2nd Line Application Support Analyst Job at Restore PLC (Manchester)

Application Support Analyst

My client is looking for a 2nd/3rd line service desk analyst to join their growi...

Location

United Kingdom , London

Salary:

75000.00 GBP / Year

Blu Digital

Expiration Date

Until further notice

Requirements

proven software support experience
hands-on experience with Azure Service Fabric
hands-on experience with Microsoft BizTalk
hands-on experience with Microsoft Dynamics 365 Finance & Operations
hands-on experience with Microsoft SQL Server
experience with PowerShell scripting language

Job Responsibility

providing 2nd and 3rd line support for applications in scope, following service management processes and service-level agreements (SLAs)
restoring services quickly with temporary or permanent solutions implementation, to meet customer satisfaction
performing a detailed root cause analysis to identify permanent solutions for incidents and problem tickets
automating repetitive tasks to enable the application support team to focus on value-added activities
creating monitoring and alerts using monitoring and observability tools to ensure the high availability of applications and underlying services

Support Analyst

The 1st / 2nd Line Support Analyst will be part of a new team and will provide p...

Location

United Kingdom , London

Salary:

30000.00 - 32500.00 GBP / Year

Boston Hale

Expiration Date

Until further notice

Requirements

Hands-on experience managing customer issues through a ticketing solution (Freshservice or a similar ITSM tool)
Desktop Support (Windows 10/11 & MacOS)
Laptop deployment
OKTA
O365/Exchange administration tasks
Active Directory/Azure Active Directory admin
Microsoft InTune
AV meeting room setup and support
Microsoft Office application including Teams/Zoom
Basic working knowledge of networking & DNS

Job Responsibility

Provide phone support as well as hands-on, desk-side systems support for all end user issues across multiple locations
Provide end-to-end support for end user issues, from hands-on work to the co-ordination of other IT support teams including setting up starters and leavers, infrastructure and application groups
Responsible for the installation, configuration, and troubleshooting of all end user hardware, software and related peripherals including desktops, laptops, printers, MFD's and all mobile devices
Responsible for providing technical assistance and end user support
Must deliver exemplary customer service to all users
50:50 1st Line : 2nd Line support tasks

What we offer

25 days of holiday to start and one extra day per year until you max out at 30 days
1 floating holiday on top of this
6 extra summer days off over summer
8 extra wellness days (these are not sick days) that we can use for almost anything
We usually shut down over Christmas for a week
Potential for a 7.5% performance based bonus (Company plus individual performance)

Fulltime

IT Support Analyst

We are looking for an experienced IT Support Analyst to provide first, second an...

Location

United Kingdom , Manchester

Salary:

55000.00 - 60000.00 GBP / Year

Consult Energy UK

Expiration Date

Until further notice

Requirements

5+ years’ experience in an IT support or service desk role
Strong hands-on experience with: Microsoft 365, Microsoft Azure, Entra ID object types and access management, MFA and Conditional Access, Microsoft Intune
Experience supporting Windows endpoints and mobile devices
Familiarity with ITIL and helpdesk tools
Knowledge of Active Directory, Group Policy, DNS/DHCP
Strong troubleshooting, communication, and customer service skills

Job Responsibility

Deliver 1st, 2nd and 3rd line IT support to end users
Administer Microsoft Office 365 (Exchange Online, Teams, SharePoint, OneDrive)
Manage Azure and Entra ID (Azure AD) users, groups, devices, and access policies
Support identity and access management, including MFA and Conditional Access
Administer Microsoft Intune for device compliance, application deployment, and Autopilot
Build, configure, and support Windows 10/11 end-user devices
Manage joiners, movers, and leavers processes
Maintain IT asset records and documentation
Liaise with suppliers and escalate issues as required

Fulltime

Risk Identification 2nd Line Of Defense Lead Analyst

Citi’s Enterprise Risk Identification function is responsible for the comprehens...

