1st Line Support Agent Job at Pertemps Network Group (Birmingham)

1st Line Support Agent

Step into a fast-paced, forward-thinking company where your development genuinel...

Location

United Kingdom , Birmingham

Salary:

16.02 GBP / Hour

Pertemps Network Group

Expiration Date

Until further notice

Requirements

Previous experience in 1st Line Support, IT Help Desk, Service Desk or Technical Support (helpful but not essential)
Strong problem-solving and troubleshooting skills
Excellent communication and call-handling ability
Comfortable supporting Windows OS, Microsoft Office 365 and basic networking issues
Ability to manage workload in a fast-paced, target-driven environment
Full flexibility for shift work between 7:00 AM and 1:00 AM, 365 days a year

Job Responsibility

Provide quick, reliable 1st Line IT Support across corporate and retail systems
Log and manage incidents using a ticketing system in line with SLA targets
Support retail POS systems, in-store equipment, payroll applications and business-critical software
Deliver excellent customer service with a confident and professional phone manner
Escalate complex issues to 2nd Line Support / Desktop Support Engineers when required
Work efficiently in a high-volume IT Help Desk environment

What we offer

Ongoing training in IT systems and service desk tools
Fun, social and supportive team culture
A company that promotes internal progression and IT career development

Fulltime

Markets Data Risk Controls Lead, North America, Senior Vice President

This role is part of the Markets Data Risk team within Markets COO, focusing on ...

Location

Canada , Mississauga

Salary:

142400.00 - 213600.00 USD / Year

Citi

Expiration Date

Until further notice

Requirements

10+ years of experience working with Markets (1st or 2nd line) with a strong understanding of data analytics, financial products, operational intricacies, and various Markets asset classes (Equities, Rates, FX, Markets Treasury, Spread Products, Commodities), including data structures, valuation methodologies, and CDE requirements
Comprehensive understanding of how data influences business decisions, including expertise in data analysis, threshold monitoring, and data anomaly identification/resolution
Extensive experience in designing, operating, and/or monitoring key controls within Citi Risk and Control (CRC) and the associated Manager's Control Assessment (MCA) tool, particularly within Markets trading environments
Strong controls mindset, adept at identifying, mitigating, communicating, and escalating risks effectively
Understanding of Basel regulatory requirements such as the Fundamental Review of the Trading Book (FRTB) and/or the Standardized Approach for calculating Counterparty Credit Risk (SA-CCR)
Proficiency in Microsoft Excel, PowerPoint, Visio, and Word
Working knowledge of SQL for data extraction and analysis
Familiarity with data visualization tools, such as Tableau
Experience with prompt engineering and interacting with agentic AI systems
Bachelor's/University degree, Master's degree preferred

Job Responsibility

Manage the execution of Markets data controls by facilitating the remediation of exceptions from Root Cause Analysis (RCA) through Sustainability
continuously monitor controls to mitigate data risks, particularly for Markets data, Critical Data Elements (CDEs), and associated Data Quality (DQ) validations, ensuring operating effectiveness
Drive standardization and consistent evidencing of controls, and lead initiatives to enhance Markets data controls, including UAT testing and production validation
Analyze data control metrics, actively identifying and understanding data quality issues (including end-to-end data flows), and lead remediation efforts in alignment with strategic data programs
Utilize control management skills to develop a data controls team equipped with specialist data analysis and/or risk and control skillsets to effectively operate controls
Provide expert data risk advisory, supporting strategic data execution, and offering guidance on data policies and procedures to business and stakeholders
Drive control enhancements, lead working groups with stakeholders and technology partners, and manage project delivery
Liaise effectively with Internal Audit and regulators to articulate control implementation, data quality metrics, and associated remedial actions, while supporting engagements, identifying corrective actions, and ensuring timely responses
Prepare presentations to update senior management and various governance committees on developments, emerging data quality risks, control issues, and enhancements
Update and maintain a robust Manager’s Control Assessment (MCA) in compliance with the Citi’s Risk Policy

Fulltime

HRBP Biotech

The HR Business Partner (HRBP) – Biotech is a hands-on HR leader who will partne...

