CrawlJobs Logo
NOVA Logo NOVA · IT - Administration

1st Level B2B Support Engineer

Greece, Athens · Job Posted January 22, 2026
Apply Position
Job Link Share

Job Description

We at Nova, are a very young and dynamic team, the 2nd largest telecom provider in Greece, looking for vibrant and fast thinking “1st Level B2B Support Engineer – Platinum Technician” to be part of our successful team in our “B2B Support team”.

Job Responsibility

  • Provide first-level technical support to corporate users via phone, email, and ticketing system
  • Troubleshoot and resolve hardware, software, and basic network issues
  • Manage user accounts, permissions, and password resets (Active Directory)
  • Support corporate applications, email systems, VPN, and collaboration tools
  • Escalate unresolved or complex issues to 2nd/3rd level support following internal procedures
  • Monitor and update incident tickets, ensuring accurate documentation and timely resolution
  • Assist with workstation setup, configuration, and onboarding of new employees
  • Ensure compliance with IT policies, security standards, and SLAs
  • Provide user guidance and basic training on IT systems and tools
  • Maintain high levels of customer service and professionalism

Requirements

  • BSc or MSc in Computer Science, Information Security or related degree
  • 5 years of experience in a similar field is preferred
  • Certifications are desirable (Fortinet NSE2, Cisco CCNA)
  • Good knowledge of SDWAN, WIFI, CLOUD
  • Adaptability to new technologies and commitment to continuous improvement
  • Customer-focused mindset ensuring high-quality service delivery
  • Proven experience in troubleshooting and resolving technical issues
  • Hands-on experience with service activation and deactivation processes
  • Strong knowledge of corporate network services
  • Strong problem-solving and analytical skills with attention to detail
  • Ability to work effectively under pressure and during scheduled night-time maintenance activities
  • Team-oriented with excellent communication and collaboration skills

What we offer

  • Wellness programs to keep yourself fit
  • Mobile voice and data to talk
  • Discounts on Nova Fixed / Mobile / TV for you, friends, family
  • Flexy work from home to balance your life
  • Private Insurance program to check up on your health
NOVA - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

1st Level B2B Support Engineer

8 matching positions

QA Engineer

We are looking for a QA Engineer who can help us ensure the highest level of qua...
Location
Location
Cyprus
Salary
Salary:
Not provided
oms-retail.com Logo
OMS Retail
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • University degree in Informatics, Information Technology, Computer Science, or a similar field
  • 2-5 years of hands-on experience as a QA Engineer
  • Strong foundation in QA best practices and software testing procedures
  • Experience in Agile software development environments and related test methods
  • Experience creating and executing test plans, test cases, and test documentation
  • High level of quality awareness and attention to detail
  • Experience with B2B SaaS platforms, ideally multi-tenant solutions
  • Solution-oriented, service-minded, and customer-focused approach
  • Experience with operational work such as business application administration, maintenance, help desk, or problem management
  • Motivation to automate testing processes wherever possible
Job Responsibility
Job Responsibility
  • Design, create, and execute test specifications, test plans, and test execution plans based on functional and non-functional requirements
  • Execute, optimize, and continuously improve test procedures and test scripts
  • Track, document, and report test execution results, risks, defects, coverage, and quality metrics
  • Perform root cause analysis for bugs, failures, discrepancies, and production issues
  • Evaluate and communicate test results, success criteria, and test coverage
  • Perform regression, load, scalability, and performance testing
  • Monitor production and test environments from a QA perspective
  • Support the implementation of control and alert mechanisms for production systems
  • Ensure testing of usability, user experience, and cross-browser compatibility
  • Document functional flows, testing outcomes, and relevant quality assurance activities
What we offer
What we offer
  • Competitive salary
  • Hybrid working model (flexibility between office and home)
  • High job security
  • Flat hierarchies
  • Company-covered health insurance & provident fund
  • Support for mental and physical health with Nilo Health and Move Republic
  • Webinars, workshops, training, and coaching opportunities
  • Modern tech stack and a fast-growing team of technologists
  • Collaborative, supportive, and humorous team culture
  • Corporate benefits
  • Fulltime
Read More
Arrow Right

