1st Line Support Engineer Job at 360 Resourcing Solutions (Portsmouth)

1st Line Support Engineer

Our client, a growing IT services provider, is looking for a 1st Line Service De...

Location

United Kingdom , Huntingdon

Salary:

Not provided

NEXTECH GROUP

Expiration Date

Until further notice

Requirements

Previous experience in an IT Support, Helpdesk, or Service Desk position
Good understanding of Microsoft 365, Windows OS, Active Directory, and networking fundamentals
Strong customer service and communication skills
Ability to troubleshoot and resolve technical issues in a structured manner
Organised with excellent attention to detail
Able to manage workloads effectively and prioritise tasks
Positive, proactive approach with a willingness to learn and develop

Job Responsibility

Provide first-line technical support via phone, email, and ticketing system
Log, manage, and resolve support tickets in line with agreed service levels
Troubleshoot issues relating to Microsoft 365, Windows operating systems, Active Directory, and basic networking
Support end-user hardware including laptops, desktops, printers, mobile devices, and VoIP systems
Escalate complex issues to senior engineers when required
Keep users informed throughout the lifecycle of support tickets
Work closely with colleagues and third-party suppliers to ensure timely issue resolution
Maintain accurate documentation and update knowledge base articles where appropriate
Contribute ideas and improvements to enhance service delivery and team efficiency

What we offer

Opportunity to join a growing and supportive IT team
Exposure to a wide range of technologies and client environments
Ongoing training and development opportunities
Clear career progression within a successful IT services business
Collaborative and professional working environment

Fulltime

1st Line Support Engineer

Our award-winning client, a growing and customer-focused Managed Service Provide...

Location

United Kingdom , Corby

Salary:

26000.00 - 28000.00 GBP / Year

NEXTECH GROUP

Expiration Date

Until further notice

Requirements

Previous experience in a 1st Line / Service Desk / IT Support role (ideally within an MSP)
Strong knowledge of Windows 10/11 and Microsoft 365
Basic understanding of networking (TCP/IP, DNS, DHCP)
Experience with Active Directory / Azure AD
Excellent communication and problem-solving skills
A proactive and customer-focused approach

Job Responsibility

Provide 1st line technical support via phone, email, and remote tools
Log, prioritise, and resolve IT support tickets in line with SLAs
Troubleshoot hardware, software, and basic network issues
Support users with Microsoft 365, Windows 10/11, and common business applications
Escalate complex issues to 2nd/3rd line teams where necessary
Assist with user account management (Active Directory / Azure AD)
Deliver excellent customer service and maintain strong client relationships

What we offer

Ongoing training and career development
Exposure to a wide variety of technologies and clients
Supportive team environment
Additional company benefits

Fulltime

1st Line Support Engineer

We are supporting an established organisation who is seeking to appoint a 1st Li...

Location

United Kingdom , Rochester

Salary:

22000.00 - 26250.00 GBP / Year

DataCareers

Expiration Date

Until further notice

Requirements

Excellent communication skills, particularly over the telephone, with the ability to explain technical issues clearly both verbally and in writing
The ability to build rapport with customers
Strong logical and analytical thinking, with a methodical approach to problem-solving
A solution-focused mindset with good prioritisation skills
Resilience and persistence when working under pressure
High levels of accuracy and attention to detail
The ability to work both independently and as part of a team
A self-motivated and proactive attitude, with a willingness to learn and share knowledge
A professional, empathetic and customer-focused approach
Strong administrative and organisational skills

Job Responsibility

Logging and progressing 1st line support calls
Conducting customer follow-up calls to ensure satisfaction
Promoting relevant products and services to the existing customer base
Logging support requests received via email into the support desk system
Maintaining remote access/support documentation and updating customer records within the CRM system
Setting, maintaining and exceeding customer service standards
Encouraging customer feedback and identifying opportunities for service improvement
Escalating or resolving issues within agreed response and resolution timeframes
Ensuring all outstanding support calls are progressed and resolved promptly

What we offer

Bonus
On Call

Fulltime

1st Line Support Engineer

The IT Support Engineer will work as part of a team to deliver high quality cust...

Location

United Kingdom , Portsmouth

Salary:

25035.44 - 25747.35 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Providing phone/remote support & assistance
Excellent customer care
Desktop Support
Hardware Repairs
Software Installation
Projector, cabling, troubleshooting
Assisting in projects and IT activities as required

Job Responsibility

Deliver high quality customer support in the troubleshooting and resolution of technical support issues
Providing quality customer service, helping colleagues with IT issues, supporting members of the IT team with projects

What we offer

Annual Leave: 25 days total and closure for winter shutdown period in line with Hampshire County Council school holidays & statutory bank holidays
Pension: Generous Local Government pension
Learning & Development: Programmes by The Community Adult Education Department
Staff Development: Access to the College staff development programmes and CPD
Onsite Discounts: City of Portsmouth College Hair Salon & 50% off at the City of Portsmouth College Sports Centre
Online Discounts: Unidays, Student Beans, and Totum with a City of Portsmouth College email address
Parking: Free car parking across all campus sites (apart from Arundel)
Blue Light Card: providing several discounts for clothing, electrical goods, food and days out, even concert tickets!

