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A rapidly growing IT services provider delivering innovative solutions and first-class support to a wide range of clients across the UK. With a strong focus on technical excellence and customer service, the business offers its team exposure to diverse technologies and exciting progression opportunities in a collaborative environment.
Job Responsibility:
Provide 2nd line technical support and assist 1st line colleagues when required
Troubleshoot and resolve issues across servers, desktops, networking, and cloud environments
Respond to support tickets, calls, emails, and monitoring alerts in line with SLAs
Support system upgrades, implementations, and service improvements
Maintain accurate technical documentation and update ticketing systems
Deliver clear and timely communication to clients on progress and resolutions
Support internal staff with IT requirements and system administration
Participate in the on-call rota and shift coverage (core hours: 08:00-18:00)
Requirements:
At least 2 years’ experience in IT support or a technical services role
Excellent communication skills with a customer-focused approach
Strong knowledge of Microsoft technologies (Windows Server 2012-2022, Windows 10/11, Active Directory/Azure AD, M365, Exchange)
Experience with server and desktop hardware, virtualisation (VMware/Hyper-V), networking (Cisco/Meraki), and backup/disaster recovery solutions
Familiarity with service desk and monitoring tools
ITIL Foundation or equivalent service management knowledge
Nice to have:
Exposure to Linux/UNIX, MacOS, or scripting (Python)
Experience with firewalls, endpoint security, or intrusion detection
Knowledge of VDI solutions (VMware Horizon, Citrix)
Experience with telephony platforms (e.g., Mitel, 3CX)
Cisco certifications or implementation experience
What we offer:
Hybrid working model with flexibility
Exposure to a wide range of technologies
Ongoing training and professional development opportunities
Collaborative, service-focused working environment