2nd Line IT Helpdesk Support Engineer Job at Jollyes (Waltham Abbey)

New

2nd Line IT Helpdesk Support Engineer

This role sits within our IT team providing advanced technical support and act a...

Location

United Kingdom , Waltham Abbey

Salary:

28000.00 - 32000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Solid experience in a 2nd Line / Desktop Support environment with competent troubleshooting ability
Advanced knowledge of Windows 11, Microsoft 365, Exchange Online, Teams, and SharePoint
Confident administering Active Directory and supporting complex hardware, software, and networking issues (TCP/IP, DNS, DHCP, Wi‑Fi, VPN)
Excellent analytical skills with the ability to work independently, prioritise effectively, and perform under pressure

Job Responsibility

Deliver expert 2nd line technical support across Windows, Microsoft 365, Teams, networking, hardware, and business‑critical applications
Troubleshoot escalated issues, diagnose root causes, and drive long‑term fixes while working closely with an MSP when required
Manage incidents and service requests within SLA, providing clear updates and ensuring high‑quality documentation
Support and administer core systems including Active Directory, Microsoft 365, endpoint security, MDM, and device builds/deployments
Maintain and support retail systems and specialised software used across the business
Contribute to IT projects such as system rollouts, upgrades, hardware refreshes, and new store openings
Improve IT processes, documentation, and knowledge base content, helping reduce ticket escalations
Provide excellent customer service, communicating clearly with users at all levels and mentoring 1st Line colleagues

What we offer

iTrent financial wellbeing package, powered by Stream, enabling access to earnings before pay day plus lots more discounts and savings benefits
Retail Trust membership – counselling, wellbeing and financial support for the retail industry
Colleague ‘Treats’ – numerous discounts on up to 800 high street retailers and online service providers from groceries to holidays and cinema trips
Colleague ‘We Care’ wellbeing & medical support services – online GP, mental health support, get fit programme and much more (including ‘Tooth Fairy’ dentist on demand)
30% off Jollyes branded products (and 20% off other brands in store for your pet’s needs!) with discounts for our groomers and pet clinics too
Additional paid leave for your wedding, new pet coming home and your birthday off
Enhanced maternity / paternity leave
Discounted membership for David Lloyd Clubs - access to gym, pool, spa, classes, racquet sports, kids clubs and more

Fulltime

New

IT Field Engineer

Renault Retail Group is looking for a supportive and proactive IT Field Engineer...

Location

United Kingdom , Cardiff or Bristol

Salary:

35700.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Previous IT field support or hands‑on technical experience
Strong knowledge of Microsoft Office and Microsoft 365
Experience managing vendors and service partners
Experience supporting or coordinating projects
A positive, clear and professional communication style
A structured approach to diagnosing issues and documenting work
A conceptual understanding of networking, including: SD‑WAN, MPLS, routing
Modern firewall technologies
LAN and Wi‑Fi environments
DMZ zoning

Job Responsibility

Provide field‑based IT support to regional teams and retail locations
Resolve technical issues on‑site
Deploy desktops, laptops, telephony and end‑user devices
Create and manage rollout plans with international teams and external suppliers
Document technical workflows, configurations and business processes
Identify opportunities to improve processes
Deliver 1st, 2nd and 3rd line support
Handle helpdesk tickets, emails and telephone queries
Test hardware, software and configuration changes
Provide input on emerging technologies

What we offer

Up to 15% annual bonus
A tax‑efficient ECOP / ECOS car after one month’s service
Business mileage reimbursed
Accommodation for overnight stays reimbursed
A company laptop and company mobile phone will be provided
Pension scheme with life assurance
Staff discounts on vehicles, parts, servicing, and accessories
Access to our company loan car scheme for close family
Share Incentive Scheme
Mortgage and pension advice seminars

Fulltime

IT Helpdesk Support

Are you a customer-focused IT professional looking to grow your career within a ...

