2nd Line Customer Support Engineer Job at Forterro (Bangalore)

Application Support Engineer

As an application support engineer, you are responsible for resolving applicatio...

Location

Belgium , Turnhout

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

You have a degree in IT
You have 2 - 3 years of experience in IT Support / Application Support
You have broad (all-round) IT skills and you learn new applications quickly
You are able to explain complex ideas to people with limited technical knowledge
You are familiar with GxP and ITIL Frameworks
You have a good knowledge of computing systems within an organization
You have strong analytical skills and learn quickly
You have a passion for customer experience
You can work independently as well as in a team
Experience with custom-made applications is a plus

Job Responsibility

Deliver onsite IT support for production and lab systems
Troubleshoot hardware and network issues
Support and implement label printers and analytical devices together with external vendors
Provide 2nd and 3rd line application and end-user support
Work according to GxP guidelines and ITIL principles
Contribute to building and maintaining a knowledge base to ensure knowledge sharing and long-term supportability
Play a proactive role in optimizing processes and ensuring compliance

What we offer

A company car or mobility budget
Laptop, phone & phone subscription
A competitive salary and indefinite contract
Insurance coverage, meal vouchers, eco-cheques, and more
Continuous learning opportunities through the Sopra Steria Academy to support your career development

Fulltime

EUV Upgrade Install and Relocation Engineer

Executes system Upgrade & Installations and Relocations and provides technical s...

Location

Taiwan , Kaohsiung

Salary:

Not provided

ASML

Expiration Date

Until further notice

Requirements

Flexibility and openness to accommodate various work settings, locations and interactions/collaborations with different colleagues
Experienced UIR Engineer with BSc degree in relevant Technical Field (Electrical Technology, Mechatronics, Mechanical Engineering, etc.) or equivalent experience
Experienced in technical industry is required and/or semiconductor industry experience preferred
Experience in using computer applications, including data analysis tools, spreadsheet, and presentation software
Requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. § 730, et seq.)
Qualified candidates must be legally authorized to access such controlled technology prior to beginning work

Job Responsibility

Problem analysis and approach: gather all information relevant for the problem, analyze using available means, gather additional diagnostic info if needed, decide on initial approach to solve problem and execute, consult with others
Problem handovers and routing: handover problem or problem aspects to others (2nd line support), document and package all data relevant for problem resolution (e.g. pass-downs, work orders, field service reports, system problem reports, technical reports)
Installation: install equipment at customers locations, including equipment with new features, unload components, inspect for damage, assemble, align and test
Upgrade: execute hardware installation and perform system setup/recovery for upgrade packages as well as support locally owned field swaps by working according to an up-to-date plan and following the sequence
Provide feedback during execution in order to improve cycle time and performance
Procedures: based on arranged customer machine time window to arrange for all (possible) parts, tools, equipment and information / knowledge to be available at start of procedure, execute procedure
Process Optimization: signal gaps and improvement opportunities and reports it to the relevant stakeholders
Training / advice: explain appropriate actions to users to correct malfunctions, train customers in use and routine maintenance of equipment, recommend changes in user procedures when needed
Knowledge build-up and transfer: maintain and broaden own knowledge, shares best known methods within the work group
Coaching: provide appropriate support and assistance to less experienced engineers on first tasks

New

2nd Line Customer Support Engineer

The Professional, 2nd Line Customer Support resolves escalated incidents and sup...

Location

India , Bangalore

Salary:

Not provided

Forterro

Expiration Date

Until further notice

Requirements

Experience in 2nd Line Support or related technical support roles
Practical understanding of incident and problem management processes
Ability to analyse issues and complete investigations within set frameworks
Clear communication skills with internal and external stakeholders
Ability to recommend improvements to processes and service performance
Education and experience in a relevant technical field

Job Responsibility

Handles escalated incidents from 1st Line Support
Investigates issues and drives them to resolution using established methods
Identifies root causes and proposes corrective and preventive actions for review
Works with R&D teams to resolve product defects and recurring issues
Analyses incident data and reports trends to internal teams
Checks systems and processes and recommends adjustments that improve effectiveness
Assesses new incidents and determines if they relate to known errors
Explains technical procedures to colleagues and customers and escalates complex issues
Solves problems using experience, available knowledge and guidance from senior colleagues
Provides informal support and mentorship to less experienced professionals

Fulltime

3rd Line Network Security Engineer

To manage and own support tickets in relation to existing customer services; To ...

Location

India , Ahmedabad

Salary:

Not provided

iConsultera

Expiration Date

Until further notice

Requirements

Demonstrable knowledge at CCNP (ENT/DC/SP/SEC) or JNCIP-ENT level
In-depth knowledge of configuring and troubleshooting network security devices/protocols
Ability to troubleshoot and isolate faults to identify root cause and bring to resolution
Advanced knowledge of layer 2 and 3 protocols
Experience using at least one of the following firewalls: Palo Alto, FortiGate, Cisco ASA. This should include experience of configuring and troubleshooting access lists, NAT, IPSec, and SSL VPNs
Strong knowledge of OSPF and BGP in an ISP environment
Proficient in packet capture and interpretation
Familiarity with Cloud products such as Azure / Amazon AWS
Experience working within a Managed Service Provider Environment
Minimum Basic experience with network automation/programming such as Ansible/Python

Job Responsibility

Regular communication verbally and written with existing customers
Provide 3rd Line support for incoming customer support queries and escalations from the 2nd Line Service Desk
To take ownership and effectively manage support tickets for incidents, changes, and service requests
To plan and complete projects as assigned to you by the Head of 3rd Line Network Support
Documentation of customer solutions – CMDB, Visio documentation, technical summary write-up
DR/Failover Testing
To provide support and mentoring to 2nd Line engineers
Provide resources to the solution delivery team in supporting the configuration and implementation of new customer projects

EUV Field Service Engineer

The Customer Support (CS) organization is responsible for the installations, qua...

