1st Line Support Agent Job at Pertemps Network Group (Birmingham)

1st Line Support Agent

Step into a fast-paced, forward-thinking company where your development genuinel...

Location

United Kingdom , Birmingham

Salary:

16.02 GBP / Hour

Pertemps Network Group

Expiration Date

Until further notice

Requirements

Previous experience in 1st Line Support, IT Help Desk, Service Desk or Technical Support (helpful but not essential)
Strong problem-solving and troubleshooting skills
Excellent communication and call-handling ability
Comfortable supporting Windows OS, Microsoft Office 365 and basic networking issues
Ability to manage workload in a fast-paced, target-driven environment
Full flexibility for shift work between 7:00 AM and 1:00 AM, 365 days a year

Job Responsibility

Provide quick, reliable 1st Line IT Support across corporate and retail systems
Log and manage incidents using a ticketing system in line with SLA targets
Support retail POS systems, in-store equipment, payroll applications and business-critical software
Deliver excellent customer service with a confident and professional phone manner
Escalate complex issues to 2nd Line Support / Desktop Support Engineers when required
Work efficiently in a high-volume IT Help Desk environment

What we offer

Ongoing training in IT systems and service desk tools
Fun, social and supportive team culture
A company that promotes internal progression and IT career development

Fulltime

Facility Service Center Agent with Danish

Circle K Business Center Poland is looking for a new team player to join as a Fa...

Location

Poland , Warszawa

Salary:

Not provided

Circle K

Expiration Date

Until further notice

Requirements

Fluent Danish language skills
Very good English and other foreign language is an advantage
Quick learner, ambitious and well organized/structured
University degree or equivalent working experience (technical university degree preferred)
Higher education in mechanic, electric or similar (technical university degree preferred)
Experience in technical support as advantage
Ability to understand customer demands and come up with solutions to their problems
High service orientation
Good teamwork skills

Job Responsibility

Technical support for assets and equipment located in CK stores
Further troubleshooting and advice to the reported technical/functional issues (including Nuvolo issues) transferred from 1st line support
Ordering maintenance and repair service from external Suppliers and follow up on deliveries (supervision according to the SLA for created WO)
Maintain equipment documentation including specifications, warranties, life-cycle, maintenance needs and operating instructions
Active communication to all parties involved (SM, service companies, maintenance engineers, technicians, etc.) for effective problem resolution
Costs approvals and contacts with Finance Teams and Vendors to solved payments related problems

What we offer

Annual bonus
Private medical care
Cafeteria Platform/Multisport
Language lessons subsidized by the company
Group insurance
Attractive discounts for products and services at our stations
Employee stock purchase plan
Employee Assistance Program (Lyra)
Modern and convenient office
Friendly work atmosphere

Fulltime

Facility Service Center Agent with Polish & English

Circle K is currently looking for Facility Service Center Agent who will be resp...

Location

Poland , Warszawa

Salary:

Not provided

Circle K

Expiration Date

Until further notice

Requirements

Very good Polish and English
Quick learner, ambitious and well organized/structured
University degree or equivalent working experience (Law studies degree preferred)
Understanding legal theory and applying this to real life circumstances
Ability to understand customer demands and come up with solutions to their problems
High service orientation
Good teamwork skills

Job Responsibility

Technical support for assets and equipment located in CK stores
Further troubleshooting and advice to the reported technical/functional issues (including Nuvolo issues) transferred from 1st line support
Ordering maintenance and repair service from external Suppliers and follow up on deliveries (supervision according to the SLA for created WO)
Maintain equipment documentation including specifications, warranties, life-cycle, maintenance needs and operating instructions
Active communication to all parties involved (SM, service companies, maintenance engineers, technicians, etc.) for effective problem resolution
Cost approvals and contact with Finance Teams and Vendors to solve payments related problems

What we offer

Annual bonus
Private medical care
Cafeteria Platform/Multisport
Language lessons subsidized by the company
Group insurance
Attractive discounts for products and services at our stations
Employee stock purchase plan
Employee Assistance Program (Lyra)
Modern and convenient office
Friendly work atmosphere

Fulltime

Senior Service Support Analyst

As a Service Support Analyst you will work as part of a Managed Service team to ...

