2nd Line Support Analyst Job at Sumer Group (Exeter)

Portfolio Credit Risk Management 2nd Line of Defense Lead Analyst

Portfolio Management Group (PMG) is risk management group covering Citi’s Bankin...

Location

Poland , Warsaw

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5+ years of experience in the financial industry, with significant exposure in developing analytical methodologies and modeling frameworks for credit risk measurement, regulatory capital and/or stress testing
3+ years of prior experience in a model development or model risk management function primarily working on PD and risk rating models and methodologies
Knowledge of coding in R, Python, or SAS, as well as writing and/or reviewing technical documentation
Comprehensive understanding of quantitative and qualitative methodologies and regulatory requirements used in credit risk modeling, particularly for the capital, stress testing and reserves calculations
Demonstrated knowledge across various wholesale credit portfolios and products, including an understanding of financial instruments and market dynamics
Ability to assess complex issues through root cause analysis and other analytical techniques
Strong oral and written communication skills, with a proven ability to synthesize complex concepts, translate into "user friendly" language, and present effectively and persuasively in text or slide format
Strong analytical skills with ability to identify and communicate root causes and trends
Proficient in Microsoft Office, particularly Excel (metrics and data analysis), PowerPoint (presentations), and Word (documentation)
Ability to manage multiple priorities and tasks, highly motivated with attention to detail, team-oriented, organized, pro-active, and capable of executing effectively across businesses, functions, and geographies

Job Responsibility

Support risk rating model oversight activities and prepare Governance Forum reviews, including prioritization of model changes, development, and assessment of model limitations and overlays
Provide independent review of annual and multi-year model enhancement plans to formulate holistic opinion on these developments to aid Senior Management decisions and meet Model Users expectations
Build sustainable, repeatable, and automated analytics supporting centralized model and risk rating related governance, including benchmarking and independent performance analysis of risk rating and PD models
Perform advanced ad hoc analytics and root cause analyses to respond to regulatory and business questions and provide insights, leveraging the best market practices and knowledge on risk ratings, PD modelling and related concepts
Support business and independent risk analysis to provide portfolio insights, define requirements, navigating technical model and risk rating policy and process related terms and documentation
Partner with and support the Model Sponsors, Model Developers, Model Users in 1st and 2nd line of business and Governance Forum activities concerning Wholesale Risk Ratings models and methodologies
Liaise with Model Developers to implement model methodology, such as inputs and outputs, along with qualitative components and model adjustments to ensure alignment with portfolio-specific nuances and expectations
Collaborate closely with other functions, such as product development and technology to ensure seamless integration and execution of model and risk rating oversight and implementation activities

What we offer

Private Medical Care Program
Life Insurance Program
Pension Plan contribution (PPE Program)
Employee Assistance Program
Paid Parental Leave Program (maternity and paternity leave)
Sport Card
Holidays Allowance
Sport and team recreation activities
Special offers and discounts for employees
Access to an array of learning and development resources

Fulltime

Support Analyst

The 1st / 2nd Line Support Analyst will be part of a new team and will provide p...

Location

United Kingdom , London

Salary:

30000.00 - 32500.00 GBP / Year

Boston Hale

Expiration Date

Until further notice

Requirements

Hands-on experience managing customer issues through a ticketing solution (Freshservice or a similar ITSM tool)
Desktop Support (Windows 10/11 & MacOS)
Laptop deployment
OKTA
O365/Exchange administration tasks
Active Directory/Azure Active Directory admin
Microsoft InTune
AV meeting room setup and support
Microsoft Office application including Teams/Zoom
Basic working knowledge of networking & DNS

Job Responsibility

Provide phone support as well as hands-on, desk-side systems support for all end user issues across multiple locations
Provide end-to-end support for end user issues, from hands-on work to the co-ordination of other IT support teams including setting up starters and leavers, infrastructure and application groups
Responsible for the installation, configuration, and troubleshooting of all end user hardware, software and related peripherals including desktops, laptops, printers, MFD's and all mobile devices
Responsible for providing technical assistance and end user support
Must deliver exemplary customer service to all users
50:50 1st Line : 2nd Line support tasks

What we offer

25 days of holiday to start and one extra day per year until you max out at 30 days
1 floating holiday on top of this
6 extra summer days off over summer
8 extra wellness days (these are not sick days) that we can use for almost anything
We usually shut down over Christmas for a week
Potential for a 7.5% performance based bonus (Company plus individual performance)

Fulltime

Senior Cloud Support Analyst

A leading UK IT services provider is seeking a Senior Cloud Support Analyst to j...

