1st Line IT Support Analyst Job at UK Connect (Farnborough)

Support Analyst

The 1st / 2nd Line Support Analyst will be part of a new team and will provide p...

Location

United Kingdom , London

Salary:

30000.00 - 32500.00 GBP / Year

Boston Hale

Expiration Date

Until further notice

Requirements

Hands-on experience managing customer issues through a ticketing solution (Freshservice or a similar ITSM tool)
Desktop Support (Windows 10/11 & MacOS)
Laptop deployment
OKTA
O365/Exchange administration tasks
Active Directory/Azure Active Directory admin
Microsoft InTune
AV meeting room setup and support
Microsoft Office application including Teams/Zoom
Basic working knowledge of networking & DNS

Job Responsibility

Provide phone support as well as hands-on, desk-side systems support for all end user issues across multiple locations
Provide end-to-end support for end user issues, from hands-on work to the co-ordination of other IT support teams including setting up starters and leavers, infrastructure and application groups
Responsible for the installation, configuration, and troubleshooting of all end user hardware, software and related peripherals including desktops, laptops, printers, MFD's and all mobile devices
Responsible for providing technical assistance and end user support
Must deliver exemplary customer service to all users
50:50 1st Line : 2nd Line support tasks

What we offer

25 days of holiday to start and one extra day per year until you max out at 30 days
1 floating holiday on top of this
6 extra summer days off over summer
8 extra wellness days (these are not sick days) that we can use for almost anything
We usually shut down over Christmas for a week
Potential for a 7.5% performance based bonus (Company plus individual performance)

Fulltime

Technical Support Analyst

Join a family-run telecommunications supplier as a Technical Support Analyst, pr...

Location

United Kingdom , High Wycombe

Salary:

18000.00 - 25000.00 GBP / Year

5G Communications Ltd.

Expiration Date

Until further notice

Requirements

General basic knowledge on analogue and digital technology
General knowledge of Microsoft Windows
General technical Knowledge of networking
Basic knowledge of PBX and PDQ equipment
General knowledge of ISDN technologies
General technical knowledge of the internet e.g. ADSL
General basic knowledge on TCP/IP
Basic technical knowledge of web platforms
Good knowledge of mail platform, IMAP, SMTP, POP3
General knowledge of DNS

Job Responsibility

Resolving faults, and providing temporary solutions
Take responsibility for the fault from first contact to resolution
Diagnose and understand customers’ faults with broadband, lines, email, wireless, VPN, routers and VOIP
Liaise with other departments with regard to customer issues/faults
Report new faults to suppliers
Chasing suppliers for updates and progression of faults
Contacting Openreach engineers regarding line faults and SFI engineers regarding Broadband Faults
Keep up to date and aware of the technical support issues, IT policies and best practice methods
Register/transfer domains and configure POP3 email accounts
Configure and troubleshoot POP3 / Exchange email clients

What we offer

Opportunities for promotion from within

Fulltime

Portfolio Credit Risk Management 2nd Line of Defense Lead Analyst

Portfolio Management Group (PMG) is risk management group covering Citi’s Bankin...

Location

Poland , Warsaw

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5+ years of experience in the financial industry, with significant exposure in developing analytical methodologies and modeling frameworks for credit risk measurement, regulatory capital and/or stress testing
3+ years of prior experience in a model development or model risk management function primarily working on PD and risk rating models and methodologies
Knowledge of coding in R, Python, or SAS, as well as writing and/or reviewing technical documentation
Comprehensive understanding of quantitative and qualitative methodologies and regulatory requirements used in credit risk modeling, particularly for the capital, stress testing and reserves calculations
Demonstrated knowledge across various wholesale credit portfolios and products, including an understanding of financial instruments and market dynamics
Ability to assess complex issues through root cause analysis and other analytical techniques
Strong oral and written communication skills, with a proven ability to synthesize complex concepts, translate into "user friendly" language, and present effectively and persuasively in text or slide format
Strong analytical skills with ability to identify and communicate root causes and trends
Proficient in Microsoft Office, particularly Excel (metrics and data analysis), PowerPoint (presentations), and Word (documentation)
Ability to manage multiple priorities and tasks, highly motivated with attention to detail, team-oriented, organized, pro-active, and capable of executing effectively across businesses, functions, and geographies

