1st Line IT Service Desk Analyst Job at TalentHawk (Crawley)

IT Service Desk Analyst

The IT Service Desk Analyst delivers high-quality, end-to-end IT support to coll...

Location

United Kingdom , Newcastle upon Tyne

Salary:

32000.00 GBP / Year

Psychiatry UK

Expiration Date

Until further notice

Requirements

Experience providing 1st and/or 2nd line IT support in Microsoft-based environments
Strong troubleshooting skills across Windows 11 and Microsoft 365
Hands-on support experience with Entra ID and Intune-managed devices
Good understanding of networking fundamentals including IP, DNS, DHCP, Wi-Fi, VPN, and printing
Ability to manage multiple tickets and priorities effectively under pressure
Clear communication skills with a strong customer service approach
Knowledge of ITIL processes including incident, request, and escalation management
Strong attention to detail with accurate documentation practices
Organised, dependable, collaborative, and accountable team player
Curious, resilient, and committed to continuous learning and service improvement

Job Responsibility

Provide first-line IT support via phone, chat, walk-up, and self-service portal channels
Log, prioritise, manage, and resolve incidents/service requests with accurate documentation and timely escalation where needed
Troubleshoot Windows 11, Microsoft 365 Apps, Outlook/Exchange Online, Teams, SharePoint Online, OneDrive, VPN, printing, and connectivity issues
Support Priority 2 and 3 incidents, ensuring clear diagnostics, communication, and resolution tracking
Manage user identity and access in Entra ID (Azure AD), including password resets, MFA, licences, and group memberships
Support Intune and Autopilot device lifecycle activities such as provisioning, enrolment, rebuilds, replacements, and compliance remediation
Fulfil IT service requests including software deployment, hardware setup, mailbox/distribution list support, and Teams policy updates
Complete Joiner, Mover, and Leaver (JML) processes, maintaining accurate user, device, asset, and CMDB records
Support security operations by triaging phishing, authentication, and Defender for Endpoint alerts while following GDPR, ISO27001, ITIL, and security policies
Create and maintain knowledge articles, promote self-service adoption, identify recurring issues, and contribute to continuous service improvement within a Microsoft-centric environment using tools such as Jira Service Management, Intune, Entra ID, and Microsoft 365

What we offer

Health Cash Plan
Well Hub Subscription
Access to an Employee Assistance Programme
Annual Volunteering Day
Enhanced Sickness and Family Leave pay
Length of Service Bonus
Work from Home allowance
Pension options

Fulltime

It Service Desk Analyst

We are looking for an IT Service Desk Analyst with excellent customer service, c...

Location

United Kingdom , Park Royal

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Previous experience working in a 1st or 2nd line support role is essential
Highly self-motivated with good communication and people skills
Strong organisational and customer service skills
Experience of using an ITSM tool and working with SLA and KPI measures
The ability to meet tight deadlines and work effectively in a fast-paced environment
Excellent knowledge of the use and support of MS Office applications, Microsoft 365 Admin, Azure AD, Windows 7 & 10 upwards
Knowledge of Android, Apple, and Windows devices
Knowledge of PC/Laptop builds and software installations

Job Responsibility

Ensure that all calls to the Service Desk are logged within the IT Service Management (ITSM) tool
Take ownership of Incidents and service requests throughout their lifecycle, keeping users appropriately updated
Accurately diagnose, respond, and resolve Incidents and service requests in a timely fashion to achieve Service Level Agreements (SLAs)
Build and configure IT hardware such as laptops, desktops, and mobile devices
Aim to provide a first-time fix where possible
Escalate issues as required in line with the escalation process
Collaborate with other areas of the technology team with a focus on Continuous Service Improvement (CSI)
Provide basic IT user training

What we offer

Competitive salary
Pension
22 days annual leave plus the option to buy additional days
Life Assurance
Private Medical
Onsite parking

Fulltime

Junior Service Desk Analyst

Home Office - IT Support - Junior Service Desk Analyst. Brook Street in partners...

