2nd line IT Service Desk Support Job at Eutopia (Manchester)

IT Support Technician

Our Client is looking for someone to join their busy service desk. Experience in...

Location

United Kingdom , Basingstoke

Salary:

13.00 - 13.30 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Basic IT knowledge (familiar with O/S systems, Microsoft office, printer configuration, email troubleshooting, Use of Active Directory/Exchange etc…)
Fixing issues via phone and remote access to various hardware devices (PCs, laptops, Printers, C&P devices, Audio visual equipment…)
Fixing issues via phone and remote access to various software programs (K8 Client management, CAD, SAP, Red prairie, RMS Call Management, Microsoft Office etc)
Experience of using call management software
Experience of working in a service desk environment
Excellent telephone manner and customer service
Ability to cope under pressure

Job Responsibility

Providing support in the form of Remote Technologies, Telephone and Email
Providing support for Desktops, Laptops, Polycom IP Phones, Mobile phones, Audio visual equipment, printers, Chip & Pin machines, network switches/routers and more
Logging calls accurately in a call logging system, taking ownership, troubleshooting and escalating accordingly
Working independently on weekly assigned tasks
Ability to meet deadlines of new projects assigned to the Service Desk
Liaising with 2nd line and 3rd party support teams to resolve calls as soon as possible

What we offer

Full training provided
A friendly environment
Onsite Parking
Employed directly with Office Angels
Eye care vouchers and money towards glasses should you require them for VDU purposes
We can search for permanent work whilst you're in assignments and offer expert interview support and advice
Weekly pay
Pension scheme option (with employer contributions)
28 days paid annual leave (Based on a weekly accrual)

Fulltime

IT Support Technician

IT Service Desk role providing 1st/2nd line support to UK suppliers. Temporary t...

Location

United Kingdom , Basingstoke

Salary:

13.00 - 13.30 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Basic IT knowledge (familiar with O/S systems, Microsoft office, printer configuration, email troubleshooting, Use of Active Directory/Exchange)
Fixing issues via phone and remote access to various hardware devices (PCs, laptops, Printers, C&P devices, Audio visual equipment)
Fixing issues via phone and remote access to various software programs (K8 Client management, CAD, SAP, Red prairie, RMS Call Management, Microsoft Office)
Experience of using call management software
Experience of working in a service desk environment
Excellent telephone manner and customer service
Ability to cope under pressure

Job Responsibility

Providing 1st/2nd line support to UK suppliers
Providing support via Remote Technologies, Telephone and Email
Supporting Desktops, Laptops, Polycom IP Phones, Mobile phones, Audio visual equipment, printers, Chip & Pin machines, network switches/routers
Logging calls accurately in call logging system
Taking ownership, troubleshooting and escalating calls
Working independently on weekly assigned tasks
Meeting deadlines of new projects assigned to Service Desk
Liaising with 2nd line and 3rd party support teams

What we offer

Full training provided
Friendly environment
Onsite Parking
Eye care vouchers and money towards glasses for VDU purposes
Weekly pay
Pension scheme option (with employer contributions)
28 days paid annual leave

Fulltime

Service Desk Analyst

We are seeking a customer-focused Service Desk Analyst to provide high-quality I...

Location

United Kingdom , West Sussex

Salary:

30000.00 - 31000.00 GBP / Year

Morson Talent

Expiration Date

Until further notice

Requirements

Proven experience working on a busy Service Desk, providing 1st and 2nd line support to at least 250 users
Strong troubleshooting skills across hardware, software, and networking issues, including remote support
Experience supporting: Microsoft Windows
Active Directory
Remote working solutions
Hardware builds and re-imaging
Citrix virtual desktops
IP telephony
Experience working to Service Level Agreements and performance targets
Excellent communication and customer service skills

