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1st Line NOC Engineer

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360 Resourcing Solutions

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Location:
United Kingdom , Solihull

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Contract Type:
Employment contract

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Salary:

28000.00 - 35000.00 GBP / Year

Job Description:

1st Line NOC Engineer – Kickstart Your Tech Career! Are you passionate about technology and looking to build a career in telecoms? Join Convergence Group as a 1st Line NOC Engineer and be at the forefront of the action, solving real-world problems and growing your skills in an industry that keeps the world connected.

Job Responsibility:

  • Deliver top-notch customer service by resolving technical issues and keeping customers in the loop
  • Troubleshoot LAN/WAN connectivity problems, and collaborate with field engineers to fix hardware like routers, switches, and Wi-Fi APs
  • Manage incident and request tickets with precision, escalating to senior engineers when needed
  • Assist with hardware and vendor management, ensuring swift resolution of faults

Requirements:

  • At least 1 years’ support experience in a busy, customer-focused service desk or NOC environment
  • Solid understanding of LAN/WAN technologies, ideally with a networking qualification like CCNA (or working towards it)
  • Flexibility to work in our Solihull office on shift patterns between 7am and 7pm, mainly Monday to Friday, with occasional weekend shifts on a rota basis
  • Ability to obtain BPSS, SC, and NPPV3 clearance for this role
What we offer:
  • 33 days holiday (including bank holidays)
  • Enhanced pension
  • Private Medical Insurance
  • Income Protection
  • Life Assurance
  • Learning and development
  • Dog-friendly office

Additional Information:

Job Posted:
January 05, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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