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1st/2nd Line It Support Technician

United Kingdom, Harwell, Oxford 25000.00 - 30000.00 GBP / Year · Job Posted June 30, 2026
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Job Description

Our client is a forward-thinking Managed Service Provider who due to natural growth within the business, they are looking to add a 1st/2nd Line IT Support Technician to their team. This role offers great variety of work on a day-to-day basis and is a fantastic opportunity for the right candidate to learn, develop and grow within a business. You will need to be onsite 5 days a week in this position and own a vehicle as visiting client sites is required.

Job Responsibility

  • Provide first and second-level technical support to a variety of clients
  • Support users with Microsoft 365 tools, troubleshooting hardware and software issues, and ensuring a high level of user satisfaction
  • Perform remote and on-site troubleshooting to diagnose and resolve hardware and software issues
  • Respond to and resolve technical support tickets in a timely manner

Requirements

  • Excellent communication and interpersonal skills, and enthusiastic about helping others
  • Proven experience as a Technical Support Specialist or similar L1/L2 support role
  • Proficiency in both Windows and MacOS environments
  • Good knowledge of Microsoft 365 applications
  • Exposure to Microsoft Administrative tools
  • Basic understanding of networking principles and troubleshooting
  • Desire to learn new skills, acquire knowledge, and to become more technically proficient

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