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At Vantage Towers, we’re on a mission to power Europe’s sustainable digital transformation. As a leading tower company, we’re ushering in an era of technology-driven advances to help connect people, businesses, and internet-enabled devices like never before. We combine the scale, stability and quality of our tower network with the agility, optimism and energy of a start-up. As a young TowerCo, we have already achieved strong results with a continued focus on accelerating growth and a special emphasis put on sustainability. As part of our team, you’ll work in a dynamic and multicultural environment that embraces open communication, collaboration and teamwork.
Job Responsibility:
Provide expert Level 2 technical support for IT systems, focusing on the maintenance, monitoring, and administration of core platforms like ServiceNow
Manage and resolve incidents, service requests, and problems, efficiently handling escalations to 3rd line support and external suppliers
Drive efficiency and enhance service quality by identifying and implementing automation opportunities and continuous process improvements
Perform routine system health checks, execute configuration changes, and support custom applications, ensuring optimal operational levels
Actively participate in troubleshooting investigations and collaborate with support teams and suppliers to review performance against SLAs/KPIs
Define and implement proactive monitoring and alerting capabilities for operational services to reduce incidents, problems, and trouble tickets
Requirements:
7+ years of technical experience in an IT/Telecom Operations support or similar technical operations role
Proven hands-on experience as a ServiceNow Administrator or Support Engineer, with a deep understanding of its architecture, including platform components and data model
ServiceNow Certified System Administrator (CSA) certification is required
ITSM experience as well
Extensive knowledge of the Customer Service Management (CSM) module, including case management, workflows, and virtual agent integration
Strong debugging and problem-solving skills across ServiceNow modules, with the ability to interpret and support custom code (JavaScript, Glide API)
Good understanding of ITIL Service Management processes (Incident, Problem, Change Management) and how they map to ServiceNow workflows
Familiarity with Linux system administration, networking fundamentals, and scripting knowledge like Unix shell and basic SQL query
What we offer:
A diverse, multicultural setup based on our values - accountability, respect, teamwork, and trust - and the opportunity to shape the organization
An attractive salary package: depending on your professional experience and qualification
Several benefits such as bonus, cafeteria, private medical insurance and team buildings