2nd Line Engineer Job at PLANET RECRUITMENT SERVICES LTD (Abingdon)

Technical Service Delivery Manager

We are partnering with a leading UK Managed Services Provider (MSP) known for de...

Location

United Kingdom , York

Salary:

40000.00 GBP / Year

Dynamic Search Solutions

Expiration Date

Until further notice

Requirements

4+ years’ experience in an MSP or IT services environment
Previous experience in senior support or infrastructure roles (e.g., 2nd Line Engineer, Infrastructure Engineer, Service Desk Team Lead)
Strong understanding of ITIL principles and service delivery best practices
Excellent communication skills, able to bridge technical and business conversations
Proactive, customer-focused, and capable of managing multiple stakeholders
Comfortable working in a hybrid environment and adapting to a growing team

Job Responsibility

Serve as the primary point of contact for a portfolio of managed service clients
Manage escalations, coordinating with technical teams to ensure timely and effective resolutions
Lead service reviews, onboarding sessions, and client feedback meetings
Translate complex technical services into business-friendly language for stakeholders at all levels
Build and maintain strong client relationships, driving satisfaction, renewals, and continuous service improvement
Collaborate with internal teams to enhance service delivery processes and standards

What we offer

Hybrid working with flexibility to balance office and remote days
Opportunity to step into a customer-facing service delivery role without losing technical involvement
Career progression in a growing, innovative MSP
Supportive, people-focused culture emphasising training, mentorship, and professional development
Exposure to a diverse client base and challenging IT environments

Fulltime

3rd Line Support Engineer

We are seeking an experienced 3rd Line Engineer to join a growing Managed Servic...

Location

United Kingdom , Bath

Salary:

40000.00 - 50000.00 GBP / Year

NEXTECH GROUP

Expiration Date

Until further notice

Requirements

UK Driving License required for occasional client visits
Proven experience in a 3rd Line Engineer / Senior Infrastructure Engineer role
Strong hands-on experience with virtualisation technologies (VMware and/or Hyper-V)
Solid expertise across Windows Server environments
Experience supporting Azure infrastructure
Strong understanding of networking fundamentals
Extensive experience with Active Directory
Ability to troubleshoot complex, multi-layered infrastructure issues
Experience working to SLAs in a customer-facing environment

Job Responsibility

Act as the final escalation point for complex 3rd line issues
Own and support virtualisation platforms (VMware / Hyper-V)
Resolve advanced infrastructure issues across Windows Server, Azure, Microsoft 365, and networking
Perform root cause analysis and implement permanent fixes
Manage Azure infrastructure including VMs, networking, storage, and identity
Support core services including Active Directory, DNS, DHCP, and Group Policy
Lead technical input on infrastructure projects and migrations
Mentor and provide escalation support to 1st and 2nd line engineers
Ensure systems are secure, stable, and meeting SLA requirements

What we offer

Training budget and certification support
Supportive, collaborative engineering team
Pension, holiday allowance, and additional benefits

Fulltime

Junior Engineer 2nd Line

We are seeking a detail‑oriented and proactive individual to support 2nd Line Op...

Location

Romania , Bucuresti

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Able to create technical instructions and provide 2nd Line support for OSS applications
Knowledgeable in Linux operating systems, application and database administration, and telecom protocols
Experienced in system/service request fulfilment, application rollouts, and software deployment support
Familiar with virtualisation technologies such as VMware vSphere/ESX and Microsoft Azure
A collaborative team player with strong English communication skills
Confident in applying ITIL‑aligned operational practices, including role/access management, documentation standards (KEDB, inventories, workarounds), and compliance with security, change, and release processes
Skilled in proactive monitoring, stakeholder communication, and escalation activities to meet SLA expectations
Holds a university degree in Electronics, Telecommunications, IT, or Computer Science
Has a minimum of one year’s experience in server/application operations and Linux/database environments
Willing to learn programming or scripting languages

Job Responsibility

Administer provisioning and monitoring platforms, as well as critical OSS applications
Troubleshoot service faults, perform corrective actions, and collaborate with third‑party support when required
Conduct daily monitoring, perform system health checks, and contribute to incident detection, reporting, and optimisation
Support operational projects, improvement initiatives, and configuration validation tasks
Collaborate closely with technical staff, NOC engineers, and Service Delivery teams to ensure smooth operational performance
Apply strong knowledge of Incident, Problem, and Change Management processes (INM, PRM, SRM)
Confidently use ticketing systems and auto‑routing tools to manage operational activities

What we offer

Hybrid way of working
Medical and dental services
Life and hospitalization insurance
Dedicated employee phone subscription
Take control of your benefits and choose any of the below options: MEAL TICKETS/ PRIVATE PENSION/ VACATION VOUCHERS/ CULTURAL VOUCHERS within the budget
Special discounts for gyms and retailers
Annual Company Bonus
Loyalty Programme
Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
You get to work with tried and trusted web-technology

Fulltime

2nd Line IT Field Support Engineer

Imagine yourself in a role where your professional growth and creativity are cha...

