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NEC Software Solutions Logo NEC Software Solutions · IT - Administration

2nd Line Support Consultant

United Kingdom, Hartlepool · Job Posted January 31, 2026
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Job Description

Come join us and make a difference in the world! We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies. Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services. We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference. We’d love your help. And we’ll support you all the way.

Job Responsibility

  • To provide 2nd line support customers using our applications
  • Deal directly with customers both electronically and on the phone
  • Provide 2nd level investigation support and resolution for customer queries and incidents
  • Account management
  • Keep detailed records of customers interactions and investigations
  • Monitor application system and security alerts
  • Use guides to recreate customer reported issues
  • Work across Teams within the business
  • Support during the roll-out of applications

Requirements

  • Self-motivated and persistent with a desire to learn
  • Organised and able to demonstrate a logical and methodical approach
  • Enjoys helping people
  • A good level of computer literacy
  • Good oral and written communication skills
  • Exhibit empathy and patience during interactions with customers
  • Ability to work independently and as part of a team
  • Candidates must be able to demonstrate a pre-existing right to work and travel within the UK

What we offer

  • Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
  • 25 days paid holiday with the option to buy/ sell
  • 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
  • A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
  • A fantastic selection of flexible benefits to suit your individual needs
  • We are an employer who cares, we have a invaluable employee assistance programme which can help in every area of your life
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