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1st Line Support Engineer

nextech-group.co.uk Logo

NEXTECH GROUP

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Location:
United Kingdom , Corby

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Category:
IT - Administration

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Contract Type:
Employment contract

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Salary:

26000.00 - 28000.00 GBP / Year
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Job Description:

Our award-winning client, a growing and customer-focused Managed Service Provider (MSP), is seeking a 1st Line Support Engineer to join their expanding support team. This is an excellent opportunity for someone early in their IT career who is passionate about technology and delivering outstanding customer service, with the chance to gain exposure to a wide range of systems and environments.

Job Responsibility:

  • Provide 1st line technical support via phone, email, and remote tools
  • Log, prioritise, and resolve IT support tickets in line with SLAs
  • Troubleshoot hardware, software, and basic network issues
  • Support users with Microsoft 365, Windows 10/11, and common business applications
  • Escalate complex issues to 2nd/3rd line teams where necessary
  • Assist with user account management (Active Directory / Azure AD)
  • Deliver excellent customer service and maintain strong client relationships

Requirements:

  • Previous experience in a 1st Line / Service Desk / IT Support role (ideally within an MSP)
  • Strong knowledge of Windows 10/11 and Microsoft 365
  • Basic understanding of networking (TCP/IP, DNS, DHCP)
  • Experience with Active Directory / Azure AD
  • Excellent communication and problem-solving skills
  • A proactive and customer-focused approach

Nice to have:

  • Exposure to ticketing systems and remote support tools
  • Understanding of cloud technologies (Azure, SharePoint, Teams)
  • Relevant IT certifications (e.g. CompTIA, Microsoft)
What we offer:
  • Ongoing training and career development
  • Exposure to a wide variety of technologies and clients
  • Supportive team environment
  • Additional company benefits

Additional Information:

Job Posted:
March 21, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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