2nd Line Engineer Job at PLANET RECRUITMENT SERVICES LTD (Abingdon)

Technical Service Delivery Manager

We are partnering with a leading UK Managed Services Provider (MSP) known for de...

Location

United Kingdom , York

Salary:

40000.00 GBP / Year

Dynamic Search Solutions

Expiration Date

Until further notice

Requirements

4+ years’ experience in an MSP or IT services environment
Previous experience in senior support or infrastructure roles (e.g., 2nd Line Engineer, Infrastructure Engineer, Service Desk Team Lead)
Strong understanding of ITIL principles and service delivery best practices
Excellent communication skills, able to bridge technical and business conversations
Proactive, customer-focused, and capable of managing multiple stakeholders
Comfortable working in a hybrid environment and adapting to a growing team

Job Responsibility

Serve as the primary point of contact for a portfolio of managed service clients
Manage escalations, coordinating with technical teams to ensure timely and effective resolutions
Lead service reviews, onboarding sessions, and client feedback meetings
Translate complex technical services into business-friendly language for stakeholders at all levels
Build and maintain strong client relationships, driving satisfaction, renewals, and continuous service improvement
Collaborate with internal teams to enhance service delivery processes and standards

What we offer

Hybrid working with flexibility to balance office and remote days
Opportunity to step into a customer-facing service delivery role without losing technical involvement
Career progression in a growing, innovative MSP
Supportive, people-focused culture emphasising training, mentorship, and professional development
Exposure to a diverse client base and challenging IT environments

Fulltime

New

2nd Line Engineer

The Desktop team are tasked with supporting, investigating, and resolving our MS...

Location

United Kingdom , Abingdon

Salary:

30000.00 - 36000.00 GBP / Year

PLANET RECRUITMENT SERVICES LTD

Expiration Date

Until further notice

Requirements

Proven experience with: Active Directory
Microsoft 365 Admin Centre
Intune Admin Centre
Sophos Endpoint
Good working knowledge of: Azure Admin Centre, Entra Admin Centre, Exchange Admin Centre
2FA, VPN, DHCP, Mimecast, Barracuda, PowerShell
Conditional Access, Unifi Wi-Fi, Sophos Firewall
Apple Business Manager, Azure Autopilot
Strong knowledge of Windows 11 installation and configuration
Good understanding of MacOS setup and configuration

Job Responsibility

Providing support to our clients
Help the Helpdesk Management Team with continued business improvements
Provide support to the apprentice, and 1st Line, engineers
Manage/Maintain all escalations from the apprentice, and 1st line, engineers
Work alongside 3rd line engineers to escalate more problematic tickets
Communicate daily to clients with open tickets
Managing the client’s expectations with ongoing tickets
Ensure all client related problems are logged correctly
Inform the Desktop Team Lead of any tickets requiring escalations
Working with client’s 3rd party suppliers and vendors when appropriate

Fulltime

New

2nd Line Service Desk Engineer

The Second Line Service Desk Engineer provides advanced technical support to Mil...

Location

Salary:

Not provided

https://millgate.co.uk/

Expiration Date

April 19, 2026

Requirements

Experience in a Second Line or advanced 1st Line role within an MSP or busy IT support environment
Strong technical troubleshooting skills across Microsoft 365, Windows OS, and core infrastructure technologies
Experience with RMM/EDR tools
Strong understanding of networking fundamentals (DNS, DHCP, VLANs)
Ability to manage workload, handle escalations, and meet SLAs
Excellent written and verbal communication skills

Job Responsibility

Act as an escalation point for 1st Line Engineers, taking ownership of more complex issues
Troubleshoot and resolve advanced incidents across Microsoft 365, Azure AD, NinjaOne, SentinelOne, Barracuda, networking technologies, virtualisation and Windows Server environments
Deliver remote and on‑site support where required
Ensure all tickets are handled within agreed SLAs and communication standards
Maintain proactive, clear, and professional communication with clients throughout the ticket lifecycle
Set accurate expectations regarding next updates, ETAs and resolution steps
Provide high‑quality documentation for all project work completed
Identify recurring issues and recommend permanent fixes
Ensure all work is documented clearly in IT Glue, NinjaOne, or other internal systems
Follow escalation paths appropriately

3rd Line Support Engineer

We are seeking an experienced 3rd Line Engineer to join a growing Managed Servic...