Location

India , Mumbai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

6-10 years of relevant experience
Comprehensive knowledge and experience in risk management
Familiarity with banking products and environment
Experience in handling problem situations
Proven experience in driving change and operate with limited oversight within an organization
Good problem-solving skills and attention-to-detail
Ability to operate with guidance
Exceptional organizational skills, able to manage multiple tasks effectively
Sound critical thinking skills and business judgment
Strong written and verbal communication skills

Job Responsibility

Maintain and support the execution of Risk Identification frameworks including policy, procedures, process and governance
Provide active guidance and oversight to the First and Second Lines of Defense for the continued alignment of risk identification, measurement, monitoring and reporting practices across Citi’s businesses and functions
Establish and enhance explicit Risk Identification linkages to other risk management framework components / Enterprise programs such as risk appetite, stress testing, etc.
Display strong understanding of applicable regulatory guidance and support Citi’s continued efforts to address its various regulatory commitments
Review internal and external environment, summarize multiple data sources and display effective writing skills for senior management
Support Risk Identification training maintenance and roll-out to applicable stakeholders
Support continued enhancement of Risk Identification technology capabilities and user support for the execution of the quarterly Risk Identification process
Identify opportunities to add value beyond the scope of formal projects e.g., develop and deliver impactful presentations for senior management and stakeholder decisions, drive closure of identified issues
Establish and leverage cross-functional partnerships and network with key internal stakeholders
Performs other duties and functions as assigned

What we offer

Access to telehealth options, health advocates, confidential counseling
Paid Parental Leave Policy
Resources to manage financial well-being and help plan for the future
Access to an array of learning and development resources
Generous paid time off packages
Resources and tools to volunteer in the communities

Fulltime

Junior Service Analyst with Spanish

We are currently looking for a Junior Service Analyst with Spanish to join our S...

Location

Poland , Katowice

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

Knowledge of Spanish and English at least at B2 level
Willingness to develop IT skills
Well-motivated team player with communication skills
Working according to the procedures
Working hours: Shift Hours

Job Responsibility

Receiving and resolving incidents (by ticketing tool) regarding hardware and applications
Following instructions when dealing with incidents
Communicating with users in Spanish and English
Escalating more complex problems to the 2nd line of support
Collaborating with other technical teams

What we offer

Luxmed
Medicover Sport
Worksmile
educational platforms
languages learning platform
referral bonus
copyrights
life insurance
workation
certifications (paid by the company)

Risk Identification 2nd Line of Defense Senior Analyst

Citi’s Enterprise Risk Identification function is responsible for the comprehens...

Location

India , Mumbai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5-8 years of relevant experience
Comprehensive knowledge and experience in risk management
Familiarity with banking products and environment
Experience in handling problem situations
Proven experience in driving change within an organization
Good problem-solving skills and attention-to-detail
Ability to operate with guidance
Exceptional organizational skills, able to manage multiple tasks effectively
Sound critical thinking skills and business judgment
Strong written and verbal communication skills

Job Responsibility

Support execution of Risk Identification frameworks including policy, procedures, process and governance
Assist the team in its oversight of the First and Second Lines of Defense for the continued alignment of risk identification, measurement, monitoring and reporting practices across Citi’s businesses and functions
Support assessment of Risk Identification linkages to other risk management framework components / Enterprise programs such as risk appetite, stress testing, etc.
Display understanding of applicable regulatory guidance and support Citi’s continued efforts to address its various regulatory commitments
Understand internal and external environment and display effective data analysis and writing skills
Support Risk Identification training maintenance and timely roll-out to applicable stakeholders
Assist in the continued enhancement of Risk Identification technology capabilities and user support for the execution of the quarterly Risk Identification process
Identify opportunities to add value beyond the scope of formal projects e.g., develop impactful presentations for senior management and stakeholder decisions
Establish and leverage cross-functional partnerships and network with key internal stakeholders
Performs other duties and functions as assigned

What we offer

Access to telehealth options, health advocates, confidential counseling
Paid Parental Leave Policy
Resources to manage financial well-being and help plan for the future
Access to an array of learning and development resources
Generous paid time off packages
Resources and tools to volunteer in the communities

Fulltime

IT Operations Associate

Clue Software is looking for a proactive, solutions-focused IT Support Analyst t...