Location

United States , San Mateo

Salary:

137000.00 - 171000.00 USD / Year

Dompé

Expiration Date

Until further notice

Requirements

Bachelor's degree in Human Resources, Business Administration, Organizational Psychology, or a related field required
8+ years of progressive HR experience, with a minimum of 5 years in an HRBP or HR generalist role supporting the commercial
Demonstrated experience leading workplace investigations and managing complex employee relations matters independently
Proven experience owning the execution of performance management cycles end-to-end, including compensation review and promotion processes
Track record of coaching and advising 1st and 2nd line managers on people management, performance, and leadership effectiveness
Experience supporting global or matrixed populations, ideally in organizations with European locations
Experience in high-growth environment where scaling process and infrastructure is required
Strong working knowledge of US federal, state (particularly California), and local employment law
MBA, JD, Master's in HR/OD, or other advanced degree strongly preferred
SHRM-SCP, SPHR, or equivalent HR certification strongly preferred

Job Responsibility

Serve as the lead on all employee relations matters for the supported population, including conducting and managing workplace investigations from intake through resolution and documentation
Partner with Compliance and external employment counsel (legal) as needed on sensitive, complex, or high-risk investigations, ensuring thorough, fair, and legally compliant processes
Advise and coach managers on progressive discipline, performance concerns, workplace conduct issues, and conflict resolution
Monitor employee relations trends and proactively identify systemic issues
Educate managers on legal practices, acceptable workplace behaviors, and appropriate counseling methods
Provide input on the continuous improvement, and strategic evolution of Dompé's performance management framework
Lead the end-to-end execution of the annual performance management cycle for the global biotech employees and managers
Assist in the annual compensation review and promotion process for the supported population
Ensure managers are equipped with the tools, templates, and coaching needed to deliver meaningful performance feedback
Provide 1st and 2nd line management coaching for global biotech leaders

What we offer

Comprehensive medical benefits
Generous vacation / holiday time off
Competitive 401(K) matching
Incentive bonus

Fulltime

Facility Service Center Agent

Looking for new opportunities in your career? Wherever you're heading, let's go ...

Location

Poland , Warszawa

Salary:

Not provided

Circle K

Expiration Date

Until further notice

Requirements

Fluent Danish language skills
Very good English and other foreign language is an advantage
Quick learner, ambitious and well organized/structured
University degree or equivalent working experience (technical university degree preferred)
Higher education in mechanic, electric or similar (technical university degree preferred)
Experience in technical support as advantage
Ability to understand customer demands and come up with solutions to their problems
High service orientation
Good teamwork skills

Job Responsibility

Technical support for assets and equipment located in CK store
Further troubleshooting and advice to the reported technical/functional issues transferred from 1st line support
Ordering maintenance and repair service from external Suppliers and follow up on deliveries (supervision according to the SLA)
Maintain equipment documentation including specifications, warranties, life-cycle, maintenance needs and operating instructions
Active communication to all parties involved (SM, service companies, maintenance engineers, technicians, etc.) for effective problem resolution
Costs approvals and contacts with Finance Teams and Vendors to solved payments related problems

What we offer

Contract of employment
Annual bonus
Private medical care
Cafeteria Platform/Multisport
Language lessons subsidized by the company
Group insurance
Attractive discounts for products and services at our stations
Employee stock purchase plan
Employee Assistance Program (Lyra)
Modern and convenient office

Fulltime

Service Desk Agent With Italian/Spanish

Start your journey in the IT world with a Global Leader! Are you looking for a c...

Location

Poland , Katowice

Salary:

Not provided

Randstad

Expiration Date

July 31, 2026

Requirements

Good written and oral communication skills in English and very good knowledge of Italian/Spanish
Fundamental computer user knowledge (MS Office, Windows, basic PC networking)
Ability to build empathy with users and communicate technical solutions in a clear, understandable way
Analytical and logical thinking with a strong drive to resolve issues effectively
Excellent time management skills and the ability to work under pressure in a dynamic environment
A flexible approach and the willingness to cooperate within a global, diverse team

Job Responsibility

Acting as the first line of support for users regarding routine and non-routine IT incidents and requests (e.g., password resets, software troubleshooting)
Receiving, logging, classifying, and prioritizing all incoming calls and tickets
Performing 1st line diagnosis and providing immediate resolutions for hardware and software issues whenever possible
Routing unresolved incidents to appropriate resolver groups and following up until the issue is closed
Maintaining precise records of calls, including asset details, troubleshooting steps, and user satisfaction
Identifying recurring issues and flagging successful resolutions to be added to the internal Knowledge Base

What we offer

Unique "Internal First" promotion policy
Nearly 100% remote work
2 paid "happy hours" per month (3 extra days off per year)
Additional day off after using holiday entitlement
Holiday allowance
Referral program bonus
Private medical care
Group life insurance
24/7 Employee Support Program
Free e-learning platforms

Fulltime

Group IT Service Desk Agent

Keep a Global Business Moving Through Great IT Support Group IT Service Desk Ag...