Location

United Kingdom , London

Salary:

35000.00 - 38000.00 GBP / Year

Social Value Portal Ltd

Expiration Date

Until further notice

Requirements

Minimum 3 years’ experience as a Service Desk Engineer, ideally within an MSP
Proven experience handling 2nd line escalations
Strong troubleshooting skills across hardware, software, and user issues
Confident communicator, written and verbal, with a customer-first approach
Ability to manage and prioritise multiple open tickets at once
Comfortable working autonomously with a proactive mindset
Solid understanding of internet security and data privacy principles
Strong knowledge of: Windows 10/11 and macOS
Active Directory and Microsoft Azure / Entra ID
Microsoft 365 (Outlook, OneDrive, SharePoint, Teams)

Job Responsibility

Act as the first point of contact for clients via phone, ticketing system, and online chat
Serve as an escalation point for 1st line engineers, handling more complex issues
Own incidents through their full lifecycle, keeping clients informed and ensuring issues are resolved properly
Work to agreed Service Desk SLAs, including response times, resolution targets, and customer satisfaction
Provide remote support as well as attend client sites when hands-on support is required
Maintain and update the Service Knowledge Management System
Contribute to client projects and proactive improvements, not just BAU tickets

What we offer

70% remote working
Regular collaboration in the office
Attendance at client sites when required
Involvement in company training and events

Fulltime

IT Support Engineer

This is a key role for the success of our business, primarily being the first li...

Location

United Kingdom , Nelson

Salary:

25500.00 GBP / Year

Giacom

Expiration Date

Until further notice

Requirements

Strong communication and customer service skills
Basic knowledge of Windows OS, Microsoft 365, Mobile phones and common business applications
Familiarity with ITSM tools
Ability to troubleshoot common hardware and connectivity issues
Problem-solving mindset and willingness to learn

Job Responsibility

Act as the first point of contact for IT-related queries via phone, email, or ticketing system
Diagnose and resolve basic hardware, software, and network issues
Escalate complex problems to 2nd line and other support teams
Maintain accurate records of issues and solutions in the ITSM tool
Assist with user account management (password resets, access requests)
Follow IT policies and procedures for incident / request handling

What we offer

Investment in your future career with a variety of learning and development opportunities
No dress code
25 days annual leave, plus bank holidays. You'll even get your birthday off, too!
A pension plan for your future
Complimentary refreshments in all our offices

Fulltime

New

Produce PT

This role works across all areas of the market and actively engages customers to...

Location

United States , Cleveland

Salary:

14.50 - 16.75 USD / Hour

Meijer

Expiration Date

Until further notice

Requirements

Passion for customer service
Ability to demonstrate creative thinking
Ability to quickly build rapport and gain customer confidence to create repeat business
Ability to lift, carry, push, pull, bend, and twist while handling product

Job Responsibility

Work with teams to accomplish goals
Stock shelves
Help customers find their favorite products
Assist customers with Self-Checkout
Maintain an unmatched store appearance
Work flexibly - support your team during peak periods or scheduling conflicts

What we offer

Weekly pay
Scheduling flexibility
Paid parental leave
Paid education assistance
Team member discount
Development programs for advancement and career growth
Medical, dental, vision, life insurance
401(k) plan with employer match
Disability leave
Paid time off (PTO)

Parttime

New

Senior Valet Attendant

East Campus Medical Center (located on Alvarado Road in San Diego, CA) is part o...