Fulltime

1st Line Support Engineer

The IT Support Engineer will work as part of a team to deliver high quality cust...

Location

United Kingdom , Portsmouth

Salary:

24424.82 - 25119.37 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Providing phone/remote support & assistance
Excellent customer care
Desktop Support
Hardware Repairs
Software Installation
Projector, cabling, troubleshooting
Assisting in projects and IT activities as required

Job Responsibility

Deliver high quality customer support in the troubleshooting and resolution of technical support issues
Providing quality customer service, helping colleagues with IT issues, supporting members of the IT team with projects

What we offer

Annual Leave: 25 days total and closure for winter shutdown period in line with Hampshire County Council school holidays & statutory bank holidays
Pension: Generous Local Government pension
Learning & Development: Programmes by The Community Adult Education Department
Staff Development: Access to the College staff development programmes and CPD
Onsite Discounts: City of Portsmouth College Hair Salon & 50% off at the City of Portsmouth College Sports Centre
Online Discounts: Unidays, Student Beans, and Totum with a City of Portsmouth College email address
Parking: Free car parking across all campus sites (apart from Arundel)
Blue Light Card: providing several discounts for clothing, electrical goods, food and days out, even concert tickets!

Fulltime

1st line support engineer

A close-knit, smaller growing IT support team looking for someone with at least ...

Location

United Kingdom , St Ives

Salary:

27000.00 - 28000.00 GBP / Year

Global Technology Solutions Ltd.

Expiration Date

Until further notice

Requirements

Minimum 1 year in industry
Good planning, verbal and written communication skills
Wide knowledge of computing principles independent of vendor specific technology
Clean UK driving licence and appropriate car

Job Responsibility

Providing technical support via telephone and use of remote control software, with occasional site visits
Investigating hardware, software and malware issues
Maintaining accurate documentation
Create and follow standard operating processes (SOPs)
Monitoring progress of tickets
Installing and configuring hardware and software
Providing support for Microsoft 365 including SharePoint, and managing users and email accounts
Management of email services on mobile devices and tablets
Liaising with customers via email and phone

What we offer

20 days holiday + bank holidays
Standard working hours Monday – Friday 8.30 – 5.00
Potential to progress/develop to 2nd/3rd line support
Onsite car parking & free refreshments (tea and coffee)
Continuous training
Pension Scheme enrolment

Fulltime

1st Line Support Engineer

Our client is an award-winning Managed Service Provider (MSP), recognised for de...

Location

United Kingdom , Buckingham

Salary:

28000.00 GBP / Year

NEXTECH GROUP

Expiration Date

Until further notice

Requirements

Experience in a 1st Line IT Support role (MSP exposure beneficial)
Working knowledge of Windows OS and Microsoft 365
Basic Active Directory experience
Strong communication and customer service skills
UK Driving License Required

Job Responsibility

Provide remote office support to end users
Log and manage incidents and service requests via a ticketing system
Troubleshoot issues across Windows 10/11 and Microsoft 365
Perform basic Active Directory user administration
Support hardware, peripherals, and meeting room technology
Escalate complex issues to 2nd line teams with clear documentation
Deliver excellent customer service and maintain SLA standards

What we offer

Competitive starting salary
Company pension scheme
25 days annual leave plus bank holidays
Paid certifications and study support
Clear career progression and development plans
Supportive and friendly team environment
Exposure to a wide range of technologies and client environments
Employee assistance programme

Fulltime

Service Desk 1st Line Support Engineer

This role is to provide first level IT support and IT administration duties to a...

Location

United Kingdom , Altrincham

Salary:

24231.00 GBP / Year

Noble Live-In Care

Expiration Date

Until further notice

Requirements

A passion for IT and developing an IT support related career
Ability to absorb and retain information quickly
Highly self-motivated and directed
Keen attention to detail
Proven analytical and problem-solving abilities
Ability to effectively prioritize and execute tasks in a high-pressure environment
Exceptional customer service orientation
Experience working in a team-oriented, collaborative environment
Approaching the customer with a positive attitude at all times
Being friendly and helpful even during stressful events

Job Responsibility

Triaging and categorising IT tickets to ensure efficient assignment to appropriate support teams
Providing updates on existing IT tickets to end users when requested
Chasing approvals and process on open requests
Escalating unresolved or breached SLA issues to senior team members when necessary
Provide IT support such as reboots, password resets, Creation of user accounts, emails accounts and folder permissions
IT administration tasks on core operational business systems
Act as an overflow for support phone calls when lines are exceptionally busy
Support the Desktop Services team with ad-hoc duties such as packaging items for delivery
Assist in configuring IT hardware including Mobile Phones, Tablets, Laptops and Desktops
Basic software installation’s

What we offer

25 days Holiday plus bank holidays
Your birthday off
Occupational Maternity Pay & Adoption Pay
Occupational Paternity Pay
Death in Service Payment
Occupational Sick Pay

Fulltime

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1st Line Support Engineer

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