Location

United Kingdom , London

Salary:

40000.00 - 42000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Experience working onsite for Legal chambers supporting 1st/2nd line technical IT support role or equivalent
3+ years working for an MSP previously is desirable
2nd Line support of Microsoft infrastructure software and application suites
Competency with mainstream Apple Mac infrastructure software and application suites
MS Certificates are preferred
Familiarisation working according to industry best practice, such as ITIL service strategy
Enthusiasm for furthering career in technical support and delivery
Ability to communicate at all company structure levels
Ability to work autonomously and deliver effective outcomes without supervision

Job Responsibility

Providing effective 1st and 2nd line support to our clients, working seamlessly alongside the rest of the Opus IT Service Desk
Logging detailed and accurate information into the case management system
Taking responsibility for your personal call queue, ensuring that all tickets are kept up to date and closed in a timely fashion to meet SLAs
Communicating with users to keep them updated on the progression of their issue and ensuring that customer satisfaction remains high
Walking the floor daily to ensure users have an approachable and accessible IT Support presence
Proactively checking Audio Visual rooms at the beginning and throughout the day
Running regular drop-in sessions where users can come to request assistance or training
Building and configuring desktop systems and mobile devices
Fixing hardware faults and installing upgrades to hardware

What we offer

A comprehensive Private Healthcare and Cash Plan
Pension and life assurance
Entry to the £3,000 quarterly Dreamball draw
Personalised training and development pathways
Regular fully funded companywide events
Monthly ‘outstanding performer’ accolades
Enriching paid volunteering days
A rewarding Refer a friend scheme (£1,000)
The flexibility to adjust your holiday allowance (25 days pa)
Complimentary daily breakfasts in the office

Fulltime

3rd Line Network Security Engineer

To manage and own support tickets in relation to existing customer services; To ...

Location

India , Ahmedabad

Salary:

Not provided

iConsultera

Expiration Date

Until further notice

Requirements

Demonstrable knowledge at CCNP (ENT/DC/SP/SEC) or JNCIP-ENT level
In-depth knowledge of configuring and troubleshooting network security devices/protocols
Ability to troubleshoot and isolate faults to identify root cause and bring to resolution
Advanced knowledge of layer 2 and 3 protocols
Experience using at least one of the following firewalls: Palo Alto, FortiGate, Cisco ASA. This should include experience of configuring and troubleshooting access lists, NAT, IPSec, and SSL VPNs
Strong knowledge of OSPF and BGP in an ISP environment
Proficient in packet capture and interpretation
Familiarity with Cloud products such as Azure / Amazon AWS
Experience working within a Managed Service Provider Environment
Minimum Basic experience with network automation/programming such as Ansible/Python

Job Responsibility

Regular communication verbally and written with existing customers
Provide 3rd Line support for incoming customer support queries and escalations from the 2nd Line Service Desk
To take ownership and effectively manage support tickets for incidents, changes, and service requests
To plan and complete projects as assigned to you by the Head of 3rd Line Network Support
Documentation of customer solutions – CMDB, Visio documentation, technical summary write-up
DR/Failover Testing
To provide support and mentoring to 2nd Line engineers
Provide resources to the solution delivery team in supporting the configuration and implementation of new customer projects

Junior Engineer 2nd Line

At Vodafone, we’re not just shaping the future of connectivity for our customers...

