2nd Line IT Support Job at Sumer Group (Swindon)

1st-2nd Line IT Support Engineer

ITM is at the forefront of the green hydrogen industry, designing and manufactur...

Location

United Kingdom , Sheffield

Salary:

Not provided

ITM Power PLC

Expiration Date

Until further notice

Requirements

IT‑related qualification or ongoing study (e.g. CompTIA, Microsoft, IT apprenticeship) desirable but not essential
Equivalent hands‑on experience will be considered
Some experience in an IT support role, placement, apprenticeship, or service desk environment
Basic understanding of: Windows operating systems, Microsoft 365, General IT troubleshooting concepts
Strong customer service and communication skills
Willingness to learn and take ownership of issues
Awareness or working knowledge of ITIL principles (Incident, Request, Change)
Experience interacting with managed service providers (MSPs)
Exposure to Active Directory, endpoint management, or networking fundamentals
Previous experience in a manufacturing, engineering, or multi‑site environment

Job Responsibility

Act as first point of contact for IT issues via the IT service desk
Resolve common IT issues including: Windows 11 laptops and desktops, Microsoft 365 (Outlook, Teams, OneDrive, SharePoint), Printers, peripherals, mobile devices and meeting room equipment
Log, track and update incidents and service requests accurately within the service desk tool
Carry out user administration tasks (password resets, account unlocks, new starter setup)
Assist with troubleshooting more complex issues escalated from 1st line
Support core technologies under guidance, including: Active Directory and Entra ID, Endpoint builds, imaging and device replacement, Network connectivity issues (wired and wireless)
Help with deploying hardware and software across multiple sites
Work closely with external MSPs providing: Service Desk escalation support, Server and storage services, Network Operations Centre (NOC) services, Security Operations Centre (SOC) services
Escalate incidents clearly, provide troubleshooting information and track issues through to resolution
Learn how to operate in a co‑managed IT model with internal teams and suppliers

What we offer

Competitive salary
Excellent contributory pension
25 days holiday
Buy as you earn (BAYE) share scheme
Birthday holiday
Holiday Purchase
Cycle to work scheme
Lifestyle Discounts
Employee Assistance Programme
Health Cash Plan

Fulltime

2nd Line IT Field Support Engineer

Imagine yourself in a role where your professional growth and creativity are cha...

Location

United Kingdom , London

Salary:

40000.00 - 42000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Ideally you will have experience working onsite for Legal chambers supporting 1st/2nd line technical IT support role or equivalent
3+ years working for an MSP previously is desirable
2nd Line support of Microsoft infrastructure software and application suites
Competency with mainstream Apple Mac infrastructure software and application suites
MS Certificates are preferred
Familiarisation working according to industry best practice, such as ITIL service strategy
Enthusiasm for furthering career in technical support and delivery
Ability to communicate at all company structure levels
Ability to work autonomously and deliver effective outcomes without supervision

Job Responsibility

Providing effective 1st and 2nd line support to our clients, working seamlessly alongside the rest of the Opus IT Service Desk
Logging detailed and accurate information into the case management system
Taking responsibility for your personal call queue, ensuring that all tickets are kept up to date and closed in a timely fashion to meet SLAs
Communicating with users to keep them updated on the progression of their issue and ensuring that customer satisfaction remains high
Walking the floor daily to ensure users have an approachable and accessible IT Support presence
Proactively checking Audio Visual rooms at the beginning and throughout the day
Running regular drop-in sessions where users can come to request assistance or training
Building and configuring desktop systems and mobile devices
Fixing hardware faults and installing upgrades to hardware

What we offer

A comprehensive Private Healthcare and Cash Plan
Pension and life assurance
Entry to the £3,000 quarterly Dreamball draw
Personalised training and development pathways
Regular fully funded companywide events
Monthly ‘outstanding performer’ accolades
Enriching paid volunteering days
A rewarding Refer a friend scheme (£1,000)
The flexibility to adjust your holiday allowance (25 days pa)
Complimentary daily breakfasts in the office

Fulltime

2nd line IT Service Desk Support

We are working with our client to add to their Service Desk Team a 2nd line IT S...

