2nd Line Field Engineer Job at T-Tech (London)

2nd Line IT Field Support Engineer

Imagine yourself in a role where your professional growth and creativity are cha...

Location

United Kingdom , London

Salary:

40000.00 - 42000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Ideally you will have experience working onsite for Legal chambers supporting 1st/2nd line technical IT support role or equivalent
3+ years working for an MSP previously is desirable
2nd Line support of Microsoft infrastructure software and application suites
Competency with mainstream Apple Mac infrastructure software and application suites
MS Certificates are preferred
Familiarisation working according to industry best practice, such as ITIL service strategy
Enthusiasm for furthering career in technical support and delivery
Ability to communicate at all company structure levels
Ability to work autonomously and deliver effective outcomes without supervision

Job Responsibility

Providing effective 1st and 2nd line support to our clients, working seamlessly alongside the rest of the Opus IT Service Desk
Logging detailed and accurate information into the case management system
Taking responsibility for your personal call queue, ensuring that all tickets are kept up to date and closed in a timely fashion to meet SLAs
Communicating with users to keep them updated on the progression of their issue and ensuring that customer satisfaction remains high
Walking the floor daily to ensure users have an approachable and accessible IT Support presence
Proactively checking Audio Visual rooms at the beginning and throughout the day
Running regular drop-in sessions where users can come to request assistance or training
Building and configuring desktop systems and mobile devices
Fixing hardware faults and installing upgrades to hardware

What we offer

A comprehensive Private Healthcare and Cash Plan
Pension and life assurance
Entry to the £3,000 quarterly Dreamball draw
Personalised training and development pathways
Regular fully funded companywide events
Monthly ‘outstanding performer’ accolades
Enriching paid volunteering days
A rewarding Refer a friend scheme (£1,000)
The flexibility to adjust your holiday allowance (25 days pa)
Complimentary daily breakfasts in the office

Fulltime

2nd Line Service Desk / Field Engineer

Our client is a growing IT services provider looking to add an experienced 2nd L...

Location

United Kingdom , St Ives

Salary:

35000.00 - 40000.00 GBP / Year

NEXTECH GROUP

Expiration Date

Until further notice

Requirements

Previous experience in a 2nd Line Support, Field Engineer, or Service Desk position
MSP experience would be highly beneficial
Strong knowledge of Microsoft 365, including Teams, SharePoint, OneDrive, Intune, and Entra ID
Experience supporting Azure and other cloud technologies
Knowledge of Windows Server, Active Directory, and virtualisation platforms
Good networking knowledge including TCP/IP, DNS, DHCP, VLANs, VPNs, and Wi-Fi
Experience supporting desktops, laptops, printers, and mobile devices
Excellent communication and customer service skills
Ability to manage multiple priorities and work independently
Full UK driving licence and willingness to travel to client sites when required

Job Responsibility

Act as an escalation point for 1st Line Support Engineers
Provide remote and on-site support to a range of clients
Troubleshoot and resolve issues across Microsoft 365, Windows Server, Active Directory, Azure, and networking environments
Install, configure, and deploy IT hardware and software
Monitor systems, alerts, and patching to proactively identify issues
Support cloud and virtualisation platforms including Azure, AWS, Hyper-V, and VMware
Assist with infrastructure projects, deployments, and migrations
Work closely with third-party vendors to resolve technical issues
Maintain accurate documentation, ticket updates, and knowledge base articles
Support and mentor junior engineers where required

What we offer

A varied role with a mix of remote support, on-site work, and project delivery
Exposure to a wide range of technologies and client environments
Ongoing training and professional development opportunities
A supportive and collaborative team environment
Genuine opportunities for career progression

Fulltime

OSS/NMS Engineer 2nd Line

We are seeking an OSS/NMS Systems Administrator to support and maintain critical...

