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1st Line Technical Support

Sopra Steria

Location:
Poland , Katowice

Category:
IT - Administration

Contract Type:
Employment contract, B2B

Salary:

Not provided

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Job Description:

We are looking for 1st Line Technical Support (French) to join Sopra Steria Polska for a team that cooperates with one of our French clients. We do not require experience! Thanks to working with procedures and under the guidance of an experienced trainer, we will help you find your way in the IT world. Training time is individually adapted to your needs.

Job Responsibility:

Receiving and resolving requests (via phone, email, or notifications – so-called “alerts”) related to computer and application issues, based on provided instructions
Communicating with users in French and English
Escalating more complex issues to the second line of support
Collaborating with other technical teams
Performing daily scheduled activities (sending reports, sorting and verifying emails, etc.)

Requirements:

Knowledge of French and English at least at B2 level
Willingness to develop IT skills
Ability to learn quickly
Well-motivated team player with communication skills
Working according to the procedures
Working hours: Shift hours

What we offer:

Luxmed
Medicover Sport
Worksmile
educational platforms
languages learning platform
referral bonus
copyrights
life insurance
workation
internal trainings
certifications (paid by the company)
conferences
Tech Lunches

Additional Information:

Job Posted:
January 16, 2026

Sopra Steria - All Job Offers

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