CrawlJobs Logo
Eutopia Logo Eutopia · IT - Administration

1st Line Service Desk Support

United Kingdom, Manchester 25000.00 - 30000.00 GBP / Year · Job Posted March 13, 2026
Apply Position
Job Link Share

Job Description

Our client, a Global Professional Services firm with an International workforce of over 5,500, is looking to add to their IT Service Desk Support Team based in Manchester. Offering phone, email and chat technology support to staff at all levels you will work as part of a fast paced, talented Global Support Team. In addition to resolving and troubleshooting issues directly you will also support users in identifying and resolving issues themselves and have the opportunity of testing new software applications and looking to and reporting improvements required.

Job Responsibility

  • Offering phone, email and chat technology support to staff at all levels
  • Resolving and troubleshooting issues directly
  • Support users in identifying and resolving issues themselves
  • Testing new software applications
  • Looking to and reporting improvements required

Requirements

  • Some technology support related experience
  • Knowledge and proficiency in software programs, including O365
  • Practical problem solving and trouble shooting skills
  • Are passionate about customer service and emerging technology
  • Display the ability to learn quickly and adapt to new customizations, new software and changing procedures to meet the needs of the business
  • Exhibit well-developed and professional interpersonal skills
  • Genuine interest in technology
  • Confident in working in a windows environment
  • Exceptional communication skills
  • Proven customer service skills
  • Proud to show and act on initiative
  • Experienced in working within a Team environment

What we offer

  • Training opportunities
  • Mentoring and support from the wider Team
Eutopia - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

1st Line Service Desk Support

8 matching positions

Service Desk 1st Line Support Engineer

This role is to provide first level IT support and IT administration duties to a...
Location
Location
United Kingdom , Altrincham
Salary
Salary:
24231.00 GBP / Year
nobleliveincare.com Logo
Noble Live-In Care
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A passion for IT and developing an IT support related career
  • Ability to absorb and retain information quickly
  • Highly self-motivated and directed
  • Keen attention to detail
  • Proven analytical and problem-solving abilities
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Exceptional customer service orientation
  • Experience working in a team-oriented, collaborative environment
  • Approaching the customer with a positive attitude at all times
  • Being friendly and helpful even during stressful events
Job Responsibility
Job Responsibility
  • Triaging and categorising IT tickets to ensure efficient assignment to appropriate support teams
  • Providing updates on existing IT tickets to end users when requested
  • Chasing approvals and process on open requests
  • Escalating unresolved or breached SLA issues to senior team members when necessary
  • Provide IT support such as reboots, password resets, Creation of user accounts, emails accounts and folder permissions
  • IT administration tasks on core operational business systems
  • Act as an overflow for support phone calls when lines are exceptionally busy
  • Support the Desktop Services team with ad-hoc duties such as packaging items for delivery
  • Assist in configuring IT hardware including Mobile Phones, Tablets, Laptops and Desktops
  • Basic software installation’s
What we offer
What we offer
  • 25 days Holiday plus bank holidays
  • Your birthday off
  • Occupational Maternity Pay & Adoption Pay
  • Occupational Paternity Pay
  • Death in Service Payment
  • Occupational Sick Pay
  • Fulltime
Read More
Arrow Right

Service Desk 1st Line Support Engineer

This role is to provide first level IT support and IT administration duties to a...
Location
Location
United Kingdom , Altrincham
Salary
Salary:
24231.00 GBP / Year
guardianhomecare.co.uk Logo
Guardian Homecare Limited
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A passion for IT and developing an IT support related career
  • Ability to absorb and retain information quickly
  • Highly self-motivated and directed
  • Keen attention to detail
  • Proven analytical and problem-solving abilities
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Exceptional customer service orientation
  • Experience working in a team-oriented, collaborative environment
  • Approaching the customer with a positive attitude at all times
  • Being friendly and helpful even during stressful events
Job Responsibility
Job Responsibility
  • Triaging and categorising IT tickets to ensure efficient assignment to appropriate support teams
  • Providing updates on existing IT tickets to end users when requested
  • Chasing approvals and process on open requests
  • Escalating unresolved or breached SLA issues to senior team members when necessary
  • Provide IT support such as reboots, password resets, Creation of user accounts, emails accounts and folder permissions
  • IT administration tasks on core operational business systems
  • Act as an overflow for support phone calls when lines are exceptionally busy
  • Support the Desktop Services team with ad-hoc duties such as packaging items for delivery
  • Assist in configuring IT hardware including Mobile Phones, Tablets, Laptops and Desktops
  • Basic software installation’s
What we offer
What we offer
  • 25 days Holiday plus bank holidays
  • Your birthday off
  • Occupational Maternity Pay & Adoption Pay
  • Occupational Paternity Pay
  • Death in Service Payment
  • Occupational Sick Pay
  • Thorough training and the opportunity to develop through self-directed learning, coaching conversations, e-learning modules and access to further qualifications and courses
  • Fulltime
Read More
Arrow Right

