CrawlJobs Logo

1st Line IT Helpdesk

jobs.360resourcing.co.uk Logo

360 Resourcing Solutions

Location Icon

Location:
United Kingdom , Salford

Category Icon
Category:
IT - Administration

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

27000.00 - 30000.00 GBP / Year
Save Job
Save Icon
Apply Position

Job Description:

The Service Support Specialist II is a mid-level professional responsible for advanced incident resolution, actively participating in problem management, and leading continuous improvement efforts within the Service Desk operation.

Job Responsibility:

  • Lead incident coordination for major or widespread service disruptions
  • Act as the primary liaison between end-users and specialized IT teams (Networking, Server, Platform)
  • Own and resolve Tier 3 incidents that require specialized knowledge in areas such as virtualization client issues (e.g., Citrix), cloud platform access, or deep operating system analysis
  • Serve as the SME for hardware lifecycle management, defining and validating standard PC/laptop images, managing vendor relations for repairs, and ensuring asset disposal compliance
  • Manage and tune proactive monitoring alerts for major IT solutions
  • Lead the initial triage and communication during high-severity incidents, ensuring timely stakeholder updates
  • Lead Problem Management efforts for recurring issues, performing root cause analysis (RCA), recommending permanent fixes, and driving implementation of corrective actions across technical teams

Requirements:

  • 2- 4 years of IT support experience, with service desk/desktop support (required)
  • High School Diploma/GED required
  • Associate degree in IT/related field (preferred)
  • Expertise in multiple areas of IT (e.g., basic networking, server infrastructure, cloud productivity platforms)
  • Strong understanding of IT Service Management (ITSM) processes
  • Exceptional incident management and communication skills
  • Proficient in scripting (e.g., PowerShell) for automating desktop support tasks and diagnostics
  • Training, academic coursework on computer hardware, operating systems, and computer network functionality
  • Microsoft Certified: Modern Desktop Administrator Associate, or equivalent is highly desired

Nice to have:

  • Associate degree in IT/related field (preferred)
  • Microsoft Certified: Modern Desktop Administrator Associate, or equivalent is highly desired
What we offer:
  • Secure reserved car parking space and excellent transport links
  • 31 days holidays per year including 8 bank holidays
  • Healthcare Scheme
  • Company pension plan
  • Life Assurance
  • Salary Sacrifice Schemes
  • Various discounts and other incentives

Additional Information:

Job Posted:
January 05, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Icon
360 Resourcing Solutions - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for 1st Line IT Helpdesk

Service Desk Consultant

The Service Desk Consultant plays a vital support role for fee earners across IT...
Location
Location
United Kingdom , Bristol
Salary
Salary:
26000.00 GBP / Year
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience in a Helpdesk or 1st Line Support role
  • Basic IT knowledge to support technical conversations
  • Strong communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Organised, with good attention to detail
Job Responsibility
Job Responsibility
  • Answer and manage approximately 20 inbound calls per day from internal IT and Marketing teams
  • Log and track support tickets using the helpdesk system
  • Provide basic troubleshooting and first-line support
  • Communicate effectively with technical teams to ensure timely resolution
  • Maintain accurate records of issues and resolutions
  • Deliver excellent customer service and support to internal users
What we offer
What we offer
  • Friday breakfast on the client every week
  • Pension contributions
  • On site parking
  • Fulltime
Read More
Arrow Right

