1st Shift Operations Manager

• Drive Culture and Build Engagement (30%)
• Demonstrate Carter’s core values with each interaction
• Develop and manage relationships between shifts, peers and direct reports
• Model desired behaviors that create effective relationships
• Own the coaching model and coordinate resources to address opportunities
• Builds and fosters teams, gains commitment from others and effectively manages the decision- making process
• Ensures consistent, thorough and timely communication
• Lead channel shift operation by Identifying themes impacting engagement
• Develop supervisors to address associate concerns
• Build Trust with supervisors and admins
• Maintain a safe work environment
• Build monthly plan
• communicate, monitor, and adjust to meet or exceed all performance and channel KPI’s
• Maintain production and team productivity
• Manage the interdependencies of the channel
• Own the inventory by managing care in the handling and accuracy of all product movement
• Drive continuous improvement in channel operations
• Reviews analysis of activities, cost, operations and forecast data
• Monitor and reacts to production and volume needs
• Adapting and adjusting channel operations
• Ensures team members have the tools, equipment and technology
• Customer Focus (10%)
• Make all decisions with customer’s best interest being first priority
• Develops implements and ensures all accuracy, service and quality programs meet or exceed the customer experience
• Operating with a customer mindset
• Deliver inventory results
• Business Minded (10%)
• Coordinates budget preparation with operational functional areas
• Meets costs and expense associated with decisions and actions
• Provides leadership to engage the operation, deliver channel profit and customer service goals

• BS/BA degree in a related field, preferred
• 3-5 years of managerial level experience with a preference of 1-3 years in the apparel distribution functional area
• Experience leading leaders and cross functional teams
• General understanding and knowledge of distribution center technologies (Manhattan warehouse management systems (WMS), automated unit sortation, automated storage and retrieval system (ASRS)/Goods-to-Person (GTP), automated shipping and receiving sortation, pick-to-light, radio-frequency scanners, warehouse control systems (WCS), conveyors, etc.)
• Proven leadership ability including servant leader, teacher/mentor/coach, self-management, problem solver, system thinker, demonstrates empathy, high standards and sound decision making
• Interpersonal skills to include trust, adaptability, motivation, initiative active listening, oral and written communication
• Flexible team player
• Confidentiality
• Working knowledge of all Microsoft Office applications
• Ability to work a flexible schedule and evening or weekend shifts

• Demonstrated success with multi-tasking and the ability to adapt to ever-changing environment while maintaining clear focus on all priorities
• Organization skills with the ability to prioritize competing demands
• Creative problem solving and cultivates innovative approaches to complex problems
• Strong analytical and problem-solving skills
• Challenges the status quo
• Prior experience in automated distribution center is preferred
• Experience working within highly automated technology
• Experience working in a high volume, fast-paced environment
• Certified Controls Engineer (CCE), Control Systems Engineering (CSE) or equivalent certifications related to role

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