2nd Line Engineer Job at PLANET RECRUITMENT SERVICES LTD (Abingdon)

2nd Line Engineer

We're looking for a capable and motivated 2nd Line IT Engineer to join our frien...

Location

United Kingdom , Tamworth

Salary:

30000.00 - 35000.00 GBP / Year

NEXTECH GROUP

Expiration Date

Until further notice

Requirements

Solid 2nd line experience, ideally within an MSP or multi-client environment
Microsoft 365 - Exchange, SharePoint, Teams, and Intune/Autopilot
Azure fundamentals - Compute, Networking, and Storage
Windows Server - Active Directory, DHCP, DNS, and Group Policy
Networking - VLANs, firewalls, routers, and switches (Cisco Meraki, Draytek, UniFi)
Virtualisation - Hyper-V and/or VMware
Backup and security tools - VEEAM, Acronis, and endpoint protection solutions
Strong communication skills and confidence dealing directly with clients
Able to manage a busy ticket queue independently and reliably
Organised, detail-oriented, and consistent with documentation

Job Responsibility

Taking ownership of 2nd line escalations across hardware, software, networking, and cloud
Supporting clients remotely and on-site across B2B and education environments
Managing and troubleshooting Microsoft 365, Azure, and on-premise environments
Configuring and maintaining networking equipment including switches, access points, and firewalls
Building and deploying devices via MDT, Autopilot, and MDM platforms
Managing ticket queue in line with SLAs
Keeping documentation accurate and up to date in IT Glue
Supporting 1st line colleagues when needed

What we offer

Competitive salary depending on experience
Training and industry certifications fully funded including Microsoft and CompTIA qualifications
Clear progression path towards 3rd line
Varied and engaging work across a broad client base
Supportive team culture that genuinely invests in your development

Fulltime

2nd Line Engineer

Our client is a fast-growing ICT Services & Solutions provider for businesses an...

Location

United Kingdom , Abingdon

Salary:

35000.00 - 40000.00 GBP / Year

PLANET RECRUITMENT SERVICES LTD

Expiration Date

Until further notice

Requirements

Experience in a service delivery environment
Working knowledge and practical experience of cloud migration, MS Endpoint Manager, Azure AD, Sharepoint and Google Workspace
Proven experience of delivering to SLAs
Proven experience in excellent customer service
Demonstrated understanding of technical troubleshooting and fault finding
You must have a full UK driving licence and own a vehicle for this position
Employment will be subject to a satisfactory Enhanced DBS check

Job Responsibility

Manage all incidents and customer requests from receipt to resolution and closure
Provide level 2 server, network and desktop technical support, diagnosing customer issues and providing a high level of first time fix
Supporting the implementation of cloud solutions
Incident and problem management – taking over from 1st line engineers where escalation is required
Provide exceptional service support to internal and external customers
Ensure service level agreement standards are met
Promptly complete any admin paperwork and documentation
Keep accurate records of all site information using IT Service Management tools
Promote best practices and adhere to change control process

What we offer

Friendly team
Personalised training platform
Skills assessment and personalised progression plans
Microsoft Gold Partner and Google Partner
Microsoft and Google training courses, accreditations and exams
One-to-One training
Company healthcare available
Purchase discounts
Social & team building activities

Fulltime

2nd Line Engineer

T2M are currently working with an award-winning managed service who recently hav...

Location

United Kingdom , Midlands

Salary:

35000.00 GBP / Year

T2M Resourcing

Expiration Date

Until further notice

Requirements

You’ll have experience working in a security cleared environment, either with active SC or have previously been through the security vetting process
Be a broadly skilled engineer with experience working in a busy support desk as a point of escalation for first line
Ideally, you’ll have experience working with an external EUC/1st line support team and are good at extracting context for ticket resolution from technical and non-technical users, using remote monitoring tools to understand, evaluate and solve technical tickets

Fulltime

2nd Line Engineer

As a Technical Engineer you will work as part of the Technical Support team prov...

