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Experience Design Specialist

https://www.ikea.com Logo

IKEA

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Locatie:
Netherlands, Groningen

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Categorie:
Klantenservice

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Type contract:
Arbeidsovereenkomst

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Salaris:

Niet opgegeven
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Solliciteer

Functieomschrijving:

Experience Design Specialist focused on improving customer and employee experience within and outside the Remote Customer Meeting Point (RCMP) of IKEA, working on optimizing and redesigning processes and systems to enhance customer and/or employee experience.

Functieverantwoordelijkheden:

  • Implement projects using various project management methods such as Lean/Six Sigma and Agile
  • Present project progress to management team in a visual, natural and convincing way
  • Communicate clearly and timely about projects to all relevant stakeholders
  • Manage and execute complex local (digital) implementations
  • Collaborate closely with all colleagues within RCMP to gather input for improvement proposals
  • Provide improvement suggestions to the digital IKEA Global team to improve and optimize digital tools functionality
  • Monitor KPIs to track results after implementation of processes or digital tools
  • Proactively approach (global) departments and stakeholders

Vereisten:

  • Experience with designing or analyzing customer journeys, Experience design and business development
  • Knowledge of project management and working with project calendars and deadlines
  • Ability to identify bottlenecks in customer journeys by combining data with internal processes and ways of working
  • Ability to lead the scope, planning and execution of improvement initiatives by setting priorities
  • Excellent written and oral communication and storytelling skills in both English and Dutch
  • Both technical and business insight to provide workable solutions for digital tools
  • Passion for improving the customer experience at IKEA every day
  • Minimum 50% work at IKEA Groningen office
Wat we bieden:
  • Good secondary conditions
  • Active and pleasant team to work with

Aanvullende informatie:

Vacature geplaatst:
27 november 2025

Soort dienstverband:
Fulltime
Soort werk:
Hybride werken
Vacature link delen:
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