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Our client is a forward-thinking Managed Service Provider who due to natural growth within the business, they are looking to add a 1st/2nd Line IT Support Technician to their team. This role offers great variety of work on a day-to-day basis and is a fantastic opportunity for the right candidate to learn, develop and grow within a business. You will need to be onsite 5 days a week in this position and own a vehicle as visiting client sites is required.
Job Responsibility
Provide first and second-level technical support to a variety of clients
Support users with Microsoft 365 tools, troubleshooting hardware and software issues, and ensuring a high level of user satisfaction
Perform remote and on-site troubleshooting to diagnose and resolve hardware and software issues
Respond to and resolve technical support tickets in a timely manner
Requirements
Excellent communication and interpersonal skills, and enthusiastic about helping others
Proven experience as a Technical Support Specialist or similar L1/L2 support role
Proficiency in both Windows and MacOS environments
Good knowledge of Microsoft 365 applications
Exposure to Microsoft Administrative tools
Basic understanding of networking principles and troubleshooting
Desire to learn new skills, acquire knowledge, and to become more technically proficient