1st Line Technical Support Analyst Job at Surrey Satellite Technology Limited (Guildford)

Technical Support Analyst

Join a family-run telecommunications supplier as a Technical Support Analyst, pr...

Location

United Kingdom , High Wycombe

Salary:

18000.00 - 25000.00 GBP / Year

5G Communications Ltd.

Expiration Date

Until further notice

Requirements

General basic knowledge on analogue and digital technology
General knowledge of Microsoft Windows
General technical Knowledge of networking
Basic knowledge of PBX and PDQ equipment
General knowledge of ISDN technologies
General technical knowledge of the internet e.g. ADSL
General basic knowledge on TCP/IP
Basic technical knowledge of web platforms
Good knowledge of mail platform, IMAP, SMTP, POP3
General knowledge of DNS

Job Responsibility

Resolving faults, and providing temporary solutions
Take responsibility for the fault from first contact to resolution
Diagnose and understand customers’ faults with broadband, lines, email, wireless, VPN, routers and VOIP
Liaise with other departments with regard to customer issues/faults
Report new faults to suppliers
Chasing suppliers for updates and progression of faults
Contacting Openreach engineers regarding line faults and SFI engineers regarding Broadband Faults
Keep up to date and aware of the technical support issues, IT policies and best practice methods
Register/transfer domains and configure POP3 email accounts
Configure and troubleshoot POP3 / Exchange email clients

What we offer

Opportunities for promotion from within

Fulltime

Support Analyst

The 1st / 2nd Line Support Analyst will be part of a new team and will provide p...

Location

United Kingdom , London

Salary:

30000.00 - 32500.00 GBP / Year

Boston Hale

Expiration Date

Until further notice

Requirements

Hands-on experience managing customer issues through a ticketing solution (Freshservice or a similar ITSM tool)
Desktop Support (Windows 10/11 & MacOS)
Laptop deployment
OKTA
O365/Exchange administration tasks
Active Directory/Azure Active Directory admin
Microsoft InTune
AV meeting room setup and support
Microsoft Office application including Teams/Zoom
Basic working knowledge of networking & DNS

Job Responsibility

Provide phone support as well as hands-on, desk-side systems support for all end user issues across multiple locations
Provide end-to-end support for end user issues, from hands-on work to the co-ordination of other IT support teams including setting up starters and leavers, infrastructure and application groups
Responsible for the installation, configuration, and troubleshooting of all end user hardware, software and related peripherals including desktops, laptops, printers, MFD's and all mobile devices
Responsible for providing technical assistance and end user support
Must deliver exemplary customer service to all users
50:50 1st Line : 2nd Line support tasks

What we offer

25 days of holiday to start and one extra day per year until you max out at 30 days
1 floating holiday on top of this
6 extra summer days off over summer
8 extra wellness days (these are not sick days) that we can use for almost anything
We usually shut down over Christmas for a week
Potential for a 7.5% performance based bonus (Company plus individual performance)

Fulltime

Portfolio Credit Risk Management 2nd Line of Defense Lead Analyst

Portfolio Management Group (PMG) is risk management group covering Citi’s Bankin...

Location

Poland , Warsaw

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5+ years of experience in the financial industry, with significant exposure in developing analytical methodologies and modeling frameworks for credit risk measurement, regulatory capital and/or stress testing
3+ years of prior experience in a model development or model risk management function primarily working on PD and risk rating models and methodologies
Knowledge of coding in R, Python, or SAS, as well as writing and/or reviewing technical documentation
Comprehensive understanding of quantitative and qualitative methodologies and regulatory requirements used in credit risk modeling, particularly for the capital, stress testing and reserves calculations
Demonstrated knowledge across various wholesale credit portfolios and products, including an understanding of financial instruments and market dynamics
Ability to assess complex issues through root cause analysis and other analytical techniques
Strong oral and written communication skills, with a proven ability to synthesize complex concepts, translate into "user friendly" language, and present effectively and persuasively in text or slide format
Strong analytical skills with ability to identify and communicate root causes and trends
Proficient in Microsoft Office, particularly Excel (metrics and data analysis), PowerPoint (presentations), and Word (documentation)
Ability to manage multiple priorities and tasks, highly motivated with attention to detail, team-oriented, organized, pro-active, and capable of executing effectively across businesses, functions, and geographies

