Key Account Officer Cargo

• Guarantee contractual agreements with customers
• Represent Aviapartner's interests to customers
• Direct contact with customers (airlines)
• Manage customers, answer their questions, ensure proper information flow
• Handle contracting, financial details, quality, SLAs
• Monitor customer satisfaction
• Support the Commercial Director with general KAM administration, contracting and contract management
• Quality Control tasks: monthly analysis and reporting of complaints and costs due to non-quality
• Set up and follow up on corrective and preventive measures
• Monitor Service Level Agreements
• Disseminate Quality information within Aviapartner Cargo
• Manage the Quality system (ISO9001:2000), organize internal audits and ISO-quality sessions for all employees
• Keep the CRM system up to date
• Collaborate closely with other departments (Customer Service, Finance, Operations) and with operational and general management of Cargo

• Higher diploma (Master)
• Good knowledge of the airport: organization, services, facilities and procedures
• Strong interpersonal and communication skills
• Fluent in Dutch and English (other languages are a plus)
• Quality and customer oriented, service-oriented thinking and acting
• Stress resistant and flexible
• Critical and objective mindset
• Comfortable in a constantly evolving work environment
• Problem solver and team player

Other languages besides Dutch and English

• Hospitalization insurance
• Meal vouchers