1st Line Service Desk Technician

An exciting opportunity has opened for a 1st Line IT Service Desk Engineer to jo...
Location
Location
United Kingdom , Gloucester
Salary
Salary:
28000.00 GBP / Year
hunterselection.co.uk Logo
Hunter Selection | B Corp™
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience in a 1st line IT support or Service Desk role
  • Strong customer service and communication skills
  • Office 365 support and administration
  • Experience with Outlook and email support
  • Exposure to SharePoint, Teams, Azure queries
  • Basic knowledge of InTune
  • A proactive attitude and eagerness to learn and progress
Job Responsibility
Job Responsibility
  • Providing 1st line support across a busy service desk
  • Logging, categorising and prioritising incidents and service requests
  • Troubleshooting and resolving technical issues
  • Ensuring users are kept informed and SLA targets are met
  • Building, installing and configuring hardware and software
  • Supporting live infrastructure and project work alongside senior engineers
What we offer
What we offer
  • Holiday allowance
  • Company pension
  • Profit share scheme
  • Microsoft training courses and certifications
  • Excellent long‑term career progression opportunities
  • Fulltime
Read More
Arrow Right

1st Line Service Desk Engineer

Probrand Ltd is a leading IT services provider offering computer services to a w...
Location
Location
United Kingdom , Birmingham
Salary
Salary:
27976.00 - 30000.00 GBP / Year
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Microsoft Windows, 7, 10, 11 – Installation & Troubleshooting skills
  • Microsoft Office all recent versions including 365
  • Microsoft Windows Server 2008, 2012, 2016, 2019, 2022 and 2025 (AD, DHCP DNS etc.) – training will be provided
  • Microsoft Exchange Server 2007, 2010, 2013, 2016, 2019 and Exchange online – an advantage but training will be provided
  • Basic Networking (TCP/IP) – Troubleshooting network and internet issues but training will be provided
  • Some Knowledge of ADSL / Routers / Switches – training will be provided
  • Basic Firewall knowledge – Ideally SonicWALL however product training will be provided
  • Basic Knowledge of Desktop and Server hardware troubleshooting
  • Exposure to Antivirus Software, AVG, SOPHOS & Bitdefender
  • Exposure to Backup Software – Backup Exec, Veeam
Job Responsibility
Job Responsibility
  • Providing technical support to customers
  • Acting as ‘Fast Response’ to desktop user issue preventing them from working
  • Support the Service Administrator in taking telephone calls to the main support line and logging support tickets
  • Ensuring that the Service Level Agreements (SLA) are always adhered to
  • Taking ownership of an issue up to the point of resolution or escalation
  • Following helpdesk procedures and policies
  • Remain up to date with the latest technologies and platforms
What we offer
What we offer
  • 31 days’ holiday including bank holidays
  • Option to buy and sell annual leave
  • Life Insurance
  • Free and confidential access to our Employee Assistance Programme – 24/7 health, financial and wellbeing support
  • Tailored benefits platform – includes discounts on retail, travel, gym and leisure
  • YuLife wellbeing app with 24/7 access to a virtual GP service, free will writing service and second medical opinion scheme
  • Cycle to work salary sacrifice scheme
  • Electric car salary sacrifice scheme
  • Paid Volunteer Leave
  • Training and professional development opportunities
  • Fulltime
Read More
Arrow Right

2nd Line Service Desk / Field Engineer

Our client is a growing IT services provider looking to add an experienced 2nd L...
Location
Location
United Kingdom , St Ives
Salary
Salary:
35000.00 - 40000.00 GBP / Year
nextech-group.co.uk Logo
NEXTECH GROUP
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience in a 2nd Line Support, Field Engineer, or Service Desk position
  • MSP experience would be highly beneficial
  • Strong knowledge of Microsoft 365, including Teams, SharePoint, OneDrive, Intune, and Entra ID
  • Experience supporting Azure and other cloud technologies
  • Knowledge of Windows Server, Active Directory, and virtualisation platforms
  • Good networking knowledge including TCP/IP, DNS, DHCP, VLANs, VPNs, and Wi-Fi
  • Experience supporting desktops, laptops, printers, and mobile devices
  • Excellent communication and customer service skills
  • Ability to manage multiple priorities and work independently
  • Full UK driving licence and willingness to travel to client sites when required
Job Responsibility
Job Responsibility
  • Act as an escalation point for 1st Line Support Engineers
  • Provide remote and on-site support to a range of clients
  • Troubleshoot and resolve issues across Microsoft 365, Windows Server, Active Directory, Azure, and networking environments
  • Install, configure, and deploy IT hardware and software
  • Monitor systems, alerts, and patching to proactively identify issues
  • Support cloud and virtualisation platforms including Azure, AWS, Hyper-V, and VMware
  • Assist with infrastructure projects, deployments, and migrations
  • Work closely with third-party vendors to resolve technical issues
  • Maintain accurate documentation, ticket updates, and knowledge base articles
  • Support and mentor junior engineers where required
What we offer
What we offer
  • A varied role with a mix of remote support, on-site work, and project delivery
  • Exposure to a wide range of technologies and client environments
  • Ongoing training and professional development opportunities
  • A supportive and collaborative team environment
  • Genuine opportunities for career progression
  • Fulltime
Read More
Arrow Right