Job Responsibility

Support risk rating model oversight activities and prepare Governance Forum reviews, including prioritization of model changes, development, and assessment of model limitations and overlays
Provide independent review of annual and multi-year model enhancement plans to formulate holistic opinion on these developments to aid Senior Management decisions and meet Model Users expectations
Build sustainable, repeatable, and automated analytics supporting centralized model and risk rating related governance, including benchmarking and independent performance analysis of risk rating and PD models
Perform advanced ad hoc analytics and root cause analyses to respond to regulatory and business questions and provide insights, leveraging the best market practices and knowledge on risk ratings, PD modelling and related concepts
Support business and independent risk analysis to provide portfolio insights, define requirements, navigating technical model and risk rating policy and process related terms and documentation
Partner with and support the Model Sponsors, Model Developers, Model Users in 1st and 2nd line of business and Governance Forum activities concerning Wholesale Risk Ratings models and methodologies
Liaise with Model Developers to implement model methodology, such as inputs and outputs, along with qualitative components and model adjustments to ensure alignment with portfolio-specific nuances and expectations
Collaborate closely with other functions, such as product development and technology to ensure seamless integration and execution of model and risk rating oversight and implementation activities

What we offer

Private Medical Care Program
Life Insurance Program
Pension Plan contribution (PPE Program)
Employee Assistance Program
Paid Parental Leave Program (maternity and paternity leave)
Sport Card
Holidays Allowance
Sport and team recreation activities
Special offers and discounts for employees
Access to an array of learning and development resources

Fulltime

IT Support Analyst

Are you passionate about technology and helping others? Join our dynamic IT team...

Location

United Kingdom , London

Salary:

25000.00 - 30000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Minimum of 1 year experience in a 1st line IT support role
Strong working knowledge of: Windows 11, Microsoft 365 and Exchange & Active Directory
Desktop and laptop hardware support
Familiarity with a service desk or ticketing system (Halo preferred)
Ability to work on-site in a London office environment

Job Responsibility

Deliver friendly and efficient 1st line technical support to end users, both face-to-face and remotely
Log, manage, and resolve incidents and service requests using the Halo ticketing system
Troubleshoot issues related to: Windows 11 devices, Microsoft 365 including Exchange, Active Directory user administration, Laptops, desktops, and peripheral hardware
Escalate unresolved issues to senior IT team members when necessary
Support meeting rooms, AV equipment, and office printers
Assist with user onboarding and offboarding activities
Maintain accurate ticket notes and basic technical documentation

What we offer

Opportunities for professional development
Work in a vibrant London office with a supportive atmosphere

Fulltime

2nd Line Support Analyst / Solutions Engineer

A rapidly growing IT services provider delivering innovative solutions and first...

Location

United Kingdom , Surrey

Salary:

35000.00 - 40000.00 GBP / Year

Dynamic Search Solutions

Expiration Date

Until further notice

Requirements

At least 2 years’ experience in IT support or a technical services role
Excellent communication skills with a customer-focused approach
Strong knowledge of Microsoft technologies (Windows Server 2012-2022, Windows 10/11, Active Directory/Azure AD, M365, Exchange)
Experience with server and desktop hardware, virtualisation (VMware/Hyper-V), networking (Cisco/Meraki), and backup/disaster recovery solutions
Familiarity with service desk and monitoring tools
ITIL Foundation or equivalent service management knowledge

Job Responsibility

Provide 2nd line technical support and assist 1st line colleagues when required
Troubleshoot and resolve issues across servers, desktops, networking, and cloud environments
Respond to support tickets, calls, emails, and monitoring alerts in line with SLAs
Support system upgrades, implementations, and service improvements
Maintain accurate technical documentation and update ticketing systems
Deliver clear and timely communication to clients on progress and resolutions
Support internal staff with IT requirements and system administration
Participate in the on-call rota and shift coverage (core hours: 08:00-18:00)

What we offer

Hybrid working model with flexibility
Exposure to a wide range of technologies
Ongoing training and professional development opportunities
Collaborative, service-focused working environment

Fulltime

IT Senior Service Desk Analyst

BDO is looking to recruit a dynamic customer focused Senior IT Service Desk Anal...

