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Sopra Steria Logo Sopra Steria · IT - Administration

1st Line Technical Support

Poland, Katowice Employment contract, B2B · Job Posted January 16, 2026
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Job Description

We are looking for 1st Line Technical Support (French) to join Sopra Steria Polska for a team that cooperates with one of our French clients. We do not require experience! Thanks to working with procedures and under the guidance of an experienced trainer, we will help you find your way in the IT world. Training time is individually adapted to your needs.

Job Responsibility

  • Receiving and resolving requests (via phone, email, or notifications – so-called “alerts”) related to computer and application issues, based on provided instructions
  • Communicating with users in French and English
  • Escalating more complex issues to the second line of support
  • Collaborating with other technical teams
  • Performing daily scheduled activities (sending reports, sorting and verifying emails, etc.)

Requirements

  • Knowledge of French and English at least at B2 level
  • Willingness to develop IT skills
  • Ability to learn quickly
  • Well-motivated team player with communication skills
  • Working according to the procedures
  • Working hours: Shift hours

What we offer

  • Luxmed
  • Medicover Sport
  • Worksmile
  • educational platforms
  • languages learning platform
  • referral bonus
  • copyrights
  • life insurance
  • workation
  • internal trainings
  • certifications (paid by the company)
  • conferences
  • Tech Lunches
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