1st Line Support Engineer

Our client, a growing IT services provider, is looking for a 1st Line Service De...
Location
Location
United Kingdom , Huntingdon
Salary
Salary:
Not provided
nextech-group.co.uk Logo
NEXTECH GROUP
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience in an IT Support, Helpdesk, or Service Desk position
  • Good understanding of Microsoft 365, Windows OS, Active Directory, and networking fundamentals
  • Strong customer service and communication skills
  • Ability to troubleshoot and resolve technical issues in a structured manner
  • Organised with excellent attention to detail
  • Able to manage workloads effectively and prioritise tasks
  • Positive, proactive approach with a willingness to learn and develop
Job Responsibility
Job Responsibility
  • Provide first-line technical support via phone, email, and ticketing system
  • Log, manage, and resolve support tickets in line with agreed service levels
  • Troubleshoot issues relating to Microsoft 365, Windows operating systems, Active Directory, and basic networking
  • Support end-user hardware including laptops, desktops, printers, mobile devices, and VoIP systems
  • Escalate complex issues to senior engineers when required
  • Keep users informed throughout the lifecycle of support tickets
  • Work closely with colleagues and third-party suppliers to ensure timely issue resolution
  • Maintain accurate documentation and update knowledge base articles where appropriate
  • Contribute ideas and improvements to enhance service delivery and team efficiency
What we offer
What we offer
  • Opportunity to join a growing and supportive IT team
  • Exposure to a wide range of technologies and client environments
  • Ongoing training and development opportunities
  • Clear career progression within a successful IT services business
  • Collaborative and professional working environment
  • Fulltime
Read More
Arrow Right

1st Line Support Engineer

Our award-winning client, a growing and customer-focused Managed Service Provide...
Location
Location
United Kingdom , Corby
Salary
Salary:
26000.00 - 28000.00 GBP / Year
nextech-group.co.uk Logo
NEXTECH GROUP
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience in a 1st Line / Service Desk / IT Support role (ideally within an MSP)
  • Strong knowledge of Windows 10/11 and Microsoft 365
  • Basic understanding of networking (TCP/IP, DNS, DHCP)
  • Experience with Active Directory / Azure AD
  • Excellent communication and problem-solving skills
  • A proactive and customer-focused approach
Job Responsibility
Job Responsibility
  • Provide 1st line technical support via phone, email, and remote tools
  • Log, prioritise, and resolve IT support tickets in line with SLAs
  • Troubleshoot hardware, software, and basic network issues
  • Support users with Microsoft 365, Windows 10/11, and common business applications
  • Escalate complex issues to 2nd/3rd line teams where necessary
  • Assist with user account management (Active Directory / Azure AD)
  • Deliver excellent customer service and maintain strong client relationships
What we offer
What we offer
  • Ongoing training and career development
  • Exposure to a wide variety of technologies and clients
  • Supportive team environment
  • Additional company benefits
  • Fulltime
Read More
Arrow Right

1st Line Support Engineer

We are supporting an established organisation who is seeking to appoint a 1st Li...
Location
Location
United Kingdom , Rochester
Salary
Salary:
22000.00 - 26250.00 GBP / Year
datacareers.co.uk Logo
DataCareers
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Excellent communication skills, particularly over the telephone, with the ability to explain technical issues clearly both verbally and in writing
  • The ability to build rapport with customers
  • Strong logical and analytical thinking, with a methodical approach to problem-solving
  • A solution-focused mindset with good prioritisation skills
  • Resilience and persistence when working under pressure
  • High levels of accuracy and attention to detail
  • The ability to work both independently and as part of a team
  • A self-motivated and proactive attitude, with a willingness to learn and share knowledge
  • A professional, empathetic and customer-focused approach
  • Strong administrative and organisational skills
Job Responsibility
Job Responsibility
  • Logging and progressing 1st line support calls
  • Conducting customer follow-up calls to ensure satisfaction
  • Promoting relevant products and services to the existing customer base
  • Logging support requests received via email into the support desk system
  • Maintaining remote access/support documentation and updating customer records within the CRM system
  • Setting, maintaining and exceeding customer service standards
  • Encouraging customer feedback and identifying opportunities for service improvement
  • Escalating or resolving issues within agreed response and resolution timeframes
  • Ensuring all outstanding support calls are progressed and resolved promptly
What we offer
What we offer
  • Bonus
  • On Call
  • Fulltime
Read More
Arrow Right