Job Responsibility

Record, prioritise, and manage service requests and incidents using a service management tool, ensuring accurate and complete information is captured
Provide 1st and 2nd line user support for hardware and software issues, including incident resolution, installations, implementations, and user guidance/training
Monitor and progress incidents efficiently, restoring normal service as quickly as possible
Escalate incidents to appropriate teams or individuals in line with incident management processes, keeping users informed of progress
Log and manage incidents with third-party suppliers, monitoring SLA performance and escalating where necessary
Work both independently and collaboratively to achieve individual and team KPIs
Ensure incidents and service requests are resolved within agreed Service Levels
Support Major Incidents by working alongside the Service Desk Team Lead and providing regular user updates
Create and maintain procedure documentation and contribute to the Knowledge Base
Assist with the implementation and support of IT projects as required

Fulltime

1st Line Support Agent

Step into a fast-paced, forward-thinking company where your development genuinel...

Location

United Kingdom , Birmingham

Salary:

16.02 GBP / Hour

Pertemps Network Group

Expiration Date

Until further notice

Requirements

Previous experience in 1st Line Support, IT Help Desk, Service Desk or Technical Support (helpful but not essential)
Strong problem-solving and troubleshooting skills
Excellent communication and call-handling ability
Comfortable supporting Windows OS, Microsoft Office 365 and basic networking issues
Ability to manage workload in a fast-paced, target-driven environment
Full flexibility for shift work between 7:00 AM and 1:00 AM, 365 days a year

Job Responsibility

Provide quick, reliable 1st Line IT Support across corporate and retail systems
Log and manage incidents using a ticketing system in line with SLA targets
Support retail POS systems, in-store equipment, payroll applications and business-critical software
Deliver excellent customer service with a confident and professional phone manner
Escalate complex issues to 2nd Line Support / Desktop Support Engineers when required
Work efficiently in a high-volume IT Help Desk environment

What we offer

Ongoing training in IT systems and service desk tools
Fun, social and supportive team culture
A company that promotes internal progression and IT career development

Fulltime

1st Line Support Agent

Step into a fast-paced, forward-thinking company where your development genuinel...

Location

United Kingdom , Birmingham

Salary:

16.02 GBP / Hour

Pertemps Network Group

Expiration Date

Until further notice

Requirements

Previous experience in 1st Line Support, IT Help Desk, Service Desk or Technical Support (helpful but not essential)
Strong problem-solving and troubleshooting skills
Excellent communication and call-handling ability
Comfortable supporting Windows OS, Microsoft Office 365 and basic networking issues
Ability to manage workload in a fast-paced, target-driven environment
Full flexibility for shift work between 7:00 AM and 1:00 AM, 365 days a year

Job Responsibility

Provide quick, reliable 1st Line IT Support across corporate and retail systems
Log and manage incidents using a ticketing system in line with SLA targets
Support retail POS systems, in-store equipment, payroll applications and business-critical software
Deliver excellent customer service with a confident and professional phone manner
Escalate complex issues to 2nd Line Support / Desktop Support Engineers when required
Work efficiently in a high-volume IT Help Desk environment

What we offer

Ongoing training in IT systems and service desk tools
Fun, social and supportive team culture
A company that promotes internal progression and IT career development

Fulltime

IT Client Support

BorgWarner PowerDrive Systems is currently looking for “dynamic, results driven”...

Location

Mexico , San Luis Potosí

Salary:

Not provided

BorgWarner

Expiration Date

Until further notice

Requirements

Bachelor’s degree in IT, Computer Science, MIS, Engineering or other related technical degree
ITIL
Cisco Basics
3+ years of experience working with Microsoft .Net technologies developing and maintaining web and windows applications
3+ years of experience working with databases hosted on Microsoft SQL Server and fundamental understanding of how Microsoft SQL Server functions
Experience supporting and developing reports in reporting tools like SQL Server Reporting Services
2+ years of working with manufacturing systems responsible for running and collecting information on the shop floor
Demonstrated experience with applications, configuration options, blueprinting of processes
Practical knowledge of methodologies to support new implementations, software development and quality assurance methodology, system development methodology and Quality Assurance best practices
Strong business analysis and analytical skills

