2nd Line Service Desk Analyst Job at Foxtons (Worcester)

Service Desk Analyst

We are seeking a customer-focused Service Desk Analyst to provide high-quality I...

Location

United Kingdom , West Sussex

Salary:

30000.00 - 31000.00 GBP / Year

Morson Talent

Expiration Date

Until further notice

Requirements

Proven experience working on a busy Service Desk, providing 1st and 2nd line support to at least 250 users
Strong troubleshooting skills across hardware, software, and networking issues, including remote support
Experience supporting: Microsoft Windows
Active Directory
Remote working solutions
Hardware builds and re-imaging
Citrix virtual desktops
IP telephony
Experience working to Service Level Agreements and performance targets
Excellent communication and customer service skills

Job Responsibility

Record, prioritise, and manage service requests and incidents using a service management tool, ensuring accurate and complete information is captured
Provide 1st and 2nd line user support for hardware and software issues, including incident resolution, installations, implementations, and user guidance/training
Monitor and progress incidents efficiently, restoring normal service as quickly as possible
Escalate incidents to appropriate teams or individuals in line with incident management processes, keeping users informed of progress
Log and manage incidents with third-party suppliers, monitoring SLA performance and escalating where necessary
Work both independently and collaboratively to achieve individual and team KPIs
Ensure incidents and service requests are resolved within agreed Service Levels
Support Major Incidents by working alongside the Service Desk Team Lead and providing regular user updates
Create and maintain procedure documentation and contribute to the Knowledge Base
Assist with the implementation and support of IT projects as required

Fulltime

New

Senior Service Desk Analyst

As a Senior Service Desk Analyst, you will play a key role within the Digital Us...

Location

United Kingdom , Reading

Salary:

Not provided

Thames Water

Expiration Date

March 27, 2026

Requirements

Experience working in a customer-facing IT support or service desk environment
Strong customer service skills with the ability to communicate clearly and professionally across multiple channels
Experience managing incidents and service requests in a fast-paced support environment
Strong organisational and time management skills with the ability to prioritise multiple tasks
Ability to work independently while contributing effectively as part of a team
Excellent interpersonal and communication skills, including verbal, written, and listening skills
A proactive approach to problem-solving and delivering high-quality service to users
Ability to work under pressure while maintaining a positive and professional approach
A flexible mindset and willingness to support evolving service delivery needs
Some experience providing technical guidance or informal leadership within a support team is beneficial

Job Responsibility

Provide a high-quality IT customer experience to employees and contractors, ensuring incidents and requests are logged, triaged, and managed in line with service standards
Act as the first point of contact for IT issues across the organisation through phone, email, self-service, and Digital Drop-in Clinics
Provide 1st and 2nd line technical support for a range of IT services, including business applications, devices, and collaboration tools
Troubleshoot incidents relating to software, hardware, and mobile technologies, including laptops, desktops, printers, and mobile devices
Take ownership of incidents and service requests, ensuring progress is communicated clearly and that resolutions are delivered promptly
Support Digital Drop-in Clinics by providing on-site technical assistance, equipment swaps, meeting room technology support, and general user assistance
Identify opportunities to improve first-time fix rates and contribute to the development of knowledge base articles and support documentation
Monitor ticket queues, manage unassigned incidents, and ensure tickets are progressed and updated in line with incident management standards
Identify trends or recurring issues and escalate where necessary to improve long-term service performance
Support floorwalking activities by assisting analysts with technical queries and helping ensure service levels are maintained across the team

What we offer

Competitive salary within the B grade banding
Annual Leave - 26 days holiday per year, increasing to 30 with the length of service. (plus bank holidays)
Generous Pension Scheme through AON
Performance-related pay plan directly linked to company performance measures and targets
Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance

!

Service Desk Analyst

The Service Desk Analyst acts as the first point of contact for all IT related q...

