2nd Line Application Support Analyst Job at Restore PLC (Manchester)

Application Support Analyst

My client is looking for a 2nd/3rd line service desk analyst to join their growi...

Location

United Kingdom , London

Salary:

75000.00 GBP / Year

Blu Digital

Expiration Date

Until further notice

Requirements

proven software support experience
hands-on experience with Azure Service Fabric
hands-on experience with Microsoft BizTalk
hands-on experience with Microsoft Dynamics 365 Finance & Operations
hands-on experience with Microsoft SQL Server
experience with PowerShell scripting language

Job Responsibility

providing 2nd and 3rd line support for applications in scope, following service management processes and service-level agreements (SLAs)
restoring services quickly with temporary or permanent solutions implementation, to meet customer satisfaction
performing a detailed root cause analysis to identify permanent solutions for incidents and problem tickets
automating repetitive tasks to enable the application support team to focus on value-added activities
creating monitoring and alerts using monitoring and observability tools to ensure the high availability of applications and underlying services

Support Analyst

The 1st / 2nd Line Support Analyst will be part of a new team and will provide p...

Location

United Kingdom , London

Salary:

30000.00 - 32500.00 GBP / Year

Boston Hale

Expiration Date

Until further notice

Requirements

Hands-on experience managing customer issues through a ticketing solution (Freshservice or a similar ITSM tool)
Desktop Support (Windows 10/11 & MacOS)
Laptop deployment
OKTA
O365/Exchange administration tasks
Active Directory/Azure Active Directory admin
Microsoft InTune
AV meeting room setup and support
Microsoft Office application including Teams/Zoom
Basic working knowledge of networking & DNS

Job Responsibility

Provide phone support as well as hands-on, desk-side systems support for all end user issues across multiple locations
Provide end-to-end support for end user issues, from hands-on work to the co-ordination of other IT support teams including setting up starters and leavers, infrastructure and application groups
Responsible for the installation, configuration, and troubleshooting of all end user hardware, software and related peripherals including desktops, laptops, printers, MFD's and all mobile devices
Responsible for providing technical assistance and end user support
Must deliver exemplary customer service to all users
50:50 1st Line : 2nd Line support tasks

What we offer

25 days of holiday to start and one extra day per year until you max out at 30 days
1 floating holiday on top of this
6 extra summer days off over summer
8 extra wellness days (these are not sick days) that we can use for almost anything
We usually shut down over Christmas for a week
Potential for a 7.5% performance based bonus (Company plus individual performance)

Fulltime

New

Senior Analyst, Controls & Issues Advisory

The Senior Analyst, Controls and Issues Advisory within the newly formed Control...

Location

United Kingdom , London

Salary:

Not provided

Mastercard

Expiration Date

January 09, 2026

Requirements

Understanding of internal controls framework principles
An understanding of key operational risk management principles and approaches
Experience of working in or advising functions on operational risk controls and issues management
Experience in supporting Risk and Controls Self-Assessment (RCSA) processes, ideally in a banking, financial services, IT or payments context
An understanding of key operational resilience principles
Experience of working in 1st or 2nd line risk teams or within 3rd line Internal Audit functions within a financial services environment
Experience in supporting the application of operational risk frameworks and understanding of risk assessment methodologies
Ability to communicate effectively with stakeholders across the organisation (both written and oral)
Strong analytical, reporting and presentation skills
Ability to remain calm and focused when working under pressure

Job Responsibility

Analyse existing controls, support in the identification of control gaps and provide controls and issues assistance to 1LOD functions in line with Vocalink Limited’s Enterprise Risk Management Framework
Support the implementation of applicable procedures to enable effective 1LOD adoption of Vocalink’s control and Issue management policies and processes
Assist in the management and maintenance of the Controls Library (L1-L3)
Analyse proposed new controls or changes to existing controls in line with agreed processes and provide a view on the appropriateness of the proposals
Assist with the completion of control effectiveness assessments
Analyse and support the remediation of control deficiencies and provide issues triage and submission validation
Undertake analysis of the control environment and make improvement recommendations
Promote collaborative working relationships with stakeholders across the organisation
Present and engage effectively with colleagues across Vocalink and Mastercard

Fulltime

!

New

Senior Analyst, Controls & Issues Advisory (Technology)

The Senior Analyst, Controls and Issues Advisory – Technology & Operations role ...

Location

United Kingdom , London

Salary:

Not provided

Mastercard

Expiration Date

January 09, 2026

Requirements

A solid awareness of some of the relevant industry guidelines aimed at promoting technology risk best practice (such as COBIT, ITIL, NIST and TOGAF)
Understanding of internal controls framework principles
An understanding of key operational risk management principles and approaches
Experience of working in or advising functions such as Technology and Operations on controls and issues management
Experience in supporting Risk and Controls Self-Assessment (RCSA) processes, ideally in a banking, financial services, IT or payments context
An understanding of key operational resilience principles
Experience of working in 1st or 2nd line risk teams or within 3rd line Internal Audit functions within a financial services environment
Experience in supporting the application of operational risk frameworks and understanding of risk assessment methodologies
Ability to communicate effectively with stakeholders across the organisation (both written and oral)
Strong analytical, reporting and presentation skills

Job Responsibility

Analyse existing technology risk focussed controls, support in the identification of control gaps and provide controls and issues assistance to 1LOD functions in line with Vocalink Limited’s Enterprise Risk Management Framework
Support the implementation of applicable procedures to enable effective 1LOD adoption of Vocalink’s control and Issue management policies and processes
Assist in the management and maintenance of the technology focused Controls Library domains (L1-L3)
Analyse proposed new controls or changes to existing controls in line with agreed processes and provide a view on the appropriateness of the proposals
Assist with the completion of control effectiveness assessments
Analyse and support the remediation of control deficiencies and provide issues triage and submission validation
Undertake analysis of the Technology and Operations control environment and make improvement recommendations
Promote collaborative working relationships with stakeholders across the organisation
Present and engage effectively with colleagues across Vocalink and Mastercard

Fulltime

!

