1st Line Service Desk Support Job at Eutopia (Manchester)

Temporary Help Desk Support Assistant (1st Line)

We are seeking a dedicated and skilled Help Desk Support Assistant to join our c...

Location

United Kingdom , Tilbury

Salary:

13.00 - 14.00 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Proven experience in a Help Desk or IT support role
Strong knowledge of computer systems, software, and hardware
Excellent communication and interpersonal skills
Ability to work independently and as part of a team
Valid driving license and access to a car

Job Responsibility

Provide first-line technical support to clients via phone, email, and in-person
Troubleshoot and resolve hardware and software issues
Assist with the setup and configuration of computer systems and applications
Maintain accurate records of support requests and resolutions
Collaborate with other IT team members to ensure seamless service delivery

Fulltime

Service Desk Consultant

The Service Desk Consultant plays a vital support role for fee earners across IT...

Location

United Kingdom , Bristol

Salary:

26000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Previous experience in a Helpdesk or 1st Line Support role
Basic IT knowledge to support technical conversations
Strong communication and interpersonal skills
Ability to work independently and as part of a team
Organised, with good attention to detail

Job Responsibility

Answer and manage approximately 20 inbound calls per day from internal IT and Marketing teams
Log and track support tickets using the helpdesk system
Provide basic troubleshooting and first-line support
Communicate effectively with technical teams to ensure timely resolution
Maintain accurate records of issues and resolutions
Deliver excellent customer service and support to internal users

What we offer

Friday breakfast on the client every week
Pension contributions
On site parking

Fulltime

Service Desk Analyst

We are seeking a customer-focused Service Desk Analyst to provide high-quality I...

Location

United Kingdom , West Sussex

Salary:

30000.00 - 31000.00 GBP / Year

Morson Talent

Expiration Date

Until further notice

Requirements

Proven experience working on a busy Service Desk, providing 1st and 2nd line support to at least 250 users
Strong troubleshooting skills across hardware, software, and networking issues, including remote support
Experience supporting: Microsoft Windows
Active Directory
Remote working solutions
Hardware builds and re-imaging
Citrix virtual desktops
IP telephony
Experience working to Service Level Agreements and performance targets
Excellent communication and customer service skills

Job Responsibility

Record, prioritise, and manage service requests and incidents using a service management tool, ensuring accurate and complete information is captured
Provide 1st and 2nd line user support for hardware and software issues, including incident resolution, installations, implementations, and user guidance/training
Monitor and progress incidents efficiently, restoring normal service as quickly as possible
Escalate incidents to appropriate teams or individuals in line with incident management processes, keeping users informed of progress
Log and manage incidents with third-party suppliers, monitoring SLA performance and escalating where necessary
Work both independently and collaboratively to achieve individual and team KPIs
Ensure incidents and service requests are resolved within agreed Service Levels
Support Major Incidents by working alongside the Service Desk Team Lead and providing regular user updates
Create and maintain procedure documentation and contribute to the Knowledge Base
Assist with the implementation and support of IT projects as required

Fulltime

1st Line Support Agent

Step into a fast-paced, forward-thinking company where your development genuinel...

Location

United Kingdom , Birmingham

Salary:

16.02 GBP / Hour

Pertemps Network Group

Expiration Date

Until further notice

Requirements

Previous experience in 1st Line Support, IT Help Desk, Service Desk or Technical Support (helpful but not essential)
Strong problem-solving and troubleshooting skills
Excellent communication and call-handling ability
Comfortable supporting Windows OS, Microsoft Office 365 and basic networking issues
Ability to manage workload in a fast-paced, target-driven environment
Full flexibility for shift work between 7:00 AM and 1:00 AM, 365 days a year

Job Responsibility

Provide quick, reliable 1st Line IT Support across corporate and retail systems
Log and manage incidents using a ticketing system in line with SLA targets
Support retail POS systems, in-store equipment, payroll applications and business-critical software
Deliver excellent customer service with a confident and professional phone manner
Escalate complex issues to 2nd Line Support / Desktop Support Engineers when required
Work efficiently in a high-volume IT Help Desk environment

What we offer

Ongoing training in IT systems and service desk tools
Fun, social and supportive team culture
A company that promotes internal progression and IT career development

Fulltime

1st Line Support Agent

Step into a fast-paced, forward-thinking company where your development genuinel...

Location

United Kingdom , Birmingham

Salary:

16.02 GBP / Hour

Pertemps Network Group

Expiration Date

Until further notice

Requirements

Previous experience in 1st Line Support, IT Help Desk, Service Desk or Technical Support (helpful but not essential)
Strong problem-solving and troubleshooting skills
Excellent communication and call-handling ability
Comfortable supporting Windows OS, Microsoft Office 365 and basic networking issues
Ability to manage workload in a fast-paced, target-driven environment
Full flexibility for shift work between 7:00 AM and 1:00 AM, 365 days a year

Job Responsibility

Provide quick, reliable 1st Line IT Support across corporate and retail systems
Log and manage incidents using a ticketing system in line with SLA targets
Support retail POS systems, in-store equipment, payroll applications and business-critical software
Deliver excellent customer service with a confident and professional phone manner
Escalate complex issues to 2nd Line Support / Desktop Support Engineers when required
Work efficiently in a high-volume IT Help Desk environment

What we offer

Ongoing training in IT systems and service desk tools
Fun, social and supportive team culture
A company that promotes internal progression and IT career development

Fulltime

Service Desk 1st Line Support Engineer

This role is to provide first level IT support and IT administration duties to a...

