Medewerker KCC

• Answer incoming phone calls from citizens, businesses, and institutions on various municipal topics
• Quickly identify the caller's needs
• Handle inquiries independently as much as possible
• Escalate to colleagues when necessary
• Actively think about how processes within the KCC can be made more convenient, efficient, and enjoyable
• Discuss ideas with direct colleagues to continuously improve service together

• MBO/MBO+ work and thinking level
• Clear service-oriented attitude
• Preferably experience with a municipality
• Experience with telephone customer contact and conversation techniques
• Fresh perspective on the work
• Proactive, energetic, and enthusiastic
• Easily makes contact
• Good listener
• Remains calm under pressure
• Quick to adapt when things don't go as planned
• Sense of responsibility for the functioning of the KCC
• Healthy dose of humor and ability to put things into perspective

Experience with a municipality

• Year-end bonus
• Chance of extension