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1st Line Support Engineer

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360 Resourcing Solutions

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Location:
United Kingdom , Portsmouth

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Category:
IT - Administration

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Contract Type:
Employment contract

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Salary:

24424.82 - 25119.37 GBP / Year
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Job Description:

The IT Support Engineer will work as part of a team to deliver high quality customer support in the troubleshooting and resolution of technical support issues. Team working and communications within an overall approach that values people will be of key importance.

Job Responsibility:

  • Deliver high quality customer support in the troubleshooting and resolution of technical support issues
  • Providing quality customer service, helping colleagues with IT issues, supporting members of the IT team with projects

Requirements:

  • Providing phone/remote support & assistance
  • Excellent customer care
  • Desktop Support
  • Hardware Repairs
  • Software Installation
  • Projector, cabling, troubleshooting
  • Assisting in projects and IT activities as required
What we offer:
  • Annual Leave: 25 days total and closure for winter shutdown period in line with Hampshire County Council school holidays & statutory bank holidays
  • Pension: Generous Local Government pension
  • Learning & Development: Programmes by The Community Adult Education Department
  • Staff Development: Access to the College staff development programmes and CPD
  • Onsite Discounts: City of Portsmouth College Hair Salon & 50% off at the City of Portsmouth College Sports Centre
  • Online Discounts: Unidays, Student Beans, and Totum with a City of Portsmouth College email address
  • Parking: Free car parking across all campus sites (apart from Arundel)
  • Blue Light Card: providing several discounts for clothing, electrical goods, food and days out, even concert tickets!

Additional Information:

Job Posted:
March 02, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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