2nd Line Application Support Analyst Job at Restore PLC (Manchester)

Application Support Analyst

My client is looking for a 2nd/3rd line service desk analyst to join their growi...

Location

United Kingdom , London

Salary:

75000.00 GBP / Year

Blu Digital

Expiration Date

Until further notice

Requirements

proven software support experience
hands-on experience with Azure Service Fabric
hands-on experience with Microsoft BizTalk
hands-on experience with Microsoft Dynamics 365 Finance & Operations
hands-on experience with Microsoft SQL Server
experience with PowerShell scripting language

Job Responsibility

providing 2nd and 3rd line support for applications in scope, following service management processes and service-level agreements (SLAs)
restoring services quickly with temporary or permanent solutions implementation, to meet customer satisfaction
performing a detailed root cause analysis to identify permanent solutions for incidents and problem tickets
automating repetitive tasks to enable the application support team to focus on value-added activities
creating monitoring and alerts using monitoring and observability tools to ensure the high availability of applications and underlying services

Support Analyst

The 1st / 2nd Line Support Analyst will be part of a new team and will provide p...

Location

United Kingdom , London

Salary:

30000.00 - 32500.00 GBP / Year

Boston Hale

Expiration Date

Until further notice

Requirements

Hands-on experience managing customer issues through a ticketing solution (Freshservice or a similar ITSM tool)
Desktop Support (Windows 10/11 & MacOS)
Laptop deployment
OKTA
O365/Exchange administration tasks
Active Directory/Azure Active Directory admin
Microsoft InTune
AV meeting room setup and support
Microsoft Office application including Teams/Zoom
Basic working knowledge of networking & DNS

Job Responsibility

Provide phone support as well as hands-on, desk-side systems support for all end user issues across multiple locations
Provide end-to-end support for end user issues, from hands-on work to the co-ordination of other IT support teams including setting up starters and leavers, infrastructure and application groups
Responsible for the installation, configuration, and troubleshooting of all end user hardware, software and related peripherals including desktops, laptops, printers, MFD's and all mobile devices
Responsible for providing technical assistance and end user support
Must deliver exemplary customer service to all users
50:50 1st Line : 2nd Line support tasks

What we offer

25 days of holiday to start and one extra day per year until you max out at 30 days
1 floating holiday on top of this
6 extra summer days off over summer
8 extra wellness days (these are not sick days) that we can use for almost anything
We usually shut down over Christmas for a week
Potential for a 7.5% performance based bonus (Company plus individual performance)

Fulltime

New

Microsoft Dynamics 365 Functional Analyst

Join our team as a Microsoft Dynamics 365 Specialist and play a key role in supp...

Location

United Kingdom , Hereford

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Higher-level education and relevant technical qualifications
Certifications such as Prince2 and ITIL are a plus
Experience in a manufacturing environment within sales, marketing, customer support, or IT
Ability to thrive in challenging and demanding customer environments
Background in 2nd line support or as a CRM superuser
Strong skills in Microsoft Dynamics CRM or other CRM systems in a technical capacity
Hands-on experience with Microsoft 365 Copilot
Technical know-how in SQL, SSRS, and programming languages (C#, JavaScript, HTML, XML)
Familiarity with data transfer tools like TIBCO Scribe
Solid understanding of change management, master data, and testing processes

Job Responsibility

Configure and customise Microsoft Dynamics 365 CRM to fit real business needs
Drive exciting projects including upgrades, integrations, and migrations
Partner with marketing, sales, and customer service teams to shape solutions
Translate business requirements into smart system enhancements
Collaborate with developers and vendors to deliver technical solutions
Share expert advice on CRM capabilities and best practices
Automate processes and reduce manual work through clever CRM integrations
Deliver training and create user-friendly guides to boost adoption
Be the go-to person for CRM queries and troubleshooting
Monitor system health, data integrity, and performance for peak efficiency

What we offer

25-day annual leave plus bank holidays
Flexibility to work from home
Contributory pension scheme
Life assurance
Employee Assistance Programme
Cycle to work scheme
Discounted health care

Fulltime

Junior Service Analyst with Portuguese

We are currently looking for a Junior Service Analyst with Portuguese to join ou...

Location

Poland , Katowice

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

Knowledge of Portuguese and English at least at B2 level
Willingness to develop IT skills
Well-motivated team player with communication skills
Working according to the procedures
Working hours: Shift Hours

Job Responsibility

Receiving and resolving incidents (by ticketing tool) regarding hardware and applications
Following instructions when dealing with incidents
Communicating with users in Portuguese and English
Escalating more complex problems to the 2nd line of support
Collaborating with other technical teams

What we offer

Luxmed
Medicover Sport
Worksmile
educational platforms
languages learning platform
referral bonus
copyrights
life insurance
workation
certifications (paid by the company)

Fulltime

New

Senior financial planning position (or manager)

Senior fp&a to manager level role with freedom of creativity and development in ...