Location

Romania , Bucuresti

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Fluent in written and spoken English
Strong analytical thinker with excellent problem‑solving abilities
Comfortable working under time constraints and managing complex technical tasks
Skilled in building collaborative relationships with internal teams and external partners
Confident working across cross‑functional and multicultural environments
Experienced in reporting and analysis
Degree holder in Computer Science, Communication Engineering, or a closely related field
Minimum two years of relevant experience in telecommunications or IT, ideally within NMS or Probing administration
Adequate experience with Linux OS administration
Knowledgeable in Probing platforms and major Fault and Performance Management tools

Job Responsibility

Administer Fault and Performance Management platforms, Probing platforms, Backup solutions and other OSS-critical applications
Troubleshoot system issues, manage faults, and implement temporary and permanent corrective measures
Collaborate with hardware and software vendors to ensure timely resolution of technical incidents
Perform daily monitoring and health checks across OSS systems, ensuring automated incident detection is optimised
Participate in project activities, providing technical input and validating configuration and process improvements
Design, implement, configure, and maintain in-house monitoring tools according to stakeholder needs and defined SLAs
Ensure systems are protected from vulnerabilities, security risks, and hardware/software integrity concerns
Maintain compliance with local regulatory and security requirements

What we offer

Hybrid way of working: 2 days per week/ 8 per month
Medical and dental services
Life and hospitalization insurance
Dedicated employee phone subscription
Take control of your benefits and choose any of the below options: meal tickets/private pension/vacation vouchers/cultural vouchers within the budget
Special discounts for gyms and retailers
Annual Company Bonus
Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
You get to work with tried and trusted web-technology
We let you write your own story by planning vacations: go for a trip, experience new things, have fun and enjoy your 23 days off

Fulltime

Engineer 2nd Line

We are seeking an experienced Engineer 2nd Line to lead operational excellence f...

Location

Romania , Bucuresti

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

University degree in Electronics, Telecommunications, IT, Computer Science, or a related field
Minimum 3 years’ experience in server or application operations and maintenance
Minimum 3 years’ hands-on experience with Linux OS and database operations
Proficiency in programming or scripting (e.g., Python, Bash) and practical experience with containerisation technologies
Advanced Oracle database administration and troubleshooting skills
Strong knowledge of telecom protocols, application/database administration, and OSS environments
Experience with containerisation (Docker, Kubernetes) and virtualisation technologies (VMware vSphere/ESX, Microsoft Azure)
Proficiency in automation strategies for network operations
Excellent communication, documentation, and collaboration skills with fluency in English
Ability to work in accordance with ITIL standards, including incident, change, release, and role/access management

Job Responsibility

Administer, maintain, and optimise provisioning and monitoring platforms, as well as critical OSS applications
Lead advanced troubleshooting, root cause analysis, and implement long-term preventative solutions
Develop and support automated monitoring capabilities and incident detection systems
Drive process improvement initiatives, configuration management, and technical project delivery
Provide guidance and mentorship to junior engineers while maintaining a collaborative working environment
Coordinate with 3rd party vendors to resolve complex technical issues
Engage proactively with technical teams, NOC engineers, and Service Delivery functions
Apply strong knowledge of Incident, Problem, and Change Management processes (INM, PRM, SRM)
Manage ticketing systems, auto-routing procedures, and ensure accurate operational documentation
Maintain compliance with ITIL-aligned practices, service standards, security requirements, and release governance

What we offer

Hybrid way of working
Medical and dental services
Life and hospitalization insurance
Dedicated employee phone subscription
Take control of your benefits and choose any of the below options: MEAL TICKETS/ PRIVATE PENSION/ VACATION VOUCHERS/ CULTURAL VOUCHERS within the budget
Special discounts for gyms and retailers
Annual Company Bonus
Loyalty Programme
Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
You get to work with tried and trusted web-technology

Fulltime

2nd Line Customer Support Engineer

The Professional, 2nd Line Customer Support resolves escalated incidents and sup...

Location

India , Bangalore

Salary:

Not provided

Forterro

Expiration Date

Until further notice

Requirements

Experience in 2nd Line Support or related technical support roles
Practical understanding of incident and problem management processes
Ability to analyse issues and complete investigations within set frameworks
Clear communication skills with internal and external stakeholders
Ability to recommend improvements to processes and service performance
Education and experience in a relevant technical field

Job Responsibility

Handles escalated incidents from 1st Line Support
Investigates issues and drives them to resolution using established methods
Identifies root causes and proposes corrective and preventive actions for review
Works with R&D teams to resolve product defects and recurring issues
Analyses incident data and reports trends to internal teams
Checks systems and processes and recommends adjustments that improve effectiveness
Assesses new incidents and determines if they relate to known errors
Explains technical procedures to colleagues and customers and escalates complex issues
Solves problems using experience, available knowledge and guidance from senior colleagues
Provides informal support and mentorship to less experienced professionals

Fulltime

Cloud Ops. 2nd Line Expert

At Vodafone, we’re not just shaping the future of connectivity for our customers...

