2nd Line Application Support Analyst Job at Restore PLC (Manchester)

Application Support Analyst

My client is looking for a 2nd/3rd line service desk analyst to join their growi...

Location

United Kingdom , London

Salary:

75000.00 GBP / Year

Blu Digital

Expiration Date

Until further notice

Requirements

proven software support experience
hands-on experience with Azure Service Fabric
hands-on experience with Microsoft BizTalk
hands-on experience with Microsoft Dynamics 365 Finance & Operations
hands-on experience with Microsoft SQL Server
experience with PowerShell scripting language

Job Responsibility

providing 2nd and 3rd line support for applications in scope, following service management processes and service-level agreements (SLAs)
restoring services quickly with temporary or permanent solutions implementation, to meet customer satisfaction
performing a detailed root cause analysis to identify permanent solutions for incidents and problem tickets
automating repetitive tasks to enable the application support team to focus on value-added activities
creating monitoring and alerts using monitoring and observability tools to ensure the high availability of applications and underlying services

Support Analyst

The 1st / 2nd Line Support Analyst will be part of a new team and will provide p...

Location

United Kingdom , London

Salary:

30000.00 - 32500.00 GBP / Year

Boston Hale

Expiration Date

Until further notice

Requirements

Hands-on experience managing customer issues through a ticketing solution (Freshservice or a similar ITSM tool)
Desktop Support (Windows 10/11 & MacOS)
Laptop deployment
OKTA
O365/Exchange administration tasks
Active Directory/Azure Active Directory admin
Microsoft InTune
AV meeting room setup and support
Microsoft Office application including Teams/Zoom
Basic working knowledge of networking & DNS

Job Responsibility

Provide phone support as well as hands-on, desk-side systems support for all end user issues across multiple locations
Provide end-to-end support for end user issues, from hands-on work to the co-ordination of other IT support teams including setting up starters and leavers, infrastructure and application groups
Responsible for the installation, configuration, and troubleshooting of all end user hardware, software and related peripherals including desktops, laptops, printers, MFD's and all mobile devices
Responsible for providing technical assistance and end user support
Must deliver exemplary customer service to all users
50:50 1st Line : 2nd Line support tasks

What we offer

25 days of holiday to start and one extra day per year until you max out at 30 days
1 floating holiday on top of this
6 extra summer days off over summer
8 extra wellness days (these are not sick days) that we can use for almost anything
We usually shut down over Christmas for a week
Potential for a 7.5% performance based bonus (Company plus individual performance)

Fulltime

In Store Tech Analyst

Role Responsibility: Hardware and software related issues with the day to day on...

Location

United Kingdom , Manchester

Salary:

Not provided

Selfridges

Expiration Date

March 23, 2026

Requirements

Excellent customer-centric communication and interpersonal skills
Strong sense of ownership and ability to follow tasks through to completion
Excellent team working mindset
knowledge sharing and collaborative team working
Strong analytical skills and decision-making skills alongside excellent planning and organisational skills
Ability to communicate technical information in a clear and concise manner to non-technical stakeholders
Experience of MS Exchange Server, MS Outlook and Windows 10 & 11 and MacOS
PC & Mac hardware, peripheral commissioning and setup alongside PC & Mac Diagnostics and fault finding
Basic Printer knowledge, Ricoh, HP, Zebra, scanning with troubleshooting skills
Basic knowledge of networking

Job Responsibility

Hardware and software related issues with the day to day on-site front and back-office support requirements
Be the first point of contact and support any issues relating to on-site end user technology issues or requests (including tills, desktops, phones and mobile devices as well as end user software)
Be flexibility to work alternative weekends with occasional travel to regional stores and sites
Work collaboratively with other Service Delivery teams to ensure that incidents and problems are efficiently and effectively dealt with
Provide 1st & 2nd line support for PC, Mac and store hardware issues and provide 2nd line support for instore EPOS systems mobile devices including iPhones and iPads
Perform the day-to-day operational tasks necessary to ensure a stable and robust working environment
Identify trends and root causes to support improvements or upgrades as necessary
Drive your own performance against SLA, attaining agreed metrics for all services whilst actively driving personal development
Focus on improving first time customer fix as part of the Instore Tech team by achieving individual targets
Proactively share technical knowledge, creating new documentation where appropriate

What we offer

Flexible working options to benefit you, your family and your wellbeing that can include part-time, flexi-time, job sharing or hybrid working
Generous annual leave that increases with length of service
Up to five paid volunteering days
Family leave that suits your set up including Maternity, Paternity, Adoption, Surrogacy and Shared Parental leave policies
Defined pension contribution scheme
Generous bonus and/or commission scheme
Enviable team member discount including sale previews and double discount days
Exclusive local discounts on a range of restaurants, bars, beauticians and entertainment
Subsidised gym memberships
A sustainable car salary sacrifice scheme (subject to eligibility criteria)

Fulltime

!

IT Support Analyst

We are looking for an experienced IT Support Analyst to provide first, second an...