Location

United States , San Diego

Salary:

25.00 USD / Hour

OysterLink

Expiration Date

Until further notice

Requirements

Must hold valid driver’s license
Have a driving record in accordance with local policies and/or enroll in the California Employer Pull Notice Program
Two years of relevant experience required
Strong customer service skills
Ability to operate automatic and manual transmission vehicles
Must pass pre-employment background check, drug test, and driving test
Must be willing to work various times and locations based on business needs
Employment subject to criminal background check and pre-employment physical
Skills, knowledge, and ability essential to the successful performance of the duties assigned

Job Responsibility

Perform a variety of operations involved in driving and parking vehicles for guests
Maintain excellent customer service standards
Issue ticket receipts after inspecting and documenting vehicle damage
Retrieve vehicles in a timely manner
Collect and secure cash and issue receipts
Write down vehicle information and location on valet tickets
Tag and maintain keys
Ensure appropriate service standards with all front-line staff
Resolve visitor issues to meet service expectations
Serve as backup to Supervisor during absences

What we offer

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
employee wellness program
Tuition Assistance
Employee Discounts

Fulltime

New

Senior Robotics Software Engineer

We’re Blue River, a team of innovators driven to create intelligent machinery th...

Location

United States , Santa Clara

Salary:

158621.00 - 261000.00 USD / Year

Blue River Technology

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Mechanical Engineering or related field plus 3 years of related experience
Develop real-time capable software in C++ for Linux
Experience with benchmarking and improving jitter in end-to-end latency (2 yrs)
Use git and Bazel to build, test, and deploy vehicle software and firmware (2 yrs)
Develop pub-sub systems that interact with sensors and actuators on robotics systems via CAN and Ethernet (2 yrs)
Experience building end-to-end testing solutions for data-driven software, including unit, integration, HIL, and regression testing (2 yrs)
Implement vehicle software utilizing ROS, and robotics software packages such as AOS, Flatbuffers, Protobufs (3 yrs)
May work remotely
periodic time in office required
must live within commuting distance of office

Job Responsibility

Work on real-time robotics software to automate agricultural equipment
Run and refine complex agricultural machines that unite vision-based deep learning, distributed computing, and precise sensing and actuation to reliably execute operations in the field
Investigate and solve difficult, unsolved challenges in sensing, actuation, and autonomous operations to push machine performance forward
Integrate a wide variety of sensing, computing, actuation, and user interface hardware and software to achieve machine performance goals

Fulltime

New

Lead, Business Process Improvement

As a Business Process Improvement (BPI) Lead you are responsible for driving lar...

Location

United States

Salary:

129000.00 - 152000.00 USD / Year

Airbnb

Expiration Date

Until further notice

Requirements

8+ years experience in operations (industrial engineering or similar preferred experience)
Advanced knowledge of customer service and contact center operations
Lean Six Sigma Green Belt or Black Belt Certified, or equivalent experience
Strong stakeholder management skills
Comfortable working in ambiguous problem spaces
Experienced in process and systems design and improvement
Proven track record of developing and delivering support initiatives with a positive impact on business metrics
Experienced in project management and leading cross-functional teams to successfully achieve business goals
Comfort pulling data and performing analytics utilizing tools like SQL, Tableau, Excel, and AI tools
Willingness to travel up to 20% of the time

Job Responsibility

Drive large-scale, cross-functional improvement projects to improve customer support
Deliver process improvements for key priority Community Support (CS) Roadmap programs
Lead Continuous Improvement pilots and projects focusing on analysis and improvement of Service for specific CS business processes
Work cross-functionally to lead process impact assessment and subsequent process design for high priority changes
Partner with CS Analytics to design and implement process measurement systems, analyze process data
Create queries and utilize data analytics tools to support process improvement efforts
Lead and support cross-functional project teams to implement operational changes
Implement process improvement projects using Lean Six Sigma methodology
Build relationships with cross-functional CS and broader business stakeholders
Support the development of metrics for process measurement

What we offer

bonus
equity
benefits
Employee Travel Credits

Fulltime

2nd Line IT Helpdesk Support Engineer

Jollyes

Location:
United Kingdom , Waltham Abbey

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 16, 2026

Expiration:
March 17, 2026

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2nd Line IT Helpdesk Support Engineer

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Location:United Kingdom , Waltham Abbey

Category:IT - Administration

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:February 16, 2026

Expiration:March 17, 2026

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Location:
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Contract Type:
Not provided

Job Posted:
February 16, 2026

Expiration:
March 17, 2026