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1st Line Technical Support

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Community Integrated Care

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Location:
United Kingdom , Widnes

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

24852.00 - 25654.00 GBP / Year
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Job Description:

As a 1st Line Technical Support Officer, you’ll provide professional, responsive technical support to colleagues across Community Integrated Care. You’ll diagnose and resolve IT issues across hardware, software and systems, ensuring disruption is kept to an absolute minimum and our teams can stay focused on delivering great care. This is a varied, hands‑on role where no two days are the same – from answering helpdesk calls and setting up new equipment, to supporting Office 365, Active Directory and line‑of‑business applications.

Job Responsibility:

  • Acting as the first point of contact for all IT queries via phone, email and the IT Helpdesk
  • Troubleshooting and resolving hardware, software, networking and user access issues
  • Logging, updating and fully documenting all tickets on the IT Helpdesk system
  • Setting up and configuring new equipment, user accounts and profiles
  • Supporting users with Office 365, Windows, Outlook, Teams and telephony systems
  • Maintaining accurate asset records to support IT compliance and governance
  • Providing excellent customer service and clear technical guidance to colleagues
  • Escalating complex issues to 2nd Line Support or the IT Helpdesk Manager when required
  • Liaising with external support providers where issues cannot be resolved in‑house
  • Supporting IT data reporting, highlighting trends, risks and potential issues

Requirements:

  • Relevant 1st Line IT support experience, ideally in a multi‑site environment
  • A technical certification or IT‑related qualification
  • Strong working knowledge of Windows, Office 365 and basic networking
  • Experience using an IT Helpdesk system
  • Confidence supporting and troubleshooting PCs, printers and peripherals

Nice to have:

  • RDS or thin client environments
  • User management using Entra or Active Directory
  • Remote support tools and networked printing
What we offer:
  • Flexibility: You can work your 37.5 hours over 4 days and enjoy a long weekend, or split the hours over 5 days to accommodate your other commitments (this will be offered upon completion of the probation period)
  • Pension: contributory pension scheme
  • Benefits: retail discounts, holiday discounts, cycle to work scheme and travel discounts through our benefits app
  • Best Lives Possible: You'll be working for an award winning charity
  • Development: We'll work with you to develop your career or to learn and experience new things
  • Support: From our Employee Assistance Programme (available 24/7), financial support options, and wellbeing fund

Additional Information:

Job Posted:
May 14, 2026

Expiration:
June 12, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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