Location

United Kingdom , Liverpool

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Previous experience in a service desk or IT support role
Good understanding of networking principles and Microsoft server and desktop environments
Excellent diagnostic and troubleshooting skills
Experience using IT Service Management tools
Excellent communication and interpersonal skills
Strong problem solving skills and attention to detail
Relevant CompTia or MCP qualifications are desirable but not essential

Job Responsibility

Provide first line support via phone, email and service management tools to internal users at all levels
Log, prioritise, and track all incidents and service requests through to resolution or escalation
Troubleshoot and resolve hardware, software, and connectivity issues
Escalate complex issues to 2nd / 3rd line teams while maintaining ownership and communication with the user
Assist senior colleagues in the diagnosis and resolution of server and network faults
Perform regular system health checks to ensure continuous system operation
Deliver excellent customer service, ensuring end users are kept informed throughout the support process
Adhere to service level agreements (SLAs) and key performance indicators (KPIs)
Participate in regular team meetings and contribute to service improvement initiatives

What we offer

Minimum 25 days’ holiday plus bank holidays
Hybrid working model (in relevant role)
Holiday buy and sell
2 x Volunteering days to support charitable initiatives
Matched Giving – up to £250 matched for personal charity fundraising for a registered charity
Medicash cash plan – claim back dental / physio / optical appointments
My Medicash App – including access to rapid digital physiotherapy and skin cancer screening assessments plus fitness videos and wellbeing tools
Discounts and cash back on travel and shopping through Medicash extras
Life Assurance Scheme (4 x salary)
Pension scheme

2nd Line Support Analyst / Solutions Engineer

A rapidly growing IT services provider delivering innovative solutions and first...

Location

United Kingdom , Surrey

Salary:

35000.00 - 40000.00 GBP / Year

Dynamic Search Solutions

Expiration Date

Until further notice

Requirements

At least 2 years’ experience in IT support or a technical services role
Excellent communication skills with a customer-focused approach
Strong knowledge of Microsoft technologies (Windows Server 2012-2022, Windows 10/11, Active Directory/Azure AD, M365, Exchange)
Experience with server and desktop hardware, virtualisation (VMware/Hyper-V), networking (Cisco/Meraki), and backup/disaster recovery solutions
Familiarity with service desk and monitoring tools
ITIL Foundation or equivalent service management knowledge

Job Responsibility

Provide 2nd line technical support and assist 1st line colleagues when required
Troubleshoot and resolve issues across servers, desktops, networking, and cloud environments
Respond to support tickets, calls, emails, and monitoring alerts in line with SLAs
Support system upgrades, implementations, and service improvements
Maintain accurate technical documentation and update ticketing systems
Deliver clear and timely communication to clients on progress and resolutions
Support internal staff with IT requirements and system administration
Participate in the on-call rota and shift coverage (core hours: 08:00-18:00)

What we offer

Hybrid working model with flexibility
Exposure to a wide range of technologies
Ongoing training and professional development opportunities
Collaborative, service-focused working environment

Fulltime

Technical Analyst

As an Analyst in our Infrastructure team, you will be the first point of contact...

Location

United Kingdom , Manchester

Salary:

Not provided

ANS Group

Expiration Date

Until further notice

Requirements

Working knowledge of VMware and/or SAN Storage Technologies is desirable
Working understanding of computer architecture, networking, virtualisation, storage, backup, disaster recovery and operating system concepts is ideal but not essential
Ability to multi-task and be creative and innovative in a dynamic, fast-paced team environment
Previous experience in a service desk/ IT support environment

Job Responsibility

Manage customer tickets both technically and procedurally via ANS Support channels in line with defined SLAs and KPIs
Understand, maintain, and deliver on the current service desk procedures, including daily infrastructure checks
Manage own workload, prioritise efficiently, and assist team members when necessary
Monitoring and responding to alerts. Recognise patterns with alerts to identify potential incidents
Assisting sales, account managers and CSMs with client escalations
Understanding, delivering, and supporting our core IT products and services
Contributing to internal documentation
Contributing to Daily Stand-up and team meetings
Escalating tickets to our 2nd and 3rd line engineers

What we offer

25 days’ holiday, plus you can buy up to 5 more days
Birthday off
An extra celebration day
5 days’ additional holiday in the year you get married
5 volunteer days
Private health insurance
Pension contribution match and 4 x life assurance
Flexible working and work from anywhere for up to 30 days per year (some exceptions)
Maternity: 16 weeks’ full pay
Paternity: 3 weeks’ full pay

IT Support Analyst

We are looking for an experienced IT Support Analyst to provide first, second an...

