1st Line IT Support Job at MJ QUINN INTEGRATED SERVICES LTD (Liverpool)

1st line support engineer

A close-knit, smaller growing IT support team looking for someone with at least ...

Location

United Kingdom , St Ives

Salary:

27000.00 - 28000.00 GBP / Year

Global Technology Solutions Ltd.

Expiration Date

Until further notice

Requirements

Minimum 1 year in industry
Good planning, verbal and written communication skills
Wide knowledge of computing principles independent of vendor specific technology
Clean UK driving licence and appropriate car

Job Responsibility

Providing technical support via telephone and use of remote control software, with occasional site visits
Investigating hardware, software and malware issues
Maintaining accurate documentation
Create and follow standard operating processes (SOPs)
Monitoring progress of tickets
Installing and configuring hardware and software
Providing support for Microsoft 365 including SharePoint, and managing users and email accounts
Management of email services on mobile devices and tablets
Liaising with customers via email and phone

What we offer

20 days holiday + bank holidays
Standard working hours Monday – Friday 8.30 – 5.00
Potential to progress/develop to 2nd/3rd line support
Onsite car parking & free refreshments (tea and coffee)
Continuous training
Pension Scheme enrolment

Fulltime

Temporary Help Desk Support Assistant (1st Line)

We are seeking a dedicated and skilled Help Desk Support Assistant to join our c...

Location

United Kingdom , Tilbury

Salary:

13.00 - 14.00 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Proven experience in a Help Desk or IT support role
Strong knowledge of computer systems, software, and hardware
Excellent communication and interpersonal skills
Ability to work independently and as part of a team
Valid driving license and access to a car

Job Responsibility

Provide first-line technical support to clients via phone, email, and in-person
Troubleshoot and resolve hardware and software issues
Assist with the setup and configuration of computer systems and applications
Maintain accurate records of support requests and resolutions
Collaborate with other IT team members to ensure seamless service delivery

Fulltime

Markets, Banking & Client - 1st Line Controls Testing, Vice President

The Markets, Client, and Banking Control Testing Utility is responsible for asse...

Location

United Kingdom , Belfast

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Relevant risk and control experience
Advanced knowledge and experience in controls design, execution and/or control testing
Experience in Markets, Client, and Banking products and distribution channels required
Excellent understanding of MCA (Managers Control Assessment) or equivalent risk and control frameworks and processes at peer firms
Advanced skills in MS Word, MS Excel, MS PowerPoint, and MS SharePoint
Strong communication, written and presentation skills
Strong people and relationship management skills with the ability to influence others and foster a sense of collaboration
Independent thinker and able to perform a credible challenge of businesses/functions
Ability to work independently and effectively on virtual teams, including across different geographies and time zones preferred

Job Responsibility

Executes control design assessments, monitoring design assessments and testing design assessments for controls operated by the Markets, Client, and Banking business
Handles exception communications by confirming proposed outliers and reviewing them with control/control execution leaders
Develops control monitoring and testing tools and associated procedures
Helps driving continuous improvements in accuracy, efficiency, timeliness, and quality of MCA control design assessment and controls testing
Supports the adoption of the new MCA Standards and Procedures and the build out of the central controls testing capability
Take responsibility for their own book of work and prioritizes potentially competing deliverables
Supports training of assessment officers on processes, systems, and execution of control assessment activities
Maintains relationships and drives accountability with partners, peers and other stakeholders
Appropriately assess risk when business decisions are made
Supports other relevant work efforts of the department where needed and as directed by their manager

What we offer

Generous holiday allowance starting at 27 days plus bank holidays
increasing with tenure
A discretional annual performance related bonus
Private medical insurance packages to suit your personal circumstances
Employee Assistance Program
Pension Plan
Paid Parental Leave
Special discounts for employees, family, and friends
Access to an array of learning and development resources

Fulltime

Service Desk Analyst

We are seeking a customer-focused Service Desk Analyst to provide high-quality I...

Location

United Kingdom , West Sussex

Salary:

30000.00 - 31000.00 GBP / Year

Morson Talent

Expiration Date

Until further notice

Requirements

Proven experience working on a busy Service Desk, providing 1st and 2nd line support to at least 250 users
Strong troubleshooting skills across hardware, software, and networking issues, including remote support
Experience supporting: Microsoft Windows
Active Directory
Remote working solutions
Hardware builds and re-imaging
Citrix virtual desktops
IP telephony
Experience working to Service Level Agreements and performance targets
Excellent communication and customer service skills

Job Responsibility

Record, prioritise, and manage service requests and incidents using a service management tool, ensuring accurate and complete information is captured
Provide 1st and 2nd line user support for hardware and software issues, including incident resolution, installations, implementations, and user guidance/training
Monitor and progress incidents efficiently, restoring normal service as quickly as possible
Escalate incidents to appropriate teams or individuals in line with incident management processes, keeping users informed of progress
Log and manage incidents with third-party suppliers, monitoring SLA performance and escalating where necessary
Work both independently and collaboratively to achieve individual and team KPIs
Ensure incidents and service requests are resolved within agreed Service Levels
Support Major Incidents by working alongside the Service Desk Team Lead and providing regular user updates
Create and maintain procedure documentation and contribute to the Knowledge Base
Assist with the implementation and support of IT projects as required

Fulltime

L3 Application Support Analyst

PMC is a specialist, independent, and highly regarded consultancy, delivering re...

