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100% Wfh Call Center Role

https://www.randstad.com Logo

Randstad

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Location:
Australia , Geelong

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

32.18 - 35.15 AUD / Hour
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Job offer has expired

Job Description:

Randstad is seeking dedicated Call Centre Operators to work remotely for a Victorian Government client, assisting the public with inquiries related to natural disasters (fire and floods).

Job Responsibility:

Respond to inbound calls from the general public, providing assistance and guiding callers to relevant information during natural disaster events (fire and floods).

Requirements:

  • Excellent communication skills with a diverse customer base
  • Ability to quickly assess customer questions/situations and provide an appropriate response
  • Proficiency in basic computer skills
  • Familiarity with Victorian geography and the ability to navigate digital maps
  • Minimum typing speed of 20 words per minute
  • Demonstrated ability to achieve performance targets
  • Strong customer service experience
  • Admin skills
  • able to work with multiple screens
  • empathy
  • Device running Windows 10 (16GB RAM or more is recommended)
  • Second monitor for dual-screen navigation
  • Dedicated headset for call-taking
  • Webcam for training sessions
  • Reliable home internet (recommended minimum: 50mbs download / 10mbs upload)
  • A suitable home office setup for a call centre role
What we offer:

Super

Additional Information:

Job Posted:
May 12, 2026

Expiration:
May 13, 2026

Employment Type:
Parttime
Work Type:
Remote work
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