Job Responsibility

Support risk rating model oversight activities and prepare Governance Forum reviews, including prioritization of model changes, development, and assessment of model limitations and overlays
Provide independent review of annual and multi-year model enhancement plans to formulate holistic opinion on these developments to aid Senior Management decisions and meet Model Users expectations
Build sustainable, repeatable, and automated analytics supporting centralized model and risk rating related governance, including benchmarking and independent performance analysis of risk rating and PD models
Perform advanced ad hoc analytics and root cause analyses to respond to regulatory and business questions and provide insights, leveraging the best market practices and knowledge on risk ratings, PD modelling and related concepts
Support business and independent risk analysis to provide portfolio insights, define requirements, navigating technical model and risk rating policy and process related terms and documentation
Partner with and support the Model Sponsors, Model Developers, Model Users in 1st and 2nd line of business and Governance Forum activities concerning Wholesale Risk Ratings models and methodologies
Liaise with Model Developers to implement model methodology, such as inputs and outputs, along with qualitative components and model adjustments to ensure alignment with portfolio-specific nuances and expectations
Collaborate closely with other functions, such as product development and technology to ensure seamless integration and execution of model and risk rating oversight and implementation activities

What we offer

Private Medical Care Program
Life Insurance Program
Pension Plan contribution (PPE Program)
Employee Assistance Program
Paid Parental Leave Program (maternity and paternity leave)
Sport Card
Holidays Allowance
Sport and team recreation activities
Special offers and discounts for employees
Access to an array of learning and development resources

Fulltime

2nd Line Support Analyst / Solutions Engineer

A rapidly growing IT services provider delivering innovative solutions and first...

Location

United Kingdom , Surrey

Salary:

35000.00 - 40000.00 GBP / Year

Dynamic Search Solutions

Expiration Date

Until further notice

Requirements

At least 2 years’ experience in IT support or a technical services role
Excellent communication skills with a customer-focused approach
Strong knowledge of Microsoft technologies (Windows Server 2012-2022, Windows 10/11, Active Directory/Azure AD, M365, Exchange)
Experience with server and desktop hardware, virtualisation (VMware/Hyper-V), networking (Cisco/Meraki), and backup/disaster recovery solutions
Familiarity with service desk and monitoring tools
ITIL Foundation or equivalent service management knowledge

Job Responsibility

Provide 2nd line technical support and assist 1st line colleagues when required
Troubleshoot and resolve issues across servers, desktops, networking, and cloud environments
Respond to support tickets, calls, emails, and monitoring alerts in line with SLAs
Support system upgrades, implementations, and service improvements
Maintain accurate technical documentation and update ticketing systems
Deliver clear and timely communication to clients on progress and resolutions
Support internal staff with IT requirements and system administration
Participate in the on-call rota and shift coverage (core hours: 08:00-18:00)

What we offer

Hybrid working model with flexibility
Exposure to a wide range of technologies
Ongoing training and professional development opportunities
Collaborative, service-focused working environment

Fulltime

New

IT 1st Line Support Analyst

Are you starting out in IT or looking to build hands-on experience in a busy ser...

Location

United Kingdom , Uxbridge

Salary:

26000.00 GBP / Year

Parking Network B.V.

Expiration Date

April 30, 2026

Requirements

Some experience in an IT support, service desk, or technical support role (including internships, placements, or apprenticeships)
A genuine interest in IT and eagerness to learn and develop technical skills
Basic understanding of Windows operating systems and Microsoft applications
Awareness of Active Directory and user account management
Basic knowledge of networking concepts (such as connectivity and troubleshooting)
Strong communication skills and a customer-focused approach
Good organisation skills and the ability to follow processes
A proactive attitude and willingness to ask questions and take ownership

Job Responsibility

Provide first line IT support via phone, email, and a ticketing system
Log, prioritise, and resolve IT incidents and service requests
Support users with day-to-day IT issues (password resets, account access, and basic troubleshooting)
Assist with Active Directory user administration (accounts, passwords, groups)
Support Windows 10/11, Microsoft 365, Exchange, and SharePoint environments
Troubleshoot basic hardware issues with laptops, desktops, and peripherals
Help manage IT assets and stock, including issuing, replacing, and tracking equipment
Liaise with suppliers and third-party support teams for repairs and escalations
Assist with project work and new site setups, following clear processes and guidance
Image and deploy devices using Acronis or similar tools

What we offer

25 days holiday + 8 bank holidays
Pension scheme and employee discount programme
Company Pension
Training, mentoring, and clear development opportunities within IT
A supportive team environment where learning is encouraged

Fulltime

!

Senior Service Support Analyst

As a Service Support Analyst you will work as part of a Managed Service team to ...