Location

United Kingdom , Sheffield

Salary:

16.68 - 26.32 GBP / Hour

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

Good communication and interpersonal skills, with an ability to communicate effectively and professionally
Ability to work as part of a team and to engage effectively with users, third parties and suppliers, escalating where you judge appropriate
Good analytical and problem-solving skills
Customer-focused
Must hold a valid passport
Must have lived in the UK for longer than 5 years
Period of 6 months or longer spent outside of the UK in the last 5 years will not be accepted
Security clearance will be processed for you, if successful

Job Responsibility

Delivering high quality, customer focused 1st line support to users across the Home Office estate
Playing a key role in the provision of IT service support at the Home Office, contributing to the delivery of high-quality consistent incident, problem and request fulfilment management processes across the estate
First point of contact for Home Office users supporting incident and problem resolution activities, engaging with other DDaT teams and / or suppliers as required
Providing high quality first-line support for all user support queries, requests and incidents, in line with incident and request fulfilment management processes and procedures
Supporting effective management of issues and queries raised through calls, emails, self-service, web chat, face-to-face, and supporting the resulting incidents or service requests, using agreed incident management and request fulfilment processes
Providing stakeholders with updates on the status of technical incident, service requests and problems
Engaging with other DDaT teams and / or suppliers as required

What we offer

Guaranteed interview for veterans or spouses/partners of military personnel who meet all the essential criteria
Guaranteed interview for candidates with a disability who meet all the essential criteria

Fulltime

1st Line Technical Support Analyst

Perform 1st line duties for the Information Technology Service Desk in accordanc...

Location

United Kingdom , Guildford

Salary:

Not provided

Surrey Satellite Technology Limited

Expiration Date

Until further notice

Requirements

Diploma or NVQ in IT related or communications subject desirable but not essential
Awareness of ITIL or equivalent would be an advantage
General experience with using computers
Previous customer facing role
Strong communications/telephone skills
Excellent customer service skills
Knowledge of Windows operating system
Knowledge of the Microsoft Office suite
Good analytical and problem solving skills
Ability to work in a team environment

Job Responsibility

Receive calls from users in relation to any technical incident or query
Accurate logging of helpdesk submissions into the IT Group’s Service Desk tool along with full notes of actions taken
Preliminary investigation of all requests via telephone, email or remote admin tools, resolving or escalating as necessary using generic fault finding techniques
Continued development of SOP’s for ‘quick win’ solutions where tickets can be resolved before escalation
Monitoring of Service Desk email systems and phones – Taking calls to the Group’s DDI
Regular review of escalated tickets to ensure they are maintaining Service Level Agreements (SLA’s)
Administration of general IT activities, including documentation and procurement
Other tasks as directed by the Service Delivery Manager/Head of IT

Fulltime

IT Support Analyst

We are looking for an experienced IT Support Analyst to provide first, second an...

Location

United Kingdom , Manchester

Salary:

55000.00 - 60000.00 GBP / Year

Consult Energy UK

Expiration Date

Until further notice

Requirements

5+ years’ experience in an IT support or service desk role
Strong hands-on experience with: Microsoft 365, Microsoft Azure, Entra ID object types and access management, MFA and Conditional Access, Microsoft Intune
Experience supporting Windows endpoints and mobile devices
Familiarity with ITIL and helpdesk tools
Knowledge of Active Directory, Group Policy, DNS/DHCP
Strong troubleshooting, communication, and customer service skills

Job Responsibility

Deliver 1st, 2nd and 3rd line IT support to end users
Administer Microsoft Office 365 (Exchange Online, Teams, SharePoint, OneDrive)
Manage Azure and Entra ID (Azure AD) users, groups, devices, and access policies
Support identity and access management, including MFA and Conditional Access
Administer Microsoft Intune for device compliance, application deployment, and Autopilot
Build, configure, and support Windows 10/11 end-user devices
Manage joiners, movers, and leavers processes
Maintain IT asset records and documentation
Liaise with suppliers and escalate issues as required

Fulltime

Applications Support Manager

This is a fantastic opportunity to lead a team supporting business-critical plat...