Junior IT Helpdesk

About the role. You will: Provide technical support and troubleshooting services...
Location
Location
Poland , Lublin
Salary
Salary:
Not provided
sollers.eu Logo
Sollers Consulting
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • First working experience as Helpdesk IT or 1st line support
  • Strong sense of independence and a proactive, problem-solving mindset
  • To be an outgoing and approachable person with a genuine willingness to help others
  • Knowledge of how to use and maintain office equipment – laptops, printers, etc.
  • Basic knowledge of Active Directory, Azure Active Directory, GPO, DHCP, DNS, Microsoft 365
  • Very good knowledge of Microsoft Office package
  • Experience in the usage and configuration of the Windows operating system
  • To know the administration issues of Windows
  • To have a team-oriented approach, be able to build strong relationships and effectively communicate with diverse teams, ensuring seamless cooperation
  • Good command of Polish and English (at least B2 level)
Job Responsibility
Job Responsibility
  • Provide technical support and troubleshooting services for employees in all our offices (also remotely)
  • Be a part of our IT Administration Team in Lublin
  • Learn the art of preparing equipment for employees using modern technologies
  • Manage user’s accounts and grant access to resources
  • Implement improvements to the Microsoft 365 environment (SharePoint, Exchange, Teams, etc.)
  • Create technical documentation for internal use
  • Prepare supporting materials for users and conduct training for new employees
  • Cooperate with other support teams in other locations (also abroad)
  • Support Sollers employees as regards the use of applications and their features
  • Implement and optimize IT procedures connected to workspace preparation, backup, etc.
What we offer
What we offer
  • Flexible working hours and a hybrid home office model
  • A chance to be promoted twice a year and a clearly defined career path with salary forecast
  • Opportunities for growth with a training budget that you can use for courses and conferences
  • Access to an online training platform and co-fund language classes
  • An internal coach to guide you through the onboarding, further training and career opportunities, plus a budget to be used for your lunches together
  • A chance to #domore for the planet and the community as part of Sollers Change Makers – our volunteering program
  • Lots of teambuilding activities, trips, hobby groups and cultural events
  • Fulltime
Read More
Arrow Right
New

Helpdesk Lead

Our client is a newly established Managed Service Provider (MSP) with ambitious ...
Location
Location
United Kingdom , Wellingborough
Salary
Salary:
30000.00 - 45000.00 GBP / Year
nextech-group.co.uk Logo
NEXTECH GROUP
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience within a Service Desk / IT Support / Helpdesk role
  • Strong 1st and 2nd line troubleshooting capability
  • Experience in an MSP environment (highly desirable)
  • Knowledge of: Windows 10/11
  • Microsoft 365
  • Active Directory
  • Basic networking (DNS, DHCP, TCP/IP)
  • Experience working with structured ticketing systems
  • Exposure to SLA management and process improvement
  • Organised, structured and commercially aware mindset
Job Responsibility
Job Responsibility
  • Design and implement Helpdesk processes, workflows and best practices
  • Create a 12-24 month Service Desk roadmap
  • Establish ticket triage models and escalation paths
  • Define and manage SLA structures and performance reporting
  • Build and maintain documentation standards and knowledge base resources
  • Contribute to continuous service improvement initiatives
  • Help shape tooling decisions (ticketing systems, monitoring tools, RMM platforms)
  • Act as main point of contact for 1st and 2nd line support queries
  • Troubleshoot Windows 10/11, Microsoft 365, Active Directory and networking issues
  • Manage user administration (AD, M365)
What we offer
What we offer
  • Hybrid working model
  • Exposure to both remote and onsite technical environments
  • Supportive and collaborative team environment
  • Ongoing training and development opportunities
  • Clear progression pathway
  • Fulltime
Read More
Arrow Right

MS Dynamics NAV Support Technician with Systems Development

Aspinal of London are looking for an experienced Microsoft Dynamics NAV 2017 Sup...
Location
Location
United Kingdom , Fernhurst
Salary
Salary:
Not provided
aspinaloflondon.com Logo
Aspinal of London
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of hands-on experience with Microsoft Dynamics NAV (ideally NAV 2017, but earlier versions acceptable)
  • Strong knowledge of core NAV modules: Finance, Sales & Marketing, Purchase, Inventory, and Warehouse
  • Proficiency with C/AL development language for NAV 2017 (basic code review, debugging, and modifications)
  • Solid experience with Microsoft SQL Server: writing queries, investigating data issues, and supporting SSRS/Jet/Power BI reporting
  • Good understanding of NAV permissions and security model (roles, permission sets, security filters)
  • Demonstrated ability to troubleshoot NAV-specific errors (posting issues, table locks, item ledger entries, dimension conflicts, etc.)
  • Strong documentation, communication, and stakeholder management skills
  • Degree in IT, Computer Science, Business Systems, or equivalent practical experience
  • Experience working on a helpdesk
Job Responsibility
Job Responsibility
  • Provide 1st and 2nd line support for Microsoft Dynamics NAV 2017 across all functional areas (Finance, Warehousing, Sales, Purchasing, and Inventory)
  • Investigate, diagnose, and resolve user issues, including: Posting errors, dimension conflicts, and general ledger reconciliation issues
  • Sales order, purchase order, and warehouse process failures
  • Permission set and role-based access issues
  • Perform basic NAV configuration and setup, such as: Chart of Accounts, posting groups, VAT setup
  • Item categories, inventory costing methods, and warehouse locations
  • User roles, permission sets, and security filters
  • Work directly with the SQL Server back-end to investigate data integrity issues, run queries, and support reporting requirements
  • Maintain and troubleshoot C/AL customisations within NAV 2017 (with a view to exposure to AL in future Business Central upgrades)
  • Collaborate with external partners and 3rd line developers on escalated issues and system enhancements
What we offer
What we offer
  • Competitive salary
  • Generous Discount
  • Birthday Day Off
  • Professional growth and training within a supportive, creative team
  • Opportunity to contribute to the development of iconic British luxury products
  • Exposure to the full product lifecycle from concept to launch
  • Fulltime
Read More
Arrow Right

