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NEXTECH GROUP Logo NEXTECH GROUP · IT - Administration

2nd Line Engineer

United Kingdom, Tamworth Employment contract 30000.00 - 35000.00 GBP / Year · Job Posted May 31, 2026
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Job Description

We're looking for a capable and motivated 2nd Line IT Engineer to join our friendly and fast-paced team. You'll be handling escalations from 1st line and resolving a broad range of technical issues across our client base, both remotely and on-site. This is a fantastic opportunity for someone looking to develop their skills in a varied MSP environment with a clear path to 3rd line.

Job Responsibility

  • Taking ownership of 2nd line escalations across hardware, software, networking, and cloud
  • Supporting clients remotely and on-site across B2B and education environments
  • Managing and troubleshooting Microsoft 365, Azure, and on-premise environments
  • Configuring and maintaining networking equipment including switches, access points, and firewalls
  • Building and deploying devices via MDT, Autopilot, and MDM platforms
  • Managing ticket queue in line with SLAs
  • Keeping documentation accurate and up to date in IT Glue
  • Supporting 1st line colleagues when needed

Requirements

  • Solid 2nd line experience, ideally within an MSP or multi-client environment
  • Microsoft 365 - Exchange, SharePoint, Teams, and Intune/Autopilot
  • Azure fundamentals - Compute, Networking, and Storage
  • Windows Server - Active Directory, DHCP, DNS, and Group Policy
  • Networking - VLANs, firewalls, routers, and switches (Cisco Meraki, Draytek, UniFi)
  • Virtualisation - Hyper-V and/or VMware
  • Backup and security tools - VEEAM, Acronis, and endpoint protection solutions
  • Strong communication skills and confidence dealing directly with clients
  • Able to manage a busy ticket queue independently and reliably
  • Organised, detail-oriented, and consistent with documentation
  • A team player who is happy to support and mentor 1st line colleagues
  • Candidates must be able to pass an Enhanced DBS check
  • A full UK driving licence is required

What we offer

  • Competitive salary depending on experience
  • Training and industry certifications fully funded including Microsoft and CompTIA qualifications
  • Clear progression path towards 3rd line
  • Varied and engaging work across a broad client base
  • Supportive team culture that genuinely invests in your development
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