Location

United Kingdom , High Wycombe

Salary:

27000.00 - 34000.00 GBP / Year

PLANET RECRUITMENT SERVICES LTD

Expiration Date

Until further notice

Requirements

Good working knowledge of computer hardware, operating systems, and basic networking concepts (e.g. TCP/IP, DNS, DHCP)
Experience supporting Windows and macOS devices
Good understanding of Microsoft 365 and cloud technologies (e.g. Exchange Online, Entra ID/Azure AD, Microsoft Office applications)
Experience using ticketing systems to log, track, and update support issues
Ability to diagnose and resolve software and hardware problems over the phone and via remote support tools
Strong written and verbal communication skills
Ability to work independently, take initiative, and collaborate effectively within a team

Job Responsibility

Act as first point of contact for IT support calls from our customers via phone making sure all calls are answered and dealt with in a professional manner
Logging tickets within our ticketing system while on the phone making sure all information is gathered and entered correctly to a high standard
Strong communication skills and ability to talk and guide non-technical customers and customers who may not have English as their first language
Taking ownership of your own tickets making sure all tickets are updated and resolved within SLA set
Ability to work independently and meet deadlines consistently
Capability to work under pressure and prioritize tickets
Identify and escalate repeating tickets to other team members
Proficiency in relevant tools and software related to the industry
Continuously seek opportunities to enhance skills and stay updated with industry trends
Pro-active attitude towards Technical Support

What we offer

Discretionary yearly bonus scheme dependant on company performance
33 days holiday per year including Public Holidays, increasing by 1 yearly to a maximum of 38
Free on-site parking
Training and Career growth
Opportunity to work on diverse and challenging projects

Fulltime

2nd Line Engineer

The Desktop team are tasked with supporting, investigating, and resolving our MS...

Location

United Kingdom , Abingdon

Salary:

30000.00 - 36000.00 GBP / Year

PLANET RECRUITMENT SERVICES LTD

Expiration Date

Until further notice

Requirements

Proven experience with: Active Directory
Microsoft 365 Admin Centre
Intune Admin Centre
Sophos Endpoint
Good working knowledge of: Azure Admin Centre, Entra Admin Centre, Exchange Admin Centre
2FA, VPN, DHCP, Mimecast, Barracuda, PowerShell
Conditional Access, Unifi Wi-Fi, Sophos Firewall
Apple Business Manager, Azure Autopilot
Strong knowledge of Windows 11 installation and configuration
Good understanding of MacOS setup and configuration

Job Responsibility

Providing support to our clients
Help the Helpdesk Management Team with continued business improvements
Provide support to the apprentice, and 1st Line, engineers
Manage/Maintain all escalations from the apprentice, and 1st line, engineers
Work alongside 3rd line engineers to escalate more problematic tickets
Communicate daily to clients with open tickets
Managing the client’s expectations with ongoing tickets
Ensure all client related problems are logged correctly
Inform the Desktop Team Lead of any tickets requiring escalations
Working with client’s 3rd party suppliers and vendors when appropriate

Fulltime

2nd Line Engineer

As a 2nd Line Engineer, you will review customer Windows related requests, deliv...

Location

United Kingdom , Stevenage

Salary:

44000.00 - 46000.00 GBP / Year

Morson Talent

Expiration Date

Until further notice

Requirements

Windows Server 2016, 2019 and 2022
AD (Active Directory), DNS, WSUS
VMware
Backups (NetApp SAN and Cohesity)
Microsoft System Centre Operations
Scripting
pass significant security clearance checks

Job Responsibility

review customer Windows related requests
deliver quick and accurate responses
use automation to build images, documentation, and work instructions
build and configure Windows servers, mainly virtual on VMware
support the racking of physical servers in customer data centres
maintain gold images
perform patching and upgrades
produce capacity reports
attend engineering meetings to provide updates
work through assigned service desk tickets

What we offer

Ongoing training and certificates along with personal development plans
25 days annual leave plus Bank Holidays
Pension contributions of up to 10%
Companywide incentive plan
Flexible benefits such as additional holidays, life assurance

Fulltime

2nd Line Engineer

The Tier 2 team are tasked with supporting, investigating, and resolving our MSP...

