1st Line Customer Support Job at Forterro (Bangalore)

Associate, 1st line customer support

As an Associate in 1st Line Customer Support, you will play a key role in ensuri...

Location

Morocco , Casablanca

Salary:

Not provided

Forterro

Expiration Date

Until further notice

Requirements

Strong understanding of business processes and workflows in SMEs
Completed vocational training or university degree, ideally with further education in business administration
Understanding of business applications and ERP solutions
Strong interest in IT and technology
Strong Skills in at least two of the following areas: Webshops like Magento / Shopware, Interfaces SOAP / REST API, SQL Server / Statements, MS365 E-mail / Azure Know-how, POS systems
Strong communication and teamwork skills
Reliable personality with high commitment
Customer-oriented work approach and the ambition to always provide excellent service

Job Responsibility

Intensive and comprehensive support of our customers’ support cases via phone, email, ticket system
Increasing and maintaining customer satisfaction
Maintenance of our knowledge base and documentation
Close collaboration with the development team
Independently testing and reproducing reported issues for problem analysis
Continuous expansion of your know-how across the entire myfactory product portfolio and related technical contexts

Fulltime

Associate, 1st Line Customer Support

The Associate for 1st Line Customer Support delivers front line support to custo...

Location

India , Bangalore

Salary:

Not provided

Forterro

Expiration Date

Until further notice

Requirements

Experience in customer service or technical support is helpful
Basic understanding of support processes and tools
Ability to follow structured procedures
Strong communication and listening skills
Ability to analyze general issues and apply problem solving within set boundaries

Job Responsibility

Respond to customer inquiries through phone and support portal
Research and diagnose general issues using documented procedures
Resolve straightforward problems and escalate more complex issues
Record all interactions accurately in the ticketing system
Follow established workflows and operational guidelines
Describe technical and functional procedures to customers and colleagues
Make minor approved adjustments to improve issue resolution
Communicate with internal contacts and customers to exchange information
Analyze basic issues and determine appropriate next steps
Support the team in achieving daily service targets

Fulltime

1st Line Customer Support Engineer

We are looking for a skilled Technical Specialist to strengthen our TECH Support...

Location

India , Bangalore

Salary:

Not provided

Forterro

Expiration Date

Until further notice

Requirements

Hands‑on experience with database technologies and database administration
Understanding of networking, VPNs, routing, and tunneling (e.g., FRP)
Solid experience in Windows or Linux administration
Technical troubleshooting skills across system, network, and application layers
Ability to work collaboratively in customer‑focused support processes

Job Responsibility

Provide 1st- and 2nd‑level support for on‑prem and cloud environments
Troubleshoot customer connections to our AWS cloud
Troubleshoot components, modules, and system extensions
Troubleshoot network, system, and cloud-related issues
Maintain and administer databases, including configuration, monitoring, and optimization
Support deployment, automation, and CI/CD workflows
Collaborate closely with our Corporate Cloud Operations Team and Systech Team

Fulltime

Senior 1st Line Customer Support Advisor

As a Senior 1st Line Customer Support Advisor, you’ll be one of the go-to people...

Location

Sweden , Stockholm

Salary:

Not provided

Quinyx

Expiration Date

Until further notice

Requirements

Native-level fluency in Swedish and English
Strong service mindset with an analytical approach
Proven success in a technical or SaaS support role
Confidence in handling both functional and technical questions
Clear and structured communication
A humble, people-focused attitude and willingness to share knowledge
Ability to coach others, manage escalations, and confidently represent Support in meetings

Job Responsibility

Providing first-line support to international customers via phone and email
Troubleshooting across scheduling, payroll logic, APIs, integrations, and AI-powered features
Handling trickier cases requiring deeper product knowledge
Acting as a point of escalation and supporting incident handling when needed
Coaching and supporting more junior advisors and helping onboard new hires
Representing Support in handover or escalation meetings
Taking ownership of specific improvement projects within Customer Support
Reporting and following up on defects, collaborating closely with R&D and Second Line

What we offer

Flexible work hours
Enhanced vacation allowance
Wellness benefits
Home office support
Professional development contributions
Virtual yoga classes
Gym membership contribution
Health insurance
Pension plan

Fulltime

1st Line Support Engineer

Our client, a growing IT services provider, is looking for a 1st Line Service De...