Location

United Kingdom , London

Salary:

60000.00 - 70500.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Experience leading application support or service desk teams in a complex technology environment
Strong knowledge of incident management, problem management and service improvement
Confident handling escalations, coordinating technical investigations and working across multiple stakeholders
Skilled at using data, trends and insight to improve service quality and reduce repeat issues
Collaborative people leader who can develop capability, build engagement and drive accountability

Job Responsibility

Leading, coaching and developing a team of 1st Line Service Desk Analysts, Apprentices and Applications Support colleagues
Creating a positive, inclusive team culture with clear objectives, regular performance conversations and a strong focus on wellbeing and development
Managing team capacity, workload prioritisation and escalations across supported applications and services
Ensuring application incidents and service requests are resolved effectively and in line with service targets
Act as an escalation point for major or sensitive incidents affecting Hyde’s enterprise systems and integrations

What we offer

Employer pension contributions of up to 10%
Minimum of 25 days’ annual leave plus bank holidays
Life insurance
Health cash plan
Access to flexible benefits
Wellbeing support
Ongoing learning and development opportunities

Fulltime

Technical Services Analyst

Reporting to the Client Services Manager, the Technical Services Analyst’s main ...

Location

Chile , Santiago

Salary:

Not provided

Wenco (a Hitachi Construction Machinery...

Expiration Date

Until further notice

Requirements

3 to 5 years of user and admin support experience for an enterprise class software system
Solid understanding and experience with Fleet Management Systems and High-Precision and/or Machine Health Products
Mining experience/knowledge would be an asset
Databases SQL (advanced administration ability), OpenTSDB, InfluxDB (moderate)
Real-Time software systems
Mobile Computing
Windows networking experience
Virtual machine environments
Linux server administration (moderate)
Windows server administration (moderate)

Job Responsibility

Provide timely phone, email and remote access support for existing customers
Maintain duplicate system environments of existing clients for testing and troubleshooting purposes
Record/document all client issues through to resolution using Wenco's issue tracking system
Plan and practice for system implementation and upgrade projects
Review and contribute to product documentation
Perform Triage Desk '1st line support function'
Perform successful implementations and upgrades
Conduct site inspection and reports in preparation of deployments
Coordinate resources from mine staff as required
Provide one-on-one and classroom training on the use and administration of the system

Fulltime

IT Operations Associate

Clue Software is looking for a proactive, solutions-focused IT Support Analyst t...

Location

United Kingdom , Bristol

Salary:

30000.00 GBP / Year

Clue Software

Expiration Date

Until further notice

Requirements

Background in IT support, service desk, or IT analyst roles, with strong troubleshooting skills across end‑user devices, Microsoft 365, and common workplace tech issues
Working knowledge of Microsoft 365 administration (accounts, permissions, security groups, collaboration tools)
Experience supporting laptops, mobile devices, and general office hardware/software
Ability to document processes, create knowledge base content, and follow structured support procedures
Awareness of cyber security best practices, including access control, MFA, endpoint protection, and data security
Exposure to Power Automate or similar workflow/automation tools, with a desire to develop automation skills further
Strong organisational skills, attention to detail, and ability to manage shifting priorities
Clear, effective communication and collaborative working style
Proactive mindset, with a passion for continuous improvement, problem solving, and learning new technologies

Job Responsibility

Provide 1st and 2nd line IT support to users across the business, resolving issues in a professional, clear and timely manner
Troubleshoot hardware, software, laptop, mobile device, printer and basic network connectivity issues, escalating more complex cases where appropriate
Support the administration of Microsoft 365 services including Exchange Online, Teams, SharePoint and user account management
Assist with onboarding and offboarding activities, including account creation, permissions, access changes and device setup
Deploy, configure and maintain end-user devices, including laptops and mobile devices
Support the build and rollout of devices using tools such as Microsoft Intune and Autopilot where applicable
Manage IT assets, stock control and equipment lifecycle processes
Maintain accurate technical documentation, knowledge base articles, guides and standard operating procedures
Support testing of hardware, software and configuration changes to help minimise disruption to the business
Assist with routine site and office IT support tasks, including basic network, Wi-Fi and connectivity troubleshooting

Fulltime

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1st Line IT Service Desk Analyst

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