1st Line Customer Support Job at Forterro (Bangalore)

1st line support engineer

A close-knit, smaller growing IT support team looking for someone with at least ...

Location

United Kingdom , St Ives

Salary:

27000.00 - 28000.00 GBP / Year

Global Technology Solutions Ltd.

Expiration Date

Until further notice

Requirements

Minimum 1 year in industry
Good planning, verbal and written communication skills
Wide knowledge of computing principles independent of vendor specific technology
Clean UK driving licence and appropriate car

Job Responsibility

Providing technical support via telephone and use of remote control software, with occasional site visits
Investigating hardware, software and malware issues
Maintaining accurate documentation
Create and follow standard operating processes (SOPs)
Monitoring progress of tickets
Installing and configuring hardware and software
Providing support for Microsoft 365 including SharePoint, and managing users and email accounts
Management of email services on mobile devices and tablets
Liaising with customers via email and phone

What we offer

20 days holiday + bank holidays
Standard working hours Monday – Friday 8.30 – 5.00
Potential to progress/develop to 2nd/3rd line support
Onsite car parking & free refreshments (tea and coffee)
Continuous training
Pension Scheme enrolment

Fulltime

Service Desk Consultant

The Service Desk Consultant plays a vital support role for fee earners across IT...

Location

United Kingdom , Bristol

Salary:

26000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Previous experience in a Helpdesk or 1st Line Support role
Basic IT knowledge to support technical conversations
Strong communication and interpersonal skills
Ability to work independently and as part of a team
Organised, with good attention to detail

Job Responsibility

Answer and manage approximately 20 inbound calls per day from internal IT and Marketing teams
Log and track support tickets using the helpdesk system
Provide basic troubleshooting and first-line support
Communicate effectively with technical teams to ensure timely resolution
Maintain accurate records of issues and resolutions
Deliver excellent customer service and support to internal users

What we offer

Friday breakfast on the client every week
Pension contributions
On site parking

Fulltime

1st Line Support Agent

Step into a fast-paced, forward-thinking company where your development genuinel...

Location

United Kingdom , Birmingham

Salary:

16.02 GBP / Hour

Pertemps Network Group

Expiration Date

Until further notice

Requirements

Previous experience in 1st Line Support, IT Help Desk, Service Desk or Technical Support (helpful but not essential)
Strong problem-solving and troubleshooting skills
Excellent communication and call-handling ability
Comfortable supporting Windows OS, Microsoft Office 365 and basic networking issues
Ability to manage workload in a fast-paced, target-driven environment
Full flexibility for shift work between 7:00 AM and 1:00 AM, 365 days a year

Job Responsibility

Provide quick, reliable 1st Line IT Support across corporate and retail systems
Log and manage incidents using a ticketing system in line with SLA targets
Support retail POS systems, in-store equipment, payroll applications and business-critical software
Deliver excellent customer service with a confident and professional phone manner
Escalate complex issues to 2nd Line Support / Desktop Support Engineers when required
Work efficiently in a high-volume IT Help Desk environment

What we offer

Ongoing training in IT systems and service desk tools
Fun, social and supportive team culture
A company that promotes internal progression and IT career development

Fulltime

1st Line Support Agent

Step into a fast-paced, forward-thinking company where your development genuinel...

Location

United Kingdom , Birmingham

Salary:

16.02 GBP / Hour

Pertemps Network Group

Expiration Date

Until further notice

Requirements

Previous experience in 1st Line Support, IT Help Desk, Service Desk or Technical Support (helpful but not essential)
Strong problem-solving and troubleshooting skills
Excellent communication and call-handling ability
Comfortable supporting Windows OS, Microsoft Office 365 and basic networking issues
Ability to manage workload in a fast-paced, target-driven environment
Full flexibility for shift work between 7:00 AM and 1:00 AM, 365 days a year

Job Responsibility

Provide quick, reliable 1st Line IT Support across corporate and retail systems
Log and manage incidents using a ticketing system in line with SLA targets
Support retail POS systems, in-store equipment, payroll applications and business-critical software
Deliver excellent customer service with a confident and professional phone manner
Escalate complex issues to 2nd Line Support / Desktop Support Engineers when required
Work efficiently in a high-volume IT Help Desk environment

What we offer

Ongoing training in IT systems and service desk tools
Fun, social and supportive team culture
A company that promotes internal progression and IT career development

Fulltime

1st Line Support Engineer

Our award-winning client, a growing and customer-focused Managed Service Provide...

