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2nd Line Service Desk Analyst

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Eutopia

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Location:
United Kingdom , Manchester

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are working with an eminent Law Firm looking to engage someone to join their Manchester based Team. Ideally, we are looking to someone that has IT support experience within a similar Law Firm environment but experience of working within another professional services environment may be considered. They offer a “first call resolution” where possible and there is a real focus on providing a comprehensive quality service to ensure user satisfaction. You would be joining their support team on an interim basis, adopting a shift pattern of 08:00 to 18:00 Wednesday to Saturday. This condensed working week requirement is accounted for in the day rate offered. This is an onsite requirement in central Manchester.

Job Responsibility:

  • Providing remote first- and second-line support – applications and systems include O365, Windows 10, Adobe Acrobat, iManage, Litera Change Pro, Intapp Time (DTE) and others
  • As part of a Global team handling escalations from Technology teams across other geographical locations and logging, tracking and managing support requests using ServiceNow
  • Providing remote access support, including VPN, VDI, and wireless connectivity
  • Supporting mobile collaboration tools, including BlackBerry Work apps
  • Troubleshooting and supporting end-user hardware, including desktops, laptops, printers, smartphones, multi-function devices, and Cisco phones

Requirements:

  • Experience in offering technical support within a Legal / Law or similar formal professional services environment
  • Strong troubleshooting and problem-solving skills
  • Confident in communicating with users at all levels and able to evidence excellent customer care skills

Additional Information:

Job Posted:
May 05, 2026

Work Type:
On-site work
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