Location

United Kingdom

Salary:

45000.00 - 50000.00 GBP / Year

Dynamic Search Solutions

Expiration Date

Until further notice

Requirements

Proven experience in a 3rd line or senior cloud/infrastructure support role, ideally within a Managed Service Provider (MSP) or enterprise-scale environment
Strong expertise in Microsoft Azure - AZ-104 certification (Microsoft Certified: Azure Administrator Associate) required
Solid understanding of networking, virtualisation, identity management, and security within cloud and hybrid infrastructures
Strong scripting and automation skills (PowerShell, Python, or Shell)
Familiarity with ITSM processes (ITIL certification desirable)
Excellent communication and stakeholder engagement skills, with the ability to simplify technical information for diverse audiences
A proactive, self-motivated approach with strong problem-solving skills and a drive for continuous improvement
Must be UK-based and eligible for SC Clearance (minimum of 5 years UK residency and a clean record)

Job Responsibility

Serve as a senior escalation point for complex issues within Microsoft Azure environments, supporting customer infrastructure and services
Deliver and support cloud transformation projects, including migrations, automation, and environment optimisation
Conduct proactive service reviews, identifying opportunities to enhance performance, security, and cost efficiency
Develop and maintain automation scripts using PowerShell, Python, or Shell
Collaborate with DevOps and Architecture teams to evolve cloud service offerings and best practices
Produce detailed technical documentation and manage incidents, problems, and requests through ITSM tools
Provide mentoring and guidance to 2nd line engineers, fostering technical development within the team
Participate in an on-call or shift-based support model when required

What we offer

Funded certifications
Professional development programmes
Genuine career advancement
Supportive, growth-oriented culture
Opportunities to progress into cloud consultancy, architecture, or leadership roles

Fulltime

Application Support Analyst

My client is looking for a 2nd/3rd line service desk analyst to join their growi...

Location

United Kingdom , London

Salary:

75000.00 GBP / Year

Blu Digital

Expiration Date

Until further notice

Requirements

proven software support experience
hands-on experience with Azure Service Fabric
hands-on experience with Microsoft BizTalk
hands-on experience with Microsoft Dynamics 365 Finance & Operations
hands-on experience with Microsoft SQL Server
experience with PowerShell scripting language

Job Responsibility

providing 2nd and 3rd line support for applications in scope, following service management processes and service-level agreements (SLAs)
restoring services quickly with temporary or permanent solutions implementation, to meet customer satisfaction
performing a detailed root cause analysis to identify permanent solutions for incidents and problem tickets
automating repetitive tasks to enable the application support team to focus on value-added activities
creating monitoring and alerts using monitoring and observability tools to ensure the high availability of applications and underlying services

Service Desk Analyst

We are seeking a customer-focused Service Desk Analyst to provide high-quality I...

Location

United Kingdom , West Sussex

Salary:

30000.00 - 31000.00 GBP / Year

Morson Talent

Expiration Date

Until further notice

Requirements

Proven experience working on a busy Service Desk, providing 1st and 2nd line support to at least 250 users
Strong troubleshooting skills across hardware, software, and networking issues, including remote support
Experience supporting: Microsoft Windows
Active Directory
Remote working solutions
Hardware builds and re-imaging
Citrix virtual desktops
IP telephony
Experience working to Service Level Agreements and performance targets
Excellent communication and customer service skills

Job Responsibility

Record, prioritise, and manage service requests and incidents using a service management tool, ensuring accurate and complete information is captured
Provide 1st and 2nd line user support for hardware and software issues, including incident resolution, installations, implementations, and user guidance/training
Monitor and progress incidents efficiently, restoring normal service as quickly as possible
Escalate incidents to appropriate teams or individuals in line with incident management processes, keeping users informed of progress
Log and manage incidents with third-party suppliers, monitoring SLA performance and escalating where necessary
Work both independently and collaboratively to achieve individual and team KPIs
Ensure incidents and service requests are resolved within agreed Service Levels
Support Major Incidents by working alongside the Service Desk Team Lead and providing regular user updates
Create and maintain procedure documentation and contribute to the Knowledge Base
Assist with the implementation and support of IT projects as required

Fulltime

New

IT Support Analyst

The IT Support Analyst is an opportunity for an experienced IT support professio...

