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1st Line Support Engineer

nextech-group.co.uk Logo

NEXTECH GROUP

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Location:
United Kingdom , Buckingham

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

28000.00 GBP / Year
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Job Description:

Our client is an award-winning Managed Service Provider (MSP), recognised for delivering high-quality IT support and exceptional customer service. They are seeking a motivated 1st Line Support Engineer to provide on-site technical support and act as the first point of contact for end users.

Job Responsibility:

  • Provide remote office support to end users
  • Log and manage incidents and service requests via a ticketing system
  • Troubleshoot issues across Windows 10/11 and Microsoft 365
  • Perform basic Active Directory user administration
  • Support hardware, peripherals, and meeting room technology
  • Escalate complex issues to 2nd line teams with clear documentation
  • Deliver excellent customer service and maintain SLA standards

Requirements:

  • Experience in a 1st Line IT Support role (MSP exposure beneficial)
  • Working knowledge of Windows OS and Microsoft 365
  • Basic Active Directory experience
  • Strong communication and customer service skills
  • UK Driving License Required

Nice to have:

  • MSP environment experience
  • Basic networking knowledge
  • ITIL or entry-level IT certifications
What we offer:
  • Competitive starting salary
  • Company pension scheme
  • 25 days annual leave plus bank holidays
  • Paid certifications and study support
  • Clear career progression and development plans
  • Supportive and friendly team environment
  • Exposure to a wide range of technologies and client environments
  • Employee assistance programme

Additional Information:

Job Posted:
January 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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