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PLANET RECRUITMENT SERVICES LTD Logo PLANET RECRUITMENT SERVICES LTD · IT - Administration

3rd Line Engineer

United Kingdom, Abingdon Employment contract 38000.00 - 44000.00 GBP / Year · Job Posted June 14, 2026
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Job Description

Come and work for one of the UK’s leading technology specialists, proudly recognised as a World Class Place to Work by Best Companies, a nationally respected benchmark for employee engagement and workplace excellence. We were also ranked as the #1 Technology Company to Work For in the UK, reflecting our culture, our people, and our commitment to being an employer of choice. Primary Purpose: The Tier 3 team are tasked with handling the senior escalation of cases raised to the Service Delivery department. In addition, a successful applicant for the role of a Tier 3 engineer, in addition to being a highly skilled generalist, will be expected to pursue at least one line of specialisation within our supported baselines (Security, Backup & Disaster Recovery, Networking, Cloud Infrastructure etc.)

Job Responsibility

  • Manage incident and request tickets ensuring established SLA’s are met
  • Being the first point of contact for escalations from Tier 2 engineers
  • Ensure all support requests/alerts are logged and that the client remains updated throughout the lifecycle of the request
  • Monitor and maintain client’s Infrastructure and systems
  • Proactively respond to monitoring alerts and notifications
  • Servicing tasks within client on/offboarding processes
  • Ensuring that all role specific KPI’s and targets are met as an individual and as a part of the wider team objectives
  • Providing a strong, coherent and proactive communication standard when engaging with internal departments
  • Providing a strong, coherent and proactive communication standard when engaging with current and prospective clients

Requirements

  • Experience with Microsoft Azure (Virtual Servers, Backup & Disaster Recovery, Networking, AVD, Hybrid deployments)
  • Experience with current generation security technologies and services (AV, firewalls, CA policies, RBAC, managed threat response, identity threat, mail & web filter systems)
  • Experience working with Backup & Disaster Recovery processes
  • Experience with internal networking infrastructure and management (DHCP, DNS, NPS/RADIUS, managed/unmanaged switches, firewalls, wireless, VPN technologies)
  • Experience with cloud led identity/management/policy systems (Intune, Entra, ABM)
  • Experience with physical and hybrid hypervisor technologies (VMWare, Hyper-V)
  • Experience with Microsoft Server OS (management, maintenance, administrative tooling and deployment)
  • Excellent knowledge of scripting and RPA automations
  • Excellent communication skills
  • Excellent troubleshooting and problem resolution skills
  • Excellent client service
  • Strive to continuous improvement
  • Able to work independently under pressure
  • Minimum of 4 years’ IT experience in a corporate or services environment
  • Driving license and own transport essential

Nice to have

  • Experience or certification in any of the following technologies Watchguard, FortiGate, Sophos, Smoothwall firewalls
  • Sophos Anti-Virus
  • HPE/Aruba, Cisco, Dell, Unifi switching
  • VMWare ESXI & Microsoft Hyper-V
  • Microsoft Azure
  • Apple Business Manager
  • Google Workspace
  • Ubiquiti, Meraki wireless
  • Mimecast, Barracuda mail filtering
  • Veeam, Datto, Acronis, Barracuda backup & disaster recovery

What we offer

  • 25+ Days Holiday and rising (plus bank holidays)
  • Flexible working (WFH incentives)
  • Bupa Cash Plan
  • Electric Vehicle Scheme
  • Cycle Scheme
  • Discounted Gym Membership
  • Paid Charity Day
  • Car Parking
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