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360 Resourcing Solutions Logo 360 Resourcing Solutions · IT - Administration

1st / 2nd Line IT Support Analyst

United Kingdom, Warwick Employment contract 25000.00 - 30000.00 GBP / Year · Job Posted June 29, 2026
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Job Description

OneSchool Global UK has an exciting opportunity for an IT Support Analyst (1st/2nd Line) to join our busy and collaborative IT team, supporting 23 campuses across the UK and our Regional Support Office. This is a varied, hands-on role where no two days are the same. As part of a supportive helpdesk team, you will provide first and second line technical support, ensuring colleagues and students receive timely, effective assistance across a wide range of systems, devices, and technologies. The role is based full-time at our Regional Support Office in Warwick (five days per week), delivering both remote and face-to-face support, with occasional travel to campuses to assist with onsite IT needs.

Job Responsibility

  • Provide 1st and 2nd line support via phone, email, remote tools, and service desk tickets
  • Diagnose and resolve hardware, software, and basic network issues across end-user devices
  • Escalate more complex technical issues to senior engineers where appropriate
  • Manage incidents and service requests through the ITSM system, ensuring timely updates and resolution
  • Set up, configure, and maintain laptops, desktops, mobile devices, and peripherals
  • Support Microsoft 365 services, including user account administration (Azure AD), email, and device management (Intune)
  • Assist with user onboarding and offboarding, including account creation, device setup, and access permissions
  • Provide support for classroom technology including AV equipment, printers, and basic connectivity issues
  • Carry out routine maintenance tasks, software updates, and device lifecycle activities
  • Maintain accurate documentation and contribute to knowledge base articles
  • Support IT projects and system rollouts as required

Requirements

  • Experience in a 1st or 2nd line IT support role or similar customer-facing environment
  • Strong troubleshooting skills with the ability to resolve issues efficiently
  • Confident communicating with non-technical users in a clear and professional manner
  • Well organised, able to manage multiple tasks and priorities effectively
  • Takes ownership of tickets through to resolution, ensuring a positive user experience
  • Comfortable working both independently and as part of a team
  • Good working knowledge of: Windows operating systems
  • Microsoft 365 (including Azure AD, Intune, Exchange)
  • A proactive attitude and willingness to learn new technologies
  • Committed to professionalism, data security, and safeguarding standards

What we offer

  • Competitive salary
  • Laptop
  • On-site parking
  • 25 days annual leave plus bank holidays
  • Workplace pension
  • Staff referral scheme
  • A supportive, team-focused working environment
  • Exposure to a wide range of technologies and opportunities to develop your IT career
  • Modern, well-equipped office environment
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