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2nd Line Support Analyst / Solutions Engineer

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Dynamic Search Solutions

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Location:
United Kingdom , Surrey

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

35000.00 - 40000.00 GBP / Year
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Job Description:

A rapidly growing IT services provider delivering innovative solutions and first-class support to a wide range of clients across the UK. With a strong focus on technical excellence and customer service, the business offers its team exposure to diverse technologies and exciting progression opportunities in a collaborative environment.

Job Responsibility:

  • Provide 2nd line technical support and assist 1st line colleagues when required
  • Troubleshoot and resolve issues across servers, desktops, networking, and cloud environments
  • Respond to support tickets, calls, emails, and monitoring alerts in line with SLAs
  • Support system upgrades, implementations, and service improvements
  • Maintain accurate technical documentation and update ticketing systems
  • Deliver clear and timely communication to clients on progress and resolutions
  • Support internal staff with IT requirements and system administration
  • Participate in the on-call rota and shift coverage (core hours: 08:00-18:00)

Requirements:

  • At least 2 years’ experience in IT support or a technical services role
  • Excellent communication skills with a customer-focused approach
  • Strong knowledge of Microsoft technologies (Windows Server 2012-2022, Windows 10/11, Active Directory/Azure AD, M365, Exchange)
  • Experience with server and desktop hardware, virtualisation (VMware/Hyper-V), networking (Cisco/Meraki), and backup/disaster recovery solutions
  • Familiarity with service desk and monitoring tools
  • ITIL Foundation or equivalent service management knowledge

Nice to have:

  • Exposure to Linux/UNIX, MacOS, or scripting (Python)
  • Experience with firewalls, endpoint security, or intrusion detection
  • Knowledge of VDI solutions (VMware Horizon, Citrix)
  • Experience with telephony platforms (e.g., Mitel, 3CX)
  • Cisco certifications or implementation experience
What we offer:
  • Hybrid working model with flexibility
  • Exposure to a wide range of technologies
  • Ongoing training and professional development opportunities
  • Collaborative, service-focused working environment

Additional Information:

Job Posted:
January 03, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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