CrawlJobs Logo
Restore PLC Logo Restore PLC · IT - Administration

2nd Line Application Support Analyst

United Kingdom, Manchester 28000.00 - 35000.00 GBP / Year · Job Posted January 03, 2026
Apply Position
Job Link Share

Job Description

Are you a problem-solver who thrives in fast-paced environments? As an IT Service Desk Analyst 2nd Line, you'll be the hero behind the scenes, tackling complex technical challenges across systems, networks, and software. Your mission is to keep things running smoothly and make sure disruptions are minimized, escalating urgent issues when necessary. Join us and be part of a team that's all about finding solutions and improving IT operations.

Job Responsibility

  • IT support for Microsoft systems, Office 365, and mobile devices
  • Log & manage service tickets with precision
  • Troubleshoot network issues and workstation setups
  • Manage user accounts & permissions in Active Directory
  • Support Office 365, Exchange, and SharePoint
  • Escalate complex issues when needed

Requirements

  • Previous experience in a similar role
  • Strong knowledge of Active Directory & Exchange
  • Experience troubleshooting networks & workstations
  • Familiarity with ITSM tools & excellent customer service skills
  • Great communication & time management skills
  • Positive, self-motivated, and ready to learn

What we offer

  • Annual leave
  • Competitive salary
  • Life assurance scheme
  • Health & wellbeing scheme
Restore PLC - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

2nd Line Application Support Analyst

8 matching positions

Application Support Analyst

My client is looking for a 2nd/3rd line service desk analyst to join their growi...
Location
Location
United Kingdom , London
Salary
Salary:
75000.00 GBP / Year
blu-digital.co.uk Logo
Blu Digital
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • proven software support experience
  • hands-on experience with Azure Service Fabric
  • hands-on experience with Microsoft BizTalk
  • hands-on experience with Microsoft Dynamics 365 Finance & Operations
  • hands-on experience with Microsoft SQL Server
  • experience with PowerShell scripting language
Job Responsibility
Job Responsibility
  • providing 2nd and 3rd line support for applications in scope, following service management processes and service-level agreements (SLAs)
  • restoring services quickly with temporary or permanent solutions implementation, to meet customer satisfaction
  • performing a detailed root cause analysis to identify permanent solutions for incidents and problem tickets
  • automating repetitive tasks to enable the application support team to focus on value-added activities
  • creating monitoring and alerts using monitoring and observability tools to ensure the high availability of applications and underlying services
Read More
Arrow Right

2nd Line Service Desk Analyst

We are working with an eminent Law Firm looking to engage someone to join their ...
Location
Location
United Kingdom , Manchester
Salary
Salary:
Not provided
eutopiaonline.com Logo
Eutopia
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience in offering technical support within a Legal / Law or similar formal professional services environment
  • Strong troubleshooting and problem-solving skills
  • Confident in communicating with users at all levels and able to evidence excellent customer care skills
Job Responsibility
Job Responsibility
  • Providing remote first- and second-line support – applications and systems include O365, Windows 10, Adobe Acrobat, iManage, Litera Change Pro, Intapp Time (DTE) and others
  • As part of a Global team handling escalations from Technology teams across other geographical locations and logging, tracking and managing support requests using ServiceNow
  • Providing remote access support, including VPN, VDI, and wireless connectivity
  • Supporting mobile collaboration tools, including BlackBerry Work apps
  • Troubleshooting and supporting end-user hardware, including desktops, laptops, printers, smartphones, multi-function devices, and Cisco phones
Read More
Arrow Right

Vice President - Policy Execution and Oversight 2nd Line of Defense Analyst - Risk

The Risk Framework and Policy role is crucial for managing risks in the company ...
Location
Location
Canada , Mississauga
Salary
Salary:
111600.00 - 161600.00 USD / Year
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 6-10 years of experience
  • Experience in policy development and oversight, risk assessment, and mitigation strategies
  • A strong governance, controls, process and risk management background
  • Excellent written, and verbal skills
  • Strong presentation skills with the ability to articulate complex problems and solutions through concise and clear messaging
  • Proven experience as a Risk Policy Officer or similar role within Internal Audit, Compliance and/or Legal
  • Subject matter expertise within Risk Management (Compliance, Credit, Operational Risk Management, Strategic, Markets, Liquidity etc.)
  • Strong understanding of market trends, risk management, and portfolio strategy
  • Experience with data analysis and interpretation
  • Familiarity with the regulatory environment and compliance issues, such as working on remediation efforts, working with regulators and has the ability to understand and explain complex regulatory requirements/concepts to a range of stakeholders
Job Responsibility
Job Responsibility
  • Manage portfolio risk policy for aligned products, maintaining portfolio health
  • Liaise with key stakeholders for policy approval and adherence to Policy requirements
  • Ensure strict adherence to all implemented policies
  • Track and report progress of policy implementation
  • Identify and resolve any issues hindering policy execution
  • Prepare comprehensive reports on policy performance and provide improvement recommendations
  • Is an enthusiastic and early adopter of change
  • takes ownership for helping others see a better future and stay positive during uncertainty
  • Demonstrates and inspires curiosity in seeking new ways to overcome challenges
  • actively applies learning from failures
What we offer
What we offer
  • Global Benefits
  • Fulltime
Read More
Arrow Right

