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2026 New Grads - Rooms

https://www.marriott.com Logo

Marriott Bonvoy

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Location:
Japan, Tokyo

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions on menu selection and record transactions in point-of-sale system. Assist guests with accessing internet and guestroom entertainment.

Job Responsibility:

  • Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices
  • Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension
  • Receive, record, and relay messages accurately
  • Log all guest requests or issues into computer, contact appropriate individual or department, and follow up with guest to ensure their request has been resolved to their satisfaction
  • Provide information to guests about room features, property amenities, and local areas of interest
  • May process room service orders, answer questions on menu selection and record transactions in point-of-sale system
  • Assist guests with accessing internet and guestroom entertainment

Requirements:

  • High school diploma or G.E.D. equivalent
  • No related work experience
  • No supervisory experience
  • None license or certification

Nice to have:

  • Passionate
  • Active
  • Optimistic
  • Adventurous
What we offer:
  • Equal opportunity employer
  • Access to opportunity
  • Valued and celebrated unique backgrounds
  • Non-discrimination on any protected basis
  • Empowering guests to regain control and enhance their well-being
  • Passionate and engaged associates
  • Embrace own well-being practices both on and off property

Additional Information:

Job Posted:
June 09, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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