Location

United Kingdom , Manchester

Salary:

28000.00 - 33000.00 GBP / Year

Eutopia

Expiration Date

Until further notice

Requirements

Proven commercial experience working in a similar customer facing IT support function
Excellent troubleshooting skills, especially with MS Word, Excel and PowerPoint
Experience with logging and tracking support issues in Service Management Toolsets (preferably ServiceNow)
Experience in providing remote access support, this includes providing support for wireless connectivity, VP, and VDI Services
Experience of having worked in an ITIL v3 or v4 Framework environment

Job Responsibility

Provide first and second line support to users on applications such as Windows 10, Office 365, Adobe and other industry specific applications such as iManage and Intapp
Provide support by phone and online to their Global employee base

What we offer

Bonus scheme
Ongoing professional development
Support to learn new skills

Fulltime

New

Mechatronics Engineer – EXE Production First Line Support 2nd Shift

The First Line Support (FLS) Production Engineer is responsible for providing fi...

Location

United States , Wilton

Salary:

Not provided

ASML

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Mechanical, Electrical or Mechatronics engineering with 2+ years of experience in a production engineering environment
Master's Degree in Mechanical, electrical or Mechatronics engineering and prior internship experience within a production environment

Job Responsibility

Provide real-time troubleshooting support for production issues to minimize downtime and optimize output
Capture learnings from troubleshooting efforts and use them to write & enhance OCAPs
Execute ‘As New’ based on input and documentation from D&E/Module PE to ensure product quality meets defined standards
Create ETPs, task lists, and DOs related to escalation management, tooling maintenance, and troubleshooting
Document all disturbances and resolutions accurately for future learning
Escalate issues to senior FLS when resolution cannot be achieved independently
Drive structured problem resolution through detailed investigation of recurring issues
Support and maintain SPC tracking for tooling and products
Perform pre-DRB activities as directed by Technical Lead or equivalent
Support, maintain, and execute by participation in the DRB/MRB process

Fulltime

2nd Line Support Engineer

The 2nd Line Desktop Support Engineer will work as part of a team of 2nd line en...

Location

United Kingdom , Portsmouth

Salary:

28602.41 - 32984.34 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Experience in troubleshooting and resolving technical support issues
Outstanding customer service skills
Expertise in planning and development of IT
Support 1st line teams
Update ticketing system
Escalate and manage issues with 3rd line and 3rd parties
Assist in projects
Resolve and assist with general IT Support tickets
Provide Desktop Support, Hardware Repairs, Audio Visual, Software Installation
Support hardware refreshes

Job Responsibility

Deliver high quality customer support in the troubleshooting and resolution of technical support issues
Demonstrate outstanding customer service skills across all our stakeholders
Providing expertise to support the Planning and development of IT
Supporting 1st line teams
Update the ticketing system, ensuring the call has been logged and all notes, progress and required actions have been input promptly and accurately
Escalating and managing issues with 3rd line and 3rd parties
Assisting in projects as required
Resolving and assisting with general IT Support tickets
Provide: Desktop Support, Hardware Repairs, Audio Visual, Software Installation as required
Support hardware refreshes

What we offer

Annual Leave: 25 days total and closure for winter shutdown period in line with Hampshire County Council school holidays & statutory bank holidays
Pension: Generous Local Government pension
Learning & Development: Programmes by The Community Adult Education Department
Staff Development: Access to the College staff development programmes and CPD
Onsite Discounts: City of Portsmouth College Hair Salon & 50% off at the City of Portsmouth College Sports Centre
Online Discounts: Unidays, Student Beans, and Totum with a City of Portsmouth College email address
Parking: Free car parking across all campus sites (apart from Arundel)
Blue Light Card: providing several discounts for clothing, electrical goods, food and days out, even concert tickets

Fulltime

2nd Line Support Engineer

The 2nd Line Desktop Support Engineer will work as part of a team of 2nd line en...

