2nd Line Engineer MSP Job at PLANET RECRUITMENT SERVICES LTD (Abingdon)

2nd Line Engineer

Location

United Kingdom , Abingdon

Salary:

32000.00 - 37000.00 GBP / Year

PLANET RECRUITMENT SERVICES LTD

Expiration Date

Until further notice

Requirements

Excellent knowledge in Windows 11 installation and configuration
Excellent knowledge with MacOS installation and configuration
Excellent knowledge with Microsoft 365 administrative suite – Intune/SharePoint/Teams/Exchange/Entra ID etc…
Exposure to Email filter technologies – Mimecast/Barracuda/Sophos Email Gateway
Exposure to Microsoft Server OS and server roles – 2016/2019/2022/2025
Exposure and troubleshooting knowledge with networking related items – firewalls/switches/wireless etc…
2+ years’ experience working with medium-large businesses
Excellent knowledge of user & group management (on-premises/Entra)
Excellent knowledge of scripting and RPA automations
Ability to learn on your feet

Job Responsibility

Being the first point of contact for all incoming support calls, emails, and sessions – when necessary
Being an escalation point for all escalations coming from apprentice, and Tier 1 engineers
Ensuring all forms of support call are logged in the system and the client is kept updated
Manage incidents and request tickets ensuring established SLAs are met
Providing support to our clients
Help the Tier 2 Manager with continued business improvements
Provide support to the apprentice, and Tier 1 engineers
Manage/Maintain all escalations from the apprentice, and Tier 1 engineers
Communicate daily to clients with open tickets
Managing the client’s expectations with ongoing tickets

What we offer

25+ Days Holiday and rising (plus bank holidays)
Flexible working (WFH incentives)
Bupa Cash Plan
Electric Vehicle Scheme
Cycle Scheme
Discounted Gym Membership
Paid Charity Day
Car Parking

Fulltime

2nd Line Engineer

We're looking for a capable and motivated 2nd Line IT Engineer to join our frien...

Location

United Kingdom , Tamworth

Salary:

30000.00 - 35000.00 GBP / Year

NEXTECH GROUP

Expiration Date

Until further notice

Requirements

Solid 2nd line experience, ideally within an MSP or multi-client environment
Microsoft 365 - Exchange, SharePoint, Teams, and Intune/Autopilot
Azure fundamentals - Compute, Networking, and Storage
Windows Server - Active Directory, DHCP, DNS, and Group Policy
Networking - VLANs, firewalls, routers, and switches (Cisco Meraki, Draytek, UniFi)
Virtualisation - Hyper-V and/or VMware
Backup and security tools - VEEAM, Acronis, and endpoint protection solutions
Strong communication skills and confidence dealing directly with clients
Able to manage a busy ticket queue independently and reliably
Organised, detail-oriented, and consistent with documentation

Job Responsibility

Taking ownership of 2nd line escalations across hardware, software, networking, and cloud
Supporting clients remotely and on-site across B2B and education environments
Managing and troubleshooting Microsoft 365, Azure, and on-premise environments
Configuring and maintaining networking equipment including switches, access points, and firewalls
Building and deploying devices via MDT, Autopilot, and MDM platforms
Managing ticket queue in line with SLAs
Keeping documentation accurate and up to date in IT Glue
Supporting 1st line colleagues when needed

What we offer

Competitive salary depending on experience
Training and industry certifications fully funded including Microsoft and CompTIA qualifications
Clear progression path towards 3rd line
Varied and engaging work across a broad client base
Supportive team culture that genuinely invests in your development

Fulltime

2nd Line Engineer

Our client is a fast-growing ICT Services & Solutions provider for businesses an...

Location

United Kingdom , Abingdon

Salary:

35000.00 - 40000.00 GBP / Year

PLANET RECRUITMENT SERVICES LTD

Expiration Date

Until further notice

Requirements

Experience in a service delivery environment
Working knowledge and practical experience of cloud migration, MS Endpoint Manager, Azure AD, Sharepoint and Google Workspace
Proven experience of delivering to SLAs
Proven experience in excellent customer service
Demonstrated understanding of technical troubleshooting and fault finding
You must have a full UK driving licence and own a vehicle for this position
Employment will be subject to a satisfactory Enhanced DBS check

Job Responsibility

Manage all incidents and customer requests from receipt to resolution and closure
Provide level 2 server, network and desktop technical support, diagnosing customer issues and providing a high level of first time fix
Supporting the implementation of cloud solutions
Incident and problem management – taking over from 1st line engineers where escalation is required
Provide exceptional service support to internal and external customers
Ensure service level agreement standards are met
Promptly complete any admin paperwork and documentation
Keep accurate records of all site information using IT Service Management tools
Promote best practices and adhere to change control process

What we offer

Friendly team
Personalised training platform
Skills assessment and personalised progression plans
Microsoft Gold Partner and Google Partner
Microsoft and Google training courses, accreditations and exams
One-to-One training
Company healthcare available
Purchase discounts
Social & team building activities

Fulltime

2nd Line Engineer

The Desktop team are tasked with supporting, investigating, and resolving our MS...