Location

United Kingdom , Bristol; London; Manchester; Swansea

Salary:

43000.00 - 53000.00 GBP / Year

Made Tech

Expiration Date

Until further notice

Requirements

Strong IT background with experience supporting digital and/or data services in the production environment
Strong customer service background, working in 2nd line support
A logical, analytical approach to problem solving
Knowledge of network and firewall infrastructure
An understanding of the UK public sector
Familiarity with scripting (Python, SQL etc.) skills and knowledge of how they are used for administration, monitoring and support tool configuration
Familiarity with IaC (Terraform, Ansible etc.) and DevOps (GitLab, Bitbucket etc.) tools and knowledge of how they are used for deployments
Experience of running disaster recovery activities in the production environment
Understanding of ITIL and ISO20000
Familiar with following incident, change and problem management processes

Job Responsibility

Responsible for the efficient triage and resolution of issues to minimise the impact to our clients and their end users - collaborating with internal and client teams where required
Provide first fixes for incidents wherever possible, escalating with appropriate handover where required
Pro-actively monitor and manage production solutions to maintain availability and performance
Provide shift based coverage, performing handover to support teams on preceding and subsequent shifts
Provide feedback and propose solutions to the wider team on how to improve performance, capacity and usability
Communicating clearly with various support teams such as security or product regarding active incidents, problems or changes
Manage user service requests such as IAM or tool provisioning in line with contracted SLAs
Provide technical, operational and communication support during major incidents or outages
Maintaining CMDB records including patches, upgrades and licences
Talking with end users and/or Level 1 agents to determine the nature of problems, diagnosing the source of issues

What we offer

Flexible benefit platform which includes a Smart Tech scheme
Cycle to work scheme
Individual benefits allowance which you can invest in a Health care cash plan or Pension plan
Optional social and wellbeing calendar of events
30 days of paid annual leave plus bank holidays
Flexible Working Hours
Flexible Parental Leave
Remote Working (part time remote working for all our staff)
Paid counselling as well as financial and legal advice

Fulltime

Service Support Analyst

As a Service Support Analyst you will work as part of a Managed Service team to ...

Location

United Kingdom , Bristol; London; Manchester; Swansea

Salary:

33000.00 - 43000.00 GBP / Year

Made Tech

Expiration Date

Until further notice

Requirements

Strong IT background with experience supporting digital and/or data services in the production environment
Strong customer service background, working in 2nd line support
A logical, analytical approach to problem solving
Knowledge of network and firewall infrastructure
An understanding of the UK public sector
Familiar with solutions that use scripting (Python, SQL etc.), IaC (Terraform, Ansible etc.) and DevOps (GitLab, Bitbucket etc.) tools
Experience of supporting disaster recovery activities in the production environment
Understanding of ITIL and ISO20000
An ability to run or lead an ITIL process/function such as Incident, Problem, Change or Release Management
Familiar with following incident, change and problem management processes

Job Responsibility

Responsible for the efficient triage and resolution of issues to minimise the impact to our clients and their end users - collaborating with internal and client teams where required
Provide first fixes for incidents wherever possible, escalating with appropriate handover where required
Pro-actively monitor and manage production solutions to maintain availability and performance
Provide shift based coverage, performing handover to support teams on preceding and subsequent shifts
Provide feedback and propose solutions to the wider team on how to improve performance, capacity and usability
Communicating clearly with various support teams such as security or product regarding active incidents, problems or changes
Manage user service requests such as IAM or tool provisioning in line with contracted SLAs
Provide technical, operational and communication support during major incidents or outages
Maintaining CMDB records including patches, upgrades and licences
Talking with end users and/or Level 1 agents to determine the nature of problems, diagnosing the source of issues

What we offer

30 days Holiday
Flexible Working Hours
Flexible Parental Leave
Remote Working
Paid counselling
Smart Tech scheme
Cycle to work scheme
individual benefits allowance which you can invest in a Health care cash plan or Pension plan
optional social and wellbeing calendar of events

Fulltime

Senior Vice-President, Risk Reporting Sr. Officer

The Risk Reporting SVP role is responsible for global and independent risk repor...

Location

India , Mumbai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

10+ years of relevant experience
Strong understanding of consumer credit risk, wholesale credit risk, and related data
Track record of delivering complex projects related to data, aggregation, and reporting
Bachelor’s or Master’s degrees in business, finance, economics, computer science or other analytically intensive discipline (preferred)
Ability to synthesize complex data/analytics into succinct and effective presentations
Prior leadership in risk analytics, reporting/BI (Tableau, Python, and SAS) and data preferred
Ability to multi-task effectively in a dynamic, high-volume, and complex environment with a practical solutions-driven approach
Excellent verbal and written communication skills, with a proven track record of engagement with senior leadership teams
Strong interpersonal skills including influencing, facilitation, and partnering skills, able to leverage relationships and work collaboratively across an organization
Effective negotiation skills, a proactive and 'no surprises' approach in communicating issues and strength in sustaining independent views