Location

South Korea , Icheon

Salary:

Not provided

ASML

Expiration Date

Until further notice

Requirements

Bachelor's degree or above in an Engineering field or equivalent
2-5 years in customer support engineering (Semi or other high-tech industry)
Strong troubleshooting and analytical skills
Good communication and interpersonal skills
Self-motivated and flexibility
Good team player
Legally authorized to access controlled technology as defined in the United States Export Administration Regulations

Job Responsibility

Execute regular basic, pre-defined maintenance and diagnostic activities under supervision
Analyze and make repairs at customer site
Execute regular maintenance, implement upgrades and Field Change Orders
Provide elementary training to the customer
Ensure proper operation of ASML machines at customer site
Provide 1st line support to customers
Manage and monitor ASML EUV equipment
Check for abnormalities in ASML EUV equipment
Analyze complex problems on-site and collaborate with 2nd line engineers to resolve them
Gather all information relevant for the problem, analyze using available means

Fulltime

Customer Care Senior Specialist

The BPO Supervisor will provide 2nd level support for Oracle Hospitality applica...

Location

India , Gurugram

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Positive and customer friendly attitude
Enthusiasm and a keen interest to learn
Ability to keep up to date with relevant new product releases and developments
Ability to use acquired troubleshooting and technical skills in identifying root cause and resolution of issues
Experience in Oracle Hospitality
Experience in troubleshooting
Provide 2nd level support for Oracle Hospitality applications
Focus on providing solutions and troubleshooting product defects
Work closely with Cloud Operations, Sustaining Engineering & Development teams
Provide 2nd line support globally for Oracle Hospitality customers and partners

Job Responsibility

Provide 2nd line support globally for Oracle Hospitality customers and partners
Work very closely with other teams (L1, AMS, SE/Dev, CCSM) to deliver quality customer service
Keep up to date with new releases and new functionality
Identify and report back root cause and resolution of major incidents to avoid recurring issues
Adhere to Global L2 Support standards and processes
Actively participate in building Oracle Knowledgebase
Committed to the delivery of outstanding service to customers

Technical Service Delivery Manager

We are partnering with a leading UK Managed Services Provider (MSP) known for de...

Location

United Kingdom , York

Salary:

40000.00 GBP / Year

Dynamic Search Solutions

Expiration Date

Until further notice

Requirements

4+ years’ experience in an MSP or IT services environment
Previous experience in senior support or infrastructure roles (e.g., 2nd Line Engineer, Infrastructure Engineer, Service Desk Team Lead)
Strong understanding of ITIL principles and service delivery best practices
Excellent communication skills, able to bridge technical and business conversations
Proactive, customer-focused, and capable of managing multiple stakeholders
Comfortable working in a hybrid environment and adapting to a growing team

Job Responsibility

Serve as the primary point of contact for a portfolio of managed service clients
Manage escalations, coordinating with technical teams to ensure timely and effective resolutions
Lead service reviews, onboarding sessions, and client feedback meetings
Translate complex technical services into business-friendly language for stakeholders at all levels
Build and maintain strong client relationships, driving satisfaction, renewals, and continuous service improvement
Collaborate with internal teams to enhance service delivery processes and standards

What we offer

Hybrid working with flexibility to balance office and remote days
Opportunity to step into a customer-facing service delivery role without losing technical involvement
Career progression in a growing, innovative MSP
Supportive, people-focused culture emphasising training, mentorship, and professional development
Exposure to a diverse client base and challenging IT environments

Fulltime

IT Field Engineer

We are an established IT services provider supporting clients within highly regu...

Location

United Kingdom , London

Salary:

40000.00 GBP / Year

Social Value Portal Ltd

Expiration Date

Until further notice

Requirements

Minimum 2 years' experience in a 2nd Line Service Desk or IT Support role
At least 1 year's experience working as a Field Engineer across multiple customer sites
Experience working within an IT Solution Provider / MSP environment
Strong knowledge of: Microsoft Azure
Microsoft 365 / Office 365
Windows Server & Windows OS
Active Directory
Virtualised environments
Networking (LAN, WAN, VPN, Wireless)
Microsoft Exchange & Outlook

Job Responsibility

Provide on-site IT support across multiple customer locations in and around London
Deliver 2nd line support for desktop, server, network, and cloud-based issues
Troubleshoot complex technical environments and time-critical incidents
Build strong working relationships with end users and key stakeholders
Accurately log and document incidents, requests, and resolutions
Escalate issues in line with agreed procedures when required
Support the service desk remotely via phone and email when not on site
Share knowledge and contribute to continuous improvement within the support team
Act as a professional and reliable technical representative at customer sites

What we offer

Competitive annual leave allowance
Overtime and on-site incentives
Pension scheme
Health cash plan
Access to employee benefits and discount platforms
Training and professional development opportunities
Social events
Cycle-to-work scheme
Electric car leasing scheme
Access to discounted hardware and software

Fulltime

2nd Line Customer Support Engineer

Forterro

Location:
India , Bangalore

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
April 11, 2026

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