1st Line Technical Support Analyst Job at Surrey Satellite Technology Limited (Guildford)

Payroll 1st Line Support Analyst

Ciphr has an exciting opportunity for a Payroll Rapid Response Analyst to join t...

Location

United Kingdom , Reading

Salary:

Not provided

Ciphr

Expiration Date

Until further notice

Requirements

A background in payroll and knowledge of payroll processes
Experience in a Customer/Technical Support role/environment
Experience using web-based applications
Strong analytical skills and approach technical issues logically
Excellent communication skills
Good time management and workload prioritisation skills
Strong literacy, numeracy and IT skills
A good knowledge of Microsoft Office products (Word, Excel and Outlook)
The ability to remain calm under pressure
Team player but equally self-driven

Job Responsibility

Interacting with customers over various communication channels (phone, email, chat, or social media) to answer queries, troubleshoot problems, and resolve issues
Ensuring that customers' expectations are managed well
Having a good understanding of the product/service and troubleshooting technical issues
Keeping detailed records of customer interactions, issues, and resolutions
Maintaining a knowledge base of common problems and solutions that can be used to help customers in the future
Identifying and resolving customer issues as quickly as possible

What we offer

30 days annual leave plus bank holidays
Family National Trust Membership
Birthday day off
Religious holiday swap
Family forming support - e.g., time off for family forming appointments or to support your partner
Enhanced maternity and paternity leave
Work from Anywhere for 4 weeks per year
Volunteering days for 2 days per year
Cycle to work scheme
Pension

Fulltime

1st Line Support Analyst

Ciphr has an exciting opportunity for a Rapid Response Analyst to join the team ...

Location

United Kingdom , Reading

Salary:

Not provided

Ciphr

Expiration Date

Until further notice

Requirements

Experience in a Customer/Technical Support role/environment
Experience using web-based applications
Previous experience supporting SaaS applications would be a bonus but not essential
Knowledge of Service Desk/Ticketing systems and/or Zendesk is desirable but not essential
Strong analytical skills and approach technical issues logically
Excellent communication skills
Good time management and workload prioritisation skills
Strong literacy, numeracy and IT skills
A good knowledge of Microsoft Office products (Word, Excel and Outlook)
The ability to remain calm under pressure

Job Responsibility

Interacting with customers over various communication channels (phone, email, chat, or social media) to answer queries, troubleshoot problems, and resolve issues
Ensuring that customers' expectations are managed well
Having a good understanding of the product/service and troubleshooting technical issues
Keeping detailed records of customer interactions, issues, and resolutions
Maintaining a knowledge base of common problems and solutions that can be used to help customers in the future
Identifying and resolving customer issues as quickly as possible

What we offer

30 days annual leave plus bank holidays
Family National Trust Membership
Birthday day off
Religious holiday swap
Family forming support - e.g., time off for family forming appointments or to support your partner
Enhanced maternity and paternity leave
Work from Anywhere for 4 weeks per year
Volunteering days for 2 days per year
Cycle to work scheme
Pension

Fulltime

2nd Line Support Analyst / Solutions Engineer

A rapidly growing IT services provider delivering innovative solutions and first...

Location

United Kingdom , Surrey

Salary:

35000.00 - 40000.00 GBP / Year

Dynamic Search Solutions

Expiration Date

Until further notice

Requirements

At least 2 years’ experience in IT support or a technical services role
Excellent communication skills with a customer-focused approach
Strong knowledge of Microsoft technologies (Windows Server 2012-2022, Windows 10/11, Active Directory/Azure AD, M365, Exchange)
Experience with server and desktop hardware, virtualisation (VMware/Hyper-V), networking (Cisco/Meraki), and backup/disaster recovery solutions
Familiarity with service desk and monitoring tools
ITIL Foundation or equivalent service management knowledge

Job Responsibility

Provide 2nd line technical support and assist 1st line colleagues when required
Troubleshoot and resolve issues across servers, desktops, networking, and cloud environments
Respond to support tickets, calls, emails, and monitoring alerts in line with SLAs
Support system upgrades, implementations, and service improvements
Maintain accurate technical documentation and update ticketing systems
Deliver clear and timely communication to clients on progress and resolutions
Support internal staff with IT requirements and system administration
Participate in the on-call rota and shift coverage (core hours: 08:00-18:00)

What we offer

Hybrid working model with flexibility
Exposure to a wide range of technologies
Ongoing training and professional development opportunities
Collaborative, service-focused working environment

Fulltime

Application Support Analyst

Application Support Analyst. You will need to be able to work full time onsite i...