Location

United Kingdom , Portsmouth

Salary:

28602.41 - 32984.34 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Maintain the print provision across college
Provide mobile device support and management
Support specialist requirements and design processes to ensure that any requirement is managed and controlled
Ensure that your knowledge is kept up to date and that the college is adopting good quality systems that are well implemented and maintained
Ensure that documentation is managed and kept up to date for internal and auditing purposes
Be familiar with Cyber Essentials criteria and ensure that all systems are developed and maintained to meet the criteria

Job Responsibility

Deliver high quality customer support in the troubleshooting and resolution of technical support issues
Demonstrate outstanding customer service skills across all our stakeholders
Providing expertise to support the Planning and development of IT
Supporting 1st line teams
Update the ticketing system, ensuring the call has been logged and all notes, progress and required actions have been input promptly and accurately
Escalating and managing issues with 3rd line and 3rd parties
Assisting in projects as required
Resolving and assisting with general IT Support tickets
Provide: Desktop Support, Hardware Repairs, Audio Visual, Software Installation as required
Support hardware refreshes

What we offer

Annual Leave: 25 days total and closure for winter shutdown period in line with Hampshire County Council school holidays & statutory bank holidays
Pension: Generous Local Government pension
Learning & Development: Programmes by The Community Adult Education Department
Staff Development: Access to the College staff development programmes and CPD
Onsite Discounts: City of Portsmouth College Hair Salon & 50% off at the City of Portsmouth College Sports Centre
Online Discounts: Unidays, Student Beans, and Totum with a City of Portsmouth College email address
Parking: Free car parking across all campus sites (apart from Arundel)
Blue Light Card: providing several discounts for clothing, electrical goods, food and days out, even concert tickets!

Fulltime

2nd Line Support Consultant

Come join us and make a difference in the world! We’re NEC Software Solutions (p...

Location

United Kingdom , Hartlepool

Salary:

Not provided

NEC Software Solutions

Expiration Date

Until further notice

Requirements

Self-motivated and persistent with a desire to learn
Organised and able to demonstrate a logical and methodical approach
Enjoys helping people
A good level of computer literacy
Good oral and written communication skills
Exhibit empathy and patience during interactions with customers
Ability to work independently and as part of a team
Candidates must be able to demonstrate a pre-existing right to work and travel within the UK

Job Responsibility

To provide 2nd line support customers using our applications
Deal directly with customers both electronically and on the phone
Provide 2nd level investigation support and resolution for customer queries and incidents
Account management
Keep detailed records of customers interactions and investigations
Monitor application system and security alerts
Use guides to recreate customer reported issues
Work across Teams within the business
Support during the roll-out of applications

What we offer

Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
25 days paid holiday with the option to buy/ sell
4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
A fantastic selection of flexible benefits to suit your individual needs
We are an employer who cares, we have a invaluable employee assistance programme which can help in every area of your life

Fulltime

2nd Line Support Analyst / Solutions Engineer

A rapidly growing IT services provider delivering innovative solutions and first...

Location

United Kingdom , Surrey

Salary:

35000.00 - 40000.00 GBP / Year

Dynamic Search Solutions

Expiration Date

Until further notice

Requirements

At least 2 years’ experience in IT support or a technical services role
Excellent communication skills with a customer-focused approach
Strong knowledge of Microsoft technologies (Windows Server 2012-2022, Windows 10/11, Active Directory/Azure AD, M365, Exchange)
Experience with server and desktop hardware, virtualisation (VMware/Hyper-V), networking (Cisco/Meraki), and backup/disaster recovery solutions
Familiarity with service desk and monitoring tools
ITIL Foundation or equivalent service management knowledge

Job Responsibility

Provide 2nd line technical support and assist 1st line colleagues when required
Troubleshoot and resolve issues across servers, desktops, networking, and cloud environments
Respond to support tickets, calls, emails, and monitoring alerts in line with SLAs
Support system upgrades, implementations, and service improvements
Maintain accurate technical documentation and update ticketing systems
Deliver clear and timely communication to clients on progress and resolutions
Support internal staff with IT requirements and system administration
Participate in the on-call rota and shift coverage (core hours: 08:00-18:00)

What we offer

Hybrid working model with flexibility
Exposure to a wide range of technologies
Ongoing training and professional development opportunities
Collaborative, service-focused working environment

Fulltime

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2nd Line IT Support

Job Responsibility

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