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Eutopia Logo Eutopia · IT - Administration

2nd line IT Service Desk Support

United Kingdom, Manchester 28000.00 - 33000.00 GBP / Year · Job Posted March 13, 2026
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Job Description

We are working with our client to add to their Service Desk Team a 2nd line IT Support professional, offering support by phone and online to their Global employee base. My client is a leader in their field with an operation that spans Europe, the Middle East, Asia and the US. They are proud to boast a multi billion dollar global revenue. The hours of work are 08:00 – 18:00 Wednesday to Saturday and there is a requirement to be onsite 3 days a week in central Manchester. This is an ideal opportunity for someone looking to a condensed working week. This is an ideal opportunity for an ambitious individual to progress their career, with room to grow professionally.

Job Responsibility

  • Provide first and second line support to users on applications such as Windows 10, Office 365, Adobe and other industry specific applications such as iManage and Intapp
  • Provide support by phone and online to their Global employee base

Requirements

  • Proven commercial experience working in a similar customer facing IT support function
  • Excellent troubleshooting skills, especially with MS Word, Excel and PowerPoint
  • Experience with logging and tracking support issues in Service Management Toolsets (preferably ServiceNow)
  • Experience in providing remote access support, this includes providing support for wireless connectivity, VP, and VDI Services
  • Experience of having worked in an ITIL v3 or v4 Framework environment

Nice to have

  • ITIL Certification
  • Microsoft Certifications

What we offer

  • Bonus scheme
  • Ongoing professional development
  • Support to learn new skills
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