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We at Nova, are a very young and dynamic team, the 2nd largest telecom provider in Greece, looking for vibrant and fast thinking “1st Level B2B Support Engineer – Platinum Technician” to be part of our successful team in our “B2B Support team”.
Job Responsibility:
Provide first-level technical support to corporate users via phone, email, and ticketing system
Troubleshoot and resolve hardware, software, and basic network issues
Manage user accounts, permissions, and password resets (Active Directory)
Support corporate applications, email systems, VPN, and collaboration tools
Escalate unresolved or complex issues to 2nd/3rd level support following internal procedures
Monitor and update incident tickets, ensuring accurate documentation and timely resolution
Assist with workstation setup, configuration, and onboarding of new employees
Ensure compliance with IT policies, security standards, and SLAs
Provide user guidance and basic training on IT systems and tools
Maintain high levels of customer service and professionalism
Requirements:
BSc or MSc in Computer Science, Information Security or related degree
5 years of experience in a similar field is preferred
Certifications are desirable (Fortinet NSE2, Cisco CCNA)
Good knowledge of SDWAN, WIFI, CLOUD
Adaptability to new technologies and commitment to continuous improvement
Customer-focused mindset ensuring high-quality service delivery
Proven experience in troubleshooting and resolving technical issues
Hands-on experience with service activation and deactivation processes
Strong knowledge of corporate network services
Strong problem-solving and analytical skills with attention to detail
Ability to work effectively under pressure and during scheduled night-time maintenance activities
Team-oriented with excellent communication and collaboration skills
What we offer:
Wellness programs to keep yourself fit
Mobile voice and data to talk
Discounts on Nova Fixed / Mobile / TV for you, friends, family
Flexy work from home to balance your life
Private Insurance program to check up on your health