Senior Technical Product Manager, SNAP Resupply

Join Brightree to modernize how HME providers run resupply at scale. As a Sr. Te...
Location
Location
United States , Peachtree Corners, GA
Salary
Salary:
Not provided
resmed.com Logo
ResMed
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years as a PM/PO/TPM shipping B2B SaaS (web/mobile) with a strong delivery track record
  • Proven ability to write requirements, workflow diagrams, and acceptance criteria that de-risk builds
  • Analytics fluency and hands-on experimentation experience (A/B, flags)
  • Excellent collaboration with Engineering, Design, QA, Compliance, and Customer teams
  • crisp, executive-ready communication
  • Familiar with healthcare IT concepts (HIPAA/BAA, auditability), as well as CRM workflows
  • SQL proficiency
  • Code literacy (strongly preferred): can read and discuss code at a high level
  • Evidence of being an AI 1st Technical Product Manager
Job Responsibility
Job Responsibility
  • Set and hit targets for automation rate, first-pass clean orders, touches per order, and cycle time
  • maintain KPI dashboards and drive post-launch reviews
  • Run refinement, sprint planning, and releases
  • create clear user stories & acceptance criteria, workflow diagrams, and rollouts with feature flags/guardrails
  • Interview provider staff and ops leaders, map journeys (eligibility → documentation completeness → order orchestration → fulfillment readiness), run usability tests, and analyze funnels to prioritize the next 10% lift
  • Meet HIPAA requirements, maintain audit trails for automated decisions, and drive accessibility and reliability with Engineering
  • Partner with Services/Support on runbooks, enablement, and release notes so customers and field teams adopt changes smoothly
  • Drive cross-team delivery with urgency and clear ownership
  • Work with other Product Managers and TPMs in the Brightree and Resmed organization
  • Responsible for story reviews, work closely with engineering team to define sprint work
  • Fulltime
Read More
Arrow Right
New

Chef Manager

As a Chef Manager, you’ll take full responsibility for running a high-volume kit...
Location
Location
United Kingdom , Bermondsey
Salary
Salary:
31000.00 GBP / Year
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience managing a kitchen, ideally in schools or high-volume catering environments
  • Proven ability to cook fresh, seasonal food at high volumes
  • Strong people management and team leadership skills
  • Experience managing kitchen operations, stock, and compliance
  • Excellent organisational and communication skills
  • A proactive, hands-on approach and pride in maintaining high standards
Job Responsibility
Job Responsibility
  • Leading, motivating, and developing your catering team
  • Preparing and serving fresh, seasonal meals at high volume
  • Planning menus, managing stock, and controlling budgets
  • Ensuring all food hygiene, safety, and compliance standards are met
  • Building strong relationships with onsite clients and stakeholders
  • Overseeing the smooth running of service, from prep to finish
What we offer
What we offer
  • Daytime hours, no evenings or weekends
  • All school holidays off
  • Free meals on shift and uniform provided
  • Ongoing training, development, and career progression opportunities
  • Access to free qualifications
  • Staff discount scheme across 850+ retailers
  • Monthly team incentives with the chance to win shopping vouchers
  • Fulltime
Read More
Arrow Right
New

Gameplay Programmer (Characters, AI & Animation)

We are seeking a talented individual to join our small, dynamic team dedicated t...
Location
Location
United Kingdom , Nottingham
Salary
Salary:
Not provided
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong knowledge of C++ with an emphasis on maintainable, reusable, and well-documented code
  • Unreal Engine 5 Knowledge, including: Best practices for blueprints, UObjects, and delegate usage
  • Experience with navigation systems (e.g., recast/detour, navlinks)
  • Proficiency in state trees, state machines, EQS, and character movement/physics
  • Familiarity with software design patterns such as state machines, hashmaps, and entity-component systems
  • Experience with performance analysis and subsequent optimisation
  • A positive attitude towards collaboration and the skills of others
  • Experience in giving and receiving constructive feedback
  • Proficiency with source control systems
  • Perforce experience is ideal
Job Responsibility
Job Responsibility
  • Design and maintain efficient systems for gameplay AI, animation, character physics, and character spawning in UE5
  • Translate gameplay requirements into technical solutions, using C++ and UE5's blueprint systems for data-driven development
  • Write well-optimised, thoroughly documented code that meets established coding standards
  • Take full or shared ownership of features and systems, from ideation and planning through to support and bug fixing
  • Conduct performance analysis and optimise code for multi-platform stability and efficiency
  • Build strong relationships with team members and cross-departmental colleagues to ensure seamless cooperation
  • Follow best practices for source control (Perforce preferred), ensuring build stability and multi-platform compilation success
  • Review code changes with a focus on quality, while providing and receiving constructive feedback in a collaborative and respectful manner
What we offer
What we offer
  • Core hours 9.30am – 4pm, remaining hours worked flexibly
  • Relocation support to Nottingham, UK (if required)
  • Holiday allowance that increases with service (to a maximum of 30 days plus statutory public holidays)
  • Annual pay reviews
  • Company pension contribution that increases with service
  • Company enhanced full pay for maternity leave for the first 26 weeks (to qualifying expectant mothers)
  • Clear career progression within Dambuster Studios
  • Studio funded learning and development opportunities
  • Modern game development environment with the latest technologies
  • Vibrant, modern city centre location with good transport links
  • Fulltime
Read More
Arrow Right
New

