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1st Line Service Desk Analyst

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Your Housing Group

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Location:
United Kingdom , Warrington

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Category:
IT - Administration

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Contract Type:
Employment contract

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Salary:

29326.00 GBP / Year
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Job Description:

This is an exciting opportunity for an experienced 1st Line Service Desk Analyst to join our ICT team. This is an opening for someone looking to continue to develop their IT career with a business that offers homeworking, flexibility, and progression. We are looking for someone who shares our passion for providing first-class ICT support to our employees whilst ensuring customer service excellence.

Job Responsibility:

  • Phone line support – Answering calls into the Service Desk, triaging, and raising tickets with end users and providing first time fixes where possible
  • BAU (Business as Usual) support – Taking tickets from the Service Desk to work on your own and with support from 2nd and 3rd line colleagues, to fix and fulfil a wide range of incidents and requests across different hardware and applications
  • Youggle House support – Onsite, in person support on a rota-based system, looking after our Head Office ICT, ICT appointments, audio visual meeting rooms, printers and drop ins to the Service Desk
  • SLAM (Starters, Leavers and Movers,) – Once trained, manage our intakes of new staff. From receiving the requests, creating accounts, and preparing users equipment to delivering the equipment and basic IT instructions to groups of new starters in person at head office, managing accounts that may be moving within the business
  • ensuring that access levels are kept appropriate and the timely processing of leavers accounts, all on a rota-based system
  • Personal development – Time set aside for you to undertake training courses to develop your skills in future technologies that the business and Service Desk adopt, set by management

Requirements:

  • experience supporting and troubleshooting MS Windows 11, Office365 Admin and MS Teams
  • ability to diagnose hardware faults across a wide range of equipment, printers, laptops, peripherals, audio visual meeting room equipment, etc.
  • ability to demonstrate basic network troubleshooting skills
  • basic knowledge of managed wireless networks, adding devices etc.
  • strong understanding of Active Directory, folder permissions, security groups and group policy
  • ability to configure and support mobile devices in an MDM environment
  • strong customer service skills with the ability to communicate effectively at all levels
What we offer:
  • 25 days annual leave (holidays also increase with length of service) plus Bank Holidays
  • flexible, homeworking culture
  • contributory pension where we match whatever you choose to contribute (up to 8%)
  • advanced level Healthcare cash plan through Medicash (dental and optician cashback, 24/7 GP Access, money back from prescriptions and alternative therapy treatments)
  • discount scheme (half price cinema tickets, subsidised gym memberships, discounts with high street and online names)

Additional Information:

Job Posted:
January 22, 2026

Expiration:
February 17, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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