Location

United Kingdom , Huntingdon

Salary:

Not provided

NEXTECH GROUP

Expiration Date

Until further notice

Requirements

Previous experience in an IT Support, Helpdesk, or Service Desk position
Good understanding of Microsoft 365, Windows OS, Active Directory, and networking fundamentals
Strong customer service and communication skills
Ability to troubleshoot and resolve technical issues in a structured manner
Organised with excellent attention to detail
Able to manage workloads effectively and prioritise tasks
Positive, proactive approach with a willingness to learn and develop

Job Responsibility

Provide first-line technical support via phone, email, and ticketing system
Log, manage, and resolve support tickets in line with agreed service levels
Troubleshoot issues relating to Microsoft 365, Windows operating systems, Active Directory, and basic networking
Support end-user hardware including laptops, desktops, printers, mobile devices, and VoIP systems
Escalate complex issues to senior engineers when required
Keep users informed throughout the lifecycle of support tickets
Work closely with colleagues and third-party suppliers to ensure timely issue resolution
Maintain accurate documentation and update knowledge base articles where appropriate
Contribute ideas and improvements to enhance service delivery and team efficiency

What we offer

Opportunity to join a growing and supportive IT team
Exposure to a wide range of technologies and client environments
Ongoing training and development opportunities
Clear career progression within a successful IT services business
Collaborative and professional working environment

Fulltime

1st Line Support Engineer

The IT Support Engineer will work as part of a team to deliver high quality cust...

Location

United Kingdom , Portsmouth

Salary:

25410.97 - 26133.56 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Providing phone/remote support & assistance
Excellent customer care
Desktop Support
Hardware Repairs
Software Installation
Projector, cabling, troubleshooting
Assisting in projects and IT activities as required

Job Responsibility

Providing quality customer service, helping colleagues with IT issues, supporting members of the IT team with projects

What we offer

Annual Leave: 25 days total and closure for winter shutdown period in line with Hampshire County Council school holidays & statutory bank holidays
Pension: Generous Local Government pension
Learning & Development: Programmes by The Community Adult Education Department
Staff Development: Access to the College staff development programmes and CPD
Onsite Discounts: City of Portsmouth College Hair Salon & 50% off at the City of Portsmouth College Sports Centre
Online Discounts: Unidays, Student Beans, and Totum with a City of Portsmouth College email address
Parking: Free car parking across all campus sites (apart from Arundel)
Blue Light Card: providing several discounts

Fulltime

2nd Line Customer Support Engineer

The Professional, 2nd Line Customer Support resolves escalated incidents and sup...

Location

India , Bangalore

Salary:

Not provided

Forterro

Expiration Date

Until further notice

Requirements

Experience in 2nd Line Support or related technical support roles
Practical understanding of incident and problem management processes
Ability to analyse issues and complete investigations within set frameworks
Clear communication skills with internal and external stakeholders
Ability to recommend improvements to processes and service performance
Education and experience in a relevant technical field

Job Responsibility

Handles escalated incidents from 1st Line Support
Investigates issues and drives them to resolution using established methods
Identifies root causes and proposes corrective and preventive actions for review
Works with R&D teams to resolve product defects and recurring issues
Analyses incident data and reports trends to internal teams
Checks systems and processes and recommends adjustments that improve effectiveness
Assesses new incidents and determines if they relate to known errors
Explains technical procedures to colleagues and customers and escalates complex issues
Solves problems using experience, available knowledge and guidance from senior colleagues
Provides informal support and mentorship to less experienced professionals

Fulltime

1st Line Support Engineer

Our award-winning client, a growing and customer-focused Managed Service Provide...

Location

United Kingdom , Corby

Salary:

26000.00 - 28000.00 GBP / Year

NEXTECH GROUP

Expiration Date

Until further notice

Requirements

Previous experience in a 1st Line / Service Desk / IT Support role (ideally within an MSP)
Strong knowledge of Windows 10/11 and Microsoft 365
Basic understanding of networking (TCP/IP, DNS, DHCP)
Experience with Active Directory / Azure AD
Excellent communication and problem-solving skills
A proactive and customer-focused approach

Job Responsibility

Provide 1st line technical support via phone, email, and remote tools
Log, prioritise, and resolve IT support tickets in line with SLAs
Troubleshoot hardware, software, and basic network issues
Support users with Microsoft 365, Windows 10/11, and common business applications
Escalate complex issues to 2nd/3rd line teams where necessary
Assist with user account management (Active Directory / Azure AD)
Deliver excellent customer service and maintain strong client relationships

What we offer

Ongoing training and career development
Exposure to a wide variety of technologies and clients
Supportive team environment
Additional company benefits

Fulltime

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1st Line Customer Support

Job Description

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