Job Responsibility

Define and substantiate scope, identifying dependencies, and agreeing with stakeholders for Enterprise Data Use Case (UC) requirements
Document requirements for improving Retail Credit Risk, Wealth Risk, and Investment Risk data to support timely and effective Risk Management and Oversight
Lead the strategy, approach and automation of reporting, measurements, and analytics for all risk reports supporting the USPB and Wealth Risk CROs, Regulators, and Risk management
Work with the various project teams to ensure key milestones are achieved for each phase of the project including requirement documentation, UAT, production parallel and sustainability
Regularly and effectively communicate with senior stakeholders, both verbally and written, the strategic vision of target state risk management strategy, as well as progress of path to strong effort
Timely, quality, and compliant risk reporting, measurements, and analytics
Reporting rationalization and redesign to meet, leverage and align with path to strong transformation in progress – including revision of reports to adopt new/changing risk taxonomies and aggregation requirements, new systems of record and authorized data sources and new reporting/oversight infrastructure and BI/analytics tools, to deliver updated and new risk aggregations that meet changing organizational needs and regulatory/policy requirements
Work in close partnership with USPB Risk and Wealth Risk CAO peers, Risk Policy/Process owners and stakeholders across first and second line of defense to rationalize, simplify and digitize risk reporting
Design, coordinate, and prepare executive materials for USPB and Wealth CRO and management team’s senior presentations to the Board, risk committees, and regulators, including any ad-hoc materials
Partner with Independent Risk Management and In-Business/Country Risk Management to address new risk monitoring or regulatory requirements

What we offer

Access to telehealth options, health advocates, confidential counseling
Expanded Paid Parental Leave Policy
Programs and services for physical and mental well-being
Access to learning and development resources
Generous paid time off packages
Resources and tools to volunteer in the communities

Fulltime

1st Officer Hapag Lloyd Cruises

Location

Salary:

Not provided

TUI

Expiration Date

Until further notice

Requirements

Valid Chief Officer Certificate of Competency and required STCW trainings
Previous experience as a Watch Officer on board a cruise ship
Highly self-motivated, resilient under pressure, and solution-oriented
Structured, precise, and creative working style with strong implementation skills
Demonstrates ownership and accountability across all performance areas
Excellent German and English skills, both written and spoken

Job Responsibility

Ensure compliance with ISPS, SSP, SQM, flag state, and national regulations under the supervision of the Ship Security Officer (SSO)
Manage gangway operations, including access control, visitor documentation, and crew training, ensuring smooth and secure operations
Operate and maintain security equipment, conduct safety drills, and report malfunctions to the Staff Captain
Conduct environmental training, maintain related documentation, and oversee pest control measures in line with company standards
Coordinate with port agents for waste and water management (e.g., garbage, sludge, bilge water)
Maintain and train crew on Ballast Water and Garbage Management Plans
review voyage plans with environmental considerations
Train crew in shipboard safety procedures according to the muster list
Support risk assessments and manage work permit processes efficiently
Oversee accident reporting and ensure accurate and complete documentation

What we offer

Employment contract directly with TUI Cruises GmbH, including social insurance if you are resident in Germany
Personal contact persons at TUI Cruises for your professional and personal concerns
1:1 rotation
International working environment in diverse and open-minded teams
Uniform provided, with complimentary onboard cleaning service
Exclusive crew offer on board with gym, sun deck, shore excursions, crew bar and crew events
Opportunity to explore some of the world’s most beautiful destinations during your leisure time
Organization and coverage of your arrival and departure costs
Board and lodging on board included: Free accommodation in a single cabin with private bathroom

Fulltime

New

Revenue Accounting Senior Officer

Reporting to the Revenue Accounting Manager, as Revenue Accounting Senior Office...

Location

Lithuania , Vilnius

Salary:

2670.00 - 3360.00 EUR / Month

Alter Domus

Expiration Date

Until further notice

Requirements

Minimum 3 years of combined experience in audit, accounting, and/or financial reporting, ideally gained within Big4 firms and/or multinational organizations
Working knowledge of IFRS and/or US GAAP, particularly as it relates to revenue recognition (IFRS 15 / ASC 606)
Strong technical accounting skills with attention to detail and accuracy
Proficiency in Excel and financial systems
Strong analytical and problem-solving abilities with a continuous improvement mindset

Job Responsibility

Prepare accurate monthly, quarterly, and annual revenue reports for assigned entities/regions in accordance with IFRS and Local GAAP
Perform revenue recognition analysis and ensure compliance with relevant accounting standards
Review and validate revenue transactions
Assist in the preparation of revenue-related sections of financial statements and disclosures
Analyze revenue trends and variances
Support month-end and year-end close processes
Work closely with business stakeholders to understand revenue streams
Liaise with regional finance teams
Coordinate with the billing and collections teams
Prepare audit documentation and schedules

What we offer

Support for professional accreditations such as ACCA and study leave
Flexible arrangements, generous holidays, plus an additional day off for your birthday
Continuous mentoring along your career progression
Active sports, events and social committees across our offices
24/7 support available from our Employee Assistance Program
The opportunity to invest in our growth and success through our Employee Share Plan
Plus additional local benefits depending on your location

Fulltime

1st Line Support Agent

Pertemps Network Group

Location:
United Kingdom , Birmingham

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 19, 2026

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