Location

England , Appledore

Salary:

45000.00 GBP / Year

Morson Talent

Expiration Date

Until further notice

Requirements

Must have experience with Siemens Team Centre and NX
Customer-focused and approachable with strong analytical and problem-solving skills
Ability to work under pressure and meet deadlines while supporting users with varying expertise
Continuous learner with a passion for digital engineering solutions

Job Responsibility

Implement IT digitalisation projects across various functional areas including both corporate and supply chain in accordance with Digital Transformation Strategy and Plan
Collaborate in maintenance and continuous improvement of implemented solutions, anticipating business needs to ensure maximum value, productivity, and return for the clients Businesses
Exercise technical authority over applications and information systems within scope, implementation, optimisation, and strategy driven evolution
Support the end users in the business with 1st line queries
Support test for major changes (functional, integration, UAT), ensure maintainable documentation and handovers, and drive continuous improvement aligned to the Digital Transformation Strategy
Coordinate delivery with UK Operations, IT teams in Spain, and external partners, aligning priorities, SLAs, and standards across teams
Establish standards and controls for operational master data across manufacturing contexts to safeguard traceability and operational performance
Assist projects involving implementations, migrations, upgrades, and new digital solutions across both corporate and supply chain domains
Ensure optimal, continuous, secure operation of systems, meeting quality standards and improving user satisfaction

Fulltime

Senior Service Support Analyst

As a Service Support Analyst you will work as part of a Managed Service team to ...

Location

United Kingdom , Bristol; London; Manchester; Swansea

Salary:

43000.00 - 53000.00 GBP / Year

Made Tech

Expiration Date

Until further notice

Requirements

Strong IT background with experience supporting digital and/or data services in the production environment
Strong customer service background, working in 2nd line support
A logical, analytical approach to problem solving
Knowledge of network and firewall infrastructure
An understanding of the UK public sector
Familiarity with scripting (Python, SQL etc.) skills and knowledge of how they are used for administration, monitoring and support tool configuration
Familiarity with IaC (Terraform, Ansible etc.) and DevOps (GitLab, Bitbucket etc.) tools and knowledge of how they are used for deployments
Experience of running disaster recovery activities in the production environment
Understanding of ITIL and ISO20000
Familiar with following incident, change and problem management processes

Job Responsibility

Responsible for the efficient triage and resolution of issues to minimise the impact to our clients and their end users - collaborating with internal and client teams where required
Provide first fixes for incidents wherever possible, escalating with appropriate handover where required
Pro-actively monitor and manage production solutions to maintain availability and performance
Provide shift based coverage, performing handover to support teams on preceding and subsequent shifts
Provide feedback and propose solutions to the wider team on how to improve performance, capacity and usability
Communicating clearly with various support teams such as security or product regarding active incidents, problems or changes
Manage user service requests such as IAM or tool provisioning in line with contracted SLAs
Provide technical, operational and communication support during major incidents or outages
Maintaining CMDB records including patches, upgrades and licences
Talking with end users and/or Level 1 agents to determine the nature of problems, diagnosing the source of issues

What we offer

Flexible benefit platform which includes a Smart Tech scheme
Cycle to work scheme
Individual benefits allowance which you can invest in a Health care cash plan or Pension plan
Optional social and wellbeing calendar of events
30 days of paid annual leave plus bank holidays
Flexible Working Hours
Flexible Parental Leave
Remote Working (part time remote working for all our staff)
Paid counselling as well as financial and legal advice

Fulltime

Service Support Analyst

As a Service Support Analyst you will work as part of a Managed Service team to ...

