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Foxtons Logo Foxtons · IT - Administration

2nd Line Service Desk Analyst

United Kingdom, Worcester 27000.00 GBP / Year · Job Posted March 25, 2026
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Job Description

We are looking for an enthusiastic and customer-focused IT Support Engineer to join our Service Desk team in our Worcester office, as well as delivering on-site assistance to our branches.

Job Responsibility

  • Act as the first point of contact for technical issues raised across the business
  • Provide support via phone, email, and our ticketing system
  • Deliver on site assistance to our Foxtons front offices
  • Ensure our staff have the tools, systems, and hardware they need to work effectively
  • Contribute to the smooth running of our IT operations

Requirements

  • Enthusiastic and customer-focused
  • Provide timely resolutions to user issues via phone, email, and ticketing system
  • Administer and manage user accounts and permissions within Active Directory
  • Support and troubleshoot in house CRM software
  • Deliver a high standard of professional customer service both remotely and face to face
  • Accurately log and document all issues, actions, and resolutions
  • Manage and administer mobile devices and the telephony network
  • Identify trends through data analysis to support effective Problem Management
  • Liaise with external vendors and third party providers when necessary
  • Escalate issues and collaborate closely with internal teams, including Development Support and Infrastructure
  • Build, configure, and deploy laptops and end user hardware
  • Diagnose, triage, and resolve hardware issues across laptops, desktops, peripherals, and network devices
  • Perform routine hardware maintenance, upgrades, and component replacements to ensure optimum performance

What we offer

  • Industry-leading technology
  • Top-tier training
  • Help to become ARLA qualified
  • Fast track to great incentives and promotions
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