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2nd Line IT Operations Specialist

Hungary, Budapest · Job Posted January 25, 2026
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Job Description

At Vantage Towers, we’re on a mission to power Europe’s sustainable digital transformation. As a leading tower company, we’re ushering in an era of technology-driven advances to help connect people, businesses, and internet-enabled devices like never before. We combine the scale, stability and quality of our tower network with the agility, optimism and energy of a start-up. As a young TowerCo, we have already achieved strong results with a continued focus on accelerating growth and a special emphasis put on sustainability. As part of our team, you’ll work in a dynamic and multicultural environment that embraces open communication, collaboration and teamwork.

Job Responsibility

  • Provide expert Level 2 technical support for IT systems, focusing on the maintenance, monitoring, and administration of core platforms like ServiceNow
  • Manage and resolve incidents, service requests, and problems, efficiently handling escalations to 3rd line support and external suppliers
  • Drive efficiency and enhance service quality by identifying and implementing automation opportunities and continuous process improvements
  • Perform routine system health checks, execute configuration changes, and support custom applications, ensuring optimal operational levels
  • Actively participate in troubleshooting investigations and collaborate with support teams and suppliers to review performance against SLAs/KPIs
  • Define and implement proactive monitoring and alerting capabilities for operational services to reduce incidents, problems, and trouble tickets

Requirements

  • 7+ years of technical experience in an IT/Telecom Operations support or similar technical operations role
  • Proven hands-on experience as a ServiceNow Administrator or Support Engineer, with a deep understanding of its architecture, including platform components and data model
  • ServiceNow Certified System Administrator (CSA) certification is required
  • ITSM experience as well
  • Extensive knowledge of the Customer Service Management (CSM) module, including case management, workflows, and virtual agent integration
  • Strong debugging and problem-solving skills across ServiceNow modules, with the ability to interpret and support custom code (JavaScript, Glide API)
  • Good understanding of ITIL Service Management processes (Incident, Problem, Change Management) and how they map to ServiceNow workflows
  • Familiarity with Linux system administration, networking fundamentals, and scripting knowledge like Unix shell and basic SQL query

What we offer

  • A diverse, multicultural setup based on our values - accountability, respect, teamwork, and trust - and the opportunity to shape the organization
  • An attractive salary package: depending on your professional experience and qualification
  • Several benefits such as bonus, cafeteria, private medical insurance and team buildings
  • Sport support option (AYCM access
  • Unlimited Fitness&Wellness sportpass)
  • Hybrid working opportunity

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