Model Validation 2nd Line of Defense Intermediate Analyst, Officer

Whether you’re at the start of your career or looking to discover your next adve...
Location
Location
India , Mumbai
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Advanced degree (Master's and above) is required in the fields of mathematics, statistics, computer science, engineering, Data Science, AI/ML, etc.
  • 4+ years' analytics experience in financial services or related industries with minimum 3 years in Artificial Intelligence (AI) / Generative AI / Machine Learning (ML) area
  • In-depth technical knowledge of common AI/ML techniques
  • Clear and concise written and oral communication skills
  • Self-motivated and detail oriented
  • Demonstrated project management and organizational skills and capability to handle multiple projects at one time
  • Strong stake-holder management skills
Job Responsibility
Job Responsibility
  • Perform independent review and conduct effective challenge across the lifecycle of Artificial Intelligence (AI) / Machine Learning (ML) non-model objects
  • Ensure adherence to applicable policies, procedure, templates, and testing guidance to manage the risk of all aspects of the AI/ML non-model objects
  • Drive constructive engagements with key stakeholders such as AI/ML Sponsors / Developers, MRM Governance, AI-CoE, Internal Audit, and regulators regarding AI/ML related matters
  • Support in satisfying the requirements for all internal / external regulatory exams
  • Develop, enhance, and validate the methods of measuring and analyzing risk, for all risk types including market, credit and operational
  • Support the design, development, delivery and maintenance of best-in-class Risk programs, policies and practices for Risk Management
  • Contribute to strategic, cross-functional initiatives within the model risk management organization
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency
What we offer
What we offer
  • Access to telehealth options, health advocates, confidential counseling and more
  • Expanded Paid Parental Leave Policy
  • Access to an array of learning and development resources
  • Generous paid time off packages
  • Resources and tools to volunteer in the communities in which they live and work
  • Fulltime
Read More
Arrow Right

Risk Identification 2nd Line of Defense Senior Analyst

Citi’s Enterprise Risk Identification function is responsible for the comprehens...
Location
Location
India , Mumbai
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5-8 years of relevant experience
  • Comprehensive knowledge and experience in risk management
  • Familiarity with banking products and environment
  • Experience in handling problem situations
  • Proven experience in driving change within an organization
  • Good problem-solving skills and attention-to-detail
  • Ability to operate with guidance
  • Exceptional organizational skills, able to manage multiple tasks effectively
  • Sound critical thinking skills and business judgment
  • Strong written and verbal communication skills
Job Responsibility
Job Responsibility
  • Support execution of Risk Identification frameworks including policy, procedures, process and governance
  • Assist the team in its oversight of the First and Second Lines of Defense for the continued alignment of risk identification, measurement, monitoring and reporting practices across Citi’s businesses and functions
  • Support assessment of Risk Identification linkages to other risk management framework components / Enterprise programs such as risk appetite, stress testing, etc.
  • Display understanding of applicable regulatory guidance and support Citi’s continued efforts to address its various regulatory commitments
  • Understand internal and external environment and display effective data analysis and writing skills
  • Support Risk Identification training maintenance and timely roll-out to applicable stakeholders
  • Assist in the continued enhancement of Risk Identification technology capabilities and user support for the execution of the quarterly Risk Identification process
  • Identify opportunities to add value beyond the scope of formal projects e.g., develop impactful presentations for senior management and stakeholder decisions
  • Establish and leverage cross-functional partnerships and network with key internal stakeholders
  • Performs other duties and functions as assigned
What we offer
What we offer
  • Access to telehealth options, health advocates, confidential counseling
  • Paid Parental Leave Policy
  • Resources to manage financial well-being and help plan for the future
  • Access to an array of learning and development resources
  • Generous paid time off packages
  • Resources and tools to volunteer in the communities
  • Fulltime
Read More
Arrow Right