Location

United Kingdom , Abingdon

Salary:

30000.00 - 36000.00 GBP / Year

PLANET RECRUITMENT SERVICES LTD

Expiration Date

Until further notice

Requirements

Proven experience with: Active Directory
Microsoft 365 Admin Centre
Intune Admin Centre
Sophos Endpoint
Good working knowledge of: Azure Admin Centre, Entra Admin Centre, Exchange Admin Centre
2FA, VPN, DHCP, Mimecast, Barracuda, PowerShell
Conditional Access, Unifi Wi-Fi, Sophos Firewall
Apple Business Manager, Azure Autopilot
Strong knowledge of Windows 11 installation and configuration
Good understanding of MacOS setup and configuration

Job Responsibility

Providing support to our clients
Help the Helpdesk Management Team with continued business improvements
Provide support to the apprentice, and 1st Line, engineers
Manage/Maintain all escalations from the apprentice, and 1st line, engineers
Work alongside 3rd line engineers to escalate more problematic tickets
Communicate daily to clients with open tickets
Managing the client’s expectations with ongoing tickets
Ensure all client related problems are logged correctly
Inform the Desktop Team Lead of any tickets requiring escalations
Working with client’s 3rd party suppliers and vendors when appropriate

Fulltime

2nd Line Engineer

The Tier 2 team are tasked with supporting, investigating, and resolving our MSP...

Location

United Kingdom , Abingdon

Salary:

32000.00 - 37000.00 GBP / Year

PLANET RECRUITMENT SERVICES LTD

Expiration Date

Until further notice

Requirements

Excellent knowledge in Windows 11 installation and configuration
Excellent knowledge with MacOS installation and configuration
Excellent knowledge with Microsoft 365 administrative suite – Intune/SharePoint/Teams/Exchange/Entra ID etc…
Exposure to Email filter technologies – Mimecast/Barracuda/Sophos Email Gateway
Exposure to Microsoft Server OS and server roles – 2016/2019/2022/2025
Exposure and troubleshooting knowledge with networking related items – firewalls/switches/wireless etc…
2+ years’ experience working with medium-large businesses
Excellent knowledge of user & group management (on-premises/Entra)
Excellent knowledge of scripting and RPA automations
Ability to learn on your feet

Job Responsibility

Being the first point of contact for all incoming support calls, emails, and sessions – when necessary
Being an escalation point for all escalations coming from apprentice, and Tier 1 engineers
Ensuring all forms of support call are logged in the system and the client is kept updated
Manage incidents and request tickets ensuring established SLAs are met
Providing support to our clients
Help the Tier 2 Manager with continued business improvements
Provide support to the apprentice, and Tier 1 engineers
Manage/Maintain all escalations from the apprentice, and Tier 1 engineers
Communicate daily to clients with open tickets
Managing the client’s expectations with ongoing tickets

What we offer

25+ Days Holiday and rising (plus bank holidays)
Flexible working (WFH incentives)
Bupa Cash Plan
Electric Vehicle Scheme
Cycle Scheme
Discounted Gym Membership
Paid Charity Day
Car Parking

Fulltime

2nd Line Engineer

The Tier 2 team are tasked with supporting, investigating, and resolving our MSP...

Location

United Kingdom , Didcot

Salary:

30000.00 - 35000.00 GBP / Year

PLANET RECRUITMENT SERVICES LTD

Expiration Date

Until further notice

Requirements

Excellent knowledge in Windows 11 installation and configuration
Excellent knowledge with MacOS installation and configuration
Excellent knowledge with Microsoft 365 administrative suite – Intune/SharePoint/Teams/Exchange/Entra ID etc…
Exposure to Email filter technologies – Mimecast/Barracuda/Sophos Email Gateway
Exposure to Microsoft Server OS and server roles – 2016/2019/2022/2025
Exposure and troubleshooting knowledge with networking related items – firewalls/switches/wireless etc…
2+ years’ experience working with medium-large businesses
Excellent knowledge of user & group management (on-premises/Entra)
Excellent knowledge of scripting and RPA automations
Ability to learn on your feet