Location

United Kingdom , Bath

Salary:

40000.00 - 50000.00 GBP / Year

NEXTECH GROUP

Expiration Date

Until further notice

Requirements

UK Driving License required for occasional client visits
Proven experience in a 3rd Line Engineer / Senior Infrastructure Engineer role
Strong hands-on experience with virtualisation technologies (VMware and/or Hyper-V)
Solid expertise across Windows Server environments
Experience supporting Azure infrastructure
Strong understanding of networking fundamentals
Extensive experience with Active Directory
Ability to troubleshoot complex, multi-layered infrastructure issues
Experience working to SLAs in a customer-facing environment

Job Responsibility

Act as the final escalation point for complex 3rd line issues
Own and support virtualisation platforms (VMware / Hyper-V)
Resolve advanced infrastructure issues across Windows Server, Azure, Microsoft 365, and networking
Perform root cause analysis and implement permanent fixes
Manage Azure infrastructure including VMs, networking, storage, and identity
Support core services including Active Directory, DNS, DHCP, and Group Policy
Lead technical input on infrastructure projects and migrations
Mentor and provide escalation support to 1st and 2nd line engineers
Ensure systems are secure, stable, and meeting SLA requirements

What we offer

Training budget and certification support
Supportive, collaborative engineering team
Pension, holiday allowance, and additional benefits

Fulltime

Junior Engineer 2nd Line

We are seeking a detail‑oriented and proactive individual to support 2nd Line Op...

Location

Romania , Bucuresti

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Able to create technical instructions and provide 2nd Line support for OSS applications
Knowledgeable in Linux operating systems, application and database administration, and telecom protocols
Experienced in system/service request fulfilment, application rollouts, and software deployment support
Familiar with virtualisation technologies such as VMware vSphere/ESX and Microsoft Azure
A collaborative team player with strong English communication skills
Confident in applying ITIL‑aligned operational practices, including role/access management, documentation standards (KEDB, inventories, workarounds), and compliance with security, change, and release processes
Skilled in proactive monitoring, stakeholder communication, and escalation activities to meet SLA expectations
Holds a university degree in Electronics, Telecommunications, IT, or Computer Science
Has a minimum of one year’s experience in server/application operations and Linux/database environments
Willing to learn programming or scripting languages

Job Responsibility

Administer provisioning and monitoring platforms, as well as critical OSS applications
Troubleshoot service faults, perform corrective actions, and collaborate with third‑party support when required
Conduct daily monitoring, perform system health checks, and contribute to incident detection, reporting, and optimisation
Support operational projects, improvement initiatives, and configuration validation tasks
Collaborate closely with technical staff, NOC engineers, and Service Delivery teams to ensure smooth operational performance
Apply strong knowledge of Incident, Problem, and Change Management processes (INM, PRM, SRM)
Confidently use ticketing systems and auto‑routing tools to manage operational activities

What we offer

Hybrid way of working
Medical and dental services
Life and hospitalization insurance
Dedicated employee phone subscription
Take control of your benefits and choose any of the below options: MEAL TICKETS/ PRIVATE PENSION/ VACATION VOUCHERS/ CULTURAL VOUCHERS within the budget
Special discounts for gyms and retailers
Annual Company Bonus
Loyalty Programme
Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
You get to work with tried and trusted web-technology

Fulltime

3rd Line Network Security Engineer

To manage and own support tickets in relation to existing customer services; To ...