Job Responsibility

Service Delivery Service: Helps to build IT service relationship with customers
Ensure quality services are performed to the agreed SLA
Willing to be part of distributed service-teams and to take over responsibility of one or more specific service-team(s) as owner
Ensure that systems, processes and methodologies specified are followed and to ensure effective monitoring, control and support of service delivery
Understands Incident, Problem and Change Management Principles
Ensures first class IT Service Delivery across locations for infrastructure services
Support the setup of processes around Service Management
Providing 1st & 2nd Level support but also leading local Client/Infrastructure and LAN change activities
Support of Local Production/Manufacturing Connectivity
Printers’ installation, configuration & support

What we offer

Major Medical Expenses
Life Insurance
Dental Plan
Saving Fund without legal cap
Grocery voucher without legal cap
Annual bonus
Additional holidays
Bereavement days
Days per marriage

Fulltime

IT Service Desk Analyst

Join a supportive team & make a real impact. Are you someone who loves helping p...

Location

United Kingdom , Epsom

Salary:

Not provided

Office Angels

Expiration Date

Until further notice

Requirements

5+ years' experience in a busy Service Desk environment
Strong troubleshooting ability
Solid working knowledge of Windows 11, Microsoft 365, and SCCM
Understanding of the ITIL framework
Excellent communication skills, written, verbal, and in presenting
A customer‑first mindset and an ability to explain technical issues clearly
Strong organisation, attention to detail, and the ability to stay calm under pressure
MUST be a car driver due to location

Job Responsibility

Deliver strong technical support
Log, prioritise and resolve incidents and service requests
Communicate clearly and confidently with users at all levels
Diagnose issues, collaborate with colleagues and third parties, and ensure a smooth return to service
Help drive service quality and improvement
Spot recurring trends and raise problem records
Take part in CAB meetings and contribute to change management
Work on projects, office moves, and continuous improvement initiatives
Build great relationships with users and IT teams
Be a trusted partner to the business

What we offer

Supportive, close‑knit team
An amazing benefit package, which includes on-site gym, subsidised restaurant
Opportunities to grow your technical and soft skills
A role where you truly make an impact on how the business operates
Involvement in projects, Power App development, and process improvements
A culture focused on collaboration, continuous learning, and great customer service
Additional payment for occasional weekend work

Fulltime

IT Service Team Leader

We are seeking an IT Service Team Leader to lead the delivery of high‑quality 1s...

Location

United Kingdom , London, Oxford

Salary:

Not provided

Gravita

Expiration Date

Until further notice

Requirements

3–5+ years' experience in IT support or service desk roles, including experience leading or mentoring others
Strong 2nd line support experience in a Microsoft‑based environment
Experience supporting users across multiple offices or locations
Experience in a professional services environment desirable
Strong knowledge of Microsoft 365, Windows, and Azure technologies
Excellent customer service and communication skills
Confident, approachable people leader with a hands‑on mindset
Well organised, proactive, and able to manage competing priorities
Calm and effective under pressure, particularly during incidents

Job Responsibility

Lead the daily IT service desk operations and support the business in understanding their roles and related processes
Manage, mentor, and develop IT Support Technicians
Ensure effective incident, request, problem, and resolution management
Act as an escalation point for complex or high‑impact issues
Monitor service performance, analyse trends, and implement improvements
Provide hands‑on 2nd line support where required
Support and administer a Microsoft‑centric environment
Support user onboarding and offboarding, device management, and application deployment
Apply ITIL‑aligned practices across incident, problem, and change management
Act as Incident Commander for major service outages, coordinating recovery and communications

What we offer

Support you on your own growth journey
Build a progression plan
Passionate about learning and development
Flexible working
Development support is extraordinary for a firm of our size

Fulltime

2nd line IT Service Desk Support

Eutopia

Location:
United Kingdom , Manchester

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 13, 2026

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