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PLANET RECRUITMENT SERVICES LTD Logo PLANET RECRUITMENT SERVICES LTD · IT - Administration

2nd Line Engineer

United Kingdom, Abingdon 35000.00 - 40000.00 GBP / Year · Job Posted June 03, 2026
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Job Description

Our client is a fast-growing ICT Services & Solutions provider for businesses and schools across the South of England. This is the ideal role for an individual with live experience in providing IT support and project delivery within an MSP environment or as a member of an internal IT support team looking for their next step. You should be passionate about providing exemplary customer service.

Job Responsibility

  • Manage all incidents and customer requests from receipt to resolution and closure
  • Provide level 2 server, network and desktop technical support, diagnosing customer issues and providing a high level of first time fix
  • Supporting the implementation of cloud solutions
  • Incident and problem management – taking over from 1st line engineers where escalation is required
  • Provide exceptional service support to internal and external customers
  • Ensure service level agreement standards are met
  • Promptly complete any admin paperwork and documentation
  • Keep accurate records of all site information using IT Service Management tools
  • Promote best practices and adhere to change control process

Requirements

  • Experience in a service delivery environment
  • Working knowledge and practical experience of cloud migration, MS Endpoint Manager, Azure AD, Sharepoint and Google Workspace
  • Proven experience of delivering to SLAs
  • Proven experience in excellent customer service
  • Demonstrated understanding of technical troubleshooting and fault finding
  • You must have a full UK driving licence and own a vehicle for this position
  • Employment will be subject to a satisfactory Enhanced DBS check

What we offer

  • Friendly team
  • Personalised training platform
  • Skills assessment and personalised progression plans
  • Microsoft Gold Partner and Google Partner
  • Microsoft and Google training courses, accreditations and exams
  • One-to-One training
  • Company healthcare available
  • Purchase discounts
  • Social & team building activities
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