New

Microsoft Dynamics 365 Functional Analyst

Join our team as a Microsoft Dynamics 365 Specialist and play a key role in supp...

Location

United Kingdom , Hereford

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Higher-level education and relevant technical qualifications
Certifications such as Prince2 and ITIL are a plus
Experience in a manufacturing environment within sales, marketing, customer support, or IT
Ability to thrive in challenging and demanding customer environments
Background in 2nd line support or as a CRM superuser
Strong skills in Microsoft Dynamics CRM or other CRM systems in a technical capacity
Hands-on experience with Microsoft 365 Copilot
Technical know-how in SQL, SSRS, and programming languages (C#, JavaScript, HTML, XML)
Familiarity with data transfer tools like TIBCO Scribe
Solid understanding of change management, master data, and testing processes

Job Responsibility

Configure and customise Microsoft Dynamics 365 CRM to fit real business needs
Drive exciting projects including upgrades, integrations, and migrations
Partner with marketing, sales, and customer service teams to shape solutions
Translate business requirements into smart system enhancements
Collaborate with developers and vendors to deliver technical solutions
Share expert advice on CRM capabilities and best practices
Automate processes and reduce manual work through clever CRM integrations
Deliver training and create user-friendly guides to boost adoption
Be the go-to person for CRM queries and troubleshooting
Monitor system health, data integrity, and performance for peak efficiency

What we offer

25-day annual leave plus bank holidays
Flexibility to work from home
Contributory pension scheme
Life assurance
Employee Assistance Programme
Cycle to work scheme
Discounted health care

Fulltime

Junior Service Analyst with Portuguese

We are currently looking for a Junior Service Analyst with Portuguese to join ou...

Location

Poland , Katowice

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

Knowledge of Portuguese and English at least at B2 level
Willingness to develop IT skills
Well-motivated team player with communication skills
Working according to the procedures
Working hours: Shift Hours

Job Responsibility

Receiving and resolving incidents (by ticketing tool) regarding hardware and applications
Following instructions when dealing with incidents
Communicating with users in Portuguese and English
Escalating more complex problems to the 2nd line of support
Collaborating with other technical teams

What we offer

Luxmed
Medicover Sport
Worksmile
educational platforms
languages learning platform
referral bonus
copyrights
life insurance
workation
certifications (paid by the company)

Fulltime

New

Sales Engineer

As a Sales Engineer at Astronomer, you’ll be a key partner to our clients, guidi...

Location

United Kingdom , London

Salary:

Not provided

Astronomer

Expiration Date

Until further notice

Requirements

Familiarity with core data engineering concepts including orchestration, ELT, Git, and Role-Based Access Control (RBAC)
2+ years in a Sales Engineering, Solutions Engineering, Consulting or similar role within the data space
Strong verbal and written communication skills
A genuine desire to understand customer needs, patience, and empathy
Eagerness to learn and experiment with new technical concepts, tools, and approaches

Job Responsibility

Design and implement proof-of-concept solutions that help customers tackle real data challenges
Conduct demos and provide technical guidance to engineering teams
Contribute to the Apache Airflow community by creating technical content and best practices
Act as a liaison by gathering field insights and providing critical feedback to the Product team
Become an expert in Airflow, workflow orchestration, and the data engineering landscape

Fulltime

New

HR Executive

We are looking for a dedicated HR Executive to join our team. As an HR Executive...

Location

India , Ahmedabad

Salary:

Not provided

SolGuruz

Expiration Date

Until further notice

Requirements

HR management, HR operations, and employee relations skills
Experience in developing and implementing HR policies
Knowledge of general human resources practices
Excellent interpersonal and communication skills
Strong organizational and problem-solving abilities
Attention to detail and ability to maintain confidentiality
Bachelor's degree in Human Resources or related field

Job Responsibility

Assist in the recruitment process by sourcing candidates, coordinating interviews, and conducting initial screenings
Handle employee onboarding and orientation activities
Maintain and update employee records and HR databases
Assist in payroll processing and ensure accuracy in employee timekeeping records
Support in organizing employee engagement activities and company events
Assist in drafting HR policies and procedures under the guidance of senior HR managers
Handle employee queries and concerns in a timely and professional manner

What we offer

No bond, no contract
5 days a week
Flexible timings to maintain work-life balance
No bossism culture - collaborate and thrive with us
Guide/mentorship support to facilitate professional growth
High-config laptop to enhance productivity
Birthday/Festival celebration
Employee Engagement activities

Fulltime

2nd Line Application Support Analyst

Restore PLC

Location:
United Kingdom , Manchester

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 03, 2026

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