IT Support Analyst

Are you a tech-savvy problem-solver with a passion for providing top-notch IT su...
Location
Location
United Kingdom , London
Salary
Salary:
30000.00 GBP / Year
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proficiency in Windows 11 & Windows Server operating systems
  • Experience with desktop/laptop hardware and network devices
  • Familiarity with Microsoft 365 Admin
  • Exceptional communication and interpersonal skills
  • Strong organisational and documentation abilities
  • A keen attention to detail and the ability to prioritise effectively
Job Responsibility
Job Responsibility
  • Handling incoming helpdesk requests via telephone or email
  • prioritising, evaluating, resolving, and escalating issues as needed
  • Administering user accounts on Microsoft 365 and Dynamics axe 2012
  • Managing the rollout of new devices (desktops, laptops, mobiles)
  • Creating and maintaining support documentation for efficient issue resolution
What we offer
What we offer
  • Discount: 30% off wines from the company list
  • Pension: Auto-enrolment into Group Personal Pension Plan after 3 months service (5% employee contribution, 4% employer contribution
  • increased to 10% after 6 months)
  • Private Medical Insurance: 50% premium coverage for the first 3 years, 100% after 3 years continuous service
  • Season Ticket Loan: Interest-free, available after successful completion of trial period
  • Training: WSET training funded after successful completion of trial period, plus mandatory online compliance training
  • Fulltime
Read More
Arrow Right

IT Apprentice

This is an exciting opportunity to join the world’s market leader in the highly ...
Location
Location
United Kingdom , Manchester
Salary
Salary:
22000.00 GBP / Year
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Desktop: Microsoft Windows 10
  • Servers: Microsoft 2016 Server and above
  • Microsoft: Microsoft Office 2016 & Office 365
  • Virtualisation: VMware, VirtualBox, Microsoft Hyper-V
  • Excellent Communication – both written and verbal, with attention to detail
  • A consistent professional approach to all tasks
  • The ability to remain calm, confident, and knowledgeable will be critical to your success in this role
  • Ability to work proactively, establish good working relationships and think strategically
  • Excellent troubleshooting skills
  • Willing to share techniques and skills with peers
Job Responsibility
Job Responsibility
  • Provide ‘hands-on’ user desktop support through remote desktop support, e-mail, telephone & face to face
  • Review and resolve Helpdesk support tickets and escalate to 2nd and 3rd line Support teams
  • Supporting and managing Client / Server applications, assisting with systems support, including system backups
  • Supporting ‘Server to Desktop’ technologies e.g., Citrix XenApp/XenDesktop
  • Assisting IT / MIS teams in providing 1st and 2nd line support to end users
What we offer
What we offer
  • Full training and support by our friendly team
  • Career accelerator with development path and 6monthly pay reviews
  • Luxurious office environment in a superb location
  • 31 days holidays per year including 8 bank holidays
  • Reserved secure free car parking spaces available
  • Comprehensive benefits and discounts package
  • Healthcare Scheme
  • Company pension plan
  • Life Assurance
  • Salary Sacrifice Electric Car and Cycle2work schemes
  • Fulltime
Read More
Arrow Right