Location

United Kingdom , Manchester

Salary:

55000.00 - 60000.00 GBP / Year

Consult Energy UK

Expiration Date

Until further notice

Requirements

5+ years’ experience in an IT support or service desk role
Strong hands-on experience with: Microsoft 365, Microsoft Azure, Entra ID object types and access management, MFA and Conditional Access, Microsoft Intune
Experience supporting Windows endpoints and mobile devices
Familiarity with ITIL and helpdesk tools
Knowledge of Active Directory, Group Policy, DNS/DHCP
Strong troubleshooting, communication, and customer service skills

Job Responsibility

Deliver 1st, 2nd and 3rd line IT support to end users
Administer Microsoft Office 365 (Exchange Online, Teams, SharePoint, OneDrive)
Manage Azure and Entra ID (Azure AD) users, groups, devices, and access policies
Support identity and access management, including MFA and Conditional Access
Administer Microsoft Intune for device compliance, application deployment, and Autopilot
Build, configure, and support Windows 10/11 end-user devices
Manage joiners, movers, and leavers processes
Maintain IT asset records and documentation
Liaise with suppliers and escalate issues as required

Fulltime

Junior Service Analyst with Spanish

We are currently looking for a Junior Service Analyst with Spanish to join our S...

Location

Poland , Katowice

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

Knowledge of Spanish and English at least at B2 level
Willingness to develop IT skills
Well-motivated team player with communication skills
Working according to the procedures
Working hours: Shift Hours

Job Responsibility

Receiving and resolving incidents (by ticketing tool) regarding hardware and applications
Following instructions when dealing with incidents
Communicating with users in Spanish and English
Escalating more complex problems to the 2nd line of support
Collaborating with other technical teams

What we offer

Luxmed
Medicover Sport
Worksmile
educational platforms
languages learning platform
referral bonus
copyrights
life insurance
workation
certifications (paid by the company)

Microsoft Dynamics 365 Functional Analyst

Join our team as a Microsoft Dynamics 365 Specialist and play a key role in supp...

Location

United Kingdom , Hereford

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Higher-level education and relevant technical qualifications
Certifications such as Prince2 and ITIL are a plus
Experience in a manufacturing environment within sales, marketing, customer support, or IT
Ability to thrive in challenging and demanding customer environments
Background in 2nd line support or as a CRM superuser
Strong skills in Microsoft Dynamics CRM or other CRM systems in a technical capacity
Hands-on experience with Microsoft 365 Copilot
Technical know-how in SQL, SSRS, and programming languages (C#, JavaScript, HTML, XML)
Familiarity with data transfer tools like TIBCO Scribe
Solid understanding of change management, master data, and testing processes

Job Responsibility

Configure and customise Microsoft Dynamics 365 CRM to fit real business needs
Drive exciting projects including upgrades, integrations, and migrations
Partner with marketing, sales, and customer service teams to shape solutions
Translate business requirements into smart system enhancements
Collaborate with developers and vendors to deliver technical solutions
Share expert advice on CRM capabilities and best practices
Automate processes and reduce manual work through clever CRM integrations
Deliver training and create user-friendly guides to boost adoption
Be the go-to person for CRM queries and troubleshooting
Monitor system health, data integrity, and performance for peak efficiency

What we offer

25-day annual leave plus bank holidays
Flexibility to work from home
Contributory pension scheme
Life assurance
Employee Assistance Programme
Cycle to work scheme
Discounted health care

Fulltime

Junior Service Analyst with Portuguese

We are currently looking for a Junior Service Analyst with Portuguese to join ou...

Location

Poland , Katowice

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

Knowledge of Portuguese and English at least at B2 level
Willingness to develop IT skills
Well-motivated team player with communication skills
Working according to the procedures
Working hours: Shift Hours

Job Responsibility

Receiving and resolving incidents (by ticketing tool) regarding hardware and applications
Following instructions when dealing with incidents
Communicating with users in Portuguese and English
Escalating more complex problems to the 2nd line of support
Collaborating with other technical teams

What we offer

Luxmed
Medicover Sport
Worksmile
educational platforms
languages learning platform
referral bonus
copyrights
life insurance
workation
certifications (paid by the company)

Fulltime

Credit Portfolio Intermediate Analyst

The Credit Portfolio Intermediate Analyst is an intermediate-level position resp...

Location

India , Mumbai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

4+ years of relevant experience
Experience in financial analysis, accounting and valuation
Consistently demonstrate clear and concise written and verbal communication
Bachelor's degree/University degree or equivalent experience
Experienced in developing, implementing, and monitoring credit strategies or scoring models across authorizations, underwriting, existing customer management and collections
Programming skills in advanced SAS, SQL, Knowledge Studio, SAS E-miner in mainframe, UNIX and PC environments.
Highly proficient in Excel/pivot tables and PowerPoint.
Exposure to project/process management
Strong communication and presentation skills targeting a variety of audiences
Flexibility in approach and thought process

Job Responsibility

Resolve issues and recommend solutions to moderate problems
Integrate specialty area knowledge with an understanding of industry standards and practices and how teams collaborate to accomplish goals of the sub-function/ job family
Serve as an industry expert and advisor
Analyze and approve counter-party credit limits for trading, transactional and financing businesses with funds
Develop risk management framework and processes for funds
Advise businesses and clients on transaction structures and negotiate credit terms
Has the ability to operate with a limited level of direct supervision.
Can exercise independence of judgement and autonomy.
Acts as SME to senior stakeholders and /or other team members.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Fulltime

2nd Line Application Support Analyst

Restore PLC

Location:
United Kingdom , Manchester

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 03, 2026

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2nd Line Application Support Analyst

Restore PLC

Location:United Kingdom , Manchester

Category:IT - Administration

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:January 03, 2026

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