1st Line Technical Support Analyst Job at Surrey Satellite Technology Limited (Guildford)

Technical Support Analyst

Join a family-run telecommunications supplier as a Technical Support Analyst, pr...

Location

United Kingdom , High Wycombe

Salary:

18000.00 - 25000.00 GBP / Year

5G Communications Ltd.

Expiration Date

Until further notice

Requirements

General basic knowledge on analogue and digital technology
General knowledge of Microsoft Windows
General technical Knowledge of networking
Basic knowledge of PBX and PDQ equipment
General knowledge of ISDN technologies
General technical knowledge of the internet e.g. ADSL
General basic knowledge on TCP/IP
Basic technical knowledge of web platforms
Good knowledge of mail platform, IMAP, SMTP, POP3
General knowledge of DNS

Job Responsibility

Resolving faults, and providing temporary solutions
Take responsibility for the fault from first contact to resolution
Diagnose and understand customers’ faults with broadband, lines, email, wireless, VPN, routers and VOIP
Liaise with other departments with regard to customer issues/faults
Report new faults to suppliers
Chasing suppliers for updates and progression of faults
Contacting Openreach engineers regarding line faults and SFI engineers regarding Broadband Faults
Keep up to date and aware of the technical support issues, IT policies and best practice methods
Register/transfer domains and configure POP3 email accounts
Configure and troubleshoot POP3 / Exchange email clients

What we offer

Opportunities for promotion from within

Fulltime

Support Analyst

The 1st / 2nd Line Support Analyst will be part of a new team and will provide p...

Location

United Kingdom , London

Salary:

30000.00 - 32500.00 GBP / Year

Boston Hale

Expiration Date

Until further notice

Requirements

Hands-on experience managing customer issues through a ticketing solution (Freshservice or a similar ITSM tool)
Desktop Support (Windows 10/11 & MacOS)
Laptop deployment
OKTA
O365/Exchange administration tasks
Active Directory/Azure Active Directory admin
Microsoft InTune
AV meeting room setup and support
Microsoft Office application including Teams/Zoom
Basic working knowledge of networking & DNS

Job Responsibility

Provide phone support as well as hands-on, desk-side systems support for all end user issues across multiple locations
Provide end-to-end support for end user issues, from hands-on work to the co-ordination of other IT support teams including setting up starters and leavers, infrastructure and application groups
Responsible for the installation, configuration, and troubleshooting of all end user hardware, software and related peripherals including desktops, laptops, printers, MFD's and all mobile devices
Responsible for providing technical assistance and end user support
Must deliver exemplary customer service to all users
50:50 1st Line : 2nd Line support tasks

What we offer

25 days of holiday to start and one extra day per year until you max out at 30 days
1 floating holiday on top of this
6 extra summer days off over summer
8 extra wellness days (these are not sick days) that we can use for almost anything
We usually shut down over Christmas for a week
Potential for a 7.5% performance based bonus (Company plus individual performance)

Fulltime

Portfolio Credit Risk Management 2nd Line of Defense Lead Analyst

Portfolio Management Group (PMG) is risk management group covering Citi’s Bankin...

Location

Poland , Warsaw

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5+ years of experience in the financial industry, with significant exposure in developing analytical methodologies and modeling frameworks for credit risk measurement, regulatory capital and/or stress testing
3+ years of prior experience in a model development or model risk management function primarily working on PD and risk rating models and methodologies
Knowledge of coding in R, Python, or SAS, as well as writing and/or reviewing technical documentation
Comprehensive understanding of quantitative and qualitative methodologies and regulatory requirements used in credit risk modeling, particularly for the capital, stress testing and reserves calculations
Demonstrated knowledge across various wholesale credit portfolios and products, including an understanding of financial instruments and market dynamics
Ability to assess complex issues through root cause analysis and other analytical techniques
Strong oral and written communication skills, with a proven ability to synthesize complex concepts, translate into "user friendly" language, and present effectively and persuasively in text or slide format
Strong analytical skills with ability to identify and communicate root causes and trends
Proficient in Microsoft Office, particularly Excel (metrics and data analysis), PowerPoint (presentations), and Word (documentation)
Ability to manage multiple priorities and tasks, highly motivated with attention to detail, team-oriented, organized, pro-active, and capable of executing effectively across businesses, functions, and geographies

