Experience Design Specialist Vacatures

IKEA

Locatie:
Netherlands, Groningen

Categorie:
Klantenservice

Type contract:
Arbeidsovereenkomst

Salaris:

Niet opgegeven

Job opslaan

Solliciteer

Functieomschrijving:

Experience Design Specialist focused on improving customer and employee experience within and outside the Remote Customer Meeting Point (RCMP) of IKEA, working on optimizing and redesigning processes and systems to enhance customer and/or employee experience.

Functieverantwoordelijkheden:

Implement projects using various project management methods such as Lean/Six Sigma and Agile
Present project progress to management team in a visual, natural and convincing way
Communicate clearly and timely about projects to all relevant stakeholders
Manage and execute complex local (digital) implementations
Collaborate closely with all colleagues within RCMP to gather input for improvement proposals
Provide improvement suggestions to the digital IKEA Global team to improve and optimize digital tools functionality
Monitor KPIs to track results after implementation of processes or digital tools
Proactively approach (global) departments and stakeholders

Vereisten:

Experience with designing or analyzing customer journeys, Experience design and business development
Knowledge of project management and working with project calendars and deadlines
Ability to identify bottlenecks in customer journeys by combining data with internal processes and ways of working
Ability to lead the scope, planning and execution of improvement initiatives by setting priorities
Excellent written and oral communication and storytelling skills in both English and Dutch
Both technical and business insight to provide workable solutions for digital tools
Passion for improving the customer experience at IKEA every day
Minimum 50% work at IKEA Groningen office

Wat we bieden:

Good secondary conditions
Active and pleasant team to work with

Aanvullende informatie:

Vacature geplaatst:
27 november 2025

Soort dienstverband:

Fulltime

Soort werk:

Hybride werken

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Experience Design Specialist