Job Responsibility

Being the first point of contact for all incoming support calls, emails, and sessions – when necessary
Being an escalation point for all escalations coming from apprentice, and Tier 1 engineers
Ensuring all forms of support call are logged in the system and the client is kept updated
Manage incidents and request tickets ensuring established SLAs are met
Providing support to our clients
Help the Tier 2 Manager with continued business improvements
Provide support to the apprentice, and Tier 1 engineers
Manage/Maintain all escalations from the apprentice, and Tier 1 engineers
Communicate daily to clients with open tickets
Managing the client’s expectations with ongoing tickets

What we offer

25+ Days Holiday and rising (plus bank holidays)
Flexible working (WFH incentives)
Bupa Cash Plan
Electric Vehicle Scheme
Cycle Scheme
Discounted Gym Membership
Paid Charity Day
Car Parking

Fulltime

2nd Line Service Desk / Field Engineer

Our client is a growing IT services provider looking to add an experienced 2nd L...

Location

United Kingdom , St Ives

Salary:

35000.00 - 40000.00 GBP / Year

NEXTECH GROUP

Expiration Date

Until further notice

Requirements

Previous experience in a 2nd Line Support, Field Engineer, or Service Desk position
MSP experience would be highly beneficial
Strong knowledge of Microsoft 365, including Teams, SharePoint, OneDrive, Intune, and Entra ID
Experience supporting Azure and other cloud technologies
Knowledge of Windows Server, Active Directory, and virtualisation platforms
Good networking knowledge including TCP/IP, DNS, DHCP, VLANs, VPNs, and Wi-Fi
Experience supporting desktops, laptops, printers, and mobile devices
Excellent communication and customer service skills
Ability to manage multiple priorities and work independently
Full UK driving licence and willingness to travel to client sites when required

Job Responsibility

Act as an escalation point for 1st Line Support Engineers
Provide remote and on-site support to a range of clients
Troubleshoot and resolve issues across Microsoft 365, Windows Server, Active Directory, Azure, and networking environments
Install, configure, and deploy IT hardware and software
Monitor systems, alerts, and patching to proactively identify issues
Support cloud and virtualisation platforms including Azure, AWS, Hyper-V, and VMware
Assist with infrastructure projects, deployments, and migrations
Work closely with third-party vendors to resolve technical issues
Maintain accurate documentation, ticket updates, and knowledge base articles
Support and mentor junior engineers where required

What we offer

A varied role with a mix of remote support, on-site work, and project delivery
Exposure to a wide range of technologies and client environments
Ongoing training and professional development opportunities
A supportive and collaborative team environment
Genuine opportunities for career progression

Fulltime

2nd Line IT Field Support Engineer

Imagine yourself in a role where your professional growth and creativity are cha...

Location

United Kingdom , London

Salary:

40000.00 - 42000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Ideally you will have experience working onsite for Legal chambers supporting 1st/2nd line technical IT support role or equivalent
3+ years working for an MSP previously is desirable
2nd Line support of Microsoft infrastructure software and application suites
Competency with mainstream Apple Mac infrastructure software and application suites
MS Certificates are preferred
Familiarisation working according to industry best practice, such as ITIL service strategy
Enthusiasm for furthering career in technical support and delivery
Ability to communicate at all company structure levels
Ability to work autonomously and deliver effective outcomes without supervision

Job Responsibility

Providing effective 1st and 2nd line support to our clients, working seamlessly alongside the rest of the Opus IT Service Desk
Logging detailed and accurate information into the case management system
Taking responsibility for your personal call queue, ensuring that all tickets are kept up to date and closed in a timely fashion to meet SLAs
Communicating with users to keep them updated on the progression of their issue and ensuring that customer satisfaction remains high
Walking the floor daily to ensure users have an approachable and accessible IT Support presence
Proactively checking Audio Visual rooms at the beginning and throughout the day
Running regular drop-in sessions where users can come to request assistance or training
Building and configuring desktop systems and mobile devices
Fixing hardware faults and installing upgrades to hardware

What we offer

A comprehensive Private Healthcare and Cash Plan
Pension and life assurance
Entry to the £3,000 quarterly Dreamball draw
Personalised training and development pathways
Regular fully funded companywide events
Monthly ‘outstanding performer’ accolades
Enriching paid volunteering days
A rewarding Refer a friend scheme (£1,000)
The flexibility to adjust your holiday allowance (25 days pa)
Complimentary daily breakfasts in the office

Fulltime

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2nd Line Engineer MSP

Job Description

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