Location

United Kingdom , Didcot

Salary:

30000.00 - 35000.00 GBP / Year

PLANET RECRUITMENT SERVICES LTD

Expiration Date

Until further notice

Requirements

Excellent knowledge in Windows 11 installation and configuration
Excellent knowledge with MacOS installation and configuration
Excellent knowledge with Microsoft 365 administrative suite – Intune/SharePoint/Teams/Exchange/Entra ID etc…
Exposure to Email filter technologies – Mimecast/Barracuda/Sophos Email Gateway
Exposure to Microsoft Server OS and server roles – 2016/2019/2022/2025
Exposure and troubleshooting knowledge with networking related items – firewalls/switches/wireless etc…
2+ years’ experience working with medium-large businesses
Excellent knowledge of user & group management (on-premises/Entra)
Excellent knowledge of scripting and RPA automations
Ability to learn on your feet

Job Responsibility

Being the first point of contact for all incoming support calls, emails, and sessions – when necessary
Being an escalation point for all escalations coming from apprentice, and Tier 1 engineers
Ensuring all forms of support call are logged in the system and the client is kept updated
Manage incidents and request tickets ensuring established SLAs are met
Providing support to our clients
Help the Tier 2 Manager with continued business improvements
Provide support to the apprentice, and Tier 1 engineers
Manage/Maintain all escalations from the apprentice, and Tier 1 engineers
Communicate daily to clients with open tickets
Managing the client’s expectations with ongoing tickets

What we offer

25+ Days Holiday and rising (plus bank holidays)
Flexible working (WFH incentives)
Bupa Cash Plan
Electric Vehicle Scheme
Cycle Scheme
Discounted Gym Membership
Paid Charity Day
Car Parking

Fulltime

New

Mobile And Fixed Engineer 2nd Line with German

We are seeking a technically skilled professional to provide 2nd Line support fo...

Location

Romania , Bucuresti

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Experienced with operating systems, databases, and telecom‑specific applications (e.g. Microsoft systems, Linux, Cisco IOS, VMware ESXi, VMware vCenter)
Familiar with network technologies and protocols such as SIP, H.323, TCP/IP, and SNMP
Bring 1–2 years of relevant experience in a technical telecom or IT support environment
Hold completed higher education, preferably in a technical discipline such as Electronics and Telecommunications, Automation, Computer Science, or similar
Willing to undergo a German security clearance (sabotage protection check)
Demonstrate strong analytical, troubleshooting, and problem‑solving skills, with a collaborative and service‑oriented mindset
Proficient in written and spoken English

Job Responsibility

Deliver 2nd Line technical support for live telecom information systems across mobile and fixed networks
Analyse, develop, test, and modify software and hardware solutions to meet quality and response time requirements
Design, develop, and adapt customised software solutions within defined telecom frameworks
Identify and remediate software and hardware deficiencies of high complexity within operator networks
Configure, integrate, and optimise network software parameters in line with defined quality standards
Test software packages and applications in test environments and deploy validated solutions into production
Perform emergency remediation through software or hardware reconfiguration using telecom‑specific methods
Investigate and resolve complex technical incidents escalated from 1st Line, COPS, and SAC teams, providing permanent remediation
Monitor and evaluate system performance, carrying out preventive checks to identify latent issues
Manage customer and 1st Line work orders through the ticketing system, including SLA monitoring and reporting, in collaboration with managed service partners

What we offer

Hybrid way of working: 2 days per week/ 8 per month
Medical and dental services
Life and hospitalization insurance
Dedicated employee phone subscription
Take control of your benefits and choose any of the below options: meal tickets/private pension/vacation vouchers/cultural vouchers within the budget
Special discounts for gyms and retailers
Annual Company Bonus
Ongoing Education
You get to work with tried and trusted web-technology
23 days off

Fulltime

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