1st line support engineer Job at Global Technology Solutions Ltd. (St Ives)

Job Description

A close-knit, smaller growing IT support team looking for someone with at least one year of hands-on experience providing technical support to businesses. If you’re someone who enjoys solving problems, learning new technologies, and making a real difference to users’ day-to-day IT experience, we’d love to hear from you. This is an ideal role for someone who wants to develop their skills in a varied, client-focused environment. You’ll be supporting a range of small and medium-sized businesses within about 25 miles of St Ives – so expect plenty of variety. We value clear, friendly communication, and a willingness to adapt – because no two clients or days are ever quite the same.

Job Responsibility

Providing technical support via telephone and use of remote control software, with occasional site visits
Investigating hardware, software and malware issues
Maintaining accurate documentation
Create and follow standard operating processes (SOPs)
Monitoring progress of tickets
Installing and configuring hardware and software
Providing support for Microsoft 365 including SharePoint, and managing users and email accounts
Management of email services on mobile devices and tablets
Liaising with customers via email and phone

Requirements

Minimum 1 year in industry
Good planning, verbal and written communication skills
Wide knowledge of computing principles independent of vendor specific technology
Clean UK driving licence and appropriate car

Nice to have

Microsoft 365 – good working knowledge of 365 portal, setting up new accounts, Outlook, SharePoint, Teams etc.
Working knowledge of Word and Excel
Good understanding of security and ability to explain importance to end users
Familiarity with backup principles and experience with at least 1 platform
Apple Mac experience would be nice
Working knowledge of networking and firewalls, Group Policy, Exchange Server, Active Directory
Service desk software, RMM