Location

United Kingdom , Altrincham

Salary:

24231.00 GBP / Year

Noble Live-In Care

Expiration Date

Until further notice

Requirements

A passion for IT and developing an IT support related career
Ability to absorb and retain information quickly
Highly self-motivated and directed
Keen attention to detail
Proven analytical and problem-solving abilities
Ability to effectively prioritize and execute tasks in a high-pressure environment
Exceptional customer service orientation
Experience working in a team-oriented, collaborative environment
Approaching the customer with a positive attitude at all times
Being friendly and helpful even during stressful events

Job Responsibility

Triaging and categorising IT tickets to ensure efficient assignment to appropriate support teams
Providing updates on existing IT tickets to end users when requested
Chasing approvals and process on open requests
Escalating unresolved or breached SLA issues to senior team members when necessary
Provide IT support such as reboots, password resets, Creation of user accounts, emails accounts and folder permissions
IT administration tasks on core operational business systems
Act as an overflow for support phone calls when lines are exceptionally busy
Support the Desktop Services team with ad-hoc duties such as packaging items for delivery
Assist in configuring IT hardware including Mobile Phones, Tablets, Laptops and Desktops
Basic software installation’s

What we offer

25 days Holiday plus bank holidays
Your birthday off
Occupational Maternity Pay & Adoption Pay
Occupational Paternity Pay
Death in Service Payment
Occupational Sick Pay

Fulltime

Service Desk 1st Line Support Engineer

This role is to provide first level IT support and IT administration duties to a...

Location

United Kingdom , Altrincham

Salary:

24231.00 GBP / Year

Guardian Homecare Limited

Expiration Date

Until further notice

Requirements

A passion for IT and developing an IT support related career
Ability to absorb and retain information quickly
Highly self-motivated and directed
Keen attention to detail
Proven analytical and problem-solving abilities
Ability to effectively prioritize and execute tasks in a high-pressure environment
Exceptional customer service orientation
Experience working in a team-oriented, collaborative environment
Approaching the customer with a positive attitude at all times
Being friendly and helpful even during stressful events

Job Responsibility

Triaging and categorising IT tickets to ensure efficient assignment to appropriate support teams
Providing updates on existing IT tickets to end users when requested
Chasing approvals and process on open requests
Escalating unresolved or breached SLA issues to senior team members when necessary
Provide IT support such as reboots, password resets, Creation of user accounts, emails accounts and folder permissions
IT administration tasks on core operational business systems
Act as an overflow for support phone calls when lines are exceptionally busy
Support the Desktop Services team with ad-hoc duties such as packaging items for delivery
Assist in configuring IT hardware including Mobile Phones, Tablets, Laptops and Desktops
Basic software installation’s

What we offer

25 days Holiday plus bank holidays
Your birthday off
Occupational Maternity Pay & Adoption Pay
Occupational Paternity Pay
Death in Service Payment
Occupational Sick Pay
Thorough training and the opportunity to develop through self-directed learning, coaching conversations, e-learning modules and access to further qualifications and courses

Fulltime

IT Client Support

BorgWarner PowerDrive Systems is currently looking for “dynamic, results driven”...

Location

Mexico , San Luis Potosí

Salary:

Not provided

BorgWarner

Expiration Date

Until further notice

Requirements

Bachelor’s degree in IT, Computer Science, MIS, Engineering or other related technical degree
ITIL
Cisco Basics
3+ years of experience working with Microsoft .Net technologies developing and maintaining web and windows applications
3+ years of experience working with databases hosted on Microsoft SQL Server and fundamental understanding of how Microsoft SQL Server functions
Experience supporting and developing reports in reporting tools like SQL Server Reporting Services
2+ years of working with manufacturing systems responsible for running and collecting information on the shop floor
Demonstrated experience with applications, configuration options, blueprinting of processes
Practical knowledge of methodologies to support new implementations, software development and quality assurance methodology, system development methodology and Quality Assurance best practices
Strong business analysis and analytical skills

Job Responsibility

Service Delivery Service: Helps to build IT service relationship with customers
Ensure quality services are performed to the agreed SLA
Willing to be part of distributed service-teams and to take over responsibility of one or more specific service-team(s) as owner
Ensure that systems, processes and methodologies specified are followed and to ensure effective monitoring, control and support of service delivery
Understands Incident, Problem and Change Management Principles
Ensures first class IT Service Delivery across locations for infrastructure services
Support the setup of processes around Service Management
Providing 1st & 2nd Level support but also leading local Client/Infrastructure and LAN change activities
Support of Local Production/Manufacturing Connectivity
Printers’ installation, configuration & support

What we offer

Major Medical Expenses
Life Insurance
Dental Plan
Saving Fund without legal cap
Grocery voucher without legal cap
Annual bonus
Additional holidays
Bereavement days
Days per marriage

Fulltime

1st Line Service Desk Support

Eutopia

Location:
United Kingdom , Manchester

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 13, 2026

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