Location

India , Ahmedabad

Salary:

Not provided

iConsultera

Expiration Date

Until further notice

Requirements

Demonstrable knowledge at CCNP (ENT/DC/SP/SEC) or JNCIP-ENT level
In-depth knowledge of configuring and troubleshooting network security devices/protocols
Ability to troubleshoot and isolate faults to identify root cause and bring to resolution
Advanced knowledge of layer 2 and 3 protocols
Experience using at least one of the following firewalls: Palo Alto, FortiGate, Cisco ASA. This should include experience of configuring and troubleshooting access lists, NAT, IPSec, and SSL VPNs
Strong knowledge of OSPF and BGP in an ISP environment
Proficient in packet capture and interpretation
Familiarity with Cloud products such as Azure / Amazon AWS
Experience working within a Managed Service Provider Environment
Minimum Basic experience with network automation/programming such as Ansible/Python

Job Responsibility

Regular communication verbally and written with existing customers
Provide 3rd Line support for incoming customer support queries and escalations from the 2nd Line Service Desk
To take ownership and effectively manage support tickets for incidents, changes, and service requests
To plan and complete projects as assigned to you by the Head of 3rd Line Network Support
Documentation of customer solutions – CMDB, Visio documentation, technical summary write-up
DR/Failover Testing
To provide support and mentoring to 2nd Line engineers
Provide resources to the solution delivery team in supporting the configuration and implementation of new customer projects

Junior Engineer 2nd Line

At Vodafone, we’re not just shaping the future of connectivity for our customers...

Location

Italy , Roma

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

University degree in Electronics, Telecommunications, IT, or Computer Science
Minimum 1 year experience in server/application operations and maintenance
Minimum 1 year experience with Linux OS and database operations
Ability to create technical instructions/procedures and provide 2nd level support for OSS applications
Knowledge of Linux OS, application/database administration, and telecom protocols
Support service request fulfillment and system/software rollouts
Exposure to virtualization technologies (VMware vSphere/ESX, Microsoft Azure)
Teamwork orientation
proficient English (spoken/written)
Applying ITIL-aligned operational practices including role/access management, adherence to security, change, and release standards, as well as maintaining accurate documentation (KEDB, inventories, operational guides, and workarounds) to ensure compliance, continuity, and controlled service operations

Job Responsibility

Support 2nd Line Operations for OSS tools in a multi-vendor environment
Responsible for preventive and corrective troubleshooting, ensuring service quality and continuity for OSS applications
Collaborate with Engineering and 1st Line Operations to develop procedures for alarm analysis and fault elimination
Assist with data configuration, software rollout, and integration activities
Administer provisioning and monitoring platforms, plus critical OSS applications
Troubleshoot faults and implement corrective actions, engaging with 3rd party support as needed
Perform daily monitoring and health checks
contribute to incident detection and system optimization
Participate in projects, process improvements, and configuration verification
Interact with technical staff, NOC engineers, and other Service Delivery teams

2nd Line Support Analyst / Solutions Engineer

A rapidly growing IT services provider delivering innovative solutions and first...

Location

United Kingdom , Surrey

Salary:

35000.00 - 40000.00 GBP / Year

Dynamic Search Solutions

Expiration Date

Until further notice

Requirements

At least 2 years’ experience in IT support or a technical services role
Excellent communication skills with a customer-focused approach
Strong knowledge of Microsoft technologies (Windows Server 2012-2022, Windows 10/11, Active Directory/Azure AD, M365, Exchange)
Experience with server and desktop hardware, virtualisation (VMware/Hyper-V), networking (Cisco/Meraki), and backup/disaster recovery solutions
Familiarity with service desk and monitoring tools
ITIL Foundation or equivalent service management knowledge

Job Responsibility

Provide 2nd line technical support and assist 1st line colleagues when required
Troubleshoot and resolve issues across servers, desktops, networking, and cloud environments
Respond to support tickets, calls, emails, and monitoring alerts in line with SLAs
Support system upgrades, implementations, and service improvements
Maintain accurate technical documentation and update ticketing systems
Deliver clear and timely communication to clients on progress and resolutions
Support internal staff with IT requirements and system administration
Participate in the on-call rota and shift coverage (core hours: 08:00-18:00)

What we offer

Hybrid working model with flexibility
Exposure to a wide range of technologies
Ongoing training and professional development opportunities
Collaborative, service-focused working environment

Fulltime

2nd Line Engineer

PLANET RECRUITMENT SERVICES LTD

Location:
United Kingdom , Abingdon

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 22, 2026

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