Location

United Kingdom , Brentford End

Salary:

28000.00 - 33000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Experience in 1st line IT support
Strong troubleshooting mindset
Clear written and verbal communication skills
Confidence supporting non-IT users in a professional and approachable way
Ability to manage ticket volumes and stay organised under pressure
Strong customer focus and a proactive attitude

Job Responsibility

Provide first-line support to users experiencing technical issues through walk-ups, Teams, live chat, phone and email
Handle issues such as login and access problems, software installations, hardware provisioning and account administration
Use remote desktop tools to support users working off-site or remotely
Troubleshoot and resolve technical issues efficiently, escalating where necessary
Maintain clear and effective communication with users, keeping them updated on issue status, expected resolution times and next steps
Develop and maintain a knowledge base of common issues and solutions to improve response times and self-service capability
Support effective system monitoring and contribute to a high-quality user support experience

What we offer

30 days holiday plus Bank Holidays
5% Contributory Pension scheme
Family life assurance (3x salary)
Private healthcare from day 1
Enhanced maternity and paternity pay
Cycle to work scheme
Learning and career development support
Employee recognition programme
Corporate discount scheme
Retail discounts and cashback

Fulltime

Senior Service Support Analyst

As a Service Support Analyst you will work as part of a Managed Service team to ...

Location

United Kingdom , Bristol; London; Manchester; Swansea

Salary:

43000.00 - 53000.00 GBP / Year

Made Tech

Expiration Date

Until further notice

Requirements

Strong IT background with experience supporting digital and/or data services in the production environment
Strong customer service background, working in 2nd line support
A logical, analytical approach to problem solving
Knowledge of network and firewall infrastructure
An understanding of the UK public sector
Familiarity with scripting (Python, SQL etc.) skills and knowledge of how they are used for administration, monitoring and support tool configuration
Familiarity with IaC (Terraform, Ansible etc.) and DevOps (GitLab, Bitbucket etc.) tools and knowledge of how they are used for deployments
Experience of running disaster recovery activities in the production environment
Understanding of ITIL and ISO20000
Familiar with following incident, change and problem management processes

Job Responsibility

Responsible for the efficient triage and resolution of issues to minimise the impact to our clients and their end users - collaborating with internal and client teams where required
Provide first fixes for incidents wherever possible, escalating with appropriate handover where required
Pro-actively monitor and manage production solutions to maintain availability and performance
Provide shift based coverage, performing handover to support teams on preceding and subsequent shifts
Provide feedback and propose solutions to the wider team on how to improve performance, capacity and usability
Communicating clearly with various support teams such as security or product regarding active incidents, problems or changes
Manage user service requests such as IAM or tool provisioning in line with contracted SLAs
Provide technical, operational and communication support during major incidents or outages
Maintaining CMDB records including patches, upgrades and licences
Talking with end users and/or Level 1 agents to determine the nature of problems, diagnosing the source of issues

What we offer

Flexible benefit platform which includes a Smart Tech scheme
Cycle to work scheme
Individual benefits allowance which you can invest in a Health care cash plan or Pension plan
Optional social and wellbeing calendar of events
30 days of paid annual leave plus bank holidays
Flexible Working Hours
Flexible Parental Leave
Remote Working (part time remote working for all our staff)
Paid counselling as well as financial and legal advice

Fulltime

Service Support Analyst

As a Service Support Analyst you will work as part of a Managed Service team to ...

Location

United Kingdom , Bristol; London; Manchester; Swansea

Salary:

33000.00 - 43000.00 GBP / Year

Made Tech

Expiration Date

Until further notice

Requirements

Strong IT background with experience supporting digital and/or data services in the production environment
Strong customer service background, working in 2nd line support
A logical, analytical approach to problem solving
Knowledge of network and firewall infrastructure
An understanding of the UK public sector
Familiar with solutions that use scripting (Python, SQL etc.), IaC (Terraform, Ansible etc.) and DevOps (GitLab, Bitbucket etc.) tools
Experience of supporting disaster recovery activities in the production environment
Understanding of ITIL and ISO20000
An ability to run or lead an ITIL process/function such as Incident, Problem, Change or Release Management
Familiar with following incident, change and problem management processes

Job Responsibility

Responsible for the efficient triage and resolution of issues to minimise the impact to our clients and their end users - collaborating with internal and client teams where required
Provide first fixes for incidents wherever possible, escalating with appropriate handover where required
Pro-actively monitor and manage production solutions to maintain availability and performance
Provide shift based coverage, performing handover to support teams on preceding and subsequent shifts
Provide feedback and propose solutions to the wider team on how to improve performance, capacity and usability
Communicating clearly with various support teams such as security or product regarding active incidents, problems or changes
Manage user service requests such as IAM or tool provisioning in line with contracted SLAs
Provide technical, operational and communication support during major incidents or outages
Maintaining CMDB records including patches, upgrades and licences
Talking with end users and/or Level 1 agents to determine the nature of problems, diagnosing the source of issues

What we offer

30 days Holiday
Flexible Working Hours
Flexible Parental Leave
Remote Working
Paid counselling
Smart Tech scheme
Cycle to work scheme
individual benefits allowance which you can invest in a Health care cash plan or Pension plan
optional social and wellbeing calendar of events

Fulltime

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1st Line Support Agent

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1st Line Support Agent

1st Line Support Agent

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