Location

United Kingdom , London

Salary:

33961.00 - 40627.00 GBP / Year

University of the Arts London

Expiration Date

March 02, 2026

Requirements

Experience of working across Windows and Mac environments, including deployment and configuration of operating systems, hardware maintenance and fault-finding using command line tools
Experience supporting Active Directory, JAMF, Intune, DHCP, DNS and other networking technologies/basic network services
Excellent customer service skills
A logical, analytical approach to problem solving
Ability to interpret customer requests to resolve problems
Previous experience in 2nd line support

Job Responsibility

Provide 2nd line support in a large enterprise environment
Support users both remotely and desk-side
Work on escalated issues from the IT Service Desk
Support both staff and student computers
Provide a quick response to standard day-to-day issues and requests
Engage with projects such as deployments or installations

Fulltime

L3 Application Support Analyst

PMC is a specialist, independent, and highly regarded consultancy, delivering re...

Location

India , Vadodara

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

At least two years’ experience providing 2nd/3rd line application technical support in a busy team environment, ideally supporting external customers
Some experience working with database technologies with the ability to write SQL queries – understanding database terms such as a table, column, index etc.
Excellent communication skills and strong customer service ethos
Proven ability to learn new skills and pick up new technologies quickly
Analytical problem solving, with the ability to take ownership of complex technical issues through to conclusion
Any experience with Microsoft AX 2012 POS software is highly desirable

Job Responsibility

Provide primarily 3rd line support, 2nd line support, and some 1st line technical resolution on a broad range of complex client issues, working directly with clients to log, investigate, resolve & close support incidents
Ensure that the incident management system is kept up to date at all times and that clients are kept informed of work being carried out on their systems
Escalation of incidents through to Problem Management, ensuring that the incident management system and the customer are kept informed throughout
Rotational on-call support following completion of training
Creation of support documentation using PMC templates for internal use and customer use
Deliver incident resolution & support training to internal staff, suppliers, and customers as required

2nd Line Support Analyst / Solutions Engineer

A rapidly growing IT services provider delivering innovative solutions and first...

Location

United Kingdom , Surrey

Salary:

35000.00 - 40000.00 GBP / Year

Dynamic Search Solutions

Expiration Date

Until further notice

Requirements

At least 2 years’ experience in IT support or a technical services role
Excellent communication skills with a customer-focused approach
Strong knowledge of Microsoft technologies (Windows Server 2012-2022, Windows 10/11, Active Directory/Azure AD, M365, Exchange)
Experience with server and desktop hardware, virtualisation (VMware/Hyper-V), networking (Cisco/Meraki), and backup/disaster recovery solutions
Familiarity with service desk and monitoring tools
ITIL Foundation or equivalent service management knowledge

Job Responsibility

Provide 2nd line technical support and assist 1st line colleagues when required
Troubleshoot and resolve issues across servers, desktops, networking, and cloud environments
Respond to support tickets, calls, emails, and monitoring alerts in line with SLAs
Support system upgrades, implementations, and service improvements
Maintain accurate technical documentation and update ticketing systems
Deliver clear and timely communication to clients on progress and resolutions
Support internal staff with IT requirements and system administration
Participate in the on-call rota and shift coverage (core hours: 08:00-18:00)

What we offer

Hybrid working model with flexibility
Exposure to a wide range of technologies
Ongoing training and professional development opportunities
Collaborative, service-focused working environment

Fulltime

2nd Line Support Analyst

Sumer Group

Location:
United Kingdom , Exeter

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 21, 2026

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