IT Field Engineer

Renault Retail Group is looking for a supportive and proactive IT Field Engineer...
Location
Location
United Kingdom , Cardiff or Bristol
Salary
Salary:
35700.00 GBP / Year
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous IT field support or hands‑on technical experience
  • Strong knowledge of Microsoft Office and Microsoft 365
  • Experience managing vendors and service partners
  • Experience supporting or coordinating projects
  • A positive, clear and professional communication style
  • A structured approach to diagnosing issues and documenting work
  • A conceptual understanding of networking, including: SD‑WAN, MPLS, routing
  • Modern firewall technologies
  • LAN and Wi‑Fi environments
  • DMZ zoning
Job Responsibility
Job Responsibility
  • Provide field‑based IT support to regional teams and retail locations
  • Resolve technical issues on‑site
  • Deploy desktops, laptops, telephony and end‑user devices
  • Create and manage rollout plans with international teams and external suppliers
  • Document technical workflows, configurations and business processes
  • Identify opportunities to improve processes
  • Deliver 1st, 2nd and 3rd line support
  • Handle helpdesk tickets, emails and telephone queries
  • Test hardware, software and configuration changes
  • Provide input on emerging technologies
What we offer
What we offer
  • Up to 15% annual bonus
  • A tax‑efficient ECOP / ECOS car after one month’s service
  • Business mileage reimbursed
  • Accommodation for overnight stays reimbursed
  • A company laptop and company mobile phone will be provided
  • Pension scheme with life assurance
  • Staff discounts on vehicles, parts, servicing, and accessories
  • Access to our company loan car scheme for close family
  • Share Incentive Scheme
  • Mortgage and pension advice seminars
  • Fulltime
Read More
Arrow Right

2nd Line IT Helpdesk Support Engineer

This role sits within our IT team providing advanced technical support and act a...
Location
Location
United Kingdom , Waltham Abbey
Salary
Salary:
28000.00 - 32000.00 GBP / Year
jollyes.co.uk Logo
Jollyes
Expiration Date
March 17, 2026
Flip Icon
Requirements
Requirements
  • Solid experience in a 2nd Line / Desktop Support environment with competent troubleshooting ability
  • Advanced knowledge of Windows 11, Microsoft 365, Exchange Online, Teams, and SharePoint
  • Confident administering Active Directory and supporting complex hardware, software, and networking issues (TCP/IP, DNS, DHCP, Wi‑Fi, VPN)
  • Excellent analytical skills with the ability to work independently, prioritise effectively, and perform under pressure
Job Responsibility
Job Responsibility
  • Deliver expert 2nd line technical support across Windows, Microsoft 365, Teams, networking, hardware, and business‑critical applications
  • Troubleshoot escalated issues, diagnose root causes, and drive long‑term fixes while working closely with an MSP when required
  • Manage incidents and service requests within SLA, providing clear updates and ensuring high‑quality documentation
  • Support and administer core systems including Active Directory, Microsoft 365, endpoint security, MDM, and device builds/deployments
  • Maintain and support retail systems and specialised software used across the business
  • Contribute to IT projects such as system rollouts, upgrades, hardware refreshes, and new store openings
  • Improve IT processes, documentation, and knowledge base content, helping reduce ticket escalations
  • Provide excellent customer service, communicating clearly with users at all levels and mentoring 1st Line colleagues
What we offer
What we offer
  • iTrent financial wellbeing package, powered by Stream, enabling access to earnings before pay day plus lots more discounts and savings benefits
  • Retail Trust membership – counselling, wellbeing and financial support for the retail industry
  • Colleague ‘Treats’ – numerous discounts on up to 800 high street retailers and online service providers from groceries to holidays and cinema trips
  • Colleague ‘We Care’ wellbeing & medical support services – online GP, mental health support, get fit programme and much more (including ‘Tooth Fairy’ dentist on demand)
  • 30% off Jollyes branded products (and 20% off other brands in store for your pet’s needs!) with discounts for our groomers and pet clinics too
  • Additional paid leave for your wedding, new pet coming home and your birthday off
  • Enhanced maternity / paternity leave
  • Discounted membership for David Lloyd Clubs - access to gym, pool, spa, classes, racquet sports, kids clubs and more
  • Fulltime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy