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T2M are currently working with an award-winning managed service who recently have won another contract are now looking to build a new security cleared services team which includes 2nd and 3rd line engineers and infrastructure engineers to support EUC, desk side, infrastructure and networking projects. A long-established provider of managed IT across both public and private sectors with decades of experience and a reputation for reliability, the business helps clients work smarter and safer by supporting it services, deploying cloud infrastructure, and managing security, comms and much more.
Requirements:
You’ll have experience working in a security cleared environment, either with active SC or have previously been through the security vetting process
Be a broadly skilled engineer with experience working in a busy support desk as a point of escalation for first line
Ideally, you’ll have experience working with an external EUC/1st line support team and are good at extracting context for ticket resolution from technical and non-technical users, using remote monitoring tools to understand, evaluate and solve technical tickets