Location

United Kingdom , Corby

Salary:

26000.00 - 28000.00 GBP / Year

NEXTECH GROUP

Expiration Date

Until further notice

Requirements

Previous experience in a 1st Line / Service Desk / IT Support role (ideally within an MSP)
Strong knowledge of Windows 10/11 and Microsoft 365
Basic understanding of networking (TCP/IP, DNS, DHCP)
Experience with Active Directory / Azure AD
Excellent communication and problem-solving skills
A proactive and customer-focused approach

Job Responsibility

Provide 1st line technical support via phone, email, and remote tools
Log, prioritise, and resolve IT support tickets in line with SLAs
Troubleshoot hardware, software, and basic network issues
Support users with Microsoft 365, Windows 10/11, and common business applications
Escalate complex issues to 2nd/3rd line teams where necessary
Assist with user account management (Active Directory / Azure AD)
Deliver excellent customer service and maintain strong client relationships

What we offer

Ongoing training and career development
Exposure to a wide variety of technologies and clients
Supportive team environment
Additional company benefits

Fulltime

Senior 1st Line Customer Support Advisor

As a Senior 1st Line Customer Support Advisor, you’ll be one of the go-to people...

Location

Sweden , Stockholm

Salary:

Not provided

Quinyx

Expiration Date

Until further notice

Requirements

Native-level fluency in Swedish and English
Strong service mindset with an analytical approach
Proven success in a technical or SaaS support role
Confidence in handling both functional and technical questions
Clear and structured communication
A humble, people-focused attitude and willingness to share knowledge
Ability to coach others, manage escalations, and confidently represent Support in meetings

Job Responsibility

Providing first-line support to international customers via phone and email
Troubleshooting across scheduling, payroll logic, APIs, integrations, and AI-powered features
Handling trickier cases requiring deeper product knowledge
Acting as a point of escalation and supporting incident handling when needed
Coaching and supporting more junior advisors and helping onboard new hires
Representing Support in handover or escalation meetings
Taking ownership of specific improvement projects within Customer Support
Reporting and following up on defects, collaborating closely with R&D and Second Line

What we offer

Flexible work hours
Enhanced vacation allowance
Wellness benefits
Home office support
Professional development contributions
Virtual yoga classes
Gym membership contribution
Health insurance
Pension plan

Fulltime

Service Desk Analyst

We are seeking a customer-focused Service Desk Analyst to provide high-quality I...

Location

United Kingdom , West Sussex

Salary:

30000.00 - 31000.00 GBP / Year

Morson Talent

Expiration Date

Until further notice

Requirements

Proven experience working on a busy Service Desk, providing 1st and 2nd line support to at least 250 users
Strong troubleshooting skills across hardware, software, and networking issues, including remote support
Experience supporting: Microsoft Windows
Active Directory
Remote working solutions
Hardware builds and re-imaging
Citrix virtual desktops
IP telephony
Experience working to Service Level Agreements and performance targets
Excellent communication and customer service skills

Job Responsibility

Record, prioritise, and manage service requests and incidents using a service management tool, ensuring accurate and complete information is captured
Provide 1st and 2nd line user support for hardware and software issues, including incident resolution, installations, implementations, and user guidance/training
Monitor and progress incidents efficiently, restoring normal service as quickly as possible
Escalate incidents to appropriate teams or individuals in line with incident management processes, keeping users informed of progress
Log and manage incidents with third-party suppliers, monitoring SLA performance and escalating where necessary
Work both independently and collaboratively to achieve individual and team KPIs
Ensure incidents and service requests are resolved within agreed Service Levels
Support Major Incidents by working alongside the Service Desk Team Lead and providing regular user updates
Create and maintain procedure documentation and contribute to the Knowledge Base
Assist with the implementation and support of IT projects as required

Fulltime

New

Associate, 1st Line Customer Support

The Associate for 1st Line Customer Support delivers front line support to custo...

Location

India , Bangalore

Salary:

Not provided

Forterro

Expiration Date

Until further notice

Requirements

Experience in customer service or technical support is helpful
Basic understanding of support processes and tools
Ability to follow structured procedures
Strong communication and listening skills
Ability to analyze general issues and apply problem solving within set boundaries

Job Responsibility

Respond to customer inquiries through phone and support portal
Research and diagnose general issues using documented procedures
Resolve straightforward problems and escalate more complex issues
Record all interactions accurately in the ticketing system
Follow established workflows and operational guidelines
Describe technical and functional procedures to customers and colleagues
Make minor approved adjustments to improve issue resolution
Communicate with internal contacts and customers to exchange information
Analyze basic issues and determine appropriate next steps
Support the team in achieving daily service targets

Fulltime

1st Line Customer Support

Forterro

Location:
India , Bangalore

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
April 11, 2026

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Contract Type:Employment contract

Salary:

Job Description:

Job Responsibility:

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Additional Information:

Job Posted:April 11, 2026

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