1st Line Service Desk Technician Job at Hunter Selection

Operations Technician 1st Line

We are seeking a detail‑oriented specialist to support the live information syst...

Location

Romania , Bucuresti

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Able to understand technical concepts and interpret data effectively
Familiar with architectures and protocols across RAN, Access, Core, Transmission, and fixed/mobile networks
Skilled in working with virtual teams and collaborating with stakeholders across multiple countries
Confident communicator in both English and Romanian
Advantageous: knowledge of equipment technology, information systems, and operating systems used in RAN, Access, Core, and Transport domains.

Job Responsibility

Provide first-line technical services for live information systems used by Vodafone OpCos and joint ventures
Perform analytical activities and apply relevant technology knowledge to maintain network performance
Identify, document, and escalate software or hardware deficiencies within defined systems
Record network incidents clearly and accurately in dedicated tools
Maintain effective communication with suppliers and internal VOIS teams
Support the maintenance of network solutions following established procedures and operator requirements
Detect defects across telecom networks and escalate them to higher support levels when needed
Investigate and correlate technical issues raised by Customer Operations or Service Desk teams and direct them to advanced technical levels
Develop competencies in dedicated software tools relevant to telecom operations.

What we offer

Hybrid way of working
Medical and dental services
Life and hospitalization insurance
Dedicated employee phone subscription
Take control of your benefits and choose any of the below options: MEAL TICKETS/ PRIVATE PENSION/ VACATION VOUCHERS/ CULTURAL VOUCHERS within the budget
Special discounts for gyms and retailers
Annual Company Bonus
Loyalty Programme
Ongoing Education
You get to work with tried and trusted web-technology

Fulltime

Core Network Operations Engineer (1st Line)

We are seeking a Core Network Operations Engineer (1st Line) to support 24x7 net...

Location

India , Bangalore

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Graduate in Telecommunications or a related discipline
Experienced in telecommunications operations or similar technical roles
Knowledgeable in GSM, UMTS, LTE and 5G Core Technologies
Familiar with virtualisation and containerisation technologies
Understanding of ITIL Incident Management processes
Comfortable working in a technical IT applications environment
Able to communicate technical information clearly to non-technical stakeholders
Skilled in collaborating with internal teams, customers, and external partners
Capable of working effectively under pressure and during critical incidents
Demonstrates strong teamwork and ability to work in a shift-based environment

Job Responsibility

Perform NOC shift activities, following defined operational routines and processes
Monitor network alarms and events to proactively detect incidents
Correlate alarms to identify issues and initiate incident registration
Manage the full incident lifecycle, from detection through to closure
Troubleshoot and resolve issues remotely or escalate to relevant teams when required
Ensure timely and accurate incident escalation based on impact and priority
Dispatch incidents to internal teams, suppliers, or external partners where appropriate
Operate and maintain Voice and Data Core Networks and charging systems across 2G, 3G, LTE, and 5G (including VNF/containerised environments)
Support service desk operations including call handling, ticket creation, and email communications
Coordinate with field technicians for fault resolution support

What we offer

Opportunity to work in a globally connected NOC environment supporting critical telecom infrastructure
Exposure to advanced core network technologies including 5G and virtualised networks
A collaborative and inclusive work environment
Hands-on experience in incident management and operational excellence
Continuous learning and professional development within a leading telecom organisation

Fulltime

New

Operations Technician

Are you an Operations Technician who enjoys solving problems? Do you have excell...

Location

United Kingdom , Stockport

Salary:

26228.00 GBP / Year

CDL Software

Expiration Date

Until further notice

Requirements

Computer literate, with some experience of operating systems and/or PCs
Excellent customer service skills, being able to empathise with clients is a must
Excellent communication skills, both written and verbal
GCSE A-C in Maths and English, or equivalent
Be able to demonstrate you are a team player, as well as being able to work on your own initiative
Adaptable, flexible and able to work to agreed deadlines (SLA’s)
Passionate and posses a willingness to learn
Previous experience working within a similar environment on either a Service desk, Helpdesk or within 1st Line Support is beneficial
An awareness of ITIL is an advantage

Job Responsibility

Resolve CDL application and product incidents, reported by clients
Working to agreed SLA’s you will provide thorough investigation to find the root cause of problems
Help diagnose 2nd line technical faults with the applications through resolution, within agreed SLA’s
Assist with incident and problem escalation, analysing information, identifying problems effectively and resolving 2nd line issues
Keep up to date with technology, be motivated in your own personal development, including setting goals and objectives aligned with the business values

