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1st Line Service Desk Support

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Eutopia

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Location:
United Kingdom , Manchester

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

25000.00 - 30000.00 GBP / Year
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Job Description:

Our client, a Global Professional Services firm with an International workforce of over 5,500, is looking to add to their IT Service Desk Support Team based in Manchester. Offering phone, email and chat technology support to staff at all levels you will work as part of a fast paced, talented Global Support Team. In addition to resolving and troubleshooting issues directly you will also support users in identifying and resolving issues themselves and have the opportunity of testing new software applications and looking to and reporting improvements required.

Job Responsibility:

  • Offering phone, email and chat technology support to staff at all levels
  • Resolving and troubleshooting issues directly
  • Support users in identifying and resolving issues themselves
  • Testing new software applications
  • Looking to and reporting improvements required

Requirements:

  • Some technology support related experience
  • Knowledge and proficiency in software programs, including O365
  • Practical problem solving and trouble shooting skills
  • Are passionate about customer service and emerging technology
  • Display the ability to learn quickly and adapt to new customizations, new software and changing procedures to meet the needs of the business
  • Exhibit well-developed and professional interpersonal skills
  • Genuine interest in technology
  • Confident in working in a windows environment
  • Exceptional communication skills
  • Proven customer service skills
  • Proud to show and act on initiative
  • Experienced in working within a Team environment
What we offer:
  • Training opportunities
  • Mentoring and support from the wider Team

Additional Information:

Job Posted:
March 13, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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