Location

United Kingdom , Liverpool

Salary:

Not provided

BDO UK LLP

Expiration Date

Until further notice

Requirements

Extensive customer service experience, both remote and face-to-face
Proven experience with incident management systems (e.g., ServiceNow)
Minimum 3 years’ experience in 1st and 2nd line IT support
Excellent communication skills, both written and verbal
Strong task ownership and prioritisation skills
Advanced knowledge of hardware, software, peripherals, Active Directory, O365, Windows 10, SCCM, Azure, SharePoint, Mimecast, Citrix, MS Teams

Job Responsibility

Customer-Centred Support: Deliver exceptional customer service both remotely and on-site, adhering to BDO Quality and service level agreements
Site Visits / On-Site Support: Provide face-to-face assistance and technical support at client sites as required
Project Support: Assist in IT projects, providing technical expertise and ensuring successful implementation and integration
Out of Hours Handovers: Manage handovers for out-of-hours support, ensuring continuity and resolution of ongoing issues
Onboarding / Buddying: Facilitate onboarding of new team members and act as a buddy to support their integration and development
Knowledge Advocate: Promote and share knowledge within the team, ensuring documentation and processes are up-to-date and accessible
Service Desk Incident Management: Cover ticket management and incident resolution, ensuring timely and effective handling of service desk requests
Functional Escalations within Sub Team: Manage escalations within the team, ensuring issues are addressed promptly and effectively
Alignment to Team Shifts: Ensure alignment with team shifts and schedules, adapting to business needs and priorities
Early Adoption / Testing: Lead initiatives for early adoption and testing of new technologies and processes

IT Support Analyst

Join a growing global business that’s driving innovation across the food, energy...

Location

United Kingdom , Doncaster

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

A degree (or equivalent experience) in an IT-related field
Experience in an in-house, customer-focused IT support role
Strong working knowledge of Microsoft 365, Windows operating systems, and basic networking
Excellent communication and organisational skills
A collaborative, proactive approach and the ability to work on your own initiative

Job Responsibility

Provide 1st and 2nd line technical support across the business, resolving IT issues quickly and effectively
Diagnose and troubleshoot user problems, delivering clear and professional support
Manage user accounts and access permissions
Create and maintain user guides, procedures, and training materials
Support the maintenance of networks, infrastructure, and mobile devices across multiple sites
Track and document all support activity, ensuring issues are resolved and lessons are captured
Assist with systems analysis, solution evaluation, and process improvement projects
Help deliver training and build user confidence with new technologies

What we offer

A competitive salary and benefits package
The opportunity to work with modern technologies in a growing international business
Ongoing training and development to support your career progression

Fulltime

New

In Store Tech Analyst

In Store Tech Analyst role at Selfridges, providing on-site front and back-offic...

Location

United Kingdom , London

Salary:

Not provided

Selfridges

Expiration Date

February 13, 2026

Requirements

Excellent customer-centric communication and interpersonal skills
Strong sense of ownership and ability to follow tasks through to completion
Excellent team working mindset
knowledge sharing and collaborative team working
Strong analytical skills and decision-making skills alongside excellent planning and organisational skills
Ability to communicate technical information in a clear and concise manner to non-technical stakeholders
Experience of MS Exchange Server, MS Outlook and Windows 10 & 11 and MacOS
PC & Mac hardware, peripheral commissioning and setup alongside PC & Mac Diagnostics and fault finding
Basic Printer knowledge, Ricoh, HP, Zebra, scanning with troubleshooting skills
Basic knowledge of networking

Job Responsibility

Hardware and software related issues with the day to day on-site front and back-office support requirements
Be the first point of contact and support any issues relating to on-site end user technology issues or requests (including tills, desktops, phones and mobile devices as well as end user software)
Be flexibility to work alternative weekends with occasional travel to regional stores and sites
Work collaboratively with other Service Delivery teams to ensure that incidents and problems are efficiently and effectively dealt with
Provide 1st & 2nd line support for PC, Mac and store hardware issues and provide 2nd line support for instore EPOS systems mobile devices including iPhones and iPads
Perform the day-to-day operational tasks necessary to ensure a stable and robust working environment
Identify trends and root causes to support improvements or upgrades as necessary
Drive your own performance against SLA, attaining agreed metrics for all services whilst actively driving personal development
Focus on improving first time customer fix as part of the Instore Tech team by achieving individual targets
Proactively share technical knowledge, creating new documentation where appropriate

What we offer

Flexible working options to benefit you, your family and your wellbeing that can include part-time, flexi-time, job sharing or hybrid working
Generous annual leave that increases with length of service
Up to five paid volunteering days
Family leave that suits your set up including Maternity, Paternity, Adoption, Surrogacy and Shared Parental leave policies
Defined pension contribution scheme
Generous bonus and/or commission scheme
Enviable team member discount including sale previews and double discount days
Exclusive local discounts on a range of restaurants, bars, beauticians and entertainment
Subsidised gym memberships
A sustainable car salary sacrifice scheme (subject to eligibility criteria)

Fulltime

1st Line Technical Support Analyst

Surrey Satellite Technology Limited

Location:
United Kingdom , Guildford

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 15, 2026

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Job Description:

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