Location

United Kingdom , Manchester

Salary:

55000.00 - 60000.00 GBP / Year

Consult Energy UK

Expiration Date

Until further notice

Requirements

5+ years’ experience in an IT support or service desk role
Strong hands-on experience with: Microsoft 365, Microsoft Azure, Entra ID object types and access management, MFA and Conditional Access, Microsoft Intune
Experience supporting Windows endpoints and mobile devices
Familiarity with ITIL and helpdesk tools
Knowledge of Active Directory, Group Policy, DNS/DHCP
Strong troubleshooting, communication, and customer service skills

Job Responsibility

Deliver 1st, 2nd and 3rd line IT support to end users
Administer Microsoft Office 365 (Exchange Online, Teams, SharePoint, OneDrive)
Manage Azure and Entra ID (Azure AD) users, groups, devices, and access policies
Support identity and access management, including MFA and Conditional Access
Administer Microsoft Intune for device compliance, application deployment, and Autopilot
Build, configure, and support Windows 10/11 end-user devices
Manage joiners, movers, and leavers processes
Maintain IT asset records and documentation
Liaise with suppliers and escalate issues as required

Fulltime

Support Analyst

The 1st / 2nd Line Support Analyst will be part of a new team and will provide p...

Location

United Kingdom , London

Salary:

30000.00 - 32500.00 GBP / Year

Boston Hale

Expiration Date

Until further notice

Requirements

Hands-on experience managing customer issues through a ticketing solution (Freshservice or a similar ITSM tool)
Desktop Support (Windows 10/11 & MacOS)
Laptop deployment
OKTA
O365/Exchange administration tasks
Active Directory/Azure Active Directory admin
Microsoft InTune
AV meeting room setup and support
Microsoft Office application including Teams/Zoom
Basic working knowledge of networking & DNS

Job Responsibility

Provide phone support as well as hands-on, desk-side systems support for all end user issues across multiple locations
Provide end-to-end support for end user issues, from hands-on work to the co-ordination of other IT support teams including setting up starters and leavers, infrastructure and application groups
Responsible for the installation, configuration, and troubleshooting of all end user hardware, software and related peripherals including desktops, laptops, printers, MFD's and all mobile devices
Responsible for providing technical assistance and end user support
Must deliver exemplary customer service to all users
50:50 1st Line : 2nd Line support tasks

What we offer

25 days of holiday to start and one extra day per year until you max out at 30 days
1 floating holiday on top of this
6 extra summer days off over summer
8 extra wellness days (these are not sick days) that we can use for almost anything
We usually shut down over Christmas for a week
Potential for a 7.5% performance based bonus (Company plus individual performance)

Fulltime

New

Concrete batcher

Experienced and versatile Concrete Batchers for immediate opportunities at our K...

Location

Australia , Mount Cotton

Salary:

37.50 - 42.00 AUD / Hour

Randstad

Expiration Date

March 27, 2026

Requirements

Proven experience batching concrete
Current Front End Loader (LL) ticket
Current Forklift (LF) ticket
Ability to multitask between phones and computer dispatch systems under pressure
Punctuality and reliability
Valid driver's license and own reliable vehicle

Job Responsibility

Precision batching of concrete to spec using plant software
Handling phones, managing customer orders, and coordinating truck movements
Providing expert advice and professional service to contractors and DIY customers
Operating the Front End Loader (loading bins)
Forklift operation
General plant maintenance/labouring

What we offer

Overtime pay
Ongoing work
Growth potential

Fulltime

!

2nd Line Service Desk Analyst

Foxtons

Location:
United Kingdom , Worcester

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 25, 2026

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Location:United Kingdom , Worcester

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Job Description:

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