What we offer

Hybrid Working (2 Days a Week in the office)
Flexible working
25 days holiday to start, increasing by 1 day per 1 year of service up to 30 days
Top employer for 10th year running
Excellent training and development platform
Opportunities for career progression
Health and Wellbeing Programme
Virtual activities, lunch and learns, coffee mornings and meetups
Life and health assurance
Electric Vehicle Scheme

Fulltime

New

Ict Technician

ICT Technician | Full time | 35 hours

Location

United Kingdom , Edinburgh

Salary:

30496.00 - 32743.00 GBP / Year

360 Resourcing Solutions

Expiration Date

July 08, 2026

Requirements

Strong communication skills, with the ability to explain technical issues clearly to non‑technical users and work effectively with colleagues and external suppliers
Proven experience providing 1st and 2nd line ICT support across a broad range of systems, devices, and user support channels
Ability to manage workload effectively, respond quickly to issues, and meet agreed service level timescales in a busy environment
Commitment to continuous learning, adaptability to new technologies, and flexibility to support multi‑site working and on‑call requirements.

Job Responsibility

Provide 1st and 2nd line ICT support across the organisation’s estate, covering availability, recovery, access control, security, operating systems, cloud services, and general hardware and software
Deliver direct support for core systems and equipment, including desktop PCs, laptops, software, printers, telephony, cloud platforms, and loan devices
Maintain accurate records within the Service Desk system, updating all incidents, faults, and requests to ensure clear tracking and service history
Contribute to service continuity and team operations through participation in a weekend on-call rota with ICT colleagues.

What we offer

Generous Civil Service Pension Scheme
28.5 days annual leave – rising to 33.5 after 5 years
plus an additional 8 paid days public holidays
Free access to national (and international) museums and exhibitions
Employee Assistance Programme 24/7

Fulltime

!

Senior Support Technician

We’re looking for a well-rounded IT professional to join our Enterprise IT Opera...

Location

United Kingdom , Bristol

Salary:

Not provided

Just Eat Takeaway.com

Expiration Date

Until further notice

Requirements

End user support experience at an exceptional standard
Experience leading on tasks, projects or people which has been proven in development activities or in practice
An understanding of end user toolset solutions and processes
Exceptional technical skills in Operating systems: Windows 11, macOS and Chrome OS
Applications: Google Apps, Atlassian products (Jira, Confluence), Slack
User/Device management tools: Google Workspace (Users, Groups, Google Meet kit & Chrome devices), Okta, Intune, JAMF
Proactive interest in technological development, keeping up with the latest industry developments, product releases and suggesting/facilitating improvements
Ability to identify process improvements and implement changes where necessary

Job Responsibility

Supporting the end users within the office ensuring suitable processes and support is in place
Own 2nd line tickets end-to-end, including triage, diagnosis, resolution, stakeholder communication, and timely, high-quality closure
Provide desk-side and remote support for Drop-In issues (monitors, docks, peripherals, imaging/builds, connectivity) and core productivity blockers
Resolve incidents across Okta/SSO, Zscaler/VPN, Google Workspace, Atlassian (Jira/Confluence) and Slack, escalating to third parties when required
Fulfil access requests (e.g. TMS and application entitlements), ensuring least-privilege and audit-ready documentation
Support starters/leavers processes, device lifecycle and license hygiene, with accurate records to meet audit requirements
Utilise AI to improve processes and drive change (auto-triage, knowledge surfacing, solution suggestions, self-service and auto-remediation)
Implement automation and orchestration (e.g. Intune/JAMF/Google Admin) for repeatable tasks, compliance checks and consistent audit coverage
Contribute to Problem/Change, refine playbooks and knowledge articles, and support 1st line to uplift first-time-fix
Ensuring the highest level of service is delivered, high performance and quality is maintained and our end user support experience is valued

Fulltime

ICT Security & Compliance Technician

We’re looking for a proactive and security-minded ICT Service Delivery Technicia...

Location

United Kingdom , Manchester

Salary:

30508.00 - 32442.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

ICT or ICT Security related qualification
Strong technical experience across Microsoft platforms, including Intune, Endpoint Manager, Microsoft 365 Security & Compliance, Azure, and vulnerability management tools such as Qualys
Proven background in ICT support and networking, including 1st line support, LAN/WAN/wireless networks, and enabling secure mobile working with smartphones
Strong problem-solving and technical skills, with practical knowledge of web technologies, Cyber Essentials Plus, and the ability to learn quickly and train others
Excellent communication and self-management abilities, able to work independently, take initiative, and engage effectively with colleagues and external partners at all levels