Location

United Kingdom , Bristol; London; Manchester; Swansea

Salary:

33000.00 - 43000.00 GBP / Year

Made Tech

Expiration Date

Until further notice

Requirements

Strong IT background with experience supporting digital and/or data services in the production environment
Strong customer service background, working in 2nd line support
A logical, analytical approach to problem solving
Knowledge of network and firewall infrastructure
An understanding of the UK public sector
Familiar with solutions that use scripting (Python, SQL etc.), IaC (Terraform, Ansible etc.) and DevOps (GitLab, Bitbucket etc.) tools
Experience of supporting disaster recovery activities in the production environment
Understanding of ITIL and ISO20000
An ability to run or lead an ITIL process/function such as Incident, Problem, Change or Release Management
Familiar with following incident, change and problem management processes

Job Responsibility

Responsible for the efficient triage and resolution of issues to minimise the impact to our clients and their end users - collaborating with internal and client teams where required
Provide first fixes for incidents wherever possible, escalating with appropriate handover where required
Pro-actively monitor and manage production solutions to maintain availability and performance
Provide shift based coverage, performing handover to support teams on preceding and subsequent shifts
Provide feedback and propose solutions to the wider team on how to improve performance, capacity and usability
Communicating clearly with various support teams such as security or product regarding active incidents, problems or changes
Manage user service requests such as IAM or tool provisioning in line with contracted SLAs
Provide technical, operational and communication support during major incidents or outages
Maintaining CMDB records including patches, upgrades and licences
Talking with end users and/or Level 1 agents to determine the nature of problems, diagnosing the source of issues

What we offer

30 days Holiday
Flexible Working Hours
Flexible Parental Leave
Remote Working
Paid counselling
Smart Tech scheme
Cycle to work scheme
individual benefits allowance which you can invest in a Health care cash plan or Pension plan
optional social and wellbeing calendar of events

Fulltime

Technical Services Analyst

Reporting to the Client Services Manager, the Technical Services Analyst’s main ...

Location

Chile , Santiago

Salary:

Not provided

Wenco (a Hitachi Construction Machinery...

Expiration Date

Until further notice

Requirements

3 to 5 years of user and admin support experience for an enterprise class software system
Solid understanding and experience with Fleet Management Systems and High-Precision and/or Machine Health Products
Mining experience/knowledge would be an asset
Databases SQL (advanced administration ability), OpenTSDB, InfluxDB (moderate)
Real-Time software systems
Mobile Computing
Windows networking experience
Virtual machine environments
Linux server administration (moderate)
Windows server administration (moderate)

Job Responsibility

Provide timely phone, email and remote access support for existing customers
Maintain duplicate system environments of existing clients for testing and troubleshooting purposes
Record/document all client issues through to resolution using Wenco's issue tracking system
Plan and practice for system implementation and upgrade projects
Review and contribute to product documentation
Perform Triage Desk '1st line support function'
Perform successful implementations and upgrades
Conduct site inspection and reports in preparation of deployments
Coordinate resources from mine staff as required
Provide one-on-one and classroom training on the use and administration of the system

Fulltime

Applications Support Manager

This is a fantastic opportunity to lead a team supporting business-critical plat...

Location

United Kingdom , London

Salary:

60000.00 - 70500.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Experience leading application support or service desk teams in a complex technology environment
Strong knowledge of incident management, problem management and service improvement
Confident handling escalations, coordinating technical investigations and working across multiple stakeholders
Skilled at using data, trends and insight to improve service quality and reduce repeat issues
Collaborative people leader who can develop capability, build engagement and drive accountability

Job Responsibility

Leading, coaching and developing a team of 1st Line Service Desk Analysts, Apprentices and Applications Support colleagues
Creating a positive, inclusive team culture with clear objectives, regular performance conversations and a strong focus on wellbeing and development
Managing team capacity, workload prioritisation and escalations across supported applications and services
Ensuring application incidents and service requests are resolved effectively and in line with service targets
Act as an escalation point for major or sensitive incidents affecting Hyde’s enterprise systems and integrations

What we offer

Employer pension contributions of up to 10%
Minimum of 25 days’ annual leave plus bank holidays
Life insurance
Health cash plan
Access to flexible benefits
Wellbeing support
Ongoing learning and development opportunities

Fulltime

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1st Line Technical Support Analyst

Job Description

Job Responsibility

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