Risk Identification 2nd Line Of Defense Lead Analyst

Citi’s Enterprise Risk Identification function is responsible for the comprehens...
Location
Location
India , Mumbai
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 6-10 years of relevant experience
  • Comprehensive knowledge and experience in risk management
  • Familiarity with banking products and environment
  • Experience in handling problem situations
  • Proven experience in driving change and operate with limited oversight within an organization
  • Good problem-solving skills and attention-to-detail
  • Ability to operate with guidance
  • Exceptional organizational skills, able to manage multiple tasks effectively
  • Sound critical thinking skills and business judgment
  • Strong written and verbal communication skills
Job Responsibility
Job Responsibility
  • Maintain and support the execution of Risk Identification frameworks including policy, procedures, process and governance
  • Provide active guidance and oversight to the First and Second Lines of Defense for the continued alignment of risk identification, measurement, monitoring and reporting practices across Citi’s businesses and functions
  • Establish and enhance explicit Risk Identification linkages to other risk management framework components / Enterprise programs such as risk appetite, stress testing, etc.
  • Display strong understanding of applicable regulatory guidance and support Citi’s continued efforts to address its various regulatory commitments
  • Review internal and external environment, summarize multiple data sources and display effective writing skills for senior management
  • Support Risk Identification training maintenance and roll-out to applicable stakeholders
  • Support continued enhancement of Risk Identification technology capabilities and user support for the execution of the quarterly Risk Identification process
  • Identify opportunities to add value beyond the scope of formal projects e.g., develop and deliver impactful presentations for senior management and stakeholder decisions, drive closure of identified issues
  • Establish and leverage cross-functional partnerships and network with key internal stakeholders
  • Performs other duties and functions as assigned
What we offer
What we offer
  • Access to telehealth options, health advocates, confidential counseling
  • Paid Parental Leave Policy
  • Resources to manage financial well-being and help plan for the future
  • Access to an array of learning and development resources
  • Generous paid time off packages
  • Resources and tools to volunteer in the communities
  • Fulltime
Read More
Arrow Right

Risk Reporting 2nd Line of Defense Senior Analyst

Citi’s Risk Management organization oversees risk-taking activities and assesses...
Location
Location
India , Mumbai
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of experience in risk data analytics and reporting
  • Strong knowledge of credit risk / Market Risk / Liquidity concepts and basic accounting
  • Proficiency in Tableau, Power BI or other BI visualization tools
  • Advanced knowledge of EXCEL/VBA, MS Access and PowerPoint
  • Strong analytical and problem-solving skills, and attention to details
  • Ability to quickly analyze granular details, summarize top-level trends, identify key drivers of trends and adeptly present findings
  • Excellent written and verbal communication skills, and proven presentation skills
  • Ability to relay information to senior management in a succinct, insightful way, and negotiate internally with a broad range of stakeholders
  • Good team player and excellent work ethics
  • Bachelor / Master’s degree in Finance, engineering, computer science or other analytically intensive discipline will be an advantage
Job Responsibility
Job Responsibility
  • Design time-sensitive analytics, visualizations, complex and high visibility reports across Credit Risk that provide critical data to Risk and Business management for portfolio monitoring and strategic decision-making
  • Preparation of Regulatory submissions on timely and accurate basis while ensuring the submissions are in line with Regulatory guidelines
  • Assisting Country Risk managers with adhoc Regulatory questions
  • Hands-on and end to end implementation of interactive business insights data visualization artifacts such as dashboards, scorecards and reports using Tableau Desktop as a strategic reporting tool, from inception to production deployment
  • Analysis, prep, transformation, and automation of the underlying data flows using Tableau Prep Builder which covers enterprise risk data sets across multiple source systems
  • Contribute to the design of data models, data flows, reporting processes etc. as part of migration to strategic tech tools and implement performance improvements to realize efficiencies for timeliness of existing and new data visualization artifacts
  • Lead projects and actively support forums related to policy-driven, remediation-driven, and regulatory initiatives incluing automation in collaboration with other Risk Reporting teams and cross-functional groups
  • Propose recommendations to business partners, establish project plans and track/communicate progress
  • Identify and drive opportunities to improve process efficiencies, technological automation and functionalities within data and reporting infrastructure
  • Business analysis support for solutions and platforms delivering risk data and risk reporting programs
What we offer
What we offer
  • Access to telehealth options, health advocates, confidential counseling and more
  • Expanded Paid Parental Leave Policy
  • Programs and services to manage financial well-being and help plan for the future
  • Access to an array of learning and development resources
  • Variety of programs that help employees balance their work and life, including generous paid time off packages
  • Resources and tools to volunteer in the communities
  • Fulltime
Read More
Arrow Right

IT Support Analyst

We are looking for an experienced IT Support Analyst to provide first, second an...
Location
Location
United Kingdom , Manchester
Salary
Salary:
55000.00 - 60000.00 GBP / Year
consult.energy Logo
Consult Energy UK
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years’ experience in an IT support or service desk role
  • Strong hands-on experience with: Microsoft 365, Microsoft Azure, Entra ID object types and access management, MFA and Conditional Access, Microsoft Intune
  • Experience supporting Windows endpoints and mobile devices
  • Familiarity with ITIL and helpdesk tools
  • Knowledge of Active Directory, Group Policy, DNS/DHCP
  • Strong troubleshooting, communication, and customer service skills
Job Responsibility
Job Responsibility
  • Deliver 1st, 2nd and 3rd line IT support to end users
  • Administer Microsoft Office 365 (Exchange Online, Teams, SharePoint, OneDrive)
  • Manage Azure and Entra ID (Azure AD) users, groups, devices, and access policies
  • Support identity and access management, including MFA and Conditional Access
  • Administer Microsoft Intune for device compliance, application deployment, and Autopilot
  • Build, configure, and support Windows 10/11 end-user devices
  • Manage joiners, movers, and leavers processes
  • Maintain IT asset records and documentation
  • Liaise with suppliers and escalate issues as required
  • Fulltime
Read More
Arrow Right