Job Responsibility

Support risk rating model oversight activities and prepare Governance Forum reviews, including prioritization of model changes, development, and assessment of model limitations and overlays
Provide independent review of annual and multi-year model enhancement plans to formulate holistic opinion on these developments to aid Senior Management decisions and meet Model Users expectations
Build sustainable, repeatable, and automated analytics supporting centralized model and risk rating related governance, including benchmarking and independent performance analysis of risk rating and PD models
Perform advanced ad hoc analytics and root cause analyses to respond to regulatory and business questions and provide insights, leveraging the best market practices and knowledge on risk ratings, PD modelling and related concepts
Support business and independent risk analysis to provide portfolio insights, define requirements, navigating technical model and risk rating policy and process related terms and documentation
Partner with and support the Model Sponsors, Model Developers, Model Users in 1st and 2nd line of business and Governance Forum activities concerning Wholesale Risk Ratings models and methodologies
Liaise with Model Developers to implement model methodology, such as inputs and outputs, along with qualitative components and model adjustments to ensure alignment with portfolio-specific nuances and expectations
Collaborate closely with other functions, such as product development and technology to ensure seamless integration and execution of model and risk rating oversight and implementation activities

What we offer

Private Medical Care Program
Life Insurance Program
Pension Plan contribution (PPE Program)
Employee Assistance Program
Paid Parental Leave Program (maternity and paternity leave)
Sport Card
Holidays Allowance
Sport and team recreation activities
Special offers and discounts for employees
Access to an array of learning and development resources

Fulltime

L3 Application Support Analyst

PMC is a specialist, independent, and highly regarded consultancy, delivering re...

Location

India , Vadodara

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

At least two years’ experience providing 2nd/3rd line application technical support in a busy team environment, ideally supporting external customers
Some experience working with database technologies with the ability to write SQL queries – understanding database terms such as a table, column, index etc.
Excellent communication skills and strong customer service ethos
Proven ability to learn new skills and pick up new technologies quickly
Analytical problem solving, with the ability to take ownership of complex technical issues through to conclusion
Any experience with Microsoft AX 2012 POS software is highly desirable

Job Responsibility

Provide primarily 3rd line support, 2nd line support, and some 1st line technical resolution on a broad range of complex client issues, working directly with clients to log, investigate, resolve & close support incidents
Ensure that the incident management system is kept up to date at all times and that clients are kept informed of work being carried out on their systems
Escalation of incidents through to Problem Management, ensuring that the incident management system and the customer are kept informed throughout
Rotational on-call support following completion of training
Creation of support documentation using PMC templates for internal use and customer use
Deliver incident resolution & support training to internal staff, suppliers, and customers as required

IT Support Analyst

Are you passionate about technology and helping others? Join our dynamic IT team...

Location

United Kingdom , London

Salary:

25000.00 - 30000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Minimum of 1 year experience in a 1st line IT support role
Strong working knowledge of: Windows 11, Microsoft 365 and Exchange & Active Directory
Desktop and laptop hardware support
Familiarity with a service desk or ticketing system (Halo preferred)
Ability to work on-site in a London office environment

Job Responsibility

Deliver friendly and efficient 1st line technical support to end users, both face-to-face and remotely
Log, manage, and resolve incidents and service requests using the Halo ticketing system
Troubleshoot issues related to: Windows 11 devices, Microsoft 365 including Exchange, Active Directory user administration, Laptops, desktops, and peripheral hardware
Escalate unresolved issues to senior IT team members when necessary
Support meeting rooms, AV equipment, and office printers
Assist with user onboarding and offboarding activities
Maintain accurate ticket notes and basic technical documentation

What we offer

Opportunities for professional development
Work in a vibrant London office with a supportive atmosphere

Fulltime

2nd Line Support Analyst / Solutions Engineer

A rapidly growing IT services provider delivering innovative solutions and first...

