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1st Line NOC Engineer

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360 Resourcing Solutions

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Location:
United Kingdom , Manchester

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Category:
IT - Administration

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Contract Type:
Employment contract

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Salary:

28000.00 - 36000.00 GBP / Year
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Job Description:

1st Line NOC Engineer – Kickstart Your Tech Career! Are you passionate about technology and looking to build a career in telecoms? Join Convergence Group as a 1st Line NOC Engineer and be at the forefront of the action, solving real-world problems and growing your skills in an industry that keeps the world connected.

Job Responsibility:

  • Deliver top-notch customer service by resolving technical issues and keeping customers in the loop
  • Troubleshoot LAN/WAN connectivity problems, and collaborate with field engineers to fix hardware like routers, switches, and Wi-Fi APs
  • Use tools such as Solarwinds and Extreme XIQ to track down problems
  • Manage incidents and request tickets on ServiceNow with precision, escalating to senior engineers when needed
  • Assist with hardware and vendor management, ensuring swift resolution of faults

Requirements:

  • At least 1 years’ support experience in a busy, customer-focused service desk or NOC environment
  • Solid understanding of LAN/WAN technologies
  • A networking qualification like CCNA (or working towards it) is a big plus
  • Strong communication – clear, calm and customer-focused
  • Confidence working in a shift-based environment
  • Ability to obtain BPSS, SC, and NPPV3 clearance for this role

Nice to have:

A networking qualification like CCNA (or working towards it)

What we offer:
  • 33 days holiday (including bank holidays and it gets better)
  • Private medical insurance
  • Enhanced pension
  • Income protection
  • Life assurance
  • Learning and development

Additional Information:

Job Posted:
May 04, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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