Location

India , Vadodara

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

At least two years’ experience providing 2nd/3rd line application technical support in a busy team environment, ideally supporting external customers
Some experience working with database technologies with the ability to write SQL queries – understanding database terms such as a table, column, index etc.
Excellent communication skills and strong customer service ethos
Proven ability to learn new skills and pick up new technologies quickly
Analytical problem solving, with the ability to take ownership of complex technical issues through to conclusion
Any experience with Microsoft AX 2012 POS software is highly desirable

Job Responsibility

Provide primarily 3rd line support, 2nd line support, and some 1st line technical resolution on a broad range of complex client issues, working directly with clients to log, investigate, resolve & close support incidents
Ensure that the incident management system is kept up to date at all times and that clients are kept informed of work being carried out on their systems
Escalation of incidents through to Problem Management, ensuring that the incident management system and the customer are kept informed throughout
Rotational on-call support following completion of training
Creation of support documentation using PMC templates for internal use and customer use
Deliver incident resolution & support training to internal staff, suppliers, and customers as required

Service Desk Consultant

The Service Desk Consultant plays a vital support role for fee earners across IT...

Location

United Kingdom , Bristol

Salary:

26000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Previous experience in a Helpdesk or 1st Line Support role
Basic IT knowledge to support technical conversations
Strong communication and interpersonal skills
Ability to work independently and as part of a team
Organised, with good attention to detail

Job Responsibility

Answer and manage approximately 20 inbound calls per day from internal IT and Marketing teams
Log and track support tickets using the helpdesk system
Provide basic troubleshooting and first-line support
Communicate effectively with technical teams to ensure timely resolution
Maintain accurate records of issues and resolutions
Deliver excellent customer service and support to internal users

What we offer

Friday breakfast on the client every week
Pension contributions
On site parking

Fulltime

IT Support Analyst

Are you passionate about technology and helping others? Join our dynamic IT team...

Location

United Kingdom , London

Salary:

25000.00 - 30000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Minimum of 1 year experience in a 1st line IT support role
Strong working knowledge of: Windows 11, Microsoft 365 and Exchange & Active Directory
Desktop and laptop hardware support
Familiarity with a service desk or ticketing system (Halo preferred)
Ability to work on-site in a London office environment

Job Responsibility

Deliver friendly and efficient 1st line technical support to end users, both face-to-face and remotely
Log, manage, and resolve incidents and service requests using the Halo ticketing system
Troubleshoot issues related to: Windows 11 devices, Microsoft 365 including Exchange, Active Directory user administration, Laptops, desktops, and peripheral hardware
Escalate unresolved issues to senior IT team members when necessary
Support meeting rooms, AV equipment, and office printers
Assist with user onboarding and offboarding activities
Maintain accurate ticket notes and basic technical documentation

What we offer

Opportunities for professional development
Work in a vibrant London office with a supportive atmosphere

Fulltime

1st Line Support Engineer

Our client is an award-winning Managed Service Provider (MSP), recognised for de...

Location

United Kingdom , Buckingham

Salary:

28000.00 GBP / Year

NEXTECH GROUP

Expiration Date

Until further notice

Requirements

Experience in a 1st Line IT Support role (MSP exposure beneficial)
Working knowledge of Windows OS and Microsoft 365
Basic Active Directory experience
Strong communication and customer service skills
UK Driving License Required

Job Responsibility

Provide remote office support to end users
Log and manage incidents and service requests via a ticketing system
Troubleshoot issues across Windows 10/11 and Microsoft 365
Perform basic Active Directory user administration
Support hardware, peripherals, and meeting room technology
Escalate complex issues to 2nd line teams with clear documentation
Deliver excellent customer service and maintain SLA standards

What we offer

Competitive starting salary
Company pension scheme
25 days annual leave plus bank holidays
Paid certifications and study support
Clear career progression and development plans
Supportive and friendly team environment
Exposure to a wide range of technologies and client environments
Employee assistance programme

Fulltime

1st Line IT Support

MJ QUINN INTEGRATED SERVICES LTD

Location:
United Kingdom , Liverpool

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 17, 2026

Expiration:
March 05, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for 1st Line IT Support

1st line support engineer

Temporary Help Desk Support Assistant (1st Line)

Markets, Banking & Client - 1st Line Controls Testing, Vice President

Service Desk Analyst

L3 Application Support Analyst

Service Desk Consultant

IT Support Analyst

1st Line Support Engineer

1st Line IT Support

MJ QUINN INTEGRATED SERVICES LTD

Location:United Kingdom , Liverpool

Category:IT - Administration

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:February 17, 2026

Expiration:March 05, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for 1st Line IT Support

1st line support engineer

Temporary Help Desk Support Assistant (1st Line)

Markets, Banking & Client - 1st Line Controls Testing, Vice President

Service Desk Analyst

L3 Application Support Analyst

Service Desk Consultant

IT Support Analyst

1st Line Support Engineer

Location:
United Kingdom , Liverpool

Category:
IT - Administration

Contract Type:
Not provided

Job Posted:
February 17, 2026

Expiration:
March 05, 2026