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PLANET RECRUITMENT SERVICES LTD Logo PLANET RECRUITMENT SERVICES LTD · IT - Administration

1st Line Engineer

United Kingdom, Abingdon 25000.00 - 30000.00 GBP / Year · Job Posted May 29, 2026
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Job Description

Come and work for one of the UK’s leading technology specialists, proudly recognised as a World Class Place to Work by Best Companies, a nationally respected benchmark for employee engagement and workplace excellence. We were also ranked as the #1 Technology Company to Work For in the UK, reflecting our culture, our people, and our commitment to being an employer of choice.

Job Responsibility

  • Being the first point of contact for all incoming support calls, emails, and sessions
  • Ensuring all forms of support call are logged in the system and the client is kept updated
  • Manage incident and request tickets ensuring established SLAs are met
  • Provide support to our entire MSP client base
  • Help the Tier 1 with continued business improvements
  • Manage the clients’ expectations with ongoing tickets
  • Inform the Tier 1 Manager of any tickets requiring escalation, to other teams
  • Communicate daily to clients with open tickets
  • Adhere to all company policies and procedures
  • Ensuring that all role related KPI’s are met
  • Log, manage and resolve MSP client IT issues
  • Maintain desktop asset register and configurations
  • Undertake any other reasonable duties, as required, to meet the needs of the business

Requirements

  • Ability to learn on your feet
  • Experience in supporting Windows 11 and MacOS environments
  • Exposure to Microsoft 365 account setup
  • Strong Microsoft Office troubleshooting skills – Outlook, Excel, Word, Teams, etc…
  • Basic computer hardware exposure – desktop & laptop
  • Strong communication skills
  • Excellent troubleshooting and problem resolution skills
  • Excellent client service
  • Positive attitude to work
  • Strive to continuous improvement
  • Able to work independently under pressure
  • Minimum of 1-year IT experience

Nice to have

  • Certification in any of the following technologies: Windows Desktop, Mac OS, Microsoft 365 (MS-900), Azure (AZ-900)
  • Driving license and own transport
  • Comptia A+
  • Comptia N+
  • Microsoft MTA or equivalent
  • MSP Experience (advantageous)

What we offer

  • 25+ Days Holiday and rising (plus bank holidays)
  • Flexible working (WFH incentives)
  • Bupa Cash Plan
  • Electric Vehicle Scheme
  • Cycle Scheme
  • Discounted Gym Membership
  • Paid Charity Day
  • Car Parking
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