Location

United Kingdom , Bristol

Salary:

30000.00 GBP / Year

Clue Software

Expiration Date

Until further notice

Requirements

Background in IT support, service desk, or IT analyst roles, with strong troubleshooting skills across end‑user devices, Microsoft 365, and common workplace tech issues
Working knowledge of Microsoft 365 administration (accounts, permissions, security groups, collaboration tools)
Experience supporting laptops, mobile devices, and general office hardware/software
Ability to document processes, create knowledge base content, and follow structured support procedures
Awareness of cyber security best practices, including access control, MFA, endpoint protection, and data security
Exposure to Power Automate or similar workflow/automation tools, with a desire to develop automation skills further
Strong organisational skills, attention to detail, and ability to manage shifting priorities
Clear, effective communication and collaborative working style
Proactive mindset, with a passion for continuous improvement, problem solving, and learning new technologies

Job Responsibility

Provide 1st and 2nd line IT support to users across the business, resolving issues in a professional, clear and timely manner
Troubleshoot hardware, software, laptop, mobile device, printer and basic network connectivity issues, escalating more complex cases where appropriate
Support the administration of Microsoft 365 services including Exchange Online, Teams, SharePoint and user account management
Assist with onboarding and offboarding activities, including account creation, permissions, access changes and device setup
Deploy, configure and maintain end-user devices, including laptops and mobile devices
Support the build and rollout of devices using tools such as Microsoft Intune and Autopilot where applicable
Manage IT assets, stock control and equipment lifecycle processes
Maintain accurate technical documentation, knowledge base articles, guides and standard operating procedures
Support testing of hardware, software and configuration changes to help minimise disruption to the business
Assist with routine site and office IT support tasks, including basic network, Wi-Fi and connectivity troubleshooting

Fulltime

Junior Service Analyst with German

We are currently looking for a Junior Service Analyst with German to join our So...

Location

Poland , Katowice

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

Knowledge of German and English at least at B2 level
Willingness to develop IT skills
Well-motivated team player with communication skills
Working according to the procedures
Working hours: Shift Hours

Job Responsibility

Receiving and resolving incidents (by ticketing tool) regarding hardware and applications
Following instructions when dealing with incidents
Communicating with users in German and English
Escalating more complex problems to the 2nd line of support
Collaborating with other technical teams

What we offer

Luxmed
Medicover Sport
Worksmile
educational platforms
languages learning platform
referral bonus
copyrights
life insurance
workation
certifications (paid by the company)

2nd Line Application Support Analyst

Restore PLC

Location:
United Kingdom , Manchester

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 03, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for 2nd Line Application Support Analyst

Application Support Analyst

Support Analyst

IT Support Analyst

Risk Identification 2nd Line Of Defense Lead Analyst

Junior Service Analyst with Spanish

Risk Identification 2nd Line of Defense Senior Analyst

IT Operations Associate

Junior Service Analyst with German

2nd Line Application Support Analyst

Restore PLC

Location:United Kingdom , Manchester

Category:IT - Administration

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:January 03, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for 2nd Line Application Support Analyst

Application Support Analyst

Support Analyst

IT Support Analyst

Risk Identification 2nd Line Of Defense Lead Analyst

Junior Service Analyst with Spanish

Risk Identification 2nd Line of Defense Senior Analyst

IT Operations Associate

Junior Service Analyst with German

Location:
United Kingdom , Manchester

Category:
IT - Administration

Contract Type:
Not provided

Job Posted:
January 03, 2026