Location

Japan , Tokyo

Salary:

10000000.00 - 15000000.00 JPY / Year

Randstad

Expiration Date

November 11, 2026

Requirements

Strong background in fp&a
in-house corporate experience
Strong communication skills in both English and Japanese
around 5 years experience in corporate environment fp&a experience

Job Responsibility

Reporting, Data analysis, and some delivery insights as well
Data Integration and Standardization

What we offer

High salary compensation (10M to 15M - negotiable)
Senior fp&a to manager level role with freedom of creativity and development
Great stability and career development opportunities
健康保険
厚生年金保険
雇用保険
土曜日
日曜日
祝日
賞与

Fulltime

New

Technician, Quality Control

The Technician for Field Assurance (FA) is responsible for managing daily operat...

Location

United States , Tempe

Salary:

Not provided

MillenniumSoft Inc

Expiration Date

Until further notice

Requirements

Previous warehouse experience (preferred)
Experience in the medical industry (GMP) and/or laboratory environment (preferred)
Good written and verbal communication skills
Detail-oriented and ability to work independently and in cross-functional teams
Basic problem-solving and troubleshooting skills
Proficient in MS Office
Knowledge of the FedEx shipping system for precise shipping transactions (preferred)
High school diploma, GED, or equivalent
Associate degree or equivalent experience preferred
Must have proof of Hep B series, be willing to undergo Hep B series, or sign a waiver

Job Responsibility

Document complaint samples received in the Field Assurance Lab for evaluation
Support daily requests for sample return kits, including assembly, shipping domestically and internationally, and maintaining tracking documentation
Ensure accurate and timely shipping of sample return kits and track inventory through approved vendors
Oversee and process image/video review requests, maintain the review tracker, and follow up on pending requests
Maintain good documentation practices (GDP) when recording preliminary and sample analysis results
Escalate unexpected issues to the Supervisor/Manager
Adhere to good laboratory practices (GLP) consistent with biosafety protocols
Maintain a clean and organized work environment
Ensure professional working relationships with internal and external customers and support staff
Manage the storage and disposal of complaint samples in accordance with procedures

Fulltime

New

Engineering Laboratory Technician

Looking for a laboratory technician to perform functional testing of medical dev...

Location

United States , Franklin Lakes

Salary:

18.00 - 22.00 USD / Hour

MillenniumSoft Inc

Expiration Date

Until further notice

Requirements

Associate’s Degree with 3-5 years previous technician experience, or Bachelor’s Degree with 1-3 years previous technical experience
Must possess organizational skills
Maintain accurate records of testing activities
Maintain lab safety and cleanliness
Familiarity with technical drawings
Mechanical aptitude for machines and tools
Ability to read and write in English
Ability to comprehend safety rules, operating and maintenance instructions, procedure manuals, specifications, correspondence and memos
Basic computer skills
Time management

Job Responsibility

Perform functional testing of medical devices
Be hands on, adept with hand tools and equipment
Have strong attention to detail
Have the ability to work with moderate supervision

What we offer

Potential growth opportunities

Fulltime

New

Production Chemist I

The Production Chemist I supports the manufacture, analysis, and processing of p...

Location

United States , San Diego

Salary:

28.00 - 31.00 USD / Hour

MillenniumSoft Inc

Expiration Date

Until further notice

Requirements

B.S. Degree in Chemistry, Engineering, or Life Science
Minimum of 1 year relevant industry experience preferred
Industry laboratory experience (synthetic organic chemistry preferred over biochemistry/bio)
Experience working in an ISO, GMP, or GLP environment
Organization skills
Ability to follow standard operating procedures
Must possess strong organizational skills, attention to detail, and the ability to multi-task/adapt to changing priorities in a fast-paced environment
Works well in a team-based environment
Strong MS Office Knowledge, Intermediate to Advanced Excel usage preferred

Job Responsibility

Perform a variety of polymer processing, purification, and characterization steps to support the production of commercial dyes
May perform synthesis of polymers using established procedures
Perform small scale reactions according to established standard processes
Support inventory management of raw materials, intermediate products, finished goods, analytical samples, and QA Retains through cycle counts, database management, etc
Documentation in lab notebooks, batch records, and basic databases
Promote a safe work environment. May provide recommendations on maintaining the safety of the work environment. Participates in Environmental Health and Safety programs. Addresses corrective actions whenever a hazard is identified. Notifies supervisor of all observed hazardous conditions or unsafe work practices
Other responsibilities or projects as assigned by reporting manager

Fulltime

2nd Line Application Support Analyst

Restore PLC

Location:
United Kingdom , Manchester

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 03, 2026

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