Location

United Kingdom , Surrey

Salary:

35000.00 - 40000.00 GBP / Year

Dynamic Search Solutions

Expiration Date

Until further notice

Requirements

At least 2 years’ experience in IT support or a technical services role
Excellent communication skills with a customer-focused approach
Strong knowledge of Microsoft technologies (Windows Server 2012-2022, Windows 10/11, Active Directory/Azure AD, M365, Exchange)
Experience with server and desktop hardware, virtualisation (VMware/Hyper-V), networking (Cisco/Meraki), and backup/disaster recovery solutions
Familiarity with service desk and monitoring tools
ITIL Foundation or equivalent service management knowledge

Job Responsibility

Provide 2nd line technical support and assist 1st line colleagues when required
Troubleshoot and resolve issues across servers, desktops, networking, and cloud environments
Respond to support tickets, calls, emails, and monitoring alerts in line with SLAs
Support system upgrades, implementations, and service improvements
Maintain accurate technical documentation and update ticketing systems
Deliver clear and timely communication to clients on progress and resolutions
Support internal staff with IT requirements and system administration
Participate in the on-call rota and shift coverage (core hours: 08:00-18:00)

What we offer

Hybrid working model with flexibility
Exposure to a wide range of technologies
Ongoing training and professional development opportunities
Collaborative, service-focused working environment

Fulltime

Application Support Analyst

Broster Buchanan are partnered with a growing business in the domestic heating a...

Location

United Kingdom , Romford

Salary:

35000.00 - 40000.00 GBP / Year

Broster Buchanan

Expiration Date

Until further notice

Requirements

Strong understanding of software, operating systems, and technical troubleshooting processes for 1st and 2nd line issues
Experience working with ticketing systems, help-desk tools, or incident management platforms
Proven ability to create and maintain technical documentation or knowledge bases
Experience delivering user training, both in person and online
Excellent communication skills, with the ability to explain technical concepts in a clear, user‑friendly way
Ability to multitask, prioritise, and adapt to changing deadlines in a fast‑paced environment
Full UK Driving Licence and own transport

Job Responsibility

Provide 1st and 2nd line technical support for software, operating systems, and hardware
Apply structured troubleshooting methodologies, diagnostic tools, and root‑cause analysis to resolve issues efficiently
Use help-desk or ticketing systems to log, track, prioritise, and resolve incidents in line with service level agreements (SLAs)
Escalate issues appropriately and follow established incident management and escalation procedures
Document support interactions, including client enquiries, troubleshooting steps, and resolutions, to ensure accurate tracking and reporting of support activities
Create, update, and maintain high‑quality support documentation, knowledge base articles, and troubleshooting guides
Deliver in‑person or virtual training sessions (via Teams) to new and existing users, with a focus on business processes, system navigation, and best practices
Support in‑house contract operations for contractors working within the sector, ensuring systems and processes operate smoothly
Work closely with product development, engineering, and customer success teams to diagnose complex issues, share insights, and support product improvements
Provide feedback on recurring issues, potential enhancements, or software bugs to help optimise system performance

What we offer

Genuine progression with hands on development
Funded training
New opportunities as the business continues to grow
Travel to other sites with expenses covered
Occasional weekend work paid as overtime
Flexibility to work from home where needed

Fulltime

New

1st Line Support Analyst

Ciphr has an exciting opportunity for a Rapid Response Analyst to join the team ...

Location

United Kingdom , Reading

Salary:

Not provided

Ciphr

Expiration Date

Until further notice

Requirements

Experience in a Customer/Technical Support role/environment
Experience using web-based applications
Previous experience supporting SaaS applications would be a bonus but not essential
Knowledge of Service Desk/Ticketing systems and/or Zendesk is desirable but not essential
Strong analytical skills and approach technical issues logically
Excellent communication skills
Good time management and workload prioritisation skills
Strong literacy, numeracy and IT skills
A good knowledge of Microsoft Office products (Word, Excel and Outlook)
The ability to remain calm under pressure

Job Responsibility

Interacting with customers over various communication channels (phone, email, chat, or social media) to answer queries, troubleshoot problems, and resolve issues
Ensuring that customers' expectations are managed well
Having a good understanding of the product/service and troubleshooting technical issues
Keeping detailed records of customer interactions, issues, and resolutions
Maintaining a knowledge base of common problems and solutions that can be used to help customers in the future
Identifying and resolving customer issues as quickly as possible

What we offer

30 days annual leave plus bank holidays
Family National Trust Membership
Birthday day off
Religious holiday swap
Family forming support - e.g., time off for family forming appointments or to support your partner
Enhanced maternity and paternity leave
Work from Anywhere for 4 weeks per year
Volunteering days for 2 days per year
Cycle to work scheme
Pension

Fulltime

1st Line Technical Support Analyst

Surrey Satellite Technology Limited

Location:
United Kingdom , Guildford

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 15, 2026

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Job Description:

Job Responsibility:

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Job Posted:January 15, 2026

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