Vp of Finance

Join a fast-growing venture capital firm backing early-stage, high-growth compan...
Location
Location
United States , San Francisco
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 6-10+ years in fund finance, accounting, or VC/PE experience
  • Strong understanding of venture capital accounting and valuations
  • Advanced Excel skills
  • Strong business judgment in fast-paced environments
  • Entrepreneurial mindset and desire for broader ownership/growth
  • Strong communicator with leadership exposure
  • Highly organized, adaptable, and detail-oriented
  • Experience improving processes and building workflows is a plus
Job Responsibility
Job Responsibility
  • Partner with senior leadership on fund finance and operations
  • Oversee fund administrator, auditors, and tax providers
  • Manage investor reporting, capital calls, distributions, and valuations
  • Support fundraising and new fund launches
  • Track portfolio performance and assist with valuation updates
  • Improve systems, workflows, and processes
  • Draft investor updates and support key communications
  • Assist with select operational and people-related initiatives
What we offer
What we offer
  • Flexible remote work
  • Strong benefits
  • Unlimited PTO
  • Real growth into broader leadership
  • Fulltime
Read More
Arrow Right
New

Contract CRA

We are seeking an experienced and highly motivated Clinical Research Associate (...
Location
Location
United States , Covington
Salary
Salary:
90.00 - 100.00 USD / Hour
solomonpage.com Logo
Solomon Page
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in Life Sciences, Nursing, Pharmacy, or a related field
  • Minimum 5 years of Clinical Research Associate (CRA) experience
  • Direct monitoring experience in kidney transplant and/or kidney transplant clinical studies is required
  • Strong understanding of ICH-GCP, FDA regulations, and clinical trial processes
  • Experience managing high-performing academic medical center sites
  • Excellent organizational, communication, and problem-solving skills
  • Ability to travel regularly to assigned study sites
What we offer
What we offer
  • medical
  • dental
  • vision
  • 401(k)
  • telehealth services
  • ESOP
  • commuter benefits
  • Fulltime
Read More
Arrow Right
New

Traffic Safety Officer/Receptionist

Location
Location
United Kingdom , Port Talbot
Salary
Salary:
14.08 GBP / Hour
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Excellent communication skills and a strong customer focus
  • A valid SIA Front-Line License - essential
  • A Full UK Driving License - essential
  • Confidence and ability to establish and maintain good and effective working relationships at all levels
  • Ability to work to deadlines, multitasking and working under pressure
  • Excellent IT Skills including Microsoft Software Packages (e.g. Excel)
  • Able to achieve vetting to BS7858 Standards
Job Responsibility
Job Responsibility
  • To use Lotus Notes Visitors database to ensure all visitors have been authorised to enter site by an on site sponsor
  • To utilise Lotes Notes Database to capture the data for all visitors
  • To assist potential visitors who do not have necessary authorisation to enter site
  • Manage the process for registration of vehicles entering site and issuing appropriate vehicle pass
  • Assisting the Induction Controller in managing the induction process including deputising for the Controller during absences
  • Contribute to the smooth operation of card replacements and changes to data
  • Monitor driver behaviour to ensure the on site driving policy is complied with, utilising CCTV assets to monitor speed limits, mobile phone use etc
  • Instruct, advise, coach and educate when required to improve on site driving behaviours
  • Conduct investigations into accidents/collisions incidents on site and make recommendations to prevent similar occurences being repeated
  • Conduct random vehicle inspections to ensure the vehicle complies with regulations
What we offer
What we offer
  • Company sick pay scheme
  • Paid SIA license renewals
  • Enhanced Family Leave Pay
  • Cycle to Work Scheme
  • High staff discounts & rewards scheme
  • Access to Digital GP
  • Excellent pension scheme
  • Death in Service - £5000
  • Recruitment bonus scheme
  • New business lead scheme
  • Fulltime
Read More
Arrow Right
New

Consumer Collections Representative – Loss Mitigation

Robert Half is hiring a Consumer Collections Representative – Loss Mitigation fo...
Location
Location
United States , Tempe
Salary
Salary:
22.00 USD / Hour
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Prior customer service experience in a call center setting required
  • Strong communication and problem-solving skills
  • Collections experience is a plus, but not required
  • Comfortable working fully on-site Monday–Friday
  • Availability to work one mandatory Saturday per month
  • Interest in learning the mortgage industry and growing within a structured environment
Job Responsibility
Job Responsibility
  • Handle high-volume outbound and inbound calls related to delinquent mortgage accounts and payment collection
  • Communicate professionally and empathetically with customers regarding past-due mortgage payments
  • Gather, review, and enter relevant financial information accurately into internal systems
  • Explain potential repayment or financial solution options based on customer circumstances
  • Document all customer interactions thoroughly and accurately
  • Follow compliance, quality, and customer care standards
  • Participate in ongoing training, coaching, and performance development
What we offer
What we offer
  • Paid training
  • Full-time, stable schedule
  • Opportunity to grow within mortgage and financial services
  • Supportive team environment with coaching and development
  • Excellent benefits upon permanent hire
  • Strong entry point into a growing industry
  • Medical, vision, dental, and life and disability insurance (for contract/temporary professionals)
  • 401(k) plan (for contract/temporary professionals)
  • Fulltime
Read More
Arrow Right