Deze lijst bevat alleen de landen waarvoor vacatures in de geselecteerde taal zijn gepubliceerd (bijvoorbeeld, in de Franse versie worden alleen vacatures in het Frans weergegeven, en in de Engelse versie alleen die in het Engels).
In de rol van Technical Helpdesk Expert Warmtepompen sta je centraal in de technische ondersteuning van klanten, interne collega's en installateurs. Je helpt hen vlot en professioneel verder, zowel bij technische vragen als bij storingen.
Functieverantwoordelijkheden:
Answer technical questions via phone, email or a ticketing system
Analyze malfunctions and give clear advice on possible solutions
Support customers in the startup and configuration of installations
Escalate to the second line or engineering when an issue requires extra depth
Help installers and end users in a professional, friendly and empathetic way
Accurately record and track customer questions in the system
Work smoothly with colleagues from other departments to solve problems quickly and efficiently
Contribute to optimizing internal processes and sharing knowledge
Test new products or software updates when necessary
Correctly register interventions and advice
Prepare reports on common problems
Keep technical documentation and manuals up-to-date
Vereisten:
Technical education at bachelor's or graduate level (electromechanics, HVAC, electricity or equivalent)
Minimum 2 years of experience within a technical customer service, helpdesk or field service
Experience with HVAC systems, heat pumps or heating technology is strongly desired
Clear, professional and customer-friendly communication, both oral and written
Customer-oriented and solution-oriented thinking
Technical insight and strong analytical skills
Stress-resistant and able to organize work independently
Team player with a proactive attitude and positive mindset
Fluent Dutch
Knowledge of French and/or English is a nice additional advantage
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