Location

Italy , Roma

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

University degree in Electronics, Telecommunications, IT, or Computer Science
Minimum 1 year experience in server/application operations and maintenance
Minimum 1 year experience with Linux OS and database operations
Ability to create technical instructions/procedures and provide 2nd level support for OSS applications
Knowledge of Linux OS, application/database administration, and telecom protocols
Support service request fulfillment and system/software rollouts
Exposure to virtualization technologies (VMware vSphere/ESX, Microsoft Azure)
Teamwork orientation
proficient English (spoken/written)
Applying ITIL-aligned operational practices including role/access management, adherence to security, change, and release standards, as well as maintaining accurate documentation (KEDB, inventories, operational guides, and workarounds) to ensure compliance, continuity, and controlled service operations

Job Responsibility

Support 2nd Line Operations for OSS tools in a multi-vendor environment
Responsible for preventive and corrective troubleshooting, ensuring service quality and continuity for OSS applications
Collaborate with Engineering and 1st Line Operations to develop procedures for alarm analysis and fault elimination
Assist with data configuration, software rollout, and integration activities
Administer provisioning and monitoring platforms, plus critical OSS applications
Troubleshoot faults and implement corrective actions, engaging with 3rd party support as needed
Perform daily monitoring and health checks
contribute to incident detection and system optimization
Participate in projects, process improvements, and configuration verification
Interact with technical staff, NOC engineers, and other Service Delivery teams

2nd Line Support Analyst / Solutions Engineer

A rapidly growing IT services provider delivering innovative solutions and first...

Location

United Kingdom , Surrey

Salary:

35000.00 - 40000.00 GBP / Year

Dynamic Search Solutions

Expiration Date

Until further notice

Requirements

At least 2 years’ experience in IT support or a technical services role
Excellent communication skills with a customer-focused approach
Strong knowledge of Microsoft technologies (Windows Server 2012-2022, Windows 10/11, Active Directory/Azure AD, M365, Exchange)
Experience with server and desktop hardware, virtualisation (VMware/Hyper-V), networking (Cisco/Meraki), and backup/disaster recovery solutions
Familiarity with service desk and monitoring tools
ITIL Foundation or equivalent service management knowledge

Job Responsibility

Provide 2nd line technical support and assist 1st line colleagues when required
Troubleshoot and resolve issues across servers, desktops, networking, and cloud environments
Respond to support tickets, calls, emails, and monitoring alerts in line with SLAs
Support system upgrades, implementations, and service improvements
Maintain accurate technical documentation and update ticketing systems
Deliver clear and timely communication to clients on progress and resolutions
Support internal staff with IT requirements and system administration
Participate in the on-call rota and shift coverage (core hours: 08:00-18:00)

What we offer

Hybrid working model with flexibility
Exposure to a wide range of technologies
Ongoing training and professional development opportunities
Collaborative, service-focused working environment

Fulltime

Software Support Engineer

Join Etrading Software – Build the Future of Fintech with Us! At Etrading Softwa...

Location

Philippines , Makati City

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

4+ years of being 2nd line and 3rd line client facing application support
Knowledgeable in various Linux commands and functions
Experience supporting a highly automated and dynamic cloud-environment (AWS preferred)
Proven experience with cloud-based technologies and solutions including but not limited to: Linux/Unix, AWS, GCP or Azure
Strong Linux/Unix Administration experience
Good knowledge of databases, understand schemas, database structures and ability to write and debug SQL queries
Experience with one or more of the following systems: Tomcat, Nginx, Zookeeper, Sorlcloud, Kafka
Experience of dealing with several different client problems each day, researching to find the answers, communicating directly with the client both verbally and in writing
Experience creating client-facing documentation: i.e. workshops, manual, guides, etc.
Excellent communication skills

Job Responsibility

Providing software application for Java/web applications in an AWS infrastructure
Possessing specialist knowledge of operating systems, devices, applications, and software
Consulting with the software development team, internal users, and clients to improve application performance
Managing ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date
Establishing the root causes of application errors, and escalating serious concerns to the Architecture and Development teams
Performing analyses on software application functionality and suggesting improvements
Communication with other vendors maintaining infrastructure
Configuration and maintenance of application services
Developing a run book of operational processes, striving to automate where possible
Improve monitoring of the platform and ownership of these tools/dashboards

What we offer

Happiness & Well-Being – work-life balance, trust and respect, hybrid setup (only 2x onsite per month)
Transparency & Trust – open communication, clarity, accountability, and integrity
Excellence & Growth – continuous learning and innovation, training, certifications, and career development opportunities
Diversity & Inclusion – empowering and inclusive workplace
Collaboration & Impact – work alongside industry leaders

Fulltime

2nd Line Engineer

PLANET RECRUITMENT SERVICES LTD

Location:
United Kingdom , Abingdon

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 20, 2026

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