Location

United Kingdom , Bristol; London; Manchester; Swansea

Salary:

43000.00 - 53000.00 GBP / Year

Made Tech

Expiration Date

Until further notice

Requirements

Strong IT background with experience supporting digital and/or data services in the production environment
Strong customer service background, working in 2nd line support
A logical, analytical approach to problem solving
Knowledge of network and firewall infrastructure
An understanding of the UK public sector
Familiarity with scripting (Python, SQL etc.) skills and knowledge of how they are used for administration, monitoring and support tool configuration
Familiarity with IaC (Terraform, Ansible etc.) and DevOps (GitLab, Bitbucket etc.) tools and knowledge of how they are used for deployments
Experience of running disaster recovery activities in the production environment
Understanding of ITIL and ISO20000
Familiar with following incident, change and problem management processes

Job Responsibility

Responsible for the efficient triage and resolution of issues to minimise the impact to our clients and their end users - collaborating with internal and client teams where required
Provide first fixes for incidents wherever possible, escalating with appropriate handover where required
Pro-actively monitor and manage production solutions to maintain availability and performance
Provide shift based coverage, performing handover to support teams on preceding and subsequent shifts
Provide feedback and propose solutions to the wider team on how to improve performance, capacity and usability
Communicating clearly with various support teams such as security or product regarding active incidents, problems or changes
Manage user service requests such as IAM or tool provisioning in line with contracted SLAs
Provide technical, operational and communication support during major incidents or outages
Maintaining CMDB records including patches, upgrades and licences
Talking with end users and/or Level 1 agents to determine the nature of problems, diagnosing the source of issues

What we offer

Flexible benefit platform which includes a Smart Tech scheme
Cycle to work scheme
Individual benefits allowance which you can invest in a Health care cash plan or Pension plan
Optional social and wellbeing calendar of events
30 days of paid annual leave plus bank holidays
Flexible Working Hours
Flexible Parental Leave
Remote Working (part time remote working for all our staff)
Paid counselling as well as financial and legal advice

Fulltime

Junior Service Desk Analyst

Home Office - IT Support - Junior Service Desk Analyst. Brook Street in partners...

Location

United Kingdom , Sheffield

Salary:

16.68 - 26.32 GBP / Hour

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

Good communication and interpersonal skills, with an ability to communicate effectively and professionally
Ability to work as part of a team and to engage effectively with users, third parties and suppliers, escalating where you judge appropriate
Good analytical and problem-solving skills
Customer-focused
Must hold a valid passport
Must have lived in the UK for longer than 5 years
Period of 6 months or longer spent outside of the UK in the last 5 years will not be accepted
Security clearance will be processed for you, if successful

Job Responsibility

Delivering high quality, customer focused 1st line support to users across the Home Office estate
Playing a key role in the provision of IT service support at the Home Office, contributing to the delivery of high-quality consistent incident, problem and request fulfilment management processes across the estate
First point of contact for Home Office users supporting incident and problem resolution activities, engaging with other DDaT teams and / or suppliers as required
Providing high quality first-line support for all user support queries, requests and incidents, in line with incident and request fulfilment management processes and procedures
Supporting effective management of issues and queries raised through calls, emails, self-service, web chat, face-to-face, and supporting the resulting incidents or service requests, using agreed incident management and request fulfilment processes
Providing stakeholders with updates on the status of technical incident, service requests and problems
Engaging with other DDaT teams and / or suppliers as required

What we offer

Guaranteed interview for veterans or spouses/partners of military personnel who meet all the essential criteria
Guaranteed interview for candidates with a disability who meet all the essential criteria

Fulltime

1st Line Support Analyst

Ciphr has an exciting opportunity for a Rapid Response Analyst to join the team ...

Location

United Kingdom , Reading

Salary:

Not provided

Ciphr

Expiration Date

Until further notice

Requirements

Experience in a Customer/Technical Support role/environment
Experience using web-based applications
Previous experience supporting SaaS applications would be a bonus but not essential
Knowledge of Service Desk/Ticketing systems and/or Zendesk is desirable but not essential
Strong analytical skills and approach technical issues logically
Excellent communication skills
Good time management and workload prioritisation skills
Strong literacy, numeracy and IT skills
A good knowledge of Microsoft Office products (Word, Excel and Outlook)
The ability to remain calm under pressure

Job Responsibility

Interacting with customers over various communication channels (phone, email, chat, or social media) to answer queries, troubleshoot problems, and resolve issues
Ensuring that customers' expectations are managed well
Having a good understanding of the product/service and troubleshooting technical issues
Keeping detailed records of customer interactions, issues, and resolutions
Maintaining a knowledge base of common problems and solutions that can be used to help customers in the future
Identifying and resolving customer issues as quickly as possible

What we offer

30 days annual leave plus bank holidays
Family National Trust Membership
Birthday day off
Religious holiday swap
Family forming support - e.g., time off for family forming appointments or to support your partner
Enhanced maternity and paternity leave
Work from Anywhere for 4 weeks per year
Volunteering days for 2 days per year
Cycle to work scheme
Pension

Fulltime

1st Line IT Support Analyst

UK Connect

Location:
United Kingdom , Farnborough

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
April 23, 2026

Expiration:
May 07, 2026

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