Location

Türkiye , İstanbul

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Bachelor's degree in Computer Engineering, Telecommunications, Electrical & Electronics Engineering, or related fields
Master's degree (MSc / MBA) is an advantage
7–10+ years of experience in Telco or large scale IT environments
Minimum 5 years in Network Operations and/or Cloud Operations
Proven experience with carrier grade, mission critical systems
Hands on experience in 24x7 operational environments
IP/MPLS, BGP, OSPF, VXLAN, Segment Routing (SRv6)
OpenStack, Kubernetes, Docker
NFV, CNF, VNF, ETSI MANO frameworks
Prometheus, Grafana, ELK Stack, Zabbix

Job Responsibility

Operate and support Telco Cloud platforms (OpenStack, Kubernetes, cloud‑native workloads)
Manage IP, Core, Transport, and Data Center networks in carrier‑grade environments
Oversee VNF/CNF lifecycle management in NFV architectures
Monitor system performance, capacity, availability, and faults
Lead incident, problem, change, and release management activities
Execute root cause analysis (RCA) and preventive actions
Support High Availability (HA) and Disaster Recovery (DR) implementations
Drive infrastructure automation and tooling enhancements
Ensure security, patching, and compliance activities
Define, track, and report operational objectives and performance metrics

Fulltime

Model Validation 2nd Line of Defense Intermediate Analyst, Officer

Whether you’re at the start of your career or looking to discover your next adve...

Location

India , Mumbai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Advanced degree (Master's and above) is required in the fields of mathematics, statistics, computer science, engineering, Data Science, AI/ML, etc.
4+ years' analytics experience in financial services or related industries with minimum 3 years in Artificial Intelligence (AI) / Generative AI / Machine Learning (ML) area
In-depth technical knowledge of common AI/ML techniques
Clear and concise written and oral communication skills
Self-motivated and detail oriented
Demonstrated project management and organizational skills and capability to handle multiple projects at one time
Strong stake-holder management skills

Job Responsibility

Perform independent review and conduct effective challenge across the lifecycle of Artificial Intelligence (AI) / Machine Learning (ML) non-model objects
Ensure adherence to applicable policies, procedure, templates, and testing guidance to manage the risk of all aspects of the AI/ML non-model objects
Drive constructive engagements with key stakeholders such as AI/ML Sponsors / Developers, MRM Governance, AI-CoE, Internal Audit, and regulators regarding AI/ML related matters
Support in satisfying the requirements for all internal / external regulatory exams
Develop, enhance, and validate the methods of measuring and analyzing risk, for all risk types including market, credit and operational
Support the design, development, delivery and maintenance of best-in-class Risk programs, policies and practices for Risk Management
Contribute to strategic, cross-functional initiatives within the model risk management organization
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

What we offer

Access to telehealth options, health advocates, confidential counseling and more
Expanded Paid Parental Leave Policy
Access to an array of learning and development resources
Generous paid time off packages
Resources and tools to volunteer in the communities in which they live and work

Fulltime

RAN 2nd Line Operations Manager

At Vodafone, we’re not just shaping the future of connectivity for our customers...

Location

Türkiye , İstanbul

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Degree qualified in a Science or an Engineering discipline
Min 10years of network experience (plus minimum 3 years of management experience)
Team management skills and experience
Significant experience in Data Network planning and design activities
Deep understanding of Data network and Security.
Good understanding of Signalling, 2G/4G/5G Data services
Strong planning & organizing skills
Fluent English
Strong analytical and excellent problem-solving skills
Technical qualification in a network-related subject and relevant accreditations from a network supplier

Job Responsibility

Ensures clarity around priorities and goals for the entire function
Motivates the team members to support the best NPS
Updates management about the team's progress
Manages development plans to enable the teams to achieve their objectives
Creates the vision of what to do and how to do it to be the leader in the market
Works across functions with peers in other groups to ensure collaboration for shared goals
Defines and manages support strategies to have the most efficient benefit
Manages root cause analyses and ensures corrective actions are taken
Ensures the team works in a proactive way to prevent incidents
Manages overall financial budgeting for functions

Fulltime

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2nd Line Field Engineer

Job Description

Job Responsibility

Requirements

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