Job Responsibility

Manage and maintain Microsoft Intune and Microsoft 365 Compliance, including device policies, secure score improvements, and conditional access across multiple platforms
Oversee vulnerability management using the Qualys platform—conducting scans, analysing risks, and coordinating remediation efforts
Support Cyber Essentials Plus certification, ensuring technical controls are in place and collaborating with auditors and stakeholders
Provide 1st and 2nd line technical support via the service desk, assisting with issue resolution, call assignment, and liaising with external support when needed
Maintain ICT systems and documentation, including security platforms (e.g. Mimecast), hardware/software inventories, SOPs, and data protection compliance

What we offer

Flexibility on where you work with home working kit provided
33 days holiday per year plus bank holidays, and a holiday a buy scheme
Company pension scheme with up to 10% matched contributions
Company funded access to a health cash plan, where you can claim back costs of everyday health treatments such as optical, dental and much more
Enhanced sick pay with up to 3 months full pay and 3 months half pay
Health and Wellbeing Support including an employee assistance programme, free counselling, mental health first aiders and numerous wellbeing initiatives
Life assurance subject to being a member of our company pension scheme
Learning and development to support you to develop the skills you need to fulfil your role and progress in your career
Commitment to Equality and Inclusion with employee network groups covering anti-racism, LGBTQ+, disability and long-term health conditions, carers, and menopause

Fulltime

IT Technician

DCBL is a highly successful client-focused business and are one of the market le...

Location

United Kingdom , Runcorn

Salary:

28000.00 - 32500.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Minimum 3 Years Experience in an IT Infrastructure role
Understanding and knowledge of Microsoft Server 2008-2022, configure, maintain and fault finding
Build, configure, maintain and fault find on Windows 10/11 Pro O/S clients
Understanding and configuration of DNS, DHCP, Active Directory, Azure Active Directory
O365 administrator experience including Exchange, OneDrive, Teams, and SharePoint
Networking, LAN, WAN, Meraki Wi-Fi’s, and remote connectivity experience
VOIP Solutions, configure, maintain and fault finding
Understanding and knowledge of VMware, configure, maintain and fault finding
Experience with physical infrastructure including Structured Cabling, Firewalls, Routers, Switches, Servers, UPS, and NAS devices
Ability to perform methodical fault finding and fast resolutions for IT reported issues across all supported products and services

Job Responsibility

Working as a part of and collaborate within the IT dept to assist with 1st-3rd line support for all staff to ensure that they can perform their operational duties on computer systems
Provide effective and efficient Right first Time IT Day to day and ongoing support via telephone/email/remote support for head office and remote staff to ensure there is minimal downtime or degraded service
Work to tight timescales in a fast-paced environment and have a can-do attitude
Understanding of computer networking to ensure timely resolutions of infrastructure issues
Ensure that Computers, Printers, Desk phones, mobiles etc are provided to end-users in accordance with agreed SLAs
Be able to build and manage Microsoft Windows 10 & 11 Professional operating systems, Android, and Apple devices
Be able to manage all on premise servers, virtual servers, remote applications, and services
Undertaking of IT projects and tasks as determined by the IT Manager
Any other reasonable task or duty as requested by the Company, including providing support which could be out of the businesses core operating hours

What we offer

30 days holiday (including Bank Holidays)
Employee Assistance Programme
Newly refurbished offices
Free Mersey Gateway bridge pass
Free parking
Free tea and coffee facilities
Free monthly lunch
Company social events
Full training provided
Career development and progression opportunities

Fulltime

OMS Platform Reliability Lead

We're looking for a technical OMS Platform Reliability Lead to own the health an...

Location

United States , Berkeley Heights

Salary:

55.00 - 60.00 USD / Hour

Solomon Page

Expiration Date

Until further notice

Requirements

5+ years in OMS Technical Operations or Platform Engineering
Fluent Commerce experience strongly preferred (Webhooks, Essential Rules, GraphQL API)
Strong SQL, Python, and REST/event-driven architecture knowledge (Kafka, Pub/Sub, or Event Grid)
Experience with Datadog, Splunk, or New Relic
ITIL mastery with an SRE mindset — you automate, you don't toil
Bachelor's in Computer Science, Software Engineering, or related field

Job Responsibility

Design automated Order Replay mechanisms to resolve sync failures without manual intervention
Build observability dashboards (Splunk, Datadog, or New Relic) to monitor GraphQL performance, API latency, and webhook success rates
Serve as the ultimate escalation point for incidents requiring Java debugging or complex GraphQL analysis
Lead Root Cause Analysis across application logs and event-driven architecture
Partner with E-commerce, architecture, and Fluent Commerce engineers on roadmap and platform upgrades
Mentor the RUN team on GraphQL optimization and Java debugging

What we offer

Medical
Dental
401(k)
Direct deposit
Commuter benefits

